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AVOID!! Horrible service. Phoned to change a reservation from a double to triple room as the NH call center people said i should book this directly with the hotel since the booking was already paid for/non modifiable from the NH call center. The person on...More
I spent three nights in this hotel and regretted it. Unfortunately my booking was non refundable hence had to stay here. The hotel is totally out of fashion. The room was a disaster; dirty floor with a lot of spots in the rug, no kettle...More
Date of stay: July 2019
Response from Lorenzo N, Direttore at NH Napoli PanoramaResponded 2 weeks ago
We do apologize for all the trouble you encoutered during your stay.
Our hotel is under renovation and this may couse problems to our guests.
We appreciate your good comments about the location and view from the room.
We will be pleased to...More
I hope there is a manager in this hotel.
I arrived in hotel at 10:30 a.m. and I asked to reception if they had 2 room available for 1 night, and if it was possible to have breakfast while we waited for a couple of...More
I spent one night in this hotel. The hotel is totally out of fashion. The room was a disaster; dirty floor with a lot of spots in the rug, the lack of a coffee or tea maker which is characteristic of a European modern hotel...More
Date of stay: June 2019
Response from Lorenzo N, Direttore at NH Napoli PanoramaResponded June 30, 2019
We thank you for sharing with us your stay in Nh Napoli Panorama.
We are very glad to read your positive comments about our location and breakfast.
Our hotel is under renovation and we apologize for the trouble you encountered .
The best thing I can say about this hotel is the lobby is beautiful and the view from our room on the 21st floor was amazing. BUT in spite of asking three times over a 2-night stay, our air conditioning was never fixed and only...More
Date of stay: June 2019
Response from Lorenzo N, Direttore at NH Napoli PanoramaResponded June 7, 2019
Thank you for your review, we are happy to read that you appreciated our new lobby and the amazing view form our rooms.
We are very sorry to learn that your stay was uncomfortable due to several problems and we apologize for it....More
The NH Napoli Panorama, previously known as NH Napoli Ambassador, is located in the historic heart of Naples and close to many of the city's most famous sights, such as Maschio Angioino, Palazzo Reale, Piazza del …MorePlebiscito and Teatro San Carlo. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from JacK8412 | Property representative |
we can suggest to take a train from the main central station of Naples, known as Garibaldi station (Line 1), till Toledo station one of the most beautiful subway in the world! Then from Toledo station you... More
we can suggest to take a train from the main central station of Naples, known as Garibaldi station (Line 1), till Toledo station one of the most beautiful subway in the world! Then from Toledo station you have to walk for a few minutes till our hotel.