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NH Napoli Ambassador

#53 of 190 Hotels in Naples
GreenLeadersSilver level
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NH Napoli Ambassador
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1,578 Reviews from our TripAdvisor Community

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Showing 219: English reviews
Buenos Aires, Argentina
Level Contributor
107 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

As the sign at the lobby says, after so much travelling, how beautiful it is to get there! The main reason is the staff. The hotel is well located, slightly datedbut very functional but the staff will be your entry point to bring the wonders of Naples alive. Ask Davide at the reception for a map and for advice on... More 

Helpful?
Thank Fred F
Gennaro410, Responsabile relazioni con la clientela at NH Napoli Ambassador, responded to this review

Dear Fred F, thank you for taking the time to share your feedback about your recent visit at NH Napoli Ambassador. We are honored to hear about your exceptional experience you had with us during your stay and for the kind words about Davide and Claudio! We hope that we will have the opportunity to welcome you back again soon.... More 

New York City, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

We had a wonderful stay in Naples. We have been making this a must to stop every year since 1989. The staff at the Ambassador have become good and treasured friends. We were treated graciously and professionally by the staff(Davido, Roberto and Anna from the cleaning staff especially noted) with great care to our needs. Our room 3025 went beyond... More 

Review collected in partnership with NH Hotels

Helpful?
Thank salb132
Gennaro410, Responsabile relazioni con la clientela at NH Napoli Ambassador, responded to this review

Dear salb132, thank you for leaving you feedback about your stay at NH Napoli Ambassador. It was our pleasure to host you for your time in Naples and we are glad we were able to make your stay enjoyable ! See you soon! Gennaro Robustelli per Israel Navarro More 

Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This hotel is below average. Very outdated carpet and interior. Do not rely on the staff here for anything. They don't answer the front desk phone, if you ask them if they know if there's anywere nearby to eat open late they "don't know", I asked him where the nearest beach is and he said "there's no beaches anywere near... More 

Helpful?
Thank Jenniferisa
Gennaro410, Responsabile relazioni con la clientela at NH Napoli Ambassador, responded to this review

Dear Jenniferisa, thank you very much for your review after your stay in our hotel. We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. Thank you again for helping us improve the NH Napoli Ambassador experience. Best regards, Gennaro Robustelli per Israel Navarro More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

A bit down at heel in terms of decor, the hotel seems to be used by large international tour parties. The desk staff are some of the worst that I have ever encountered. One individual seems determined to ignore you entirely and stare at his computer screen even if you are standing in front of him clearing your throat. When... More 

Helpful?
Thank Michael S
Gennaro410, Responsabile relazioni con la clientela at NH Napoli Ambassador, responded to this review

Dear Michael S, thank you for choosing to stay with us! We are extremely saddened to hear of your disappointment and sorry to hear that your stay was not an enjoyable one. This is certainly not indicative of the level of service we strive to provide for all of our guests . We would like the opportunity to speak with... More 

Essex, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel is situated centrally located for the port & getting about. The hotel is very modern & has 30 floors,we was staying on the 20th floor & the views from the room were amazing . Rooms are very comfortable. The choice for breakfast was very good from cereal,fresh fruit,scrambled egg,bacon & all different types of croissants, Italian biscuits &... More 

Helpful?
Thank leebensley
Gennaro410, Responsabile relazioni con la clientela at NH Napoli Ambassador, responded to this review

Dear leebensley, thank you for taking the time to review our hotel and for sharing this great experience at NH Napoli Ambassador. We are pleased you enjoyed everything while you were with us. It was great having you and we hope you come back to visit. Kind regards, Gennaro Robustelli per Israel Navarro More 

Wroxham, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

good thing you cant get lost as tallest building is tallest in Naples. Pleasantly situated in the centre of naples, hotel in my opinion has seen better and is in need of internal refurbishment. On the positive side the rooms were large, no outside noise (23rd floor). The breakfast was good with a wide selection. On the negative side Reception... More 

Helpful?
Thank HappyhammerG
Gennaro410, Responsabile relazioni con la clientela at NH Napoli Ambassador, responded to this review

Dear HappyhammerG, thank you for taking the time to share your feedback on your stay at NH Napoli Ambassador. We are so pleased that you enjoyed our location and breakfast and, your remarks will help us to improve our intended expectations. Please accept our apologies about reception staff, that is not the level of service that we commonly offer our... More 

Washington, District of Columbia, United States
Level Contributor
49 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Tall hotel offering a good views and a walkable location near many tourist sites downtown. It is also so large that it is a pick up location for most tour companies in the city which is helpful if you're a tourist. The rooms look dated and could use a fresh coat of paint (not something you'd expect at a 4... More 

Helpful?
Thank ThomasH21
Gennaro410, Responsabile relazioni con la clientela at NH Napoli Ambassador, responded to this review

Dear ThomasH21, thank you for taking the time to share your feedback following your stay with us at NH Napoli Ambassador and, we are pleased to hear that you appreciated our location. After reading your feedback, we will be sure to address the issues that arose during your stay as to offer the best experience possible to future guests. Kind... More 

Rome, Italy
Level Contributor
70 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I had stayed in this hotel several times over 10 years ago when it was a Joli Hotel and had just undergone a renovation. It is now in sad shape, poorly run and a place to avoid unless you can't find another hotel. I would say that if you can get a room at €100 it might be worth it,... More 

Helpful?
Thank Bagherailcane
Gennaro410, Responsabile relazioni con la clientela at NH Napoli Ambassador, responded to this review

Dear Bagherailcane, it is with true regret to learn the details of your recent visit to our hotel and the disappointment with your accommodation. We are sorry to read your review of your last stay in July. While it is a bit discouraging, feedback such as yours helps us to improve upon our service. We do hope to have another... More 

Rome, Italy
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

The simple fact this hotel has 4 stars is a joke. From check-in (only 1 person in the reception to receive a group of 25 pax...) to check-out (10 min waiting for the elevator to go down) everything was a deception. All the staff could say was we are not enough The pictures speak for themselves regarding the maintenance level

Helpful?
Thank Ric_P_M
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Ric_P_M, we want to first thank you for staying with us . Our staff and just read your review and we are shocked and extremely saddened and sorry to hear that your stay was not an enjoyable one. We hope you will give us an opportunity to restore your faith in us. Best regards, Gennaro Robustelli per Israel Navarro More 

Baslow, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel looks grand as you enter but one beyond the facade, the corridors and rooms are looking like they need a refurbishment. Everything was to hand that we needed and everything worked as it should. Handy for the port and antiquities. The reception staff were functional. The cleaning staff were pleasant. At the price we paid, I think I... More 

Helpful?
Thank Alan R
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Alan R, thank you for your feedback on your recent visit to the NH Napoli Ambassador and for the positive remarks about reception staff, cleaning staff and for the hotel position. It would be our pleasure to have you return. Kind regards, Gennaro Robustelli per Israel Navarro More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The NH Napoli Ambassador is located in the historic heart of Naples and close to many of the city's most famous sights, such as Maschio Angioino, Palazzo Reale, Piazza del Plebiscito and Teatro San Carlo. ... more   less 

Additional Information about NH Napoli Ambassador

Address: Via Medina, 70 | San Giuseppe, City Centre, 80133, Naples, Italy (Formerly NH Ambassador)
Location: Italy > Campania > Province of Naples > Naples
Price Range: $87 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Napoli Ambassador 4*
Number of rooms: 230
Reservation Options:
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Hotel Style:
#3 Green Hotel in Naples
#28 Family Hotel in Naples
#31 Business Hotel in Naples
#33 Romantic Hotel in Naples
#35 Luxury Hotel in Naples
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