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Cheaper
Average
Higher
About
5.0
#5 of 229 hotels in Naples
Location
4.9
Cleanliness
4.8
Service
4.9
Value
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Santa Chiara Boutique Hotel is located in the historic Palazzo Tufarelli, a XVII building, along Spaccanapoli the famous street that bisects the city of Naples and a departing point for tours. Restored frescoes original wall-paper blend with a modern design creating an intimate and relaxing environment. Seven suites will satisfy the needs and desires of any traveler. The Santa Chiara Boutique Hotel is located downtown Naples, within a short walking distance from the city's main attractions such as Santa Chiara Cloister, San Gregorio Armeno, Piazza del Gesu, Piazza San Domenico Maggiore and the Veiled Christ at Cappella San Severo. Codice Unico identificativo 15063049ALB1021
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Romantic
Languages Spoken
English, French, Spanish, Chinese and 2 more
Location
Via Benedetto Croce 23, 80134, Naples Italy
Name/address in local language
Santa Chiara Boutique Hotel
498 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Santa Chiara Boutique Hotel garners high marks for its exceptional service, with staff often recognized for their attentiveness and tailored recommendations. Nestled in a prime central location, the establishment makes it easy for guests to explore Naples' myriad attractions. Patrons frequently commend the hotel's cleanliness and comfortable amenities, including a rooftop terrace that boasts breathtaking city views.
While some guests mention occasional noise, the majority enjoy peaceful stays in spacious, well-appointed rooms. The hotel's inviting atmosphere and value for money are also celebrated by visitors, making it a favorable choice for many.
Location
Central
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Noise level
Mixed
Service
Helpful
Amenities
Top-notch
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Quaint boutique hotel in Naples. Located along Spaccanapoli, the location is good with many sights within walking distance. In addition, the meeting points for many tours are also close by to the hotel. There are also many restaurant options nearby and the gelato shop right in front of the hotel is really a treat to us! Unfortunately, the road leading in is very narrow and as it is shared by vehicles and pedestrians, it is near impossible for vehicles to navigate to the hotel on weekends with the human traffic - we had the unpleasant experience on the day our our departure having to pull our luggage on the cobblestone to the less crowded part as the taxi refused to drive in.
We had the family suite which is a duplex to accommodate 5 of us. There is good space for the family to gather and with the 3 bathrooms, this is definitely a bonus. Our suite faces the internal courtyard of the property and as such, the noise level is marginal. The rooms on the lower level were comfortable but those on the upper level gets really warm and stuffy - no air conditioning during winter. The temporary ventilator brought into the upper rooms did help a bit but management might want to consider this for the comfort of future guests.
The team generally was courteous and helpful. For 2 mornings where we had early start for our day trips, the team was very helpful to arrange for breakfast prepared for us prior to the official start time of 730am - well done! Housekeeper did a good job with the daily cleaning and tidying. Daily continental breakfast is offered with the option to have a hot omelette done if required.
Overall. happy with our stay.
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Date of stay: December 2019
Rooms
Cleanliness
Service
Room Tip:Rooms facing internal courtyeard is quieter.
Also note my review on the duplex rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from santachiarab, Direttore at Santa Chiara Boutique Hotel
Responded Jun 12, 2020
Dear Lawrence, we thank you for appreciating our Boutique Hotel and customer attention to make it feel at home. Finally after months we have reopened and we hope to see you again soon to pamper you again Our staff are always available to organize your next trip to Naples and surroundings in the best way. Thanks cordially Giuseppe
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My wife and I were in Naples for three days, with street tours in Naples plus famous pizza spots (our visit to Sustable Pizza was extraordinary) and Pompei and Amalfi coast day trips. We rented a car and stayed at Santa Chiara as our home base while in Naples. First, the hotel is very very nice. It's in an old part of Naples, on the third floor of an apartment building. It's like an oasis in the busy part of old Naples. Our room was comfortable and the hosts were great. While there were tons of people on the street from morning to late at night, our room (which overlooked the apartment building square) was very quiet. Having a car in Naples, especially the old part, is not easy for driving. The streets are narrow, one way and filled with people. So if you have a car and want to get to hotel Santa Chiara, I'd recommend you use Google Maps to navigate to the 'Archeobar' (a popular bar/restaurant about a block from the hotel), park near the restaurant and walk to the hotel. Its maybe a block away. Once you are set with your room at the hotel, you can drive to one of the public parking garages. The closest one is around the corner from the hotel (Ecumano) but to get there, you need to drive on several narrow, one way streets. It might be easier (though the walk is longer) to park in one of the parking lots on Umberto street. The hotel staff will help you with finding parking places. Once you are situated in the Santa Chiara hotel, you are in the 'old city', one of the best spots for walking, eating and people watching. At night there are a number of restaurants in the neighborhood. We took a three hour walking tour which started at the end of the street at Piazza Dante, about a 10 minute walk from the hotel. Book your walking tours in advance since they get filled well in advance and we saw 5 or 6 other tours starting from Piazza Dante at the same time as ours. Naples is a great city, well worth the visit. Just don't try to drive much inside the city since it is difficult. Once you are on the main streets, driving is fine.
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Date of stay: October 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We truly enjoyed our stay at this small boutique hotel. It is located right in the heart of historic Naples. It is in a very crowded pedestrian-filled location so entering this property was a refuge in the midst of the hustle and bustle. There is no parking on site but there is a parking garage (35 euros a day) that is 100 meters away. The rooms were comfortable and updated in a historic renovated building. The staff was friendly and helpful. The customized breakfast with eggs made to order was a special treat. The rooftop retreat space was amazing with 360-degree view of Naples. One suggestion though is to have lighting in the stairways as it gets really dark there. We almost tripped and missed the bottom step.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santa Chiara Boutique Hotel, Proprietario at Santa Chiara Boutique Hotel
Responded Jan 5, 2024
Dear Guest, Thanks for your review, for us is truly important to know that you appreciated our service; focusing on guests satisfaction it's a priority since we began working here. We need your comments and suggestions, we will consider it in order to improve more and more. We really hope to host you again. Best wishes Santa Chiara Boutique Hotel Staff
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Great location on Spaccanapoli - amazing crowds of people strolling along on the weekend and interesting shops and cafes.Is a little tricky to find when you are dropped off at the nearby square. Can walk everywhere from here. Our room was pretty crowded and tight - I think we would have had a better time if we had been able to book one of the larger front rooms. Staff were very helpful and it was very clean.
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Date of stay: September 2019
Rooms
Location
Service
Room Tip:Ask for one of the large front rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gautorino, Direttore at Santa Chiara Boutique Hotel
Responded Feb 5, 2020
Dear guest, we apologize for the inconvenience. We think that you stayed last autumn in the Comfort Suite. Our comfort suite has a size of 35 square meters, can comfortably accommodate 3 people and enough space to spend moments of relaxation. Obviously we would like to apologize for disappointing expectations, and we invite you for the next stay to ask for a family suite or an executive suite, in any case we will take care of offering you an upgrade. We are sorry to think that a "Great Location" of a score lower than our usual parameters. We hope to be Faboulous or Amazing in order to receive a score higher than 4. Write to us at info@santachiarahotel.com, we will help you choose the most comfortable room or suite for you. with regard Giuseppe
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Staying at this hotel gives you the feeling that you are in the middle of the action in Naples. When you leave the hotel, you are immediately among narrow cobblestone alleys with all kinds of shopping, food, cafes, and gelaterias nearby. The service staff are excellent. They genuinely care about your experience at the hotel and are very accommodating. It almost feels like a family-run hotel, but I'm not sure that is the case. Our room was clean and comfortable, but since you are in the middle of downtown it can get a little noisy at night, especially since the local football team was competing for a title during our trip. But that just added to the exciting character of our stay. Our reservations came with breakfast each morning, and the food was simple, local, and excellent.
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Driving in Naples is crazy chaotic if you aren't used to it, and parking appears near impossible....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giuseppe Autorino, Direttore generale at Santa Chiara Boutique Hotel
Responded May 24, 2023
Dear Guest, sometimes we like to call Santa Chiara Boutique our guests' home in Naples, a home that does not want to miss the aspect of professional and excellent hospitality. We do everything to be able to offer our guests an experience to remember, as we remember all our guests because travel is sharing experiences. We can travel the world getting to know the guests who frequent our special home. Kindly Regards Giuseppe
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This hotel was in a brilliant location ( a hidden treasure behind a large medieval gate) as soon as you step outside the courtyard you are greeted by many historical sites and awesome places to eat. The hotel itself is very quite. Our room was overlooking the main street and weren't disturbed once with noise. The air conditioning was excellent. Their roof terrace is another hidden gem. The views were spectacular over the city. The staff were very pleasant and helpful and went above and beyond when the taxis all went on a flash strike the morning for our departure. A special shout goes out to Camilla who was brilliant with her dining recommendations, drinks on the roof terrace and helpful nature.
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip:Elite suite overlooking the main street was quite and very spacious
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was right where we wanted to be within easy walking distance of the main sites and a taxi ride to the Capodimonte. Also good trattorias and pizzerias were very close by. The bedroom was nicely decorated and quiet and we had a kettle with mugs for making our own tea or coffee which was a big plus. We were given milk whenever we needed it. Breakfast was excellent with a wide choice and good cappuccinos. My only criticism would be the bathroom which was small, had a step in it and a shower with nowhere to put the soap or shampoo. I also asked for a mat for the shower as it was very slippery and they provided this no problem. No dressing gowns were supplied. The staff were excellent, recommended some good eating places and were generally very pleasant and helpful.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santa Chiara Boutique Hotel, Proprietario at Santa Chiara Boutique Hotel
Responded Feb 22, 2024
Dear guest, Thanks for your review, we're glad to know that you appreciated your staying with us! All our staff is working hard in order to improve service and attention to all our guest and we hope you felt at home during your staying in our hotel. We're taking note about your complains, we're really sorry for inconvenience and we'll work to fix it. Thanks for choosing us for your Naples experience! Santa Chiara Boutique Hotel Staff
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I returned to the Hotel in 2024 and found everything to be the same a in 2018! Here is that review I wrote then:
I'd like to pack this hotel in my suitcase and take it everywhere I travel!
Everything about this hotel is excellent. It's in a great location in Centro Storico within easy walking distance of the major sites. The building overlooks a courtyard and once the door to the courtyard is closed, the world outside disappears. The well lit spacious rooms have soundproof glass and excellent temperature controls with good AC. The building has been tastefully renovated into a modern hotel but keeps many of the original details. Lots of closet space, roomy bathrooms and an elevator.
The staff were just great....friendly, smart, and informative. Breakfast was superb with an option to order eggs. AND, there is a rooftop terrace set up for lounging and drinks with amazing views over the city.
I HIGHLY recommend.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:the parking lot the hotel reccomend is very close by and operates 24/7.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I did a four day city break to Naples and stayed at the Santa Chiara Boutique Hotel. This hotel is ideally located in the historic centre of the city making many of the sites of interest easily reached on foot.
The hotel is a little oasis tucked away off a busy street, The room I had was large, well appointed, very clean and comfortable.
The reception and my room, along with the breakfast room was on the second floor of the building but is easily accessible via the lift from the open courtyard. There is a roof terrace, again accessed from the lift, which gives views over the city rooftops. It is a great area to sit and have a drink.
All the staff, without exception, were really polite and helpful and nothing seemed too much trouble for them.
I would be very happy to return to this hotel if I am ever back in Naples and would be happy to recommend it to anyone visiting the city.
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Date of stay: January 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:The historic area of the city is a maze of cobbled streets, wear good walking shoes.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giuseppe Autorino, Direttore generale at Santa Chiara Boutique Hotel
Responded Jan 23, 2023
Dear Glenn, thank you for your visit in the heart of Naples. Enthusiastic about your words, we hope to be able to host you as soon as possible in Naples. A cordial goodbye from me and all the staff Giuseppe hotel manager
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Lovely boutique hotel in the heart of Naples. Walk out the gates and you are on the Spaccanapoli which is one of the most lively streets in Naples. However, once you walk through the main gates of the hotel, you enter an oasis of calm. What makes this hotel incredibly special however is the level of service. We had long delays with flights and dropped the hotel an email to let them know that we would be late arriving. They replied within a few minutes to see if we wanted someone to collect us at the airport. When we got to the hotel almost 8 hours later than planned, they upgraded us as they knew our day had been challenging. We had an early flight from Naples a few days later and they prepared a takeaway breakfast as they had not started serving breakfast. All of these things are easy to do but very few hotels do them consistently and even fewer do them without being asked. Thanks so much to Elena, Licia and Giuseppe for the outstanding service. It goes without saying that we will be back when we are next in Naples.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Kim Ann, I'm the Hotel Manager. Our transfer service to and from airport cost 40 euro, if you have many luggage is comfortble to arrive inside the courtyard with car. The white taxi cost 25/30 euro, but sometime will stop you in San Domenico Square 50 m before the entrance gate (we are in pedestrian area).
The Glam Rooms, at 4th floor, are new with contemporary style, smaller then suites but with same service.
Please don't hesitate to contact our reception for any questions.
Regards from Naples
Giuseppe
Hi Mr Pryal the Santa Chiara Boutique Hotel has comfortble family rooms perfect for 4 people, ask for suites 203 and 204, or executive suites 205 and 206.
Send email or visit our website
Best regards
Giuseppe
There are more places to choose from in the Naples area.
PRICE RANGE
$211 - $435 (Based on Average Rates for a Standard Room)
LOCATION
ItalyCampaniaProvince of NaplesNaplesPendino
NUMBER OF ROOMS
10
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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