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Just arrived back Friday night from a week stay at hotel. Well were do I start firstly it was my husband 50th birthday during our stay I had emailed them before holiday to request to purchase birthday cake for my husband when birthday came nothing...More
4 Thank jillian m
Response from GianniCartiglia, Chief Concierge at Grand Hotel RivieraResponded July 9, 2014
Dear jillian m,
Thank you for writing a review on Tripadvisor.
We are sincerely sorry to hear that your stay with us did not meet your expectations.
Unfortunately there was a misunderstanding regarding the birthday cake and we apologise for that.
We always try to...More
Just returned from a week in Sorrento. hotel great, very clean & well presented. Staff very friendly & helpful. next time I will upgrade to a sea view as balcony didn't have a great view ( a fence & lemon grove). They supply free Wi-Fi...More
6 Thank kaz064
Response from GianniCartiglia, Chief Concierge at Grand Hotel RivieraResponded July 2, 2014
Thank you for taking the time to write a review on Tripadvisor.
We are so pleased that you appreciated the friendliness of the hotel staff, the breathtaking views and the quality of the food.
Sorry about the inconveniences that you have mentioned, we...More
Returned on Friday after a wonderful week at this lovely hotel. The staff, ambiance and location were excellent. The hotel is a short stroll out of town but this didn't detract from the holiday. The hotel is spotless and the staff were friendly and helpful...More
2 Thank Jacqui B
Response from GianniCartiglia, Chief Concierge at Grand Hotel RivieraResponded June 29, 2014
Dear Jacqui B,
Thank you very much for your lovely review on Tripadvisor.
We are so pleased to learn that your holiday at the Grand Hotel Riviera met your expectations and we look forward to welcoming you again!
Returned on Saturday after staying a week at this beautiful hotel.This was our first time in Italy and we could not have stayed anywhere better. Hotel is kept very clean, all staff very helpful and friendly and courteous. We forgot our adaptor for eu and...More
4 Thank Lesley H
Response from GianniCartiglia, Chief Concierge at Grand Hotel RivieraResponded June 25, 2014
Dear Lesley H,
We are so pleased that on your first trip to Italy you received such a good impression.
We always try hard to make our guests' stay a memorable one.
Thank you again for your fantastic review and we look forward to welcoming...More
This hotel is the very very best, just returned after 10 nights and have booked again for 2015. All the staff are 1st class looking forward to our next trip. Thanks for a great holiday. Next vist will be number 7 to this great hotel...More
1 Thank Maureen27856
Response from GianniCartiglia, Chief Concierge at Grand Hotel RivieraResponded June 24, 2014
Thank you so much for for your lovely review and for choosing the Grand Hotel Riviera again.
It is always our pleasure having you as our guests and we really cannot wait to see you again next year!
With kindest regards from the...More