We used the thermal wellness services which were very poorly managed. The hotel advertises this place as a wellness relaxation zone and has signs for guests to be quiet. However there were several people laughing, talking and yelling in the wellness area. We only visited the place for 30 minutes (not the full 2 hours) and the receptionist still insisted on charging us full price. She said she has no control of what guests do and all their staff are too busy to oversee the wellness spa area. She said we should have told other guests to be quiet. This shouldn't be our responsibility to ensure other guests adhere to the wellness zone rules. Iwould highly recommend visiting another wellness place as this is more of a leisure pool.
Covid compliant. Two negatives. You park your car in town and their shuttle picks you up. We called them at 7.10PM, and no one picked up the phone. Called them six times with no reply. Finally the garage called them, and they came, but late. Checked in at 8.00PM. Reception staff were not really concerned about it. Second point, when we checked in it was dark and as my wife stepped into the room she tripped as there was a step down to the room, and no lights were on. Luckily, she recovered or I could see an injury happening. Staff should advise guests of this issue. Great location. Excellent room. Good breakfast, but no hot food. Major cards accepted. Good Wifi. English not an issue.
We had a 2-nights stay at the Locando di san Martino and have enjoyed the great location, authentic rooms and quality breakfast. The hotel is situated on the cliffs in the centro storico and rooms are build in the rocks. From the hotel, you can reach within a few minutes the main square and in about 10 minutes walk the parking. However pay attention that the direct access to the hotel by car is not possible as it is situated in the restricted area. The hotel staff was very friendly and helpful. The breakfast was offering high quality and diversified products.
Everything was fabulous from the helpful, warm check in, to the attentive staff throughout the hotel, the lovely massage, the gorgeous spa with pool (surprisingly big enough to swim in) and jacuzzi, the delicious breakfast, the skillfull driver taking us back to the car park. Excellent location.
We spent 2 nights in this cave hotel in the heart of Matera’s Sassi. The location and view over the Sassi was amazing - though we had a room on the top level and we thought that the lower levels were a little more atmospheric as you were further down in the city. We’ve never stayed anywhere like this and it was a fantastic experience - there are lots of uneven steps so it would probably not be an easy choice for anyone with limited mobility. The room itself was well executed and there was plenty of space and a large bathroom with a fantastic shower. The only issue we had was the temperature of the room - it gets very hot and it’s difficult to cool it down. The air con was no help but leaving the window open whilst we were in the room did help somewhat. Check in was efficient but not particularly welcoming. As others have mentioned there was no offer of help to get the luggage up the steps to the room, though we came prepared for that and left one of our cases in the car. Breakfast was good and plentiful. As with most hotels now there was no buffet and instead you ordered off a menu and it was all brought to your table. We’d definitely recommend Matera as a destination and staying in a cave hotel is an amazing experience as long as you know what to expect! …