We only stayed one night at the hotel, but everything was great. I had a bit of an incident on the way and needed some medical help. Called in advance to ask if they can recommend a doctor. They followed up the next day to see how I felt and if everything went well. So the staff was nice and warmhearted. Their spa is super cool. Food was also nice at breakfast! We had a really great experience and would love to come back!
We booked a last minute holiday here and had a comfortable and relaxing stay. We had booked a suite and on arrival were shown to a basement room which was a large and impressive cave. Unfortunately for us, some building works were being undertaken nearby so we were woken up at around 7am by loud continuous drilling. We complained to reception who were brilliant about it, contacting the builders to try to sort the issue out. As the building was going to continue for a few days the staff offered us a choice of 2 other suites. The one we ended up staying in was higher up and we weren’t disturbed by noise again. The bathroom in our suite didn’t have a door but was behind a wall. However, if you’re ok with that the bathroom is well set out with a hairdryer, socket and toiletries. Towels are changed daily which is essential due to the humidity. Lighting is very low but the mirrors have lighting behind them so you can see to get ready. There were 2 open hanging areas in our room with about 7 hangers in each. There were open shelves for folded clothes but no drawers. There was a safe and coffee making facilities but no milk. We bought our own and stored it in the fridge/mini bar. Bottled drinking water is supplied daily at no extra charge. Breakfast was an continental style buffet with a choice of cooked eggs. The coffee was very nice and the freshness and quality of the food was good. The staff were professional and friendly without being intrusive in any way. We tried the spa once which was quite nice if a little on the small side & the pool only around 3/4 hydra-massage options. One visit to the spa per stay is often complimentary but that depends on who you book through, otherwise it’s €50, ( for an hour for 2 people - I think!). It’s worth asking. A word of warning; we independently arranged a taxi from the airport to the hotel and because of regulations the driver had to drop us a 5 minute walk from the door but at a point that was a steep walk downhill which we had to pull our cases down. The streets are made of polished stone so are slippery even in the dry. It might be worth speaking to the hotel about booking a taxi or at least asking them to arrange for the taxi to drop you at the hotel reception as all it takes is a permit. We didn’t know this! The hotel staff arranged this for us when we were collected, thank goodness as it would have meant dragging our cases back up the hill! Also, flat shoes are a must for this town. …
This place is amazing, there is seriously not a single bad thing about it. From the friendly, intelligent and accomodating staff, to the spa, to the most gorgeous rooms. They have everything you might need, and can suggest and organize any activity. Martina is so great and can help you with anything. The breakfast is delicious and they are handling the COVID situation so well. The rooms hold the integrity of the sassi while still being the epitome of luxury. Could not recommend it enough, and matera was absolutely breathtaking.
My friend and I visited this place last December and the place was fantastic. The staff are very helpful. From arranging transport to and from the hotel, to the kitchen staff who keeps bringing us complimentary food "from the kitchen" when we had dinner there. The spa is also very good, very relaxing. I like the way the limit the number of people inside the spa, so you'll enjoy your experience and not crammed in. Book your stay here, you wouldn't regret it.
The property was fantastic. It was authentic Matera setting with rooms scattered in different caves; however, all of the rooms were refurbished and beautiful. The property is also located in the heart of sites you will want to visit in Matera. Additionally, Matera streets were not easy to navigate - especially by car as I was traveling. The property was relatively easy to locate (by Matera standards) and parking was also easy. I dropped my car in front of the property and their valet took care of the rest, making my life A LOT easier. Thank you for your help making this a seamless experience.