I don't usually write a review unless the establishment really exceeds the expectations or exceptionally bad! Unfortunately Hotel sKramer is exceptionally bad in every way from start to finish. I booked one week stay at the hotel and paid in advanced via hotels.com The hotel emailed me 3 days prior check in to inquire about my bed requirement and the time of arrival so I emailed them back and informed them that I will be arriving at around 11:30AM The hotel replied back and confirmed the above. Upon my arrival at the hotel reception desk I would've expected a welcome or at least a smile but instead without even checking on the system for my reservation I was told to go away and come back at 2:00pm I asked the receptionist "Diana" if she just check on the system as my early arrival approved in advanced and I'm really tired and I would really appreciate it if she could check me in but she didn't wanna have none of it and told me in a very rude and offensive manner that if I should've booked an extra night for an early arrival!! An extra night for a couple hours early check in! Can you imagine her response! Unfortunately "Diana" shouldn't be front line staff as she lacks the customer service, professionalism and the the experience in dealing with guests. So after I left I contacted one of my colleagues in Valencia to book a different Hotel but when I was just about to get taxi I was told that hotel Kramer is gonna check me in! So why messing me about and let me wait outside for a while when you do have available rooms! To simply put it she was playing rude for fun! No apology was offered just "Here is your room key cards" I asked to speak to the management to raise the complaint and was told she will be in on Wednesday and will contact me but guess what no contact was received from her either but however I was offered free €6.50 breakfast. The hotel room is basic and has a weird odour, The hotel located in a very busy area and can be quite noisy so nothing special. This whole check-in experience has really put me off the hotel so I decided to check out the hotel after just 4 nights stay. After coming back I requested a refund after the horrible bad experience at the hotel for the 3 nights remaining but instead they have refunded me just for one night! I shall and will take this further if I'm not fully refunded. Hotel Kramer seems to be in the business of messing their guests about. To sum up my review DON'T book hotel Kramer unless you have exhausted all your other options! You will truly regret it! You've been warned.…
I stayed at Hotel Kramer a few times and was never disappointed. It’s clean, the rooms are comfortable and the staff is very helpful. It’s perfectly located next to shops, metro and walking distance to the old town. The bar within the hotel is good with a large range of food and kind staff. They also have whatsapp for any queries you may have! Definitely recommend this hotel.
We stayed at the Hotel Kramer with our two your kids for one night on our way to Barcelona. We had a quadruple room. The hotel was spotlessly clean, the beds were extremely comfortable and overall it was great value for money!
We absolutely loved hotel Kramer! The service was amazing, if you needed anything, you could just ask and they took care of it. The breakfast and diner were both delicious and really fast served. The people that work there were also very nice and they really made you feel welcome. We even made a friend! (Joan if you read this, you rock!) Our room was always clean, even when we brought the whole beach back to the room. (Oops) Thanks to everyone at hotel Kramer, me and my two friends enjoyed every bit of our stay at your hotel. Greetings, The 3 girls from room 601 ;)
for a good staff whit comfortable room and a good bar whit Excellent menu and the best Staff. for the area and Available to all parts of the city. for the low price of Hotel in this situation . that is Perfect for me whit this Stars.