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MD Design Hotel - Portal del Real

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Carrer de Boix 3, 46003, Valencia Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (48)
Room & Suite (90)
Dining (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from MD Design Hotel - Portal del Real
Updated 10/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 116 hotels in Valencia
Location
Cleanliness
Service
Value
Travelers' Choice
MD DESIGN HOTEL - Portal del Real complies with the Protocol of measures drawn up by the Institute for Spanish Tourist Quality (ICTE), in collaboration with CEHAT and territorial sector organizations, chains and hotel companies, measures to reduce hygienic-sanitary risks against to COVID-19. MD DESIGN HOTEL - Portal del Real complies with the Protocol of measures drawn up by the Spanish Association of Hotel Directors (AEDH). MD DESIGN HOTEL - Portal del Real has: "EUOTA CERTIFICATE" - "ASPOFICIAL CERTIFICATE": Official and professional treatments for air and surface disinfection with ozone. All rooms and common areas of our hotel are disinfected with ozone, the most efficient disinfectant for all types of microorganisms, according to the World Health Organization. Distinguished with the distinctive: "COMMITMENT OF TOURIST QUALITY" - TURESPAÑA approval of the distinctive SICTED 2019. MD DESIGN HOTEL - Portal del Real is located in the district of La Seu-Xerea of Valencia in an old bourgeois building of the early twentieth century, building totally rehabilitated. The history and art of the city are perceived together. Here - the essence of its streets and buildings are visible through its balconies and the terrace that offer views of the buildings, roofs and gardens of the city. This compact city hotel offers discreet and modern decor. Ideal for weekend getaways, a business trip or a charming holiday in the center of Valencia. A pleasant, warm and modern environment with a staff focused on offering a stay to remember. Our design team was in charge for creating a relaxing, modern and welcoming atmosphere. For this, materials such as woods, leather, stones and natural textiles have been used. The rooms feature a stylish, urban touch. In our hotel, we offer you the opportunity to enjoy our terrace -solarium, with beautiful views of the Turia Gardens and the center.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Snack bar
Children Activities (Kid / Family Friendly)
Taxi service
Solarium
Rooftop terrace
Baggage storage
24-hour check-in
Wifi
Vending machine
Concierge
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour front desk
Express check-in / check-out
Private check-in / check-out
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Coffee / tea maker
Flatscreen TV
Extra long beds
Bath / shower
Private balcony
Private bathrooms
Tile / marble floor
Refrigerator
Electric kettle
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Languages Spoken
English, French, Spanish, Italian
126Reviews1Q+A6Room tips
Traveler rating
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Popular mentions
shells wrote a review Jun 2020
Singapore, Singapore256 contributions83 helpful votes
It's not a hotel, they don't even have a reception, its an individually run home stay. They stole my money by charging my card without authorisation and Harassed me for 3.5 months until i gave up! I cancelled my booking for this hotel on 16-March (free cancellation) and they charged me for it on 17-March. Then, I raised a complaint and they promised to refund in 30 days by 27-Apr. They didn't refund so I complained again. This time, they claimed it was just pre-authorisation, and they never charged me at all (but why charge a pre-auth for a cancelled booking?). They asked me to submit proof of charge, i submitted my bank statement. Despite that, they said they never charged me and just "held" my money as pre-authorisation. My bank confirmed they claimed the amount, also provided the transaction ID when HDFC bank transferred money to their account. So, I asked the hotel proof of release of pre-authorisation which they could not provide (because it did not exist). Thieves! I gave up on 26-Jun-2020 after being harassed for over 3 months. Shameful behaviour!
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Date of stay: March 2020
Rooms
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Response from MD Design Hotel Portal del Real, Director General at MD Design Hotel - Portal del Real
Responded Jul 22, 2020
You did not stay at the hotel. The address of our hotel is Carrer Boix 3 (Calle de Boix 3) and not Carrer de Baix 3 (Calle de Baix 3). We regret that you do not carefully read the address of our hotel. We do not accept that you accuse and write a false comment. Due to your mistake we request that you modify the comment and apologize to the hotel for your false statement. Our hotel has a reception from 9:30 a.m. at 8:30 p.m. and concierge staff starting at 8:30 p.m. until 9:30 a.m. Other opinions of our guests on Tripadvisor make it clear that their comment is false and malicious. We have started the process of reporting to Tripadvisor for your fraudulent comment. We encourage you to withdraw your comment or modify the version of events. We will initiate legal action against you for your false comment. We will apply Law 1/2011, of March 22, which approves the Statute of consumers and users of the Valencian Community. BOE-A-2011-6873. We do not accept intimidation and threats from any client in exchange for a good comment. You made a non-refundable reservation through an online tourist agency (Agoda). The hotel did not charge for your reservation. The hotel pre-authorized the card informed in the reservation at the POS. The hotel had the right to apply the cancellation policy and to charge your non-refundable reservation. Non-refundable reservations do not admit cancellation or modification. This information is available when the client makes his reservation. We have sent the pre-authorization tickets to you and Booking.com. We attach the information that Booking.com, Agoda and your bank sent you repeatedly: - The hotel has the right to pre-authorize credit cards as reported to customers - The hotel did not charge the customer's credit card. - The hotel carried out a pre-authorization. - For the collection of personal credit cards, the hotel applies the European legislation PSD2 (Payment Services Directive). The payments by credit card they are in person, with a pin or digital signature. - It is important to know that the bank identifies these transactions and it is not a definitive charge, it is a temporary retention and you will not be charged anything until said prior authorization has been confirmed in person. Hotel never confirmed pre-authorization authorization You gave up on continuing to claim Booking.com and your bank because you had nothing to claim and you were never right. You are not the customer profile of our hotel. Our clients are too smart to see the falsehood of their comment. The clients only have to read the comments published by other clients in our hotel, to see that your comment is a lie.
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sockscat wrote a review Feb 2020
Uk64 contributions23 helpful votes
positives - very friendly and helpful front desk staff, great location easy to walk everywhere , fabulous views from the rooftop terrace Not so good , bed and bedding weren’t the best, bathroom needed an extractor fan and additional towels , sleep quality wasn’t good , noise from the street and very thin walls , we heard our neighbours talking , using the bathroom and every shower they took
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Date of stay: January 2020
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Response from MD Design Hotel P, Propietario at MD Design Hotel - Portal del Real
Responded Feb 10, 2020
Dear sockscat, The bedding is quality and is brand new. The mattress and the bed are of a recognized brand of products used in five-star hotels. Your comment on the bed is very different from the other clients who wrote your comment. Two towels are delivered per person, if I needed more towels I could have requested them at reception. The bathroom has a modern mechanical duct extraction system. We do not have the classic bathroom extractors. The hotel is completely soundproofed. The hotel is located in a quiet street, if you open the windows of the room the soundproofing is lost. We hope that future customers who can read your comment will not be influenced and know how to differentiate what you think of our hotel and what they can read in the other comments made by other guests. Regards
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rms9004 wrote a review Feb 2020
San Francisco, California4 contributions9 helpful votes
This place is a big rip-off. We had a reservation made for 4 nights at Christmas time. We showed up at 5PM local (check in is at 3PM) to the hotel and the place was locked up and dark. After many calls to attempt to reach someone for 2 days and many voicemails left, with no return calls from the hotel, we had to book elsewhere in Valencia and lost our money. No one ever attempted to contact me for a the pre-paid stay. This business is a scam and is ripping off travelers. Beware! Find other accommdations. .
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Date of stay: December 2019
2 Helpful votes
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Response from MD Design Hotel Portal del Real, Director General at MD Design Hotel - Portal del Real
Responded Jul 30, 2020
Your comment does not correspond to our accommodation. You never had a reservation at our hotel. We hope that future customers who can read your comment will not be influenced and know how to differentiate what you think of our hotel and what they can read in the comments made by other guests. Others opinions by our guests on Tripadvisor make it clear that your comment is false and malicious. We urge you to remove the false and malicious comment.
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Cath D wrote a review Jan 2020
9 contributions4 helpful votes
This hotel has been well laid out so that a small number of rooms on each landing makes for a feeling of peace and privacy despite its excellent location between the Turia park and centre of the old city. The warmth and helpfulness of the staff, notably Carolina, made for a stressless visit. Everything was very clean and comfortable, the rooftop terrace charmingly appointed, and the hot drinks (free) available from the first floor machine in the unexpected cafeteria style seating area a real bonus, as was the fact there were hot beverage making facilities in each room. Bring able to leave luggage in safe storage after check out, so we could have a bit of extra time exploring, was an added bonus.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Traveled as a couple
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Response from MD Design Hotel P, Propietario at MD Design Hotel - Portal del Real
Responded Jan 14, 2020
Dear Cath D, it was a pleasure to welcome you as a guest in our hotel. I would like to thank you for your kind words on behalf of the entire team that happily strives to offer the best service to our guests and ensure that they return home with wonderful memories of their holidays in Valencia and at our hotel. It is a joy to read your comment and we will share it with our reception staff. We sincerely hope to welcome you in the near future! Best regards MD DESIGN HOTEL - Portal del Real.
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lisadubai2018 wrote a review Dec 2019
Dubai, United Arab Emirates2 contributions1 helpful vote
We stayed for 2 nights. Carolina was very warm, helpful and professional from check in to check out. The hotel is perfectly situated just a few minutes walk from the centre but in a quiet street. We also enjoyed the roof terrace for a morning coffee/evening drink. We would highly recommend this to friends and family and if visiting Valencia again we would definitely stay here again.
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Review collected in partnership with this hotel
Date of stay: September 2019Trip type: Traveled as a couple
1 Helpful vote
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Response from MD Design Hotel P, Propietario at MD Design Hotel - Portal del Real
Responded Dec 7, 2019
Dear lisadubai2018, It was a pleasure to have you as a guest in our hotel. I would like to thank you for your kind comment on behalf of the entire team that works with the intention of offering our guests the best service and ensuring that they return to their homes with wonderful memories of their vacations in Valencia and in our hotel. It is a pleasure to read your comment and we are happy to share it with our reception staff. We sincerely hope to welcome you in the near future! Best regards. MD DESIGN HOTEL - Portal del Real.
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PRICE RANGE
$81 - $166 (Based on Average Rates for a Standard Room)
LOCATION
SpainValencian CountryProvince of ValenciaValenciaLa Seu
NUMBER OF ROOMS
13
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Frequently Asked Questions about MD Design Hotel - Portal del Real
Which popular attractions are close to MD Design Hotel - Portal del Real?
Nearby attractions include Clue Hunter (0.3 miles), Plaza de la Virgen (0.2 miles), and Iglesia de San Juan del Hospital (0.2 miles).
What are some of the property amenities at MD Design Hotel - Portal del Real?
Some of the more popular amenities offered include free wifi, kids activities, and a concierge.
Which room amenities are available at MD Design Hotel - Portal del Real?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at MD Design Hotel - Portal del Real?
Guests can enjoy a snack bar during their stay.
What are some restaurants close to MD Design Hotel - Portal del Real?
Conveniently located restaurants include San Tommaso, SECRETO, Restaurante, and Tasquita Del Mar.
Is MD Design Hotel - Portal del Real located near the city center?
Yes, it is 0.3 miles away from the center of Valencia.
Which languages are spoken by the staff at MD Design Hotel - Portal del Real?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to MD Design Hotel - Portal del Real?
Many travelers enjoy visiting La Lonja de la Seda (0.4 miles), Valencia Cathedral (0.3 miles), and Trinquet de Pelayo (Recinto Deportivo) (0.7 miles).
Is MD Design Hotel - Portal del Real accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.