NUMBER OF ROOMS
Clothes drying (important if you’re walking the camino) is only possible from 10am. This is unhelpful when you have to leave at 8am and your clothes are still wet. As our clothes hadn’t dried by the evening (despite assurances by staff that they would and that there was no need for us using the dryer), we asked how we can dry our clothes (happy to have done it DIY and paid for the privilege too). We were told this was not possible. Then the staff member’s male companion said he would dry our clothes (interesting given this was apparently not possible) for effectively double the price. When we said he was trying to take advantage, he basically said take it or leave it and the actual staff member called me crazy. The guy confirmed this and asked what nationality I was (as if that has anything to do with anything...) Even if I were crazy, no CUSTOMER would appreciate being called that. He then got fed up and said he wouldn’t dry our clothes and how dare we disturb his dinner. First of all, I didn’t disturb his dinner but if he’s a staff member and on duty then this shouldn’t be an issue. Second, if he’s not a staff member, how does he have authority to take guest’s money on the hotel’s behalf?! Third, he raised his voice and was abusive. This is all not in the spirit of the Camino. The hostel itself looks much better in pictures than in real life (misleading advertising). The more expensive double rooms share 1 bathroom between 6 people (same ratio effectively as the dorms but you end up paying extra). In sum, I appreciate this is a business, but they try to rip you off where they can.…
This was my first hostel experience. It was clean but people were loud after midnight that I did not get any sleep. I was going on my first day of my Camino without any sleep. It is above Dominoes Pizza.
I have stayed in Pamplona twice before- this is the worst hostel to date. Not the staff but the management are poor. I booked to stay one night in a female dorm for €20 inc breakfast. I had emailed in advance requesting, via booking.com for a bottom bunk (some places reserve customer choice, others do not) unfortunately as on this occasion the management confirmed shortly after my booking that this was not an option- so good communication. Upon arrival I was greeted by a very helpful lady, and her colleague who was seeing other Pilgrims around the accommodation. We were offered stamps for our credential which was great. Two girls had taken the wrong beds in room 5 but were advised of their actual booking in room 1(?) I think. I was given top bunk in room 5. The room is not as you see it in the photos on booking.com actually none of the photos are actual sightings from current day. Room 5 in particular (I cannot comment on the other rooms as I didn’t have the keys) was small- too small to move in. Myself and another pilgrim had two 35L bags and the space was too small for us both, bag and all. Room 5 beds are bunked and pretty much on top of each other, both sets. The photos from website are taken from a very different angle. It was horrible. The other Pilgrim in my room called it a youth hostel not an albergue. There was nowhere to put your towels or clothes. They provide lockers which are very small and might only hold the basics- miniature wash, lotions and books etc, small things. The day was hot- ok- most shutters were closed but windows not. The intensity of the smell and heat was unbearable in room 5. I am a well travelled asthmatic and have stayed in much worse but only as a last resort. The dense air quality was u comfortable even just sitting there in the common area. The kitchen was messy and unkept, food was left out. The bathrooms were being used but smelt of sweat and excess water was all over the floors. It made the main Albergue in Roncesvalles look luxury. I asked the receptionist if there were other possibilities available because in my opinion room 5 was a safety hazard. I had stayed the night before in another hostel and it was all open plan- aired & clean and twice if not triple the size in a similar building for 20+ people. Both members of staff were helpful, they offered me another room but I’d have to wait for the customer to return to exchange. All fair enough. However, I emailed the management team requesting for a full or part refund on the basis that the room is not as advertised, the conditions of the accommodation also not as advertised and the heat in the rooms, a polite warning or acknowledgment that the accommodation was not as advertised wouldn’t have gone a miss. I received a response to my request within a few hrs later. All customers are shown toilets and showers- I was not. Trying to explain that about the hot weather- pilgrims smell- which again is a generalisation and doesn’t explain why there was not acknowledgement from staff at checkin about the odour. All rooms are as photographed- they are not as actual sight. I suggest you take a close look at the photos and when you stay take some more to give the true representation of the accommodation. I found somewhere else to stay, close to the Camino for the same price. …
After a knackering walk through brambles and snow I was so happy to get here. Barbara was so welcoming and made sure me and my fellow peregrinos were comfortable and then we had a bit of food together and she told us many great stories of her journies. I had so much fun I decided to stay another day!
Do not expect too much and then you will be happy. It was perfect Rooms, Internet, cleanliness, breakfast,,etc,, Actually i wanna stay for one night from here but i made desicion to extra stay because of Receptionists who is Zaza, Camlia, Soo. They was nice welcoming and helpful. If you are pilgrims, you should stay here for rest. You’ve made my stay, Thank you so much guys !!! I’m gonna miss Pamplona