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Alma Pamplona

Beloso Bajo Kalea 11, 31006 Pamplona Spain
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Traveler (794)
360
Panoramas (27)
Room & Suite (291)
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About

#2 of 25 hotels in Pamplona
Location
4.1
Cleanliness
4.9
Service
4.8
Value
4.5
Travelers' Choice
The hotel is a unique building situated just minutes away from the centre of the city of Pamplona in Navarre. The city has emblematic highlights which include the famous Sanfermines festival and the Camino de Santiago. The privileged location enables clients to enjoy both the urban surroundings and a great variety of nature in an unbeatable setting. A design hotel that is modern and avant-garde with its own personality , it seeks to surprise and offer its clients new experiences. In order to meet the needs of its clients , it provides magnificent areas and services which gibe all events glamour and exclusivity whether they are family or business events, a private celebration or a banquet. The hotel has an outstanding meeting room for events and conventions. With capacity for 350 people , it is an open room with impressive views of the mountains surrounding Pamplona. It has the most advanced equipment in terms of sound, image and communications, and is the bests place for this type of event in the city . All rooms are outward-facing with a minimum surface area of 35m2 until 150 m2 . They have king size beds especially designed for AlmaHotels. The are also equipped with the most up-to –date technology.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Hiking
Children's television networks
Electric vehicle charging station
Parking garage
Wifi
Indoor pool
Pool / beach towels
Heated pool
Fitness / spa locker rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Massage
Neck massage
Solarium
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Minibar
Flatscreen TV
Extra long beds
Walk-in shower
Soundproof rooms
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Charming
Languages Spoken
English, French, Spanish
1943Reviews22Q+A64Room tips
Traveler rating
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Dmitry wrote a review Dec 2023
Dubai, United Arab Emirates2 contributions2 helpful votes
Beautiful hotel, friendly personal, fantastic breakfast, spacious rooms with panoramic windows, and beautiful mountain views, everything is clean, and the room is equipped with all necessary amenities.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rubén Carrillo, Director General at Alma Pamplona
Responded Dec 27, 2023
Dear valued guest, Thank you for your kind review. We're delighted to hear that you found our hotel beautiful and enjoyed the friendly service. It's wonderful to know that you appreciated the fantastic breakfast, the room, and the views. We take pride in maintaining a clean environment and ensuring that our rooms are equipped with all necessary amenities. We look forward to welcoming you back for another delightful stay. Best regards, Rubén Carrillo - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel H wrote a review Dec 2023
1 contribution
Lovely service at the breakfast, the staff were amazing with our kids (Christian and German!) The suite was large and beautiful. We were extremely comfortable. The spa had all the amenities we hoped for! The only thing I felt was missing were more options for the room service. But overall we had a great visit and will definitely be back.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rubén Carrillo, Director General at Alma Pamplona
Responded Dec 27, 2023
Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an amazing stay and enjoyed the service at breakfast. It warms our hearts to know that our staff made a positive impression on your family. We appreciate your compliments on the spacious and beautiful suite, and we're glad to hear that you found the spa amenities to your satisfaction. Your feedback regarding room service options is duly noted, and we will certainly consider it as we strive to enhance our guest experience. It was a pleasure hosting you, and we look forward to welcoming you back for another great visit. Warm regards, Rubén Carrillo - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sara S wrote a review Oct 2023
1 contribution
Very attentive charming staff. Wonderful huge room Peaceful and relaxing One of the electric bikes we borrowed did not work properly The lighting in the spa and generally around the hotel was very dim. Difficult to see around at times But we would really recommend this hotel Many thanks
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rubén Carrillo, Director General at Alma Pamplona
Responded Nov 23, 2023
Dear guest, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated the attentiveness and charm of our staff, as well as the spacious and peaceful ambiance of your room. We sincerely apologize for the inconvenience you experienced with one of the electric bikes and the dim lighting in certain areas. Your comments are valuable to us, and we will address these issues promptly to enhance the overall guest experience. We appreciate your recommendation and look forward to welcoming you back for an even more enjoyable stay in the future. Many thanks, Rubén Carrillo - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard B wrote a review Oct 2023
2 contributions
A tranquil place. Surprisingly amazing service like a 5 star luxury hotel. Fantastic food. I was there for a week and i will go back. the rooms are comfortable, the bed particularly so, there is good air con and plenty of space so it almost feelsl like you are in your country house and not in a hotel. the only problems are small in the context of it all but worth a mension. the shower was not great and it had one of those annoying mixer taps so when some other room starts using water the temperature changes. the range in temperature is too much! each day this surprised me as it just does not fit with the rest of the hotel. the other small issue is a few of the electrical sockets in my room which was a bit annoying. specifically i had to unplug the Nespresso machine to plug my laptop in. That isnt good in the morning! Breakfast is wonderful and Herman is a fantastic host. nothing is too much trouble at breakfast time, even sorting out laundry! dinner and lunch are evidence of a super talented kitchen. How can tomatoes just taste so good. Simple things cooked with a super talented touch.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rubén Carrillo, Director General at Alma Pamplona
Responded Oct 20, 2023
Dear guest, We greatly appreciate your detailed feedback and are delighted to hear about your positive experience at our hotel. We are happy to know that you found our service akin to a 5-star luxury hotel and enjoyed the fantastic food. It's fantastic that you plan to return in the future. Your compliments regarding our comfortable rooms, particularly comfortable beds, and the spaciousness are truly valued. We apologize for the minor inconveniences with the shower and electrical sockets, and we'll certainly address these issues. We are pleased you found breakfast wonderful and his service exceptional. We're proud of our kitchen team's talent in preparing simple dishes with a special touch. Thank you for sharing your thoughts, and we look forward to welcoming you back. Best regards, Rubén Carrillo - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nathalie S wrote a review Oct 2023
2 contributions
The was perfect calm cosy and the bed very confortable nice view on the mountain excellent sévices from the staff. Excellent restaurant for diner. The breakfast was also excellent fresh fruits cheese cold cut eggs prepared just for you very complete I recommend this place !
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rubén Carrillo, Director General at Alma Pamplona
Responded Oct 20, 2023
Dear guest, Thank you for your kind words. We are pleased to hear that you found your stay perfect and enjoyed the calm and cozy atmosphere. It is great to know that you appreciated the excellent service from our staff, as well as our restaurant and breakfast offerings. Your recommendation means a lot to us, and we look forward to welcoming you again in the future. Best regards, Rubén Carrillo - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hannah A wrote a review Sep 2023
3 contributions1 helpful vote
Our room was large with a nice terrace and view of the mountains. The hotel is a bit out of town but the walk into the city was pleasant and easy. A very peaceful place to stay. The staff were friendly and very helpful. If you don’t mind walking a bit, the Alma is a very nice place to stay and enjoy Pamplona.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rubén Carrillo, Director General at Alma Pamplona
Responded Oct 20, 2023
Dear guest, Thank you for your kind review. We're delighted to hear that you enjoyed your spacious room with a lovely terrace and mountain view. We appreciate your comments about the peacefulness of our hotel and the helpfulness of our staff. We are happy to know you found the walk into the city pleasant. We look forward to welcoming you back to Alma for another enjoyable stay in Pamplona. Warm regards, Rubén Carrillo - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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eastathome wrote a review Aug 2023
London, United Kingdom216 contributions35 helpful votes
One of the most comfortable beds that I have ever slept in! The rooms ( A suite and a double) both had outside spaces which was a lovely bonus - however I did feel that the furniture on the terrace could be better planned. The hotel is ver quiet and tranquil, the gym and spa were empty every time we used it. Very helpful staff, accommodating staff and a really nice restaurant. We didn't eat at La Bibloteca as it was closed during our stay. A lovely walk along the river into town takes approximately 23/30 minutes - you can take a more direct route but it is along a main road. A taxi is about 8 Euro's.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Walk to town along the river and come back along the road - it means you avoid walking up a steep...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rubén Carrillo, Director General at Alma Pamplona
Responded Oct 20, 2023
Dear guest, We are delighted to hear that you found our beds exceptionally comfortable and enjoyed the outside spaces in our suite and double rooms. Your feedback regarding the terrace furniture is duly noted. Our staff greatly appreciates your kind words, and we're happy to know you had a pleasant dining experience in our restaurant. We apologize for La Biblioteca's closure during your stay. Thank you for sharing your feedback, and we hope to welcome you back soon. Best regards, Rubén Carrillo - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve E wrote a review Aug 2023
Lyme Regis, United Kingdom219 contributions26 helpful votes
+1
A great place to relax and eat. We had a suite and a double, set up as a twin, both were great rooms and both had outside space. The hotel seemed very tranquil and relaxing. There didn’t seem to be too many other guests. The restaurant was excellent for breakfast (with incredibly friendly and helpful staff). We found the same at dinner. The food was excellent (we shared anchovies, croquettes, potato salad with scallops, tomato salad with tuna, oxtail cannelloni and sea bass). We didn’t get to sample the tasting menu as we stayed on Monday and Tuesday nights, but enjoyed dinner regardless. Our only criticism would be the portions are too big at dinner, but a good problem to have. We enjoyed gym, sauna, steam room and pool and were the only ones we use them while there. It is approximately a 30 min walk into town along the river. We loved sightseeing and would strongly recommend the bullring and the cathedral, as well as just wandering around the small streets of the old town.
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: We got a taxi from the bus station for about eu10, but generally walked everywhere until we got a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rubén Carrillo, Director General at Alma Pamplona
Responded Oct 20, 2023
Dear guest, We are delighted to receive your positive review and thank you for choosing our hotel. We are pleased that you found our rooms comfortable and enjoyed our tranquil atmosphere. Your compliments on our restaurant and staff's service are greatly appreciated. While you couldn't sample our tasting menu, we are pleased you enjoyed our Alma Restaurant. We've noted your feedback about portion sizes at dinner. We are glad you had the chance to use our gym and spa, and that you explored the local attractions. Thank you for your kind words, and we look forward to welcoming you back in the future. Best regards, Rubén Carrillo - General manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katrina V wrote a review Aug 2023
Edinburgh, United Kingdom4 contributions1 helpful vote
We stayed for 4 days in a suite with a lovely outside terrace. The room was reasonably priced for its size and comfort and the hotel is very beautiful and feels luxurious. The terrace was wonderful for relaxing and sunbathing. The bed was large and comfortable with amazing pillows and it was great to have a coffee machine and free minibar in the room. The blackout shutters were also really welcomed. There are a few things however where this hotel falls down practically- it seems more concerned with the aesthetic than delivering for the customer. Firstly, there are no international tv channels which was a huge surprise. There is also no way of accessing streaming services like Netflix through the tv. We therefore had two tvs in our room with only Spanish channels. I would expect at least to be able to access my own Netflix account in a hotel of this calibre. Thankfully reception eventually provided us with an htmi cable to link from our laptop but this needs remedied. Secondly, there are two restaurants in the hotel but both are fine dining so there is nowhere to just have an ordinary meal if you don’t want this level of dining experience and the hotel is quite far from town so nowhere in the vicinity to eat either. If you were travelling with children or just want something simple this is a problem. We ate in the Alma restaurant one night and the food was good but did not blow us away. Thirdly, the room service menu is a joke and absolutely extortionate- €22 for a turkey and cheese toastie. We ordered room service once but only as we did not wish to have another fine dining meal. Breakfast is also very expensive €30 a head. This really should be included in the room rate particularly for the suites. We used the spa which was underwhelming and felt tired. It could do with a bit of tlc. The staff at this hotel are polite but very cool and distant. We would have preferred friendly, warm and helpful. All in all this is a lovely and unique hotel but is trying a bit too hard and falls down in lots of practical ways. We did enjoy our stay here but not sure if we would book again.
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip: Only Spanish tv channels and no way to link your phone to tv for streaming services. The hotel is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rubén Carrillo, Director General at Alma Pamplona
Responded Aug 30, 2023
Dear guest, Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate both your compliments and your constructive comments, as they help us to continually improve our services and offerings. We are delighted to hear that you enjoyed the suite with the outside terrace, and that you found the room comfortable and well-appointed. It's wonderful that you were able to take advantage of the relaxing terrace and the amenities provided. We understand your concerns regarding the TV channels and streaming services. Your feedback is duly noted, and we apologize for any inconvenience this may have caused. We are actively exploring solutions to provide a more diverse selection of TV options for our guests. We appreciate your input about the dining options at the hotel. We understand the importance of variety and will take your comments into consideration as we refine our offerings. We apologize for any disappointment you experienced with the room service menu and the spa facilities. Your observations about the room service pricing and spa condition are valued and will be addressed with our team. Regarding the staff, we're sorry if you felt the interaction was not as warm as you expected. We strive to provide a welcoming and attentive atmosphere, and we apologize if we fell short in this regard during your stay. Your candid feedback is truly appreciated, and we hope you understand that we are committed to enhancing the guest experience based on your insights. If you decide to visit us again in the future, we would welcome the opportunity to show you the improvements we've made. Thank you again for choosing to stay with us, and we hope to have the chance to welcome you back and provide you with an even better experience. Best regards, Rubén Carrillo - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Freedom13855128134 wrote a review Jul 2023
4 contributions1 helpful vote
The hotel desig is beautiful, sleek and minimalistic with selected art hanging around. What was slightly underwhelming is the approach from the Team - I felt that the service was not just informal, which I do not mind, but superficial and not personalised; O have asked a couple of people more info about the bike routes, but none of them really knew much about it; I requested for a vanity kit at 6pm (since it hadn't been replaced) and answered that only the housekeeping has access to the toiletries, and that therefore I would have to wait for the following day (it was never replaced, I had to call again). The breakfast offering is quite frankly underwhelming too, considered the 30eur charge per person and that the hotel is meant to be a "gastronomic" hotel. I do believe it is overall a wonderful hotel but it lacks of personality and warm service.
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Date of stay: July 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rubén Carrillo, Director General at Alma Pamplona
Responded Aug 3, 2023
Dear guest, Thank you for taking the time to leave us your review! We are delighted to know that you appreciated the beautiful sleek and minimalistic design of the hotel and the selected artworks hanging around our premises. However, we deeply regret that your experience with our team was not satisfactory and that some aspects of the service fell short of your expectations. Please accept our sincere apologies for any inconvenience you experienced during your stay. Your feedback is very important to us, and we are committed to improving our services and the quality of care provided. We are truly sorry that you did not receive proper information about the bike routes and that the toiletries were not replenished in a timely manner. This certainly does not reflect the level of hospitality we strive to offer to our guests. Regarding the breakfast, we acknowledge that it is a crucial aspect of your gastronomic experience, and we apologize that it did not meet your expectations, especially considering the associated cost. We will take your comments into account to improve our gastronomic offerings and ensure that our guests enjoy a satisfying and delightful experience. We value your feedback on the lack of personality and warm service you expect from us. It is our goal to provide a welcoming and friendly experience, and we will work hard to ensure that all our guests feel welcome and cared for during their stay. Thank you again for sharing your feedback with us as it helps us to constantly improve. We hope to have the opportunity to welcome you again in the future and provide you with an exceptional experience that reflects the true essence of our hotel. Best regards, Rubén Carrillo - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$215 - $249 (Based on Average Rates for a Standard Room)
LOCATION
SpainNavarraPamplona
NUMBER OF ROOMS
59
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ALMA PAMPLONA - Prices & Hotel Reviews (Spain)

Frequently Asked Questions about Alma Pamplona
Which popular attractions are close to Alma Pamplona?
Nearby attractions include Iruña Escape Room (0.7 miles), Puente de la Magdalena (0.7 miles), and Lar Gallego (0.7 miles).
What are some of the property amenities at Alma Pamplona?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Alma Pamplona?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Alma Pamplona?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Alma Pamplona?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Alma Pamplona?
Conveniently located restaurants include Rodero, Restaurante Alma, and Restaurante La Biblioteca.
Are there opportunities to exercise at Alma Pamplona?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Alma Pamplona?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Alma Pamplona?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Alma Pamplona offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Alma Pamplona?
The staff speaks multiple languages, including English, Spanish, and French.