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Hotel Palacio Guendulain

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Calle Zapateria 53, 31001 Pamplona Spain
Temporarily closed
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Traveler (234)
Dining (15)
Room & Suite (14)
Certificate of Excellence

About

#3 of 31 hotels in Pamplona
Location
Cleanliness
Service
Value
Certificate of Excellence
Built in the 18th century by D. Sebastian de Eslava, Viceroy of New Granada, Palacio Guendulain is one of the most prominent buildings in Pamplona, located in the old part of town. Palacio Guendulain offers its guests a unique balance between the comfort of a modern luxury hotel and the history and charm of an emblematic 18th century building.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Restaurant
Bicycles available
Airport transportation
Business Center with Internet Access
Meeting rooms
Chapel / shrine
Wifi
Breakfast buffet
Breakfast in the room
Wine / champagne
Fax / photocopying
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Centrally Located
Languages Spoken
English, French, Spanish, German
363Reviews6Q+A22Room tips
Traveler rating
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  • 13
  • 4
  • 4
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Popular mentions
Our room faced an interior courtyard and was small. The rooms facing the street were much larger; but since our Rick Steves tour was in Pamplona during the running of the bulls festival possibly the interior rooms were somewhat quieter. The bed was a side-by-side twin. There is a nice bar-lounge off the reception area as well as an on-site cafe. The WiFi system had its ups and downs while we were there. The hotel has an interesting collection of old cars in an area just beyond the reception area. Overall the hotel had a good location. There were beautiful rugs on the long stair cases. The bathroom had a large shower but no bath tub, and no wash clothes
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Shockingly poor wifi....I think dial up may have been better. Mediocre breakfast service with rather poor service. The room was fine although the TV was very small and exceedingly limited. Charoming older building with many original touches.
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Centrally located in the middle of old town. The hotel is an elegant old world place with beautiful antiques Rooms are very spacious and clean. Service from staff was great Wish we could have stayed longer
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While we only there one night, it was a good stay in a grand hotel in a quiet back street. The room was good with large twin beds and the bathroom had a heated rack for drying clothes or towels. The hotel is packed with beautiful paintings. The front desk staff were polite and friendly. The staff in the breakfast room were neither. Disappointing! Room service was good.
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I stayed in this hotel for 9 days on a business trip with 5 other colleagues, in January 2019. At times, it felt we were the only people in the hotel! I reserved this hotel based on high Tripadvisor rating, but I believe the hotel was nowhere near 4.5 star. Here are some of the 4-5 star hotel features that you may expect and could not find in this hotel: -No Parking: we had to go to a public parking, about 1000m away to park our cars. The parking was so tight that some of my colleagues did not dare to drive! - No Gym, No Pool, No Sauna -No complimentary water in the room -No real good food restaurant. There is a bar that I do not recommend eating there! -No view. There was nothing interesting that you could see. The street windows opened to a square where young people screamed and spoke loudly till morning every night, especially over the weekend. I could not really sleep. When I complained to the hotel, they said, they could not do anything! -TVs are old and they have only 2-3 English channels; I assume they were only public or low cost channels; nothing interesting. -The standard rooms are really small, especially if you travel from US or Canada. On top of these, my personal experience with the receptionists was also very poor. I had reservation for a standard room. I told them that I was there for 9 days, so I should get an upgrade, otherwise I would go to another hotel. They agreed and moved me to a deluxe room, which was bigger. But at the check-out they billed me 25 Euros extra for each night. When I reminded the manager of the deal, she simply said, there was no note on the file and she was not willing to honor it. I told her that I would not go back, and she did not seem to care even a bit! Overall, I wish people were more careful when rating places. Others trust these ratings, and when they receive a 3-star service instead of 4.5, it is really disappointing!!!
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PRICE RANGE
$129 - $261 (Based on Average Rates for a Standard Room)
LOCATION
SpainNavarraPamplona
NUMBER OF ROOMS
25
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Frequently Asked Questions about Hotel Palacio Guendulain
Which popular attractions are close to Hotel Palacio Guendulain?
Nearby attractions include Catedral de Pamplona (0.3 miles), Fortress and Walls of Pamplona (0.3 miles), and Iglesia de San Saturnino (0.1 miles).
What are some of the property amenities at Hotel Palacio Guendulain?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and airport transportation.
Which room amenities are available at Hotel Palacio Guendulain?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Palacio Guendulain?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Hotel Palacio Guendulain?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Palacio Guendulain?
Conveniently located restaurants include Bar Gaucho, Verduarte, and Bar Monasterio.
Does Hotel Palacio Guendulain have an airport shuttle?
Yes, Hotel Palacio Guendulain offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Palacio Guendulain located near the city center?
Yes, it is 0.3 miles away from the center of Pamplona.
Are any cleaning services offered at Hotel Palacio Guendulain?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Palacio Guendulain offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Hotel Palacio Guendulain?
The staff speaks multiple languages, including English, Spanish, French, and German.