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Hotel Sercotel Alfonso XIII

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Hotel Sercotel Alfonso XIII
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128 Reviews from our TripAdvisor Community

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Showing 30: English reviews
UK
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed August 23, 2016 via mobile

The hotel was chosen primarily on price, very good value. I had a room on the front of the hotel which was very noisy during street cleaning at 7 until 8am - I would suggest asking for a rear room on check in. Room was spacious, and had a fridge. Nice bathroom and two single beds pushed together (normal in... More 

Helpful?
Thank tallbird
Juan Carlos G, Director General at Hotel Sercotel Alfonso XIII, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We are so sorry that you found in your room some malfunction or breakdown. We hope to welcome you back to our hotel very soon! Sincerely, More 

Swiss Alps, Switzerland
Level Contributor
95 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 3, 2016

Disappointed with this hotel supposed to be 4 star, there was no restaurant and the 'bar' was a serve yourself area with a vending machine and tea/coffee and dried milk powder, breakfast was a small buffet. We asked to be moved to a different room as ours on the first was very noisy from the road outside which was refused,... More 

Helpful?
Thank 315howardd
Juan Carlos G, Director General at Hotel Sercotel Alfonso XIII, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 17, 2016 via mobile

We stayed for 5 nights at this hotel, from 27th December to 1st of January. On 30th night my telephone( IPhone 5 ) had been stolen from our room, we found our door open when we came back to the hotel and my phone was missing. We announced the police but nothing happened, the personal of the hotel did nothing... More 

Helpful?
1 Thank Anca R
Juan Carlos G, Director General at Hotel Sercotel Alfonso XIII, responded to this review

First of all, we are sorry for what happened during your stay at our hotel in December. I would like you to know that we followed this issue closely at all times, so we have very detailed information on the matter. If you wish, you may contact us and I will be more than happy to give you further information... More 

Keighley, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 24, 2015

The rooms were quite spacious and very clean with good facilities. There was good attention to detail as we were provided with tea/coffee making facilities after day 1. The rooms were quiet and the air conditioning good. The breakfast was varied, with lots of choice hot and cold and the service was good although self serve coffee was slow when... More 

Helpful?
Thank TheSmithsLilyHall
Juan Carlos G, Director General at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Balsicas, Spain
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 25, 2015 via mobile

Very good hotel, quite a walk to Cartagena centre, where all the restaurants and activity is. Rooms are clean and fairly large, staff are courteous and speak English, breakfast is continental and also does hot English breakfast.

Helpful?
Thank Roylps
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Thank you very much for your feedback and your kind words and we wish you have a good day. More 

Level Contributor
118 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed May 17, 2015 via mobile

Stayed at the hotel while on business in cartagena. Good location lots around but I found the room to be a little stuffy like a box that is closing in on you. The staff was polite and the hotel is probably one of the better around.

Helpful?
Thank Aaron R
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Prince George, Canada
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 13, 2015

This is a great location - close to the train and bus stations. We were only in for a couple of nights. The room was small and clean. The staff were very helpful and spoke enough English for us to get by.

Helpful?
Thank Bill J
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Dublin, Ireland
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed September 21, 2014

Very good location,bedroom was a good size and very clean,Air condition a little noisy.Staff very friendly and helpful,parking next door to hotel €13 per night.Lots to do and see in the area. Cartagena is about 20 minutes from San Javier Airport.

Helpful?
Thank skipper153
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Mojacar, Spain
Level Contributor
67 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed June 8, 2014

The location is very good...right on the main street in Cartagena but several blocks from the water. The rooms are OK...not bad, not great. The staff is very helpful and attentive. We've stayed here on many occasions including Carnaval and the festival of the Romans and Carthaginians, which is not to be missed. The city is filled with interesting sights... More 

Helpful?
Thank Mojaquera
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Luxembourg City, Luxembourg
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed February 13, 2014

I had a so nice experience in Sercotel JC1 Murcia that as soon as we arrived in Cartagena I looked for Sercotel hotels. Wrong choice.The hotel is dated, old and dirty. We went to this hotel after in the Sercotel Carlos III told us they did not have a room for us that they were full. Yes sure at the... More 

Helpful?
Thank Visitors1973
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The 4-star Hotel Sercotel Hotel Alfonso XIII is located in the main avenue of Cartagena, where you can walk to all the monuments and tourist areas of the city. The hotel offers various services such as free wireless Internet in all areas of the hotel, Fun Zone, restaurant and even great ideal to celebrate your best events (congresses, meetings, weddings, ...) Lounges. Our 7 meeting rooms are equipped with audiovisual technology and services that may be used in any event in Cartagena . Sercotel Hotel Alfonso XIII offers 124 fully equipped with a classic style and cozy rooms. Whirlpool in all rooms . Bicycle rentals and concerted gym. Citywide mobile (portable minirouter) WIFI. Free tea and coffee facilities in room and lobby area. ... more   less 

Additional Information about Hotel Sercotel Alfonso XIII

Address: Paseo Alfonso XIII 40, 30203 Cartagena, Spain
Location: Spain > Region of Murcia > Cartagena
Price Range: $73 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sercotel Alfonso XIII 4*
Number of rooms: 124
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Also Known As:
Best Western Cartagena
Cartagena Best Western
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