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Calle Marques de Valdeiglesias 1 Esq. Gran Via, 28004 Madrid Spain
12 people are viewing this hotel
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Traveler (913)
360
Panoramas (11)
Room & Suite (377)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 11/29/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Principal Madrid
Updated 11/29/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 493 hotels in Madrid
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.4
2022 Travelers' Choice Best of the Best
The Principal Madrid Hotel is much more than a luxurious modern boutique hotel. Its prime location in the heart of Madrid, its exclusive entrance, its 76 elegantly appointed rooms, the stunning Terraza (rooftop terrace,7th floor) with what may be the best views in Madrid, and its Ático (penthouse, 6th floor) where avant-garde haute cuisine meets classic cocktails in a space with the best music are reasons enough not to miss the opportunity of discovering this renovated building, now one of the capital’s must-see sights. The hotel’s impressive Ático and Terraza boast the best panoramic views of downtown Madrid. In both, amid large, lush garden areas, you can sip a cocktail or order from the menu concocted by Ramón Freixa (2 Michelin stars), soak up some sun in the Solarium or enjoy the sound of the overflow pool and the best ambient music or our outdoor showers in summer… and always with the finest service to ensure that your every wish is granted.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Airport transportation
Business Center with Internet Access
Parking
Wifi
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Rooftop bar
Highchairs available
Taxi service
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Outdoor furniture
Sun deck
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Complimentary toiletries
Soundproof rooms
Bathrobes
Room service
Safe
Telephone
Bottled water
Clothes rack
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Historic Hotel
Languages Spoken
English, French, Spanish, Italian
1954Reviews29Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Excursion641765 wrote a review Aug 7
Weehawken, New Jersey6 contributions
This hotel is a hidden gem. From the moment we walked in the door until we left, if was amazing. Location is wonderful and easy walking distance to great things. Staff is beyond helpful. Concierge hooked us up with so many amazing things to do and got us great seats at dinners and events. Room was so quiet even though you are on the Gran Via. Slept in every morning. Hotel is SO quiet. Bed was beyond comfortable. Hard to believe this hotel is a chain and not a private boutique. Found the roof top terrace a day too late. It was amazing views and had sun beds to lay out. Bar drinks were some of the best I have ever had and I own 20 restaurants. Can’t say enough. Door men were awesome at keeping people out who weren’t staying. They helped us with luggage, directions, Ubers, taxis and were just awesome.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded today
Dear Excursion641765, Thank you very much for taking the time to share your experience with us. I am very pleased to know that your experience at The Principal was wonderful. Thank you for your commentsregarding our Concierge Staff, our Door men & recommendations, I will gladly share your kind words with the whole team. Our rooms are actually well isolated even they are facing Gran Via so we can ensure our clients feel comfortable. We also thank you for your comments regarding the Bar Drinks, beds and our roof top. We look forward to welcoming you again very soon. I remain at your disposal for anything you may need. Best regards, Carolina García Guest Experience Manager
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Echevarria wrote a review Jul 2022
Toronto, Canada43 contributions31 helpful votes
While the hotel is lovely it didn't live up to the hype and our hopes after reading the reviews. While we paid for a deluxe room, it was definitely snug relative to other places we've stayed in the city. On the positive side, the bed was very comfortable and despite our worries about being on the Grand Via, the windows are quite well insulated (although be wary of sirens). The service was attentive but not warm. And the prices are astonishing: EUR 39 per night for parking; EUR 29 for breakfast. Solid overall, but not great value.
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 1 week ago
Dear valued guest, Warm greetings from Madrid. Thank you so much for taking the time to share your recent experience with us and other Tripadvisor users. Thank you very much for highlighting the comfort of our beds, as well as the good insulation of our windows. We are sorry we did not meet your expectations in other aspects of your stay. Your comments are very important for us to continue improving our services. If you need any further assistance or information, please do not hesitate to contact me. Thank you for your confidence in us. Best regards, Carolina García Guest Experience Manager
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naturalfrau4 wrote a review Jul 2022
San Francisco, California3 contributions
From the time I arrived until I left everything was perfect. Above and beyond what I had expected. Great location. Staff is very attentive and breakfast lunch and dinner are outstanding. I would recommend this hotel to all my friends.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 2 weeks ago
Dear naturalfrau4, Thank you very much for taking the time to share your experience with us. I am very pleased to know that we have met all your expectations. Thank you very much for highlighting the attention received from all my colleagues, I will gladly share your kind words with the whole team. We look forward to welcoming you again very soon. I remain at your disposal for anything you may need. Best regards, Carolina García Guest Experience Manager
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Jeff wrote a review Jul 2022
1 contribution
We stayed 3 nights here to finish our 9 day trip in Spain and we loved it. Our first impression was how great the service was and how friendly all the staff were. We were also celebrating our 10 year wedding anniversary, so they surprised us with a bottle of Cava, some snacks and a hand written note waiting in the room when we checked in. They followed this up 2 days later, as it was my wife's birthday and they left another bottle of Cava and a chocolate cake in our room (muchas gracias Martin). The room was very comfortable for the 2 of us, and we loved the integrated bluetooth speakers you could pair to, so we could enjoy our music. The beds were comfortable and the toiletries were good quality. Other highlights: - we had breakfast included, and the selection was great - we had to leave early in the morning to catch a flight, so we were too early for the breakfast opening, but the hotel accommodated us and put together a great "to go" package to take with us - location! Great location to explore Madrid, very central and easy to access the great restaurants, sights and shopping We would definitely stay here again and loved our time at the Principal!
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 2 weeks ago
Dear 713jeffy, Thank you very much for taking the time to share your experience with us. It pleases me greatly to know that we have met all your expectations, especially in the celebration of your tenth anniversary and your wife's birthday. Thank you very much for highlighting the attention received from all my colleagues, I will gladly share your kind words with the entire team. We look forward to welcoming you again very soon. I remain at your disposal for anything you may need. Best regards, Carolina García Guest Experience Manager
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Nella A wrote a review Jul 2022
United States108 contributions44 helpful votes
Good location and great staff but a few things kept us from rating this hotel higher. We reserved a suite which we expected to have more space but seemed small. For the price. The bathroom, also small, had a cumbersome glass division and door separating the toilet, which we found ridiculous. The bathtub/shower was high and difficult to get in and out of, and a very rounded bottom which was slippery and a bit dangerous. A good restaurant but only a single fixed-price breakfast option no matter what you ate - a cup of coffee and a piece of bread was the same price (39 euros p/p) as all-you-can eat with eggs, etc. The friendly staff did, however, made our stay pleasant - we used the hotel van and driver one day for three hours and the driver, Luis, was great, as good or better than paying for a professional tour guide.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 2 weeks ago
Dear valued guest, Warm greetings from Madrid. Thank you so much for taking the time to share your recent experience with us and other Tripadvisor users. Thank you very much for highlighting the attention received from our staff, in particular from Luis. We are sorry we did not meet your expectations in other aspects of your stay. Your comments are very important for us to continue improving our services. If you need any further assistance or information, please do not hesitate to contact me. Thank you for your confidence in us. Best regards, Carolina García Guest Experience Manager
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Julie C wrote a review Jul 2022
Perfect ambience, exceptional staff , wonderful accommodation and service. Ideal location to explore and enjoy Madrid . Rooms were well appointed, stylish, and with everything one needs for a comfortable stay. We were here for 5 days and could have stayed forever!
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 3 weeks ago
Dear Julie C, Warm greetings from Madrid. Thank you so much for taking the time to share your recent experience with us and other Tripadvisor users. I am delighted to learn how much you enjoyed the experience at The Principal. Thank you for remarking the service provided, the well appointed rooms and the central location. Should you require any further assistance or information, please dp not hesitate to contact me. We look forward to welcoming you again soon. Thank you for your confidence in us. Kind regards, Carolina García Guest Experience Manager
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Pedro wrote a review Jul 2022
Zurich, Switzerland3 contributions1 helpful vote
Great location near the restaurants , shops and sightseeing (museum) ; friendly and “beyond” helpful staff who will always do the extra mile to please the customer; fantastic view from the roof top including a sushi corner and a bar with Great cocktails and DJ in the evenings. The rooms are not too big but they are very sleek, super comfy beds and fantastic bath products from “Finca Serena”! Highly recommend The Principal for leisure or a business trip!
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 3 weeks ago
Dear valued guest, Thank so much for sharing your excellent review regarding your stay with us! I am thrilled to learn that you enjoyed our location so much as well as our service and the cocktails designed by Manel Vehí. Thank you mentioning the well appointed rooms. We truly hope to welcome you again soon! Kindest regards, Carolina García Guest Experience Manager
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Rena D wrote a review Jul 2022
Waxhaw, North Carolina1 contribution
This hotel was great! The check-in was great, the roof top bar was great, all of the staff was very attentive. It was also a convenient location for exploring the city. The staff went above and beyond any time we had questions about the room or area. They gave us great suggestions for restaurants and when we requested an ice bucket to enjoy a bottle of cava we bought in the city the bucket was in our room before we got back. Truly great service!
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Date of stay: June 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 3 weeks ago
Dear valued guest, Warm greetings from Madrid. Thank you so much for taking the time to share your recent experience with us and other Tripadvisor users. I am thrilled to learn that you enjoyed our location in the heart of the city so much. Thank you for mentioning our roof top bar and the service provided by all the staff. It was a pleasure for me to share your kind words with the team. We hope to welcome you again very soon! Kindest regards, Carolina García Guest Experience Manager
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Noel M wrote a review Jul 2022
Seal Beach, California2 contributions
My family and I enjoyed our stay at the Principal Hotel. First I commend the staff for their professionalism for giving us the first class customer experience. We felt so welcomed and at home in our suite and the hotel is in one of the best locations in Madrid. I gladly recommend the Principal Hotel!
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Ask for a high floor and a view of the Gran Via!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 3 weeks ago
Dear Noel M, Thank so much for sharing your excellent review regarding your stay with us! I am delighted to learn how much you enjoyed the experience at The Principal. Thank you for remarking the service provided, We truly hope to welcome you again soon! Kindest regards, Carolina García Guest Experience Manager
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Andrej A wrote a review Jul 2022
2 contributions1 helpful vote
The rooms are clean and well designed, you could say stylish. The whole hotel is charming and has a great terrace at the top. The food and selection drinks were solid and selected by a famous Spanish chef. The staff was very friendly and helpful. The only thing we didn't like was that the rooms didn't have enough daylight, but I guess that's the case with most hotels in European cities.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 4 weeks ago
Dear Andrej A, Warm greetings from Madrid. Thank you so much for taking the time to share your recent experience with us and other Tripadvisor users. I am delighted to hear how much you enjoyed your overall experience at The Principal. Thank you for highlighting the service provided, the cleanliness and design of our rooms and rooftop bar. Should you require any further assistance or information, please dp not hesitate to contact me. We look forward to welcoming you again soon. Thank you for your confidence in us. Kind regards, Carolina García Guest Experience Manager
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PRICE RANGE
$274 - $355 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridChueca / Gran Via / Justicia / Centro
NUMBER OF ROOMS
76
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Frequently Asked Questions about The Principal Madrid
Which popular attractions are close to The Principal Madrid?
Nearby attractions include Museo Nacional Thyssen-Bornemisza (0.2 miles), Fox In A Box Madrid (0.07 miles), and Centro Cultural Flamenco (0.3 miles).
What are some of the property amenities at The Principal Madrid?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Principal Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Principal Madrid?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Principal Madrid?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to The Principal Madrid?
Conveniently located restaurants include La Vaca Argentina, Entre Santos Madrid, and Lettera Trattoria Moderna.
Are there opportunities to exercise at The Principal Madrid?
Yes, guests have access to a fitness center, fitness classes, and locker rooms available in the fitness center during their stay.
Does The Principal Madrid have airport transportation?
Yes, The Principal Madrid offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Principal Madrid located near the city center?
Yes, it is 0.4 miles away from the center of Madrid.
Are any cleaning services offered at The Principal Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does The Principal Madrid offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.