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Calle Mejia Lequerica 8, 28004 Madrid Spain
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Traveler (343)
Room & Suite (149)
Dining (50)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from URSO Hotel & Spa
Updated 09/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#39 of 488 hotels in Madrid
Location
4.6
Cleanliness
4.8
Service
4.7
Value
4.4
Travelers' Choice
Hotel Urso is the first 5-star boutique hotel of its kind in the capital. Set in an early 20th century palace, URSO retains its neo-classical elegance, whilst fresh and well-balanced interiors let guests feel at home.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Heated pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycle tours
Babysitting
Paid private parking on-site
Wifi
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Walking tours
Highchairs available
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Soundproof rooms
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
City View
Languages Spoken
English, French, Russian, Spanish and 4 more
759Reviews19Q+A82Room tips
Traveler rating
  • 570
  • 139
  • 26
  • 13
  • 11
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
Kristin W wrote a review Jul 3
Atlanta, Georgia3 contributions
From the extremely helpful/kind hotel staff to the impeccable accommodations, the best experience! We love boutique hotels, and URSO hotel and spa is top shelf- highly recommend! Thank you- Kristin & Cindy
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Date of stay: July 2022Trip type: Traveled with family
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Response from Victor E Vacas Usón, Director General at URSO Hotel & Spa
Responded 2 days ago
Dear Kristin, Thank you very much for letting us know your experience at Urso! It is so good to hear that you had the best experience with us! We look forward to welcoming you soon! Sincerely, Víctor E. Vacas General Manager
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JamesV wrote a review Jun 2022
Huntsville, Alabama47 contributions1 helpful vote
+1
3 people , 2 rooms , 4 nights. We had an excellent stay on holiday. It was an oasis to come back to after a hot long day seeing the city and surrounding areas. Service was top notch and always with a heartfelt smile. The concierge, Diego, took excellent care of us and helped to book several memorable dinners. We were in one of the terrace rooms on the top floor. The view was not particularly great due an adjacent building with scaffolding and another that was just ugly. However the terrace was large enough to seat 7, was partially covered and was a great space in the morning for coffee or in the evening for a glass of wine to just enjoy being outside.
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Date of stay: June 2022
Value
Cleanliness
Service
Room Tip: Terrace View rooms do not have much of a view, but the space is still great for an additional...
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Response from Victor E Vacas Usón, Director General at URSO Hotel & Spa
Responded 5 days ago
Dear JNJVANdy, Thank you very much for taking some time to share your experience with us. It is lovely to read your words about the hotel and specially Diego, which is delighted to know your experience! We pride to be in the main city centre, which does not provide us with the best views but with the best location :) However please let us know on your next stay, so you could try our rooms with Palace View, facing Villagonzalo´s Palace. We look forward to welcoming you very soon. Sincerely, Víctor E. Vacas, Director General
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SallyRY wrote a review Jun 2022
Flic En Flac176 contributions97 helpful votes
Great location for visiting the sights of Madrid which are all a shortish walk away. Breakfast was excellent with a continental buffet and cooked selection from the menu. It is all very relaxing and spacious and the rooms are well appointed. Some outside space would have been lovely. The pool area is really a just a large jacuzzi and steam room but a nice place to relax at the end of the day.
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Date of stay: June 2022Trip type: Traveled as a couple
1 Helpful vote
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Response from Victor E Vacas Usón, General Manager at URSO Hotel & Spa
Responded 4 weeks ago
Dear Ms.Sally, We are very grateful for your lovely words. We are very happy to hear you enjoyed our closeness from the main sights of Madrid and the breakfast was pleasant for you. It is so good to hear that you liked our beautiful rooms and the outside space. We look forward to welcoming you very soon. Sincerely,
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PHDSW wrote a review May 2022
Guatemala53 contributions19 helpful votes
This small neoclassical gem is a joy to stay in. The lobby is warm and the overall vibe of the place is classy and tranquil. There's a lovely bar in the lobby and a live piano player nightly. The breakfast was top notch, served in a light and airy solarium. The rooms are cozy and--maybe best of all--very quiet, with thick walls and doors. The location is very accessible, just between the Malasana and Chueca neighborhoods. Close to sites, close to shopping. I can't wait to come back and will look no further than the URSO for my lodges.
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Date of stay: May 2022
Value
Rooms
Service
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Response from Victor E Vacas Usón, Director General at URSO Hotel & Spa
Responded May 25, 2022
Dear PHDSW, Thank you very much for your kind words! We are delighted you liked our bar and breakfast. Thank you for appreciating our location and tranquility. We hope to welcoming you back in the future. Sincerely,
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rafael_azzi wrote a review May 2022
New York City, New York163 contributions83 helpful votes
Great hotel with a fabulous spa and unbeatable location. The room I stayed was extremely comfortable and I’ll be back. Shoutout to the very friendly staff who were always willing to help at any time. There’s a small gym on the basement that helps to get some exercise done. I really enjoyed my stay at Urso.
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Date of stay: May 2022Trip type: Traveled on business
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Response from Victor E Vacas Usón, Director General at URSO Hotel & Spa
Responded May 24, 2022
Dear Mr Azzi, What a lovely review! Thank you for appreciating our location and comfort. We are delighted to hear that our staff was friendly and happy to help you, as well as your experience at the gym. We look forward to welcoming you back in the future. Sincerely,
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Philippine wrote a review May 2022
Paris, France1 contribution
Amazing hotel and team ! I will come back for sure ;) The bedroom, the bar, the team were very nice and professional . Some of them were speaking French too ;) Thank you very much for this perfect stay
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Date of stay: May 2022Trip type: Traveled on business
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Response from Victor E Vacas Usón, General Manager at URSO Hotel & Spa
Responded May 22, 2022
Chère Philippine: Avant tout, merci de nous avoir laissé votre commentaire très positif. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour chez URSO. Nous sommes ravis de connaître que vous remarquez le service du personnel, toujours en soignant nos clients. J'espère que nous vous reverrons bientôt à Madrid. Sincères salutations, Concierge
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Heidi Y wrote a review May 2022
Portland, Oregon53 contributions32 helpful votes
We loved the Urso. Rooms were comfortable and crisp, the in house restaurant was excellent, breakfast buffet was awesome. But the main thing was the incredible staff. They could not do enough for you. Elegant lobby with a piano player every night. We stayed here seven nights and appreciated all the little caring touches. I don’t understand the reviewer complaining about the location. It’s in a chic neighborhood that’s about a 20 minute walk or quick metro ride fro the Gran Vía.
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Date of stay: April 2022
Rooms
Cleanliness
Service
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Response from Victor E Vacas Usón, Director General at URSO Hotel & Spa
Responded May 16, 2022
Dear Heidi Y, Thank you very much for taking some time to share your experience with us. We are delighted to hear that the rooms, restaurant and breakfast fulfilled your expectations. Thank you for appreciating the hard work of the staff; we loved having you here. It is so good to hear that you liked our lobby bar and piano players! Finally, I´m very glad you enjoyed our closeness from the city centre. We look forward to welcoming you very soon. Sincerely,
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Francesca F wrote a review Apr 2022
2 contributions
Would highly recommend this beautiful hotel set in the historic area of Madrid. The location is great for cultural and shopping expeditions. The staff were super friendly and helpful and went out of their way to make us feel very special! Highly recommend 🤩
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Date of stay: April 2022Trip type: Traveled as a couple
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Response from Victor E Vacas Usón, General Manager at URSO Hotel & Spa
Responded Apr 28, 2022
Dear Francesca: Thank you so much for taking the time to leave us such a lovely review for URSO Hotel. I am delighted to read that you loved your stay with us and you really appreciated our beautiful building in the historic area of Madrid with a great service from the entire team. We look forward to seeing you again when you are next in Madrid. Best regards, Víctor E. Vacas General Manager
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Florence F wrote a review Apr 2022
2 contributions
The hotel is very well located in a trendy neighborhood with nice stores restaurants around. The rooms are very cleaned and well decorated. The breakfast offers a wide variety of fresh products (fruits, pastries, eggs) and if you don't find what you like on the buffet, they also have an additional menu. Everything is included in the price. The staff is nice, and very helpful. The spa is beautiful.
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Date of stay: April 2022
Rooms
Location
Service
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Response from Victor E Vacas Usón, Director General at URSO Hotel & Spa
Responded Apr 25, 2022
Dear Florence, We are delighted to read your review. A big thank you for your comments about our location and cleanliness of the rooms. Thank you for appreciating the variety and freshness of our breakfast, our spa and the most important for us: our team. We truly appreciate your kind comments. We look forward to welcoming you back in the future. Sincerely,
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BorisN wrote a review Apr 2022
Marlboro, New Jersey91 contributions105 helpful votes
Very nice hotel, but location, while very nice, is not close to anything. Perhaps that is par for the course in Madrid, but we had to take a taxi wherever we went. We had a family room, which was very good and the adult room was large. AC did not work great, but was able to eventually reach a comfortable temperature. The beds were very comfortable. However, when being used as a family room, the entry door (which we wanted to keep open to let our kids come in) blocks the bathroom door, which was not very convenient. The bathroom is very nice, but fairly small and the shower is tiny and leaked like crazy all over the place. Finally, breakfast was not included and was pretty pricy at Euro 28 per adult and older kids. One day, the service at breakfast was outstanding. However, on another day, there was no one to be found there a bit earlier in the morning (but well after the 7AM opening) and the one man that eventually showed up did not speak English.
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Date of stay: April 2022
Value
Rooms
Service
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Response from Victor E Vacas Usón, General Manager at URSO Hotel & Spa
Responded Apr 24, 2022
Dear Boris: First of all, I would like to thank you for choosing URSO during your stay in Madrid, as well as for taking the time to share your opinion with us. The entire hotel team has the aim of providing unique experiences to all our guests, so we are very satisfied to know that we have succeed in most of them. About all the rest of aspects, we are taking note about them to improve in our daily work. It has been a great pleasure for us to welcome you and we hope that you will find the opportunity to come back to Madrid. Best regards, Víctor E. Vacas General Manager
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PRICE RANGE
$307 - $447 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridChueca / Justicia / Centro
NUMBER OF ROOMS
78
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Frequently Asked Questions about URSO Hotel & Spa
Which popular attractions are close to URSO Hotel & Spa?
Nearby attractions include The Box Escape Room Madrid (0.2 miles), Hermetico (0.2 miles), and Scavenger Escape Madrid (0.2 miles).
What are some of the property amenities at URSO Hotel & Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at URSO Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at URSO Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at URSO Hotel & Spa?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to URSO Hotel & Spa?
Conveniently located restaurants include Trattoria Pulcinella, Steak Burger Luchana, and Pizzart Villa Fuencarral.
Are there opportunities to exercise at URSO Hotel & Spa?
Yes, guests have access to a fitness center, a heated pool, and a sauna during their stay.
Does URSO Hotel & Spa have airport transportation?
Yes, URSO Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is URSO Hotel & Spa located near the city center?
Yes, it is 0.8 miles away from the center of Madrid.
Are any cleaning services offered at URSO Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does URSO Hotel & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.