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Everything started good, the van came and pickup me at the airport, and the so called "free" airport transport took me to the hotel and they charge me 10€ because my golf bag was like 25cm to long according to there rules! Maybe for the...More
Thank A TripAdvisor Member
Response from shshotelaeropuerto, Marketing Department at SHS Hotel AeropuertoResponded January 31, 2017
Thank you very much for your opinion on this site.
I inform you that in our website is specified our baggage rules for transfers.
We will tell to our intermediaries that they must write it on their booking pages to inform better our...More
We wanted to spend one night. But he Wlan and tv is not working. The rooms are not nice and not modern. This is the last booking with booking net at shs hotel. To expensive and no wlan and an old tv from 1978.
This hotel is the worst gore I have ever booked. It was ridiculously expensive and it is less than one star. It is in the middle of nowhere and there is one place to eat, at the hotel. In an industrial area. The rooms are...More
2 Thank Mink100
Response from shshotelaeropuerto, Marketing manager at SHS Hotel AeropuertoResponded July 14, 2016
Thank you very much for your comment.
Our acommodation is a hotel near to the aiport and our prices are the same that our competitors.
If you would have called to the reception, we could have tried to solve the problem in your...More
I was only staying for a night and flew into Madrid Airport and phoning the hotel for collection was easier enough (they speak English) and the bus came within the 10 minutes.
Check in was easy enough and the room was huge and clean, but...More
2 Thank jamescim
Response from shshotelaeropuerto, Director de Relaciones con Clientes at SHS Hotel AeropuertoResponded April 9, 2016
Estimado Cliente, gracias por su comentario y amable crítica.
Nos agrada saber que nuestros servicios le hayan parecido satisfactorios y...More
This booking was made for me by another party so I never checked reviews until I found problems. I wish I checked before...
Arriving at airport:
I called them and they sent a van around. Told me 20 minutes wait. The van arrived on...More
5 Thank Realmcgregor
Response from shshotelaeropuerto, Director de Relaciones con Clientes at SHS Hotel AeropuertoResponded April 8, 2016
Estimado Cliente, sentimos los inconvenientes y le pedimos disculpas por ello.
Traslado sus quejas a los departamentos correspondientes.
Response from shshotelaeropuerto | Property representative |
Dear Guest, thanks for your message. You don´t need to book the transfer service, just give us a phone call to 91 746 7080 as soon as you arrive to Madrid and have all your luggages ready. We will send our shuttle to pick... More
Dear Guest, thanks for your message. You don´t need to book the transfer service, just give us a phone call to 91 746 7080 as soon as you arrive to Madrid and have all your luggages ready. We will send our shuttle to pick you up at the HOTEL´S BUS STOP of your arriving terminal. Kind regards.