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Hotel Hospes Puerta de Alcala

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Plaza Independencia 3, 28001 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (301)
360
Panoramas (12)
Room & Suite (164)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Hospes Puerta de Alcala
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#52 of 473 hotels in Madrid
Location
Cleanliness
Service
Value
Travelers' Choice
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Private balcony
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Romantic
Languages Spoken
French
950Reviews7Q+A100Room tips
Traveler rating
  • 615
  • 234
  • 59
  • 23
  • 19
Time of year
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  • English
Popular mentions
Lara T wrote a review Sep 2020
1 contribution
I spent a few days at Hospes hotel in Madrid. The location is just perfect, next to Retiro parc. Staff is very nice, rooms are pleasant and well decorated. The hotel is located on the Plaza de la Independencia very nice
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Date of stay: September 2020Trip type: Traveled with family
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Response from Leticia Garcia , Director General at Hotel Hospes Puerta de Alcala
Responded 3 weeks ago
Dear Lara, Thank you very much for sharing your wonderful feedback with us and the rest of users of Trip Advisor! It is our pleasure to know that you have a lovely stay in our hotel. We look forward to welcome you again in our little palace where we would de delighted to show you the difference in the service to fulfill your expectations. With our best wishes, Guest Experience Department
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Mark A wrote a review Aug 2020
Headingley, United Kingdom28 contributions20 helpful votes
Smart Hotel in a very central location and next to the park. Lots of restaurants and cafes nearby. Easy to explore the lovely city of Madrid. The beds were extremely comfortable and the staff were all friendly. The outdoor restaurants just outside the hotel overlooking Alcala Gate are worth a visit even if just for a drink and soak up the atmosphere.
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Date of stay: August 2020Trip type: Traveled with family
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Response from Leticia Garcia , Director General at Hotel Hospes Puerta de Alcala
Responded 3 weeks ago
Dear 915MarkA, Thank you very much for sharing your wonderful feedback with us and the rest of Trip Advisor's users! It is our pleasure to know that you have a lovely stay in our hotel. We look forward to welcome you again in our little palace where we would de delighted to show you the difference in the service to fulfill your expectations. With our best wishes, Guest Experience Department
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Krav_Josh wrote a review Mar 2020
Audley, England, United Kingdom7 contributions
From the moment we arrived the staff were attentive and could not do enough for us. Arrived early in the afternoon and sat watching the bustle of Madrid in the lovely outdoor area. Close enough to all transport, it facilitated a great weekend of sight seeing and experiencing the city. Thank you all
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Date of stay: March 2020Trip type: Traveled as a couple
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Response from Lgarcia0, Guest Relations Manager at Hotel Hospes Puerta de Alcala
Responded Mar 10, 2020
Dear Krav_Josh, We would like to express our gratitude for the time that you have invested to share your experience with us, and for the confidence that you have placed in HOSPES Puerta de Alcalá, along your recent stay in Madrid. We are very honoured by your amazing comments about our facilities, location and breakfast. Above all, we are very proud of our staff and the amazing service they offer you. I will congratulate them on your behalf and will encourage them daily to keep offering the highest standards of service and quality to all our clients. Finally, we are very happy to know that you trust our team and will come back to HOSPES Puerta de Alcalá, in the future. We hope to have the pleasure of welcoming you again very soon. KInd regards, Guest Experience Manager
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Kirstie L wrote a review Feb 2020
Winchester, United Kingdom121 contributions32 helpful votes
Everything about this hotel warrants the ratings it’s received on here. Fantastic location, able to walk around Madrid from here. A huge room, which is always a challenge when travelling with a 13 year old and booking a triple room. And the service was amazing. Every time we walk passed the front desk the staff made time to chat, give us hints and tips of where to go in Madrid and hail us a cab if needed...would definitely recommend. Thank you for making our stay great...
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Date of stay: February 2020Trip type: Traveled with family
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Response from Lgarcia0, Guest Relations Manager at Hotel Hospes Puerta de Alcala
Responded Feb 18, 2020
Dear 709kirstiel, I am pleased to contact you from the Guest Experience Department at Hospes Puerta de Alcalá*****; I would like to thank you for the time you took to share your opinion about your experience in Hospes Madrid. On behalf of the entire team of our hotel we would like to thank you for choosing us. We highlight appreciate the time that you have taken to share your stay with us. We are proud to know that your experience in Hospes Madrid satisfied your expectations. Be sure that we will share your comments with all our staff. Your positive comments will help us with our continuing effort to improve the service quality and guest satisfaction that we strive for. One again we thank you for your recent visit and we hope to welcome you soon. Best Regards, Guest Experience Manager
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helfromoz wrote a review Jan 2020
Sydney, Australia40 contributions13 helpful votes
We spent three nights here recently and found it very good. The desk staff were particularly exceptional. The location is perfect being close to shopping, the Prado, great restaurants and bars and the beautiful park across the road. And although the hotel is on a busy central ‘gate’ and has a thriving social life right outside in the row of busy bars and restaurants our room was whisper quiet as it faced to a central court yard. The room was Large and comfortable but we would have loved some non-US news English speaking TV options such as Al Jazeera or BBC. Would go back without a thought If in Madrid again. A very good hotel.
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Date of stay: January 2020Trip type: Traveled as a couple
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Response from Lgarcia0, Guest Relations Manager at Hotel Hospes Puerta de Alcala
Responded Jan 18, 2020
Dear helfromoz; Thank you for choosing Hospes puerta de Alcalá***** for your holiday and for the time taken to let us know about your recent experience through TripAdvisor. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated. We are looking forward to welcoming you again soon for another amazing stay with us. Best Regards, Guest Experience Manager
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PRICE RANGE
$191 - $397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hospes madrid hotel madrid, hospes hotel madrid, madrid hospes hotel
LOCATION
SpainCommunity of MadridMadridSalamanca (District) / Recoletos / Barrio de Salamanca
NUMBER OF ROOMS
42
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Frequently Asked Questions about Hotel Hospes Puerta de Alcala
Which popular attractions are close to Hotel Hospes Puerta de Alcala?
Nearby attractions include Centro Cultural Flamenco (0.3 miles), Museo Arqueologico Nacional (0.2 miles), and Fundacion Mapfre Recoletos (0.2 miles).
What are some of the property amenities at Hotel Hospes Puerta de Alcala?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Hospes Puerta de Alcala?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Hospes Puerta de Alcala?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Hospes Puerta de Alcala?
Yes, parking is available to guests.
What are some restaurants close to Hotel Hospes Puerta de Alcala?
Conveniently located restaurants include Adrede, Restaurante Las Carboneras de Lu, and Arrayán.
Are there opportunities to exercise at Hotel Hospes Puerta de Alcala?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Hotel Hospes Puerta de Alcala have an airport shuttle?
Yes, Hotel Hospes Puerta de Alcala offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Hospes Puerta de Alcala located near the city center?
Yes, it is 0.7 miles away from the center of Madrid.
Are any cleaning services offered at Hotel Hospes Puerta de Alcala?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Hospes Puerta de Alcala?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.