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Petit Palace San Bernardo

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490 Reviews from our TripAdvisor Community

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Showing 149: English reviews
Burlington, Massachusetts
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The location is very convenient and there is a parking garage right next to the hotel. Friendly staff, nice rooms with modern amenities, safe, mini fridge, TV, very nice bathroom too. The WiFi is good speed. The staff recommended a free guided walking tour of Madrid which was great too. Highly recommend, good value.

Helpful?
Thank ikalatch
Carolina C, General Manager at Petit Palace San Bernardo, responded to this review

Dear Jordikrol, I would like to thank you for taking the time out to make such nice comments on Tripadvisor and we would love to see you again soon in Petit Palace San Bernardo. Please let me know if you will be returning as I would like to be able to greet you personally next time. Best Regards, Carolina Cervera... More 

Budapest, Hungary
2 reviews
4 of 5 stars Reviewed 1 week ago

Hotel has a central location with the most important sights easily accessible on foot. The room & bathroom were nice and clean (with lots of complimentary amenities), Breakfast buffet had a really wide variety, and the food was tasty, though not included in the room price. Very good wifi.

Helpful?
Thank d0ra123
Carolina C, General Manager at Petit Palace San Bernardo, responded to this review

Dear d0ra123, We are pleased that you enjoyed your stay at the Hotel Petit Palace Art Gallery and highlight the positively location, rooms and breakfast. Your opinion helps us to improve our service, Petit Palace Hotels work every day for it. We are waiting to receive you soon in our hotels. Best regards Carolina Cervera Manager carolina.cervera@petitpalace.com More 

1 review
4 of 5 stars Reviewed 2 weeks ago

I was in Madrid for business meetings and stayed in Petit Palace San Bernardo for 2 nights. I enjoyed the hotel a lot and its proximity to everything in central Madrid. I would stay there again and recommend it to other travelers.

Helpful?
Thank Moh'd A
Carolina C, General Manager at Petit Palace San Bernardo, responded to this review

Dear Moh´d A, Thank you for your lovely review of your stay with us. It’s very gratifying and really motivates us to know that our services and hospitality fulfill your expectations, We look forward to seeing you again soon. Carolina Cervera Manager carolina.cervera@petitpalace.com More 

Gold Coast, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great position near Gran Via and three metro stations. Pleasant staff on arrival and room clean and, I think, slightly larger. Highly recommend. Love the hanging garden view from the window. Plenty of space to unpack clothes.

Helpful?
Thank 909Greg
Carolina C, General Manager at Petit Palace San Bernardo, responded to this review

Dear 909Greg, Thank you very much for spend some minutes of your time in rating us. It´s such a pleasure to lean that our staff contributed to making your stay that little bit more special and I will be sharing your kind words with the whole team! We work daily really hard to achieve the excellence. We hope to see... More 

Isla Verde, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My first time in Madrid..the personnel was very pleasant and helpful, we spent 4 nights. The room was comfortable (4 people), very clean, and nice garden wall view. Walking distance to city attractions - Gran Via, Plaza del Sol,... Multiple means of transportation accessible. What I liked best was that I felt I was in a secure, pleasant, no crowds... More 

Helpful?
1 Thank _maritzah_delgado
Carolina C, General Manager at Petit Palace San Bernardo, responded to this review

Dear Maritzah_delgado, Thank you very much for post your comments in TripAdvisor. We are really glad to read that your stay was great in our Hotel. Our staff is excellent, thank you for the recognition and the nice comments about us. We are glad that you enjoy also the great location, near to all the interesting touristic places. . We... More 

Krakow, Poland
Level Contributor
2 reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed here for five nights. The location is absolutely perfect: close to the metro and within a walking distance to most of Madrid's attractions. The room was cleaned every day. Comfortable beds and a spacy bathroom. Free safety box. Tasty breakfasts. Tea, coffee and water available 24/7.

Helpful?
Thank JoannaMadrid2016
Susana R, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Joanna, Thank you very much for posting your comments in TripAdvisor. We are delighted that you enjoyed your 5 days stay in our Hotel. We work hard daily to achieve excellence in our service. It would be a pleasure to assist you again. Best regards, Susana Romero Front Desk Manager More 

1 review
4 of 5 stars Reviewed 4 weeks ago

A pleasant hotel, very conveniently situated, in the heart of Madrid. Easy access to metro. The room (standard) was clean and well appointed, and although not very spacious, it was still comfortable and aesthetic. The staff was helpful. I shall gladly return there on my next trip to Madrid

Helpful?
Thank Dalia R
Susana R, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Dalia, Thank you very much for you nice comments posted in TripAdvisor. It is a pleasure to know that your stay with us have been great. It will be a pleasure to assist you again in a near future, Best regards, Susana Romero Front Desk Manager More 

Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for one night. Ok standard. Family room w 4 beds, beds was very good. The bathroom was ok, and a descent shower. We did not eat breakfast at the hotel. For quick stops when spending time out in Madrid this Hotel seems a good choice and cheap! Adios👍🏻

Helpful?
Thank Kjetil J
Susana R, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Kjetil, Thank you very much for posting your comments in TripAdvisor. We are glad that you enjoyed your stay in Madrid and liked our Hotel. We will be very happy if we could assist you again, Best regards, Adios! Susana Romero Front Desk Manager More 

Malaga, Spain
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 17, 2016

The reception staff were efficient, friendly, helpful... excellent. The rest.... only average. I was looking forward to using the power shower with about twenty different jets but ended up using the tooth mug to throw water over myself from the basin! It is computer operated and I am sure not even a rocket scientist could have worked it out. Possibly... More 

Helpful?
Thank LizMalaga
Susana R, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Liz, Thank you very much for posting your comments in TripAdvisor. Your opinion is really important to us, your comments help us to improve. We would love to read better comments from you but we will work hard to achieve the excellence in our service. It will be a pleasure to assist you in a future. Best regards, Susana... More 

Miami
1 review
4 of 5 stars Reviewed May 25, 2016

very clean, good bedding, excellent location for my situation, many amenities in room, excellent from desk, very good service at breakfast time, but be prepare to handle your luggage, breakfast meal could be a little more complete.

Helpful?
Thank Sylvia P
Susana R, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Sylvia, Thank you very much for posting your comments in TripAdvisor. It a pleasure to us read that your stay has been very good. We like that you enjoyed our location, the staff and the breakfast. we take note about your comment for the breakfast. It would be nice to assist you again in a near future, Best regards,... More 

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The hotel Petit Palace San Bernardo Royal Opera is located in the centre of the city, in an emblematic building in the well known “Santo Domingo” Plaza, next to the “Gran Via” – the main and most commercial street in Madrid. At just a few minutes away, the famous “Puerta del Sol” which is the centre point of the historic and monumental area of Madrid can be found and which is also good starting point to visit all the major tourist sights of the city.All the rooms in the hotel have been accommodated with the latest in technological advances, such as; laptops and free WIFI, hydro-massage showers, modern designer furniture, free safety boxes, flat screen TV’s with international channels to name but a few…Rooms are available with twin or double beds, for individual travellers or couples, and also for families or groups of friends in our exclusive “Family Rooms” with capacity of up to for people.Take advantage of our free coffee service and our two free internet points, found in the reception area, and our free bike rent to get to know the city in a unique and original way!Ask our friendly staff for advice on the best shopping and dining areas, and for reservations for local excursions and shows. Don’t hesitate to contact us if you are travelling with your pet or have any other special requests – we will do our best to assure that your stay is a pleasant and comfortable as possible! ... more   less 

Additional Information about Petit Palace San Bernardo

Address: Calle San Bernardo 3 | (Esquina con C/ Gran Vía, 53 y Plaza de Santo Domingo), 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro
Price Range: $72 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Petit Palace San Bernardo 4*
Number of rooms: 57
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Also Known As:
Petit Palace San Bernardo Hotel Madrid
Petit Palace San Bernardo Madrid
Hotel Style:
#88 Luxury Hotel in Madrid
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