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Silken Puerta America

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#91 of 447 Hotels in Madrid
Certificate of Excellence
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1,981 Reviews from our TripAdvisor Community

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Showing 769: English reviews
Valencia, Spain
1 review
4 of 5 stars Reviewed 3 weeks ago

A great hotel to visit and enjoy. In which it is especially striking design of its plants, its avant-garde design, with excellent views of Madrid, and an excellent offer of services for clients, unfortunately we could not enjoy entirely for our short stay,

Review collected in partnership with this hotel

Helpful?
Thank juancarlosm34
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear juancarlosm34, Thank you so much for sharing your comments on Tripadvisor. We are glad to know that you enjoyed your stay with us, and we hope you will have the chance to stay longer next time. We look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager More 

Caceres, Spain
1 review
5 of 5 stars Reviewed 3 weeks ago

Nice, elegant and comfortable hotel with original design. It has a quiet swimming pool and a sauna, perfect for a time to relax or to swim. I would make a highlight with the lifts, they are really efficient and fast.

Review collected in partnership with this hotel

Helpful?
Thank miguelsG9202RK
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear miguelsG9202RK, First of all I would like to thank you very much for choosing us and for the five star review! We are delighted to hear you very much appreciated your stay with us, and that you enjoyed the overall experience at the Silken Puerta América. We look forward to welcoming you back soon! Kind regards, Claudia Sáez de... More 

Bruges, Belgium
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

- Perfect Wifi - Perfect Breakfast - Perfect shuttle service to airport and city center - Loved the design but not always practical (small dressing) - Shower made a hell of a noise. Called reception, was repaired within 10 minutes but started again the day after - Very close to metro station

Helpful?
1 Thank Jorgen V
Valeria K, PR & Guest Relations Manager at Silken Puerta America, responded to this review

Dear Jorgen V, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América Hotel, and that you have very well appreciated our service and design. We will take into account your comments about our maintenance in... More 

Alicante, Spain
1 review
5 of 5 stars Reviewed 4 weeks ago

Just a real 5 stars hotel, excellence in every level, service, rooms, design, food, maybe just thinking to,offering a real fast internet connection (wifi) into the rooms, because the speed was really slow

Review collected in partnership with this hotel

Helpful?
Thank hervet500
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear hervet500, Thank you very much for your trust and for taking the time to share your feedback on Tripadvisor. We are delighted to hear you very much appreciated your stay with us, and that you enjoyed the overall experience at the Silken Puerta América. We look forward to welcoming you back soon! Kind regards, Claudia Saez de Gordoa PR... More 

Kent
1 review
5 of 5 stars Reviewed 4 weeks ago

We had a wonderful time the room we had was beautiful and the view was perfect. The receptionist staff are so helpful and are a credit to the hotel. Each floors design was different and exciting to see. The pool was lit so well with warm reds which encouraged a relaxing feeling. The steam room was perfect and helped me... More 

Review collected in partnership with this hotel

Helpful?
Thank 853NCG
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear 853NCG, Thank you very much for choosing us during your stay at Madrid and for posting your great impressions about our hotel! We are thrilled to know that you have enjoyed the Silken Puerta América experience! We appreciate your words about our staff, we work every day to provide the best experience possible to our guests, taking care of... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Was lucky enough to recently stay here. We'll appointed rooms where you get a choice of room/decor when you check in. Although we didn't eat at any of the restaurants we did have a few drinks in one of the bars . Although not in the centre of Madrid you are very close to a metro stop. There are also... More 

Helpful?
Thank Beverley H
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear Beverley H, Thank you very much for your trust and for taking the time to share your review about our hotel. We are delighted to hear you very much appreciated your stay with us, and that you enjoyed the overall experience at the Silken Puerta América. We look forward to welcoming you back soon! Kind regards, Claudia Sáez de... More 

Province of Caceres, Spain
1 review
4 of 5 stars Reviewed 4 weeks ago

Excellent in general, but a little far away from the city center. Excellent Cleanliness. Excellent rooms, Excellent Sleep Quality. Excellent Value and also Excellent Service. I recommend this hotel. It is an excellent option to have a good stay in Madrid.

Review collected in partnership with this hotel

Helpful?
Thank Malena5005
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear Malena5005, Thank you very much for taking the time to write your review and for choosing us during your stay at Madrid and for recommending us!! We are delighted to hear that our design and services have been well appreciated by you! Once again, thank you very much for your comments and we look forward to welcoming you back... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Nice hotel . Very comfortable and clean. Had a bad experience in restaurant . Not much choice of food and very expensive. Bar staff were very nice . Food in bar was good and reception staff were very helpful.

Review collected in partnership with this hotel

Helpful?
Thank seyedv2016
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear seyedv2016, Thank you very much for your trust and for taking the time to share your feedback on Tripadvisor. We are delighted to hear you very much appreciated your stay with us, and that you enjoyed the experience at the Silken Puerta América. We really appreciate your comments about our staff! We look forward to welcoming you back soon!... More 

Black Notley, United Kingdom
2 reviews
5 of 5 stars Reviewed July 19, 2016

Great location Just enough out of the centre but easy by metro to get to! I will recomend this hotel Nearby airport and city centre. Some good local restaurants in the area. I will use the hotel again every trip to Madrid

Review collected in partnership with this hotel

Helpful?
Thank 13eveline
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear 13eveline, Thank you very much for choosing our hotel, and for taking the time to leave your fantastic review on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América! Thank you very much aging for your feedback, and we look forward to welcoming you back in the nearest future. Kind regards, Claudia... More 

Hong Kong, China
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 18, 2016

If you're looking for a comfortable and modern hotel, Silken is the best option in Madrid! We stayed for 1 night before we depart from Madrid to home, we booked the shuttle and arrived Airport in just 15 minutes! Glad that Silken provide this complimentary service which made our journey to Airport a truly pleasant one with our 20kg luggage... More 

Helpful?
Thank Irene C
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $93 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#64 Luxury Hotel in Madrid
#77 Romantic Hotel in Madrid
#134 Family Hotel in Madrid
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