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Silken Puerta America

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#91 of 447 Hotels in Madrid
Certificate of Excellence
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1,981 Reviews from our TripAdvisor Community

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Showing 769: English reviews
Algiers, Algeria
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very good hotel, we really enjoyed our stay, thatks to hotel staff reception kindness!!! I will travel again and stay in this hotel, I strongly recommend it for people visiting Madrid, value for money very high

Review collected in partnership with this hotel

Helpful?
Thank Chousia
Copenhagen, Denmark
1 review
5 of 5 stars Reviewed 2 days ago NEW

If i ever come back to Madrid one day i will definitely stay here again!!! Staff was incredibly helpful and respondent. Buffet at the breakfast amazing with a big selection of food. And the hotel as itself fantastic.

Review collected in partnership with this hotel

Helpful?
Thank YuliannaSardar
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear YuliannaSardar, Thank so much for choosing the Silken Puerta América Hotel and for the 5 stars review!! We are delighted to hear that we are the best hotel you have ever stayed in!! We are really gratefull for your nice comments and we are glad to hear that you enjoyed your experince. we look forward to welcoming you back... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Right near a metro so travelling was super easy! The staff were helpful and lovely. Everything was clean and the hotel smelt amazing!! Cool idea to pick the style of room you want, but don't have your heart set on something because you choose when you arrive from what is available at that time. We got a good deal as... More 

Helpful?
Thank LidiaLowe
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear LidiaLowe, Thank you for choosing us and for taking the time to leave your comments on Tripadvisor. We are glad to know that you enjoyed your stay and we would like to thank you for your great feedback and for your kind words about our staff, our main goal is to always provide the best possible service to our... More 

BUCHAREST
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Immerse yourself in a special environment more related to the imaginary world than to real one. Functionality is not that counts after all. If you do that visit many times, try every time another floor. Each one has a different personality.

Review collected in partnership with this hotel

Helpful?
Thank Dumitrescu M
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear Dumitrescu M, Thank you very much for choosing us during your stay at Madrid and for posting your great impressions about our hotel. We are thrilled to know that you have enjoyed the Silken Puerta América experience and that you have very well appreciate our different designs! Thank you again for your time and we look forward to welcoming... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

Spent 3 nights in this well located hotel. Really like the fact that you can choose the look of your room from a selection of very unique designs. The rooftop bar is a really nice touch and would highly recommend a visit before you leave.

Helpful?
Thank Kadelac
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear Kadelac, Thank you very much for your trust and for taking the time to share your review about our hotel. We are delighted to hear you very much appreciated your stay with us, and that you enjoyed the overall experience at the Silken Puerta América and the SkyNight bar. We look forward to welcoming you back on your next... More 

Swindon
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Last time we stayed in Madrid, we had an apartment in the centre so on the recommendation of a friend we stayed here for 2 nights. First night we had floor 3, really great room but the view wasn't good, we had north facing and it over looks the apartments opposite on lower floors. We moved to floor 7 for... More 

Review collected in partnership with this hotel

Helpful?
Thank JaneRSwindon
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear JaneRSwindon, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América Hotel, but on the other side, we regret to know that you have not felt comfortable with the 7th floor design, maybe next time... More 

Kinloss, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We chose this hotel because it looked so different...and we weren't disappointed. Amazing in every way, every floor different. We had 2 nights in floor 8 then 2 nights in floor 7. Red bathroom was amazing, luxury round bed, TV from ceiling, fabulous. Lovely views from both sides of hotel. Staff very nice and helpful. Shuttle bus for free into... More 

Helpful?
Thank Valerie M
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear Valerie M, Thank you very much for your trust and for taking the time to share your five stars review about our hotel. We are delighted to hear you very much appreciated your stay with us, and that you enjoyed the overall experience at the Silken Puerta América. Once again, thank you very much for your time and we... More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

From the second we checked in until the moment we checked out we loved this hotel. Belen at reception helped us check in, gave us information on the metro and was just so lovely and friendly. Sergi at the bar was lovely, charming and willing to help in any way he can. Hotel was amazing. Rooms were lovely, food was... More 

Helpful?
Thank Dervla N
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear Dervia N, Thank you very much for choosing us during your stay at Madrid and for posting your great impressions about our hotel!! We are thrilled to know that you have enjoyed the Silken Puerta América experience. We appreciate your words about our staff, specially your kind words about Belen and Sergi! We work every day to provide the... More 

London
1 review
4 of 5 stars Reviewed 1 week ago

So easy to get around, right by a metro station. All staff were friendly and helpful. Everything was clean. The room was to my friends taste as opposed to mine (you pick which style you want on arrival). But it was lovely. We got a good deal as well which made it worth while.

Review collected in partnership with this hotel

Helpful?
Thank lidiafrancesrital
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear lidiafrancesrital, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We are delighted to hear you very much appreciated your stay with us, and that you enjoyed the overall experience at the Silken Puerta América. We look forward to welcoming you back soon, it you will be a great... More 

Brasilia, Brazil
1 review
3 of 5 stars Reviewed 1 week ago

Although there is a new proposal in design for hotels, we felt there was a lack of funcionality, for instance, in the closet mesure or in the shower, that spreeds much water outside the box. Besides that, the blackout system isn't that fine in the morning.

Review collected in partnership with this hotel

Helpful?
Thank alessandra941
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear alessandra941, Thank you very much for taking the time to share your feedback on Tripadvisor, guest feedback is essential to us consistently developing the guest experience in the Silken Puerta América. We regret that the design of your room wasn´t functional. We have 12 different floors with different designs, so we hope that on your next stay with us... More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $93 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#64 Luxury Hotel in Madrid
#77 Romantic Hotel in Madrid
#134 Family Hotel in Madrid
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