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Silken Puerta America

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#88 of 448 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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2,083 Reviews from our TripAdvisor Community

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Showing 803: English reviews
Coventry, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

The room was amazing. You get to choose your theme of room when you arrive. It is a delight to be in a hotel of this quality that is not the same old unimaginative design. The quality of the place was impressive. The room service and bar was hotel prices bot not over the top. The restaurant was excellent. Breakfast... More 

Helpful?
Thank yehright
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Recently took a trip to Madrid with my boyfriend for his birthday. Our flight was early so we arrived at the hotel a good bit before check in time but the staff were so nice to let us check in early. We were handed an ipad to scroll through the different room options to choose from and we decided to... More 

Helpful?
Thank Niamh O
Madrid, Spain
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stay in a room in the 8th floor and it was amazing, but we could see other floors and all of them were nice as well. Location is very convenient too, not being in the centre but very well connected through public transport.

Review collected in partnership with this hotel

Helpful?
Thank luisdc54
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear luisdc54, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América. Thank you very much again for your time and trust and we look forward to welcoming you back soon! Kind regards, Sergio Hernáiz PR & Guest Relations Department More 

Dartford, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Lovely ambiance ,view and very clean . The staff were helpful. Was provided with sufficient toiletries which was very impressive! The hotel is a walking distance from the metro and would definitely stay there again.

Review collected in partnership with this hotel

Helpful?
Thank margaretbolawolek
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear margaretbolawolek, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed of a comfortable stay with us. We will take into account all your comment in order to improve our guest experience. Thank you for your time and we look forward to welcoming you back soon. Kind... More 

Noida, India
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I went to Madrid this September and stayed in this Hotel for 3 nights , they have a variety of rooms with different styles on each floor. I stayed on the 9th floor. View (from a height) from the rooms were great, designs were unlike other hotels. Some elements in the rooms were non practical as they were trying to... More 

Helpful?
1 Thank PulkitFarsaiya
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear PulkitFarsaiya, Thank you very much for posting your comments on Tripadvisor. I am pleased to know that you enjoyed the overall experience at the Silken Puerta América. Thank you very much again for your time and trust and we look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager More 

taybah
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Everything is well arranged, clean and in excellent condition. Loved the services, loved the people, the hotel, the food, the room and the pool. One of the most beautiful hotels i've been to, a high class hotel.

Helpful?
Thank ehab d
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear ehab d, Thank you for taking the time to leave your comments on Tripadvisor. We are thrilled to know that you have enjoyed your experience at the Silken Puerta América!! Thank you for your time and we look forward to welcoming you back in the nearest future Kind regards, Sergio Hernáiz PR & Guest Relations Department More 

Bucharest, Romania
1 review
4 of 5 stars Reviewed 1 week ago

Quite a good stay, I would say that a very interesting architecture of the rooms and amenities, nice personnel, ready to help when needed. Hotel close to a subway station, so easy to access city center (although I would recommend a close one to the city center if you are there for tourism). On the other end no room for... More 

Review collected in partnership with Wizz Tours

Helpful?
Thank marcudaniel82
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear marcudaniel82, First of all, I would like to thank you very much for having chosen The Hotel Silken Puerta America in Madrid. We would like to thank you very much for your recent stay with us and also for the dedication and time used in sharing your comments on Tripadvisor. Your comments are very important to us, as they... More 

kidderminster
Level Contributor
114 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good hotel, quirky entertaining design, pool a waste of time but apart from that its a great place to stay. Food superb both breakfast and dinner. Location is perfect being next door to the metro station.

Helpful?
Thank freightmate
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear freightmate, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed of a comfortable stay with us. We will take into account all your comment in order to improve our guest experience. Thank you for your time and we look forward to welcoming you back soon. Kind... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Just back from weekend in Madrid stayed at America hotel,can't praise this hotel enough it is fantastic 5 star in all aspects.. Completely reckon it,in fact my friends are going in October,Madrid itself is a gorgeous city and has something for everyone

Helpful?
1 Thank Rob M
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear Rob, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América Thank you very much again for your time and trust and we look forward to welcoming you back soon! Kind regards, Sergio Hernáiz PR & Guest Relations Department More 

U.K.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nice hotel poor reception staff . We were not informed of key procedure concerning the lift. Also about the airport shuttle. So when we came to use the service it was fully booked. Very unhelpful when I asked about printing my boarding pass for my flight

Review collected in partnership with this hotel

Helpful?
1 Thank H1936KVhelenw
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear H1936KVhelenw, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We will take them into account all your suggestions, since your comments help us to improve our service. Once again thank you very much for your time, and we look forward to welcoming you back soon. Kind Regards, Sergio... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $103 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#63 Luxury Hotel in Madrid
#77 Romantic Hotel in Madrid
#134 Family Hotel in Madrid
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