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Silken Puerta America

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#92 of 447 Hotels in Madrid
Certificate of Excellence
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2,262 Reviews from our TripAdvisor Community

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Showing 853: English reviews
London, United Kingdom
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 days ago NEW

We chose this hotel quite by chance as we were meeting friends staying in this area. Wow what a treat; a unique design experience, great service, professional but friendly, a quick response on any problems (the battery died in our room safe so we couldn't open it - quickly sorted) shuttle bus to and from the airport, 5 minute walk... More 

Helpful?
Thank Jan130
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Jan130, Thank you very much for choosing our hotel Silken Puerta América and for sharing your comments on Tripadvisor. We are thrilled to hear that you lived a unique experience with us, it is great to hear that you enjoyed your stay as much as you did! We hope to have the chance to welcoming you back in the... More 

Stafford, United Kingdom
1 review
Reviewed 1 week ago NEW

We had a one night stay in Madrid and couldn't have asked for a better base. Great rooms overlooking the city with all kinds of gadgets to open windows and blinds etc. We arrived back late and enjoyed the club on the rooftop, then woke to a fantastic breakfast with everything you could possibly want to eat. to top it... More 

Review collected in partnership with this hotel

Helpful?
Thank I475EMadrians
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear I475EMadrians, Thank you very much for choosing us and for posting your comments on Tripadvisor. We are delighted to know that your experience at the Silken Puerta América has lived up to your expectations. We hope to have the chance to welcoming you back in a future occasion, maybe for a longer stay! Kind regards, Valeria Knop PR &... More 

Level Contributor
5 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

This is the second time I came to this wonderful place. It's close to the airport and this is the reason I stay in the night before traveling. Every floor of this hotel is designed by an artist. Which make it a place to visit. The restaurant is amazing and the fares are reachable with 100€/night.

Helpful?
Thank dehmya
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear dehmya, Thank you very much for choosing us again during your stay at Madrid! We are delighted to know that this is your second stay with us, and we are glad to hear that you enjoyed the experience. Thank you very much for taking the time to share your comments on Tripadvisor, and we look forward to welcoming you... More 

Arvada, Colorado
Level Contributor
3 reviews
Reviewed 2 weeks ago

The Silken Puerta America is the most unique hotel my family and I have ever visited. As so many others report, each floor has been uniquely designed and architected using different themes, colors and materials. We stayed on the 8th floor and it felt like being in an all-white futuristic space ship complete with rounded corners everywhere, organic shapes and... More 

Helpful?
Thank JStretchCO
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear JStretchCO, Thank you very much for choosing us and for taking the time to post your impressions about our hotel Silken Puerta América. We are glad to know that you and your family enjoyed the experience with us! We look forward to welcoming you back in a future occasion for a romantic getaway! Kind regards, Valeria Knop PR &... More 

Kempton Park, South Africa
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago

Creativity at its best, every floor has its own theme, look and special features, the lift are transparent and allows magnificent view as you rise, the floor is welcoming as you step out of the lift. Stayed on the 8th floor...Great service from the staff, clean. The only disappointment was the airport shuttle that did not arrive for more than... More 

Helpful?
Thank GarySib
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear GarySib, Thank you very much for choosing as and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América Thank you very much again for your time and trust and we look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager More 

Europe
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 weeks ago

The design of the hotel is what is so great about it. Every floor is different and worth your attention! And lighting is configured in a way that makes it perfect for photography! Every singe detail is a piece of great design.

Helpful?
Thank Natari
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Natari, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América, and that you have very well appreciated our design and concept. We truly value your feedback and look forward to welcoming you back to... More 

Worthing
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 weeks ago

Initially we booked a free pick up from the airport to the hotel. However, There was a misunderstanding and though we waited at T1 or T2 they were to T4. However we found a bus to the city and walked. So suggest to other travellers who make use of this service to make sure of where to get the pick... More 

Helpful?
Thank Geoffrey O
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Geoffrey O, Thank you for taking the time to leave your comments on Tripadvisor. We are thrilled to know that you have enjoyed your experience at the Silken Puerta América!! Thank you for your time and we look forward to welcoming you back in the nearest future Kind regards, Valeria Knop PR & Guest Relations Manager More 

Yorkshire
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 weeks ago

Not much to say about this hotel but we did feel it was a matter of style over substance and the only 5* thing about it were the prices at the bar!. Good for one of two nights stay possibly but no longer. Staff friendly but didn't find service up to a 5* standard. Free WIFI the slowest we've ever... More 

Helpful?
Thank TheCherriesonholiday
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear TheCherriesonholiday, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We will take them into account all your suggestions, since your comments help us to improve our service. Thank you very much again for your time, and we hope to have in a near future, the opportunity to change... More 

Cambridge, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

We were greeted by friendly and efficient staff on reception. We chose a room on the 8th Floor; it was clean, tidy and all white. The design was minimalist, which we like, but we were disappointed in the lack of a wardrobe - all we had were 4 pegs sticking out of the wall on which to hang our clothes... More 

Helpful?
Thank JeannaTY
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear JeannaTY, Thank you for taking the time to leave your comments on Tripadvisor. We are thrilled to know that you have enjoyed your experience at the Silken Puerta América!! Thank you for your time and we look forward to welcoming you back in the nearest future Kind regards, Valeria Knop PR & Guest Relations Manager More 

Atlanta, Georgia
1 review
Reviewed 4 weeks ago

Front staff were ACES. They helped me when my electronic converter did not work. They gave me directions to a close laundromat. Always friendly and helpful! Comfy bed. Clean linens. Black out curtains were excellent to adjust to jet lag.

Review collected in partnership with this hotel

Helpful?
Thank Carole Elizabet... J
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Elizabet... J, Thank you for taking the time to leave your comments on Tripadvisor. We are thrilled to know that you have enjoyed your experience at the Silken Puerta América!! Thank you for your time and we look forward to welcoming you back in the nearest future Kind regards, Valeria Knop PR & Guest Relations Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $94 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Priceline, Travelocity, Odigeo, HotelTravel.com and Jetsetter so you can book your Silken Puerta America reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#69 Luxury Hotel in Madrid
#77 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
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Questions & Answers

Here's what travelers have asked, with answers from Silken Puerta America staff and other travelers.
30 questions
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Questions? Get answers from Silken Puerta America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“8th floor facing the street...great views and the white colour makes it super clean!”
 of 5 bubbles GarySib, 2 weeks ago | Read review
“Every floor is unique.”
 of 5 bubbles Natari, 2 weeks ago | Read review
“make sure all parties agree to the right floor”
 of 5 bubbles liludai, 3 weeks ago | Read review
“each floor is different - choose room at checkin”
 of 5 bubbles LizzieS764, Oct 13, 2016 | Read review
“try all diferente floors but i love the ron arad floor.”
 of 5 bubbles vazr2016, Oct 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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