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Silken Puerta America

#85 of 448 Hotels in Madrid
Certificate of Excellence
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Silken Puerta America
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1,918 Reviews from our TripAdvisor Community

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Showing 746: English reviews
Alicante, Spain
1 review
5 of 5 stars Reviewed today NEW

Just a real 5 stars hotel, excellence in every level, service, rooms, design, food, maybe just thinking to,offering a real fast internet connection (wifi) into the rooms, because the speed was really slow

Review collected in partnership with this hotel

Helpful?
Thank hervet500
Kent
1 review
5 of 5 stars Reviewed yesterday NEW

We had a wonderful time the room we had was beautiful and the view was perfect. The receptionist staff are so helpful and are a credit to the hotel. Each floors design was different and exciting to see. The pool was lit so well with warm reds which encouraged a relaxing feeling. The steam room was perfect and helped me... More 

Review collected in partnership with this hotel

Helpful?
Thank 853NCG
1 review
4 of 5 stars Reviewed 4 days ago NEW

Was lucky enough to recently stay here. We'll appointed rooms where you get a choice of room/decor when you check in. Although we didn't eat at any of the restaurants we did have a few drinks in one of the bars . Although not in the centre of Madrid you are very close to a metro stop. There are also... More 

Helpful?
Thank Beverley H
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear Beverley H, Thank you very much for your trust and for taking the time to share your review about our hotel. We are delighted to hear you very much appreciated your stay with us, and that you enjoyed the overall experience at the Silken Puerta América. We look forward to welcoming you back soon! Kind regards, Claudia Sáez de... More 

Province of Caceres, Spain
1 review
4 of 5 stars Reviewed 4 days ago NEW

Excellent in general, but a little far away from the city center. Excellent Cleanliness. Excellent rooms, Excellent Sleep Quality. Excellent Value and also Excellent Service. I recommend this hotel. It is an excellent option to have a good stay in Madrid.

Review collected in partnership with this hotel

Helpful?
Thank Malena5005
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear Malena5005, Thank you very much for taking the time to write your review and for choosing us during your stay at Madrid and for recommending us!! We are delighted to hear that our design and services have been well appreciated by you! Once again, thank you very much for your comments and we look forward to welcoming you back... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Nice hotel . Very comfortable and clean. Had a bad experience in restaurant . Not much choice of food and very expensive. Bar staff were very nice . Food in bar was good and reception staff were very helpful.

Review collected in partnership with this hotel

Helpful?
Thank seyedv2016
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear seyedv2016, Thank you very much for your trust and for taking the time to share your feedback on Tripadvisor. We are delighted to hear you very much appreciated your stay with us, and that you enjoyed the experience at the Silken Puerta América. We really appreciate your comments about our staff! We look forward to welcoming you back soon!... More 

Black Notley, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

Great location Just enough out of the centre but easy by metro to get to! I will recomend this hotel Nearby airport and city centre. Some good local restaurants in the area. I will use the hotel again every trip to Madrid

Review collected in partnership with this hotel

Helpful?
Thank 13eveline
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear 13eveline, Thank you very much for choosing our hotel, and for taking the time to leave your fantastic review on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América! Thank you very much aging for your feedback, and we look forward to welcoming you back in the nearest future. Kind regards, Claudia... More 

Hong Kong, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

If you're looking for a comfortable and modern hotel, Silken is the best option in Madrid! We stayed for 1 night before we depart from Madrid to home, we booked the shuttle and arrived Airport in just 15 minutes! Glad that Silken provide this complimentary service which made our journey to Airport a truly pleasant one with our 20kg luggage... More 

Helpful?
Thank Irene C
2 reviews
4 of 5 stars Reviewed 1 week ago

Pro : good value, have everything. Profession and friendly staff. Spacious and clean room and provide all sort of toiletries. Frequent shuttle to airport which is another added value. There is a convenient store close by which has all sort of groceries and necessities if you want something outside of the hotel. Con : Location is quite a distance to... More 

Review collected in partnership with this hotel

Helpful?
Thank Kai M
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear Kai M, Thank you for taking the time to leave your comments on Tripadvisor. We are glad to know that you enjoyed your stay with us! Thank you for your time and we look forward to welcoming you back! Kind regards, Claudia Sáez de Gordoa PR & Guest Relations Department More 

San Juan, Puerto Rico
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here for four days from June, 24 to June, 27. The location is perfect walking distance to train station. The room was amazing, clean, perfect for our vacation. The personal was very friendly and helpful in our request. We look forward to stay again in this hotel. Amazing experience!!!!

Helpful?
Thank elsecretodelviajero
Valeria K, Dpto. de RR.PP. y Atención al Cliente at Silken Puerta America, responded to this review

Dear elsecretodelviajero, Thank you very much for your trust and for taking the time to share your five stars review about our hotel. We are delighted to hear you very much appreciated your stay with us, and that you enjoyed the overall experience at the Silken Puerta América We look forward to welcoming you back soon! Kind regards, Claudia Sáez... More 

Montpellier, France
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel design is different for each floor, when you check in, you can choose your room decoration based on the floor design. Each floor is having its own very original design (you may love or hate it !), the rooms are large and comfortable, not convinced such an orginal design and material will last long but at least it... More 

Helpful?
Thank ktyetmarc
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear ktyetmarc, Thank you very much for taking the time to write your review and for choosing us during your stay at Madrid. We are delighted to hear that our design and services have been well appreciated by you! Once again, thank you very much for your comments and we look forward to welcoming you back in the nearest future.... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $86 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#58 Luxury Hotel in Madrid
#77 Romantic Hotel in Madrid
#134 Family Hotel in Madrid
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