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Silken Puerta America

#90 of 447 Hotels in Madrid
Certificate of Excellence
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1,971 Reviews from our TripAdvisor Community

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Showing 764: English reviews
London, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

Spent 3 nights in this well located hotel. Really like the fact that you can choose the look of your room from a selection of very unique designs. The rooftop bar is a really nice touch and would highly recommend a visit before you leave.

Helpful?
Thank Kadelac
Swindon
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Last time we stayed in Madrid, we had an apartment in the centre so on the recommendation of a friend we stayed here for 2 nights. First night we had floor 3, really great room but the view wasn't good, we had north facing and it over looks the apartments opposite on lower floors. We moved to floor 7 for... More 

Review collected in partnership with this hotel

Helpful?
Thank JaneRSwindon
Kinloss, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We chose this hotel because it looked so different...and we weren't disappointed. Amazing in every way, every floor different. We had 2 nights in floor 8 then 2 nights in floor 7. Red bathroom was amazing, luxury round bed, TV from ceiling, fabulous. Lovely views from both sides of hotel. Staff very nice and helpful. Shuttle bus for free into... More 

Helpful?
Thank Valerie M
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear Valerie M, Thank you very much for your trust and for taking the time to share your five stars review about our hotel. We are delighted to hear you very much appreciated your stay with us, and that you enjoyed the overall experience at the Silken Puerta América. Once again, thank you very much for your time and we... More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

From the second we checked in until the moment we checked out we loved this hotel. Belen at reception helped us check in, gave us information on the metro and was just so lovely and friendly. Sergi at the bar was lovely, charming and willing to help in any way he can. Hotel was amazing. Rooms were lovely, food was... More 

Helpful?
Thank Dervla N
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear Dervia N, Thank you very much for choosing us during your stay at Madrid and for posting your great impressions about our hotel!! We are thrilled to know that you have enjoyed the Silken Puerta América experience. We appreciate your words about our staff, specially your kind words about Belen and Sergi! We work every day to provide the... More 

London
1 review
4 of 5 stars Reviewed 1 week ago

So easy to get around, right by a metro station. All staff were friendly and helpful. Everything was clean. The room was to my friends taste as opposed to mine (you pick which style you want on arrival). But it was lovely. We got a good deal as well which made it worth while.

Review collected in partnership with this hotel

Helpful?
Thank lidiafrancesrital
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear lidiafrancesrital, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We are delighted to hear you very much appreciated your stay with us, and that you enjoyed the overall experience at the Silken Puerta América. We look forward to welcoming you back soon, it you will be a great... More 

Brasilia, Brazil
1 review
3 of 5 stars Reviewed 1 week ago

Although there is a new proposal in design for hotels, we felt there was a lack of funcionality, for instance, in the closet mesure or in the shower, that spreeds much water outside the box. Besides that, the blackout system isn't that fine in the morning.

Review collected in partnership with this hotel

Helpful?
Thank alessandra941
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear alessandra941, Thank you very much for taking the time to share your feedback on Tripadvisor, guest feedback is essential to us consistently developing the guest experience in the Silken Puerta América. We regret that the design of your room wasn´t functional. We have 12 different floors with different designs, so we hope that on your next stay with us... More 

Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is very clean and the staff are very good . The bars are good but a little expensive The designer features on each floor were amazing but the room we stayed in on the eighth foor wasn't very practical. There was no bathroom wall just curtains and the wardrobe was the same just wall pegs with a curtain.... More 

Helpful?
Thank Lucille R
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear Lucille R, Thank you very much for your trust and for taking the time to share your feedback on Tripadvisor. We are delighted to hear you very much appreciated your stay with us, and that you enjoyed the experience at the Silken Puerta América. Thank you for your time and we look forward to welcoming you back! Kind regards,... More 

Alicante, Spain
2 reviews
4 of 5 stars Reviewed 1 week ago

Very nice exclusive hotel offering something different for guests. The choice of rooms by different designers was excellent. The decor of the hotel was excellent throughout. This was our second visit to the hotel but only had a one night stay on this occasion so did not have a chance to use all the facilities. Would definitely recommend this hotel... More 

Review collected in partnership with this hotel

Helpful?
Thank paulmZ3725PQ
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear paulmZ3725PQ, Thank you very much for your trust and for taking the time to share your great review about our hotel. We are delighted to hear you very much appreciated your stay with us, and that you enjoyed the overall experience at the Silken Puerta América. Once again, thank you very much for your time and we look forward... More 

Los Angeles, California
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is truly unique. Each floor designed by a different artist. Every floor is in and of itself a different experience. I have stayed here a number of times and tried out 5 of the floors. Certain designs are not very comfortable but the experience of the floor makes it worth it. I was in one room which was... More 

Helpful?
Thank RIB818
Valeria K, Dpto. de RR.PP. y Atención al Cliente at Silken Puerta America, responded to this review

Dear RIB818, Thank you so much for your great review about our hotel and for your fidelity! We are glad to hear that your experience with us met your expectations. We work every day to provide the best experience possible to our guests, taking care of them and trying to make them feel like home… We are delighted to hear... More 

shanghai
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

To list the strength and weakness Strength: Spacious Room with very modern contemporary design and very clean Great Breakfast with traditional spanish delights Great facilities Weakness: The staff all seems pissed off, not very friendly Not so centrally located

Helpful?
Thank linjiechou
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear linjiechou, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América, and that you have very well appreciated our design and breakfast. We aim to create a memorable guest experience, and we are sorry to... More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $92 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#63 Luxury Hotel in Madrid
#77 Romantic Hotel in Madrid
#134 Family Hotel in Madrid
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