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Hotel Puerta America Madrid

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Hotel direct offer!OFERTAS PROMOCIONALES EXCLUSIVAS EN NUESTRA WEB 20% DE DESCUENTO
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#222 of 470 hotels in Madrid
Location
3.5
Cleanliness
4.5
Service
4.3
Value
4.0
Looking for a place to stay in Madrid? Then look no further than Hotel Puerta America, a romantic hotel that brings the best of Madrid to your doorstep. Free wifi is offered to guests, and rooms at Hotel Puerta America offer a flat screen TV, air conditioning, and a minibar. During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, a rooftop terrace, and a concierge. For travelers arriving by car, parking is available. For those interested in checking out popular landmarks while visiting Madrid, Puerta America Hotel is located a short distance from Stadio Santiago Bernabeu (1.3 mi) and Retiro Park (1.9 mi). If you’re looking for something to do, Plaza de Toros de Las Ventas (0.7 mi), Barrio de Salamanca (0.8 mi), and Museo Sorolla (1.2 mi) are a nice way to spend some time, and they are all within walking distance of Puerta America Hotel. We’re sure you’ll enjoy your stay at Hotel Puerta America as you experience everything Madrid has to offer.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Shallow end in pool
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Babysitting
Children's television networks
Parking garage
Wifi
Pool / beach towels
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Rooftop bar
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bath / shower
Soundproof rooms
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Laptop safe
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Quirky Hotels
Modern
Languages Spoken
English, French, Russian, Spanish and 3 more
Hotel links
Special Price:OFERTAS PROMOCIONALES EXCLUSIVAS EN NUESTRA WEB 20% DE DESCUENTO
3,285Reviews66Q+A100Room tips
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Jack L wrote a review Yesterday
Taipei, Taiwan242 contributions63 helpful votes
+1
I stayed in this hotel for business. The room was not booked by myself, otherwise I would kill myself. the hotel room is just horrible. I can‘t believe it’s a 5 star hotel. it is barely a hostel! No mirror above the bathroom basin, can you believe that? There was no full-length mirror either! I got only a small shaving mirror. no slippers, no bathrobe, no kettle to boil water. there was even no instant coffee. No tissue paper. The baththub looked just like a group toilet for boys to stand on the side and pee, and curtain was cheap and ulgy…..OMG! The room floor was not even level. the door of the shower room was just a cheap piece of glass that didn‘t even keep the water in. the floor got wet a lot. there was no inside lock or door chain for the room, the maid just opened the door while I was naked! what kind of hotel this is???
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Date of stay: April 2024Trip type: Traveled on business
Room Tip: Just don’t put you budget at risk
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Damien O wrote a review Jun 2022
Athlone, Ireland481 contributions245 helpful votes
Hotel's Favorite
We were here for a my partners neices holy communion, the hotel was spotless and Covid friendly,the attention to detail was fantastic,the appetisers were delious fine selection, the bar was brill fine range of wine, sodas and beer, the food was delicious,will stay here next time in Madrid
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vanessa Acebo, Otros at Hotel Puerta América Madrid
Responded Jun 15, 2022
Dear Damieno370, We are delighted by your nice words, Thank you for your comments highlighting the experience with our events service and staff It is a pleasure to know that you have enjoyed such special day. For our team it will be an honor to welcome you again in our uniqie rooms Kind Regards .
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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James wrote a review Feb 2024
Carlisle, United Kingdom3 contributions1 helpful vote
Hotel staff were very helpful, any issues we had were resolved quickly and efficiently. Close to Cartagena metro line which we used the whole time for our stay and took us right around the whole city. Hotel staff very helpful when showing us how to navigate! Only issues we had - TV didn’t work on arrival No tea/coffee facilities Shower leaked onto the floor of the bathroom Weren’t allowed to choose a table when using the observatory restaurant, so we couldn’t see the views No prior warning of a €50 deposit per night of stay. Overall the stay was very good, very comfy bed and very nice room, would stay here again!
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL PUERTA AMÉRICA , Otros at Hotel Puerta América Madrid
Responded Feb 16, 2024
Dear Explorer, Thank you for sharing your feedback with us! We're delighted to hear that you had a very good stay overall and that our staff were helpful in resolving any issues you encountered promptly. We sincerely apologize for the inconveniences you experienced during your stay. Rest assured, we take your feedback seriously and will address these areas for improvement. We appreciate your words and hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rose K wrote a review Dec 2023
27 contributions1 helpful vote
A wonderful hotel and a totally unique experience where each floor is a different theme... There are amazing views and each floor has something different to offer... The rooftop bar is an added bonus. By far the best 5 star hotel in Madrid for the price in Madrid! The staff were very friendly and helpful. Excellent breakfast with a good choice of food. Rooms modern and beds super comfy. Location good and close to a metro. Would definitely recommend if you are looking for a 5 star hotel that offers luxury, comfort, uniqueness and a totally awesome experience. We will be back in 2024!
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: A great stay if you like architecture and design, and are looking for a unique experience. Pay...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vanessa Acebo, Otros at Hotel Puerta América Madrid
Responded Jan 12, 2024
Dear Rosekindly, Thank you for choosing the Puerta America Hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Madrid. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. Kind Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rene-Alexander H wrote a review Nov 2023
7 contributions2 helpful votes
Officially, this hotel seems to be classified as a five star hotel. I would rate it as four star, no more, no less, when you are given a room not (!!!) facing the six lane road in front of the entrance. I had such room to the back side on the tenth floor which was "okay" in all respects. All has been clean, the bathroom is very spacious with two separate walk-in showers (I had never had this at a hotel before ...), a comfortable bed and sufficient storage. The hangers in the wardrobe had been a bit of a nuisance. They are "slip-in" hangers so that they cannot be stolen, but the plastic was so worn out that they did not even securely hold a jacket. The interiour was all black, which could be understood as stylish. Yet, for me, it was simply depressing to walk into a "black hole" during daytime. Breakfast is served in a no-frills breakfast room in an extra floor and was surprisingly good, even without a "live" egg-station.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: From the airport, take Bolt or Uber or another "private" transfer - it costs half of a regular taxi.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vanessa Acebo, Otros at Hotel Puerta América Madrid
Responded Nov 23, 2023
Dear Renealexanderh2021, We sincerely appreciate you sharing your impressions of your stay at our hotel. We are pleased to hear that you appreciated several aspects of your room, such as the spaciousness of the bathroom, the comfort of the bed and the overall level of cleanliness. In addition, we appreciate your comments about the breakfast, and are pleased that you enjoyed it, we note your suggestion about the live egg station. We appreciate your constructive comments, as they help us to identify areas for improvement. We look forward to the opportunity to welcome you back in the future. Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Daniel T wrote a review Nov 2023
Cleveland, Ohio5 contributions1 helpful vote
Interesting hotel. Design over function. Room we had was oddly sized with odd features that made it difficult to use. No space in the hotel to work outside of the bar. Very small fitness room with no sanitizer. Doesn't really feel like a five-star hotel like they bill it. Location north of the city center but easy access to two metro stations. Some good cafes and restaurants in the area.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Stay here if you really are into different architecture and design.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vanessa Acebo, Otros at Hotel Puerta América Madrid
Responded Nov 16, 2023
Dear DanieltG8124TR, Thank you for taking the time to share your review of your stay with us. We regret that the layout of the room and its features have made it difficult to use. Hotel Puerta América is an idea of freedom come true, a meeting place that fuses different cultures and ways of interpreting architecture and design. 12 different floors. 12 ways of understanding architecture and design. In short, a unique hotel in the world. We are sure to have the room that comes closest to your idea of comfort. Regarding the fitness room, we have taken note of your comment and have immediately replaced the missing sanitiser. Your comments help us to improve, we thank you for that. We hope to have another opportunity to welcome you and to show you our good work. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gingcong s wrote a review Nov 2023
Antwerp, Belgium187 contributions88 helpful votes
The hotel is very beautiful, my room is design by Zaha Hadid. I like her works. Her design buildings such as Zaragoza 2008 Expo. Antwerpen Harbour house and my room space club all very modern and creative. The hotel breakfast is delicious and lots of choice. The staffs are friendly and helpful. The hotel reception give the guests early check in if possible with kindly heart. Also the price is not expensive so as I thought. The room is nice and comfort. The location is near metro station.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: I think all rooms are beautiful design and comfort.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vanessa Acebo, Otros at Hotel Puerta América Madrid
Responded Nov 13, 2023
Dear Gingcongs, We are very pleased to hear that you really enjoy your room on the first floor, it is unique indeed. Nobody stays indifferent to Zaha Hadid's design. Thank you for your great feedback! We will keep on the good work and maintain the high level of service. Do not hesitate that our main goal is to create unique experiences and reach the highest satisfaction of all of our guests, Looking forward to welcome you again to live with you another memorable experience. With our best wishes,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Petr M wrote a review Oct 2023
Prague, Czech Republic5 contributions
It was ok ish. Hotel is a bit dated, but clean… i think the priceperformance is ok. Location is ok, close to metro. Close to the Airport. One thing made me furious - takeaway tea (the most basic one black tea) for 5€. You have to be kidding me guys.
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Date of stay: October 2023Trip type: Traveled as a couple
Room Tip: Dont buy anything in the lobby bar. Ridiculously expensive.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL PUERTA AMÉRICA , Otros at Hotel Puerta América Madrid
Responded Oct 23, 2023
Dear Petr M, We appreciate your honest feedback about your stay at our hotel. We are happy to hear that overall your experience was good, you found the facilities clean and the location convenient, as well as the value for money to be adequate. On the other hand, I would like to comment that the prices at the bar are in line with a five star hotel service. We look forward to seeing you again very soon. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roztrav wrote a review Sep 2023
Rozelle, Australia170 contributions78 helpful votes
Second time at this property and it doesn’t disappoint. Super early check in accommodated into a great room. Beds super comfy and staff great. The hotels is well located to travel to into Madrid and has great access to the airport … a real delight. For those visiting each of the floors has a different design which is cool.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL PUERTA AMÉRICA , Otros at Hotel Puerta América Madrid
Responded Sep 18, 2023
Dear Roztrav, Thank you very much for your review of your recent stay with us. It is great to hear you enjoyed such a lovely stay with us and found our hotel the perfect place to visit our beautiful city. We look forward to seeing you again, hopefully in the not too distant future. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachael G wrote a review Sep 2023
Manchester, United Kingdom8 contributions
Friendly reception staff, but disappointing for a 5* we weren’t provided any water in the room. We were on the 1st floor, and despite being advised that we’d have a choice of room were allocated a set room on arrival. The room was quirky but completely impractical as the only plug socket that fitted an adaptor was in the bathroom. The drains smelt, the shower wasn’t adjustable and the bathroom floor got soaked. The top floor restaurant was pleasant, but they forgot to deliver my partner’s meal but did not offer an apology when challenged. The downstairs restaurant was nice but limited menu. The other 2 bars were either closed for the whole time or booked out for private functions. Breakfast was fresh and very tasty. Pool was disappointing but we expected this from previous reviews. Location was out of the centre but close to the metro or an Uber was around €10 Overall, enjoyed Madrid, hotel was fine missing some of the basics for the 5* rating
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL PUERTA AMÉRICA , Otros at Hotel Puerta América Madrid
Responded Sep 11, 2023
Dear RachelG766, Thank you for choosing the Puerta America Hotel and share your comments through this medium. I sincerely regret that your stay in our hotel has not lived up to your expectations, the Puerta América has 12 floors with very different designs and concepts, within this wide range, we are sure that we have a suitable room to satisfy each client´s needs. We believe that the floor choice was not the most suitable for your needs. Your comments are very important to us to improve and provide a better service every day. We have carefully read all your comments and suggestions. We hope to have in a near future the opportunity to change your hotel´s assessment and be able to offer you a perfect stay with us. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$119 - $230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
silken puerta america madrid
FORMERLY KNOWN AS
Silken Puerta America
LOCATION
SpainCommunity of MadridMadridProsperidad / Chamartín
NUMBER OF ROOMS
315
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL PUERTA AMERICA MADRID $151 ($̶2̶1̶1̶) - Updated 2024 Prices & Reviews - Spain

Frequently Asked Questions about Hotel Puerta América Madrid
Which popular attractions are close to Hotel Puerta América Madrid?
Nearby attractions include Academia de Magia - The Room Escape by Experiencity (0.2 miles), Influx Escape Games (0.2 miles), and Phobia Escape Room (0.2 miles).
What are some of the property amenities at Hotel Puerta América Madrid?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Puerta América Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Puerta América Madrid?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Puerta América Madrid?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hotel Puerta América Madrid?
Conveniently located restaurants include Restaurante Rias Bajas, The Market Madrid, and Marisquería Salamar.
Are there opportunities to exercise at Hotel Puerta América Madrid?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hotel Puerta América Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Puerta América Madrid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Puerta América Madrid?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Arabic.
Are there any historical sites close to Hotel Puerta América Madrid?
Many travelers enjoy visiting Royal Palace of Madrid (2.8 miles), Plaza Mayor (2.6 miles), and Museo Cerralbo (2.6 miles).