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Avenida de America 41, 28002 Madrid Spain
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$108
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Free cancellation until 08/21/22
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$108
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Free cancellation until 08/21/22
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$92
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About

#194 of 493 hotels in Madrid
Location
3.5
Cleanliness
4.5
Service
4.3
Value
4.0
Looking for a place to stay in Madrid? Then look no further than Hotel Puerta America, a romantic hotel that brings the best of Madrid to your doorstep. Free wifi is offered to guests, and rooms at Hotel Puerta America offer a flat screen TV, air conditioning, and a minibar. During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, a rooftop terrace, and a concierge. For travelers arriving by car, parking is available. For those interested in checking out popular landmarks while visiting Madrid, Puerta America Hotel is located a short distance from Stadio Santiago Bernabeu (1.3 mi) and Retiro Park (1.9 mi). If you’re looking for something to do, Plaza de Toros de Las Ventas (0.7 mi), Barrio de Salamanca (0.8 mi), and Museo Sorolla (1.2 mi) are a nice way to spend some time, and they are all within walking distance of Puerta America Hotel. We’re sure you’ll enjoy your stay at Hotel Puerta America as you experience everything Madrid has to offer.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Shallow end in pool
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Babysitting
Children's television networks
Parking garage
Wifi
Pool / beach towels
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Rooftop bar
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bath / shower
Soundproof rooms
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Laptop safe
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Modern
Languages Spoken
English, French, Russian, Spanish and 3 more

Location

Full view
99Great for walkers
Grade: 99 out of 100
92Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
3212Reviews66Q+A100Room tips
Traveler rating
  • 1,479
  • 1,095
  • 365
  • 157
  • 116
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Popular mentions
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Most Recent
Richard P wrote a review Aug 5
Damascus, Pennsylvania53 contributions13 helpful votes
Hotel is a really interesting place. Each floor is a different theme type of room. Rooms are comfortable size, very clean (Staff was great at cleaning rooms and common area) and overall the hotel staff works to make your stay a very good stay. Due to Covid-19 restrictions the top floor lounges are closed, pool was closed until mid July at least. One restaurant on first floor is open others are closed.also when there Korean Press was having something going on so the Manager closed off many areas just for them not allowing other guest to use many common areas! I think he needs to be spoken to about customer service for all customers! I rate him 1/5. The hotel overall was a great stay BUT many areas closed not allowing full use of what you paid for! 3/5 for the stay!
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Date of stay: August 2022Trip type: Traveled on business
Room Tip: AVOID MANAGER, he only cares about large groups not couples or families staying. Personally I...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ghalia B wrote a review Jul 2022
Rabat-Salé-Kenitra, Morocco7 contributions2 helpful votes
Absolutely loved it ! Great hotel, accomodation in the center of the city, near the monuments and shops... Well equipped room, a wide range of services ! Not to mention a very welcoming staff Everything about our stay was perfect, looking forward to going back there !
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Date of stay: October 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Damien O wrote a review Jun 2022
Athlone, Ireland441 contributions220 helpful votes
We were here for a my partners neices holy communion, the hotel was spotless and Covid friendly,the attention to detail was fantastic,the appetisers were delious fine selection, the bar was brill fine range of wine, sodas and beer, the food was delicious,will stay here next time in Madrid
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vanessa Acebo, Otros at Hotel Puerta América Madrid
Responded Jun 15, 2022
Dear Damieno370, We are delighted by your nice words, Thank you for your comments highlighting the experience with our events service and staff It is a pleasure to know that you have enjoyed such special day. For our team it will be an honor to welcome you again in our uniqie rooms Kind Regards .
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CRNorway wrote a review Mar 2022
Oslo, Norway300 contributions124 helpful votes
The hotel requires extensive walking or Uber/Taxi to get around. This being said, the price point is fair and you can score a great night sleep in one of the many toughtfully designed rooms. We liked our stay and if the location was more central we would go back. This said, if you are willing to sacrify on walking distance this is a great value option. Service is good and rooms are spectacular.
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Date of stay: October 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vanessa Acebo, Otros at Hotel Puerta América Madrid
Responded Mar 30, 2022
Dear CRNorway, We realize that you have a choice in hotel properties, and we appreciate very much that you have chosen us for your days in Madrid. It is a pleasure to know that you have enjoyed your stay with us. Thanks for your words. As an option of transportations, please note we are 5 minutes walking distance from Cartagena Metro station, and 8 minutes walking distance from Avenida America metro station which leaves you in the city center in 20 minutes. It will be a pleasure for us to welcome you back soon. Kind Regards
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Samer S wrote a review Nov 2021
Beirut, Lebanon152 contributions81 helpful votes
check in wasn’t so pleasant nightmare actually, until anabel showed up she made my life much easier. the guy before her ‘NO’ is the only word in his dictionary and he is not a 5 stars material, pribably should be in a motel. zaha hadid rooms are stunning but not livable no drawers small hanging place bad if u dont travel light. couldnt even store my socks or place my bottle of water next to my bed. good for a night or two max! the rooms in the 4th floor are more accommodating but avoid them if ur claustrophobic and clumsy breakfast buffet wouldnt call it a 5 stars buffet and the fried eggs are horrible rooftop bar is closed, gym is closed so basically its more of a bnb kinda stay, maybe during covid or sthg i strongly recommend this hotel for the art and not for the services provided or the comfort of the rooms!
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Date of stay: November 2021Trip type: Traveled with family
Room Tip: make sure u check the rooms before u check in!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Vanessa Acebo, Otros at Hotel Puerta América Madrid
Responded Nov 22, 2021
Dear Samers875, Thank you very much for choosing us and for sharing your psitive feedback. The observations of our guests are very important to us as they give us the opportunity to review areas and services of the hotel that need attention. We are aware that some of our risky designed spaces do not satisfy everybody's expectation. But we are glad to know you feel more comfortable in Zaha Hadisd's room. Where the most outstanding feature is the spaciusness and clean lines conferred by the white colour of the floor and walls. Inside the room, everything seems to issue from the wall and gives the impression that, at the guest's orders, it could be stowed back into the wall, futuristic lines characteristic of Hadis's arquitecture. Please during your stay with us, contact our staff in order to help you with any matters you may have. We will be delighted to help you. Our main goal is to always exceed positively the expectations of our customers by proving a good service and I really hope you give us the chance to show you that we are able to provide you a great experience. Kind regards
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Bavo D wrote a review Oct 2021
Zingem, Belgium56 contributions27 helpful votes
Stayed 3 weeksin this hotel this year. Was here also a couple of times a few years ago. What is good about the hotel: design, looks pretty, very friendly and helpful staff, good quality beds and linnen, proper laundry service, adequate cleaning staff. What can be better: the gym, swimming pool, bar and restaurant were closed during my stay (I like to go for sports after work), the breakfast is overpriced (€25), not all floors were open (important because each floor is designed by another architect and looks totally different, some clients like a specific floor). On floor 4, the power supply was very far from the bed so it was not possible to charge my laptop when I was using it in bed. Over ok but some things can be improved.
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Date of stay: October 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vanessa Acebo, Otros at Hotel Puerta América Madrid
Responded Nov 17, 2021
Dear Bavo D, Thank you for spending your time to give us a straight and detailed feedback. The satisfaction of our guests has highest priority. You have described many positive aspects of our hotel such as the high quality of our rooms. Also it is nice to read that our staff did their best to make your stay amazing and they helped you. We sincerely apologize that the service at some areas was not operative as usual, I appreciate your detailed comments and critic, which are essential in helping us to further improvement and quality. We hope to welcoming you again and enjoy again our hospitality. Kind regards
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youfearchange wrote a review May 2020
Bristol, United Kingdom150 contributions123 helpful votes
We’re huge European city break consumers, with the Cote d’Azur and all the Nordic capitals being at the top of our regular visits but we don’t really do Spain. We thought we should break the 20+ year absence from Spain with a trip to Madrid due to seeing the hotel on a Channel 4 travel show. Each floor is themed to a different designer or architect. We came more for the hotel than the city and the hotel did not disappoint. We took a Zaha Hadid suite and it was by some margin the most interesting hotel room we’re aver stayed in - an igloo sculpted in Corian, with the theme carried through to the bathroom featuring the largest bath I’ve ever seen. We stayed in early March 2020, missing the coronavirus lockdown by a matter of days and given the time we spent in crowded tapas bars it seems we had a lucky escape. The highlight apart from the hotel was a visit to the Museo Reina Sofía, mainly to see Picasso’s Guernica, but this proved to be one of the largest and most fascinating galleries we’ve ever visited.
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Date of stay: March 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Vanessa Acebo, Otros at Hotel Puerta América Madrid
Responded Jul 15, 2020
Dear Youfearchange, We are delighted by your nice words, thank you so much for sharing!! The Hotel Puerta América is a project that has brought together nineteen of the top architecture and design studios in the world, and what makes our hotel a unique place, where our guest can enjoy not only the avant-garde design but the creativity of the architects. In Zaha Hadis's rooms, the most outstanding feature is the spaciousness and clean lines conferred by the white colour of the floor and walls. It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again. Regards
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battersbymd wrote a review Feb 2020
Madrid, Spain147 contributions110 helpful votes
We were so fortunate as had the amazing chance to experience the Presidential Suite at the hotel. The suite was amazing, with great views over the city. We also had access to the executive lounge which had a good selection of drinks and snacks. The breakfast was lovely. Everything you could want. Cereals, bacon and eggs, croissants etc. You name it, they had it. The only tiny disappointment was when we had a free welcome drink and went to get it and the lady behind the bar made no attempt to help us with the language. Very bizarre as we made an effort to talk Spanish. When another waiter brought the drinks he had unbelievable English. Perhaps the lady was having a bad day. That one disappointing experience was only small and everyone else we talked to was so helpful and accommodating. Would definitely return to the hotel in the future as easy to get to the centre of Madrid from the close metro (Cartegena). We got the 200 bus from the airport which stopped close to the hotel. 1.50 Euros each. Bargain.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Vanessa Acebo, Otros at Hotel Puerta América Madrid
Responded Jul 16, 2020
Dear Battersbymd, Thank you very much for your construcive feedback. Thank you for your comments highlighting the experience you had during your recent stay specially with our restaurants and services. I sincerely apologize that the service at some areas was not as attentive as usual, I appreciate your detailed comments and critic, which are essential in helping us to further improvement and quality. We hope to be given the opportunity of seeing you again, will be an honor to welcome you. Kind regards
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Fran J wrote a review Feb 2020
Horsham16 contributions3 helpful votes
An interesting eclectic hotel. My room was very basic given the prices, but I assume this was for artistic value and was certainly functional. Good location for catching the metro and travelling around Madrid (including the conference centre).
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vanessa Acebo, Otros at Hotel Puerta América Madrid
Responded Jul 16, 2020
Dear Fran J, Thank you for letting us know your experience after your last stay at Puerta America Hotel! We sincerely hope that we have the chance to welcome you again very soon and give us the chance to provide you an even better experience offering you a diferent design that sourprise you more. Regards
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Eledublin wrote a review Jan 2020
Prince Edward County, Canada209 contributions89 helpful votes
My family and I stayed at the Puerta America Hotel for two nights. This was the only negative, that we couldn't stay longer! More than a hotel, this place is an attraction in itself. The room we stayed at had the most amazing view, an incredibly stylish design and all the amenities you need. The bed was large and extremely comfortable and, needless to say, it was spotlessly clean. The staff were very friendly and helpful and it is in a great location, not far from the airport but also close to town. All floors are designed by different people and it is nice to simply walk around the hotel. What a treat this was!
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Vanessa_HPAM, Executive assistant at Hotel Puerta América Madrid
Responded Feb 4, 2020
Dear Eledublin, The Hotel Puerta América is a project that has brought together nineteen of the top architecture and design studios in the world, and what makes our hotel a unique place, where our guest can enjoy not only the avant-garde design but the creativity of the architects. It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again. Kind Regards
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PRICE RANGE
$95 - $157 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
silken puerta america madrid
FORMERLY KNOWN AS
Silken Puerta America
LOCATION
SpainCommunity of MadridMadridProsperidad / Chamartín
NUMBER OF ROOMS
315
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Frequently Asked Questions about Hotel Puerta América Madrid
Which popular attractions are close to Hotel Puerta América Madrid?
Nearby attractions include The Room Escape Madrid (0.2 miles), Influx Escape Games (0.2 miles), and Phobia Escape Room (0.2 miles).
What are some of the property amenities at Hotel Puerta América Madrid?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Puerta América Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Puerta América Madrid?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Puerta América Madrid?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hotel Puerta América Madrid?
Conveniently located restaurants include The Market Madrid, Restaurante Rias Bajas, and Vila Brasil.
Are there opportunities to exercise at Hotel Puerta América Madrid?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hotel Puerta América Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Puerta América Madrid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Puerta América Madrid?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Arabic.
Are there any historical sites close to Hotel Puerta América Madrid?
Many travelers enjoy visiting Royal Palace of Madrid (2.8 miles), Plaza Mayor (2.6 miles), and Museo Cerralbo (2.6 miles).