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Hotel Puerta America

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Avenida de America 41, 28002 Madrid Spain
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Temporarily closed
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About

#193 of 473 hotels in Madrid
Location
Cleanliness
Service
Value

Looking for a place to stay in Madrid? Then look no further than Hotel Puerta America, a romantic hotel that brings the best of Madrid to your doorstep.

Free wifi is offered to guests, and rooms at Hotel Puerta America offer a flat screen TV, air conditioning, and a minibar.

During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, a rooftop terrace, and a concierge. Guests of Silken Puerta America are also welcome to enjoy a fitness center and a rooftop bar, located on site. For travelers arriving by car, parking is available.

For those interested in checking out popular landmarks while visiting Madrid, Silken Puerta America Hotel is located a short distance from Stadio Santiago Bernabeu (1.3 mi) and Retiro Park (1.9 mi).

During your visit, be sure to check out one of Madrid's popular dumplings restaurants such as Nakeima Dumpling Bar, La Musa, and Taberna la Concha, all a short distance from Silken Puerta America Hotel.

If you’re looking for something to do, Plaza de Toros de Las Ventas (0.7 mi), Barrio de Salamanca (0.8 mi), and Museo Sorolla (1.2 mi) are a nice way to spend some time, and they are all within walking distance of Silken Puerta America Hotel.

We’re sure you’ll enjoy your stay at Hotel Puerta America as you experience everything Madrid has to offer.

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Room & Suite (862)862
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Shallow end in pool
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Children's television networks
Highchairs available
Parking garage
Wifi
Pool / beach towels
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Rooftop bar
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bath / shower
Soundproof rooms
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Laptop safe
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
City View
Languages Spoken
English, French, Russian, Spanish and 3 more

Location

Full view
99Great for walkers
Grade: 99 out of 100
81Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
3,197Reviews65Q+A100Room tips
Traveler rating
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Popular mentions
Las Vegas, Nevada66 contributions42 helpful votes
Luxury hotel for a really cheap price. Very comfortable room and unexpected kind and friendly people. The breakfast was heavenly good, with a lot of Spanish dishes. The most impressive and beautiful thing was the design of each floor. Because each of 13 floor was different.
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Date of stay: August 2020Trip type: Traveled on business
1 Helpful vote
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Response from Vanessa Acebo, Otros at Hotel Puerta America
Responded Oct 20, 2020
Dear Sara, We are hapy by your nice words, thank you so much for sharing!! We are glad to know your stay was excellent, due to the design & staff who made you feel very welcomed, this is what Puerta America Hotel is all about. We would love to see you back soon to keep enjoying! Regards
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youfearchange wrote a review May 2020
Bristol, United Kingdom121 contributions85 helpful votes
We’re huge European city break consumers, with the Cote d’Azur and all the Nordic capitals being at the top of our regular visits but we don’t really do Spain. We thought we should break the 20+ year absence from Spain with a trip to Madrid due to seeing the hotel on a Channel 4 travel show. Each floor is themed to a different designer or architect. We came more for the hotel than the city and the hotel did not disappoint. We took a Zaha Hadid suite and it was by some margin the most interesting hotel room we’re aver stayed in - an igloo sculpted in Corian, with the theme carried through to the bathroom featuring the largest bath I’ve ever seen. We stayed in early March 2020, missing the coronavirus lockdown by a matter of days and given the time we spent in crowded tapas bars it seems we had a lucky escape. The highlight apart from the hotel was a visit to the Museo Reina Sofía, mainly to see Picasso’s Guernica, but this proved to be one of the largest and most fascinating galleries we’ve ever visited.
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Date of stay: March 2020
Value
Rooms
Service
1 Helpful vote
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Response from Vanessa Acebo, Otros at Hotel Puerta America
Responded Jul 15, 2020
Dear Youfearchange, We are delighted by your nice words, thank you so much for sharing!! The Hotel Puerta América is a project that has brought together nineteen of the top architecture and design studios in the world, and what makes our hotel a unique place, where our guest can enjoy not only the avant-garde design but the creativity of the architects. In Zaha Hadis's rooms, the most outstanding feature is the spaciousness and clean lines conferred by the white colour of the floor and walls. It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again. Regards
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battersbymd wrote a review Feb 2020
Madrid, Spain122 contributions82 helpful votes
We were so fortunate as had the amazing chance to experience the Presidential Suite at the hotel. The suite was amazing, with great views over the city. We also had access to the executive lounge which had a good selection of drinks and snacks. The breakfast was lovely. Everything you could want. Cereals, bacon and eggs, croissants etc. You name it, they had it. The only tiny disappointment was when we had a free welcome drink and went to get it and the lady behind the bar made no attempt to help us with the language. Very bizarre as we made an effort to talk Spanish. When another waiter brought the drinks he had unbelievable English. Perhaps the lady was having a bad day. That one disappointing experience was only small and everyone else we talked to was so helpful and accommodating. Would definitely return to the hotel in the future as easy to get to the centre of Madrid from the close metro (Cartegena). We got the 200 bus from the airport which stopped close to the hotel. 1.50 Euros each. Bargain.
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Date of stay: February 2020
1 Helpful vote
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Response from Vanessa Acebo, Otros at Hotel Puerta America
Responded Jul 16, 2020
Dear Battersbymd, Thank you very much for your construcive feedback. Thank you for your comments highlighting the experience you had during your recent stay specially with our restaurants and services. I sincerely apologize that the service at some areas was not as attentive as usual, I appreciate your detailed comments and critic, which are essential in helping us to further improvement and quality. We hope to be given the opportunity of seeing you again, will be an honor to welcome you. Kind regards
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Fran J wrote a review Feb 2020
Horsham14 contributions3 helpful votes
An interesting eclectic hotel. My room was very basic given the prices, but I assume this was for artistic value and was certainly functional. Good location for catching the metro and travelling around Madrid (including the conference centre).
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Date of stay: September 2019
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Response from Vanessa Acebo, Otros at Hotel Puerta America
Responded Jul 16, 2020
Dear Fran J, Thank you for letting us know your experience after your last stay at Puerta America Hotel! We sincerely hope that we have the chance to welcome you again very soon and give us the chance to provide you an even better experience offering you a diferent design that sourprise you more. Regards
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Eledublin wrote a review Jan 2020
Prince Edward County, Canada206 contributions79 helpful votes
My family and I stayed at the Puerta America Hotel for two nights. This was the only negative, that we couldn't stay longer! More than a hotel, this place is an attraction in itself. The room we stayed at had the most amazing view, an incredibly stylish design and all the amenities you need. The bed was large and extremely comfortable and, needless to say, it was spotlessly clean. The staff were very friendly and helpful and it is in a great location, not far from the airport but also close to town. All floors are designed by different people and it is nice to simply walk around the hotel. What a treat this was!
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Date of stay: January 2020Trip type: Traveled with family
1 Helpful vote
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Response from Vanessa_HPAM, Executive assistant at Hotel Puerta America
Responded Feb 4, 2020
Dear Eledublin, The Hotel Puerta América is a project that has brought together nineteen of the top architecture and design studios in the world, and what makes our hotel a unique place, where our guest can enjoy not only the avant-garde design but the creativity of the architects. It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again. Kind Regards
Read more
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PRICE RANGE
$111 - $243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
silken puerta america madrid
FORMERLY KNOWN AS
Silken Puerta America
LOCATION
SpainCommunity of MadridMadridProsperidad / Chamartín
NUMBER OF ROOMS
315
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Frequently Asked Questions about Hotel Puerta America
Which popular attractions are close to Hotel Puerta America?
Nearby attractions include Phobia Escape Room (0.2 miles), El Rincon de La Rodriguez (0.04 miles), and Palacio de Velazquez (0.3 miles).
What are some of the property amenities at Hotel Puerta America?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Puerta America?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Puerta America?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Puerta America?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hotel Puerta America?
Conveniently located restaurants include Restaurante Rias Bajas, Vila Brasil, and Bar Chacin.
Are there opportunities to exercise at Hotel Puerta America?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hotel Puerta America?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Puerta America offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Puerta America?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Arabic.
Are there any historical sites close to Hotel Puerta America?
Many travelers enjoy visiting Royal Palace of Madrid (2.8 miles), Plaza Mayor (2.6 miles), and Museo Cerralbo (2.6 miles).