We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Puerta America

Traveler (2331)
360
Panoramas (46)
Room & Suite (956)

About

#191 of 458 hotels in Madrid
Location
Cleanliness
Service
Value
Looking for a place to stay in Madrid? Then look no further than Hotel Puerta America, a romantic hotel that brings the best of Madrid to your doorstep. Free wifi is offered to guests, and rooms at Hotel Puerta America offer a flat screen TV, air conditioning, and a minibar. During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, a rooftop terrace, and a concierge. Guests of Silken Puerta America are also welcome to enjoy a fitness center and a rooftop bar, located on site. For travelers arriving by car, parking is available. For those interested in checking out popular landmarks while visiting Madrid, Silken Puerta America Hotel is located a short distance from Stadio Santiago Bernabeu (1.3 mi) and Retiro Park (1.9 mi). During your visit, be sure to check out one of Madrid's popular dumplings restaurants such as Nakeima Dumpling Bar, La Musa, and Taberna la Concha, all a short distance from Silken Puerta America Hotel. If you’re looking for something to do, Plaza de Toros de Las Ventas (0.7 mi), Barrio de Salamanca (0.8 mi), and Museo Sorolla (1.2 mi) are a nice way to spend some time, and they are all within walking distance of Silken Puerta America Hotel. We’re sure you’ll enjoy your stay at Hotel Puerta America as you experience everything Madrid has to offer.
Read more
Property amenities
Fitness Center with Gym / Workout Room
Room service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Shuttle Bus Service
Wheelchair access
Show more
Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Modern

Location

Full view
99Great for walkers
Grade: 99 out of 100
69Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
3,098Reviews
61Q+A
100Room tips
Traveler rating
  • 1,435
  • 1,060
  • 352
  • 143
  • 108
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
Staff were friendly, courteous, efficient, well dressed and consistent. Check in took less than a minute and so did check out. The room was lovely, quirky, view was incredible, and the little details in the room and an extra touch that made me smile and want to go back. Top of
Read more
+1
The design of the place is futuristic and out of the normal standards. The location of the hotel is near a metro station, but is far away from the center of Madrid. The breakfast is was the best think about this hotel. The bed it was pretty comfortable, and the maid did the job
Read more
+1
I stayed on a business trip on the Norman Foster floor. I loved the room, it felt light and airy, with it's open plan bathroom and central shower until. Towels were very white and fluffy and bed comfortable. The lights were complicated, but there was an instruction guide on the
Read more
This business design hotel is conveniently located for our office on the motorway leading into Madrid. It’s fairly functional but not 5* due to service levels, (waited 10 mins to check in, no apology) buffet breakfast, slow bar service and over all standard of repair. WiFi is
Read more
Response from Vanessa_HPAM, Executive Assistant at Hotel Puerta America
Responded 1 week ago
Dear NMMJ, First of all I would like to thank you very much for your recent stay with us and also for the dedication and time used to share your experience in our hotel. We are so sorry that your experience has not been the usual one that we use to offer to our guest. Please, accept our most sincere apologies if we did not reach your expectations. Our goal is that you feel comfortable with us. We will took well note of your comments regarding slow service and to ameliorate the stay of our customers. We would really appreciate if you give us another opportunity to create for you a real 5 star experience in your next visit. It will be a pleasure for us to welcome you back soon. Sincerely
Read more
The hotel is midway between Barajas airport and downtown. If you want to have a 5 km walk, it takes approx 1hr walk to get Puerta del Sol or Plaza Major.easy connection to the airport. The hotel is several floors high, each floor designed by a different architect. I tried the
Read more
Response from Vanessa_HPAM, Executive Assistant at Hotel Puerta America
Responded 1 week ago
Dear Paolo P, We are very unique indeed. Thank you very much for your recent stay with us and also for the dedication and time used to share your experience in our hotel. We look forward to seeing you again, hopefully in the not too distant future. Regards
Read more
Previous
PRICE RANGE
$102 - $989 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
silken puerta america madrid
FORMERLY KNOWN AS
Silken Puerta America
LOCATION
SpainCommunity of MadridMadridProsperidadChamartín
NUMBER OF ROOMS
315
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing