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TOTEM Madrid

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TOTEM Madrid
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27 Reviews from our TripAdvisor Community

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Showing 14: English reviews
Hong Kong, China
Level Contributor
149 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed 2 nights on our first visit to Madrid. Came by metro from airport. Close to Seranno station. Staff are warm and helpful. Room reasonable size by European standards. Clean room and comfortable bed. Not much closet space if are planning to stay longer. Lots of little cafes and restaurants nearby. Had breakfast at a different nearby cafe every morning... More 

Helpful?
Thank Wongluk
Santa Cruz de Tenerife, Spain
Level Contributor
184 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

The TOTEM MADRID is tiny in comparison with other chains but huge since it is a blessing os sensations and quality from the very beginning. Fab staff, cool and modern rooms and great location in the so called - gold mile - by the way the receptionist with moustache , blue deep eyes and blonde hair was super professional

Helpful?
Thank Luis Vidal M
TotemHotel, Director General at TOTEM Madrid, responded to this review

Dear Luis Vidal M, First of all thank you for writing a review of our hotel. We are very glad to know we have exceeded your expectacions, as opposite to large chain hotels, we focus on custom service and on delivering a true experience to Madrid; we are very pleased to know we have achieved that with you. I will... More 

Brisbane, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We spent 3 nights at Totem and could not have been more pleased with our choice ! Throughout our stay the friendliness and efficiency of the staff was an outstanding feature of the hotel , whether at reception , the bar , restaurant or housekeeping . The hotel has been recently refurbished and has a warm , friendly and modern... More 

Helpful?
Thank wendy s
TotemHotel, Director General at TOTEM Madrid, responded to this review

Dear wendy s, On behalf of all the team at TÓTEM we would like to thank you for having chose us as your hotel in Madrid and for having shared your experience here in Tripadvisor. I will pass along your congratulations. Looking forward to having you again with us. Manuel Andreu, Hotel Manager. More 

Zug, Switzerland
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Totem has just opened and the staff wants to make an impression - their friendliness is humbling and heart warming. The place is tastefully decorated, has everything you will need (but nothing more) and has good energy. It makes you feel good and to want to go back. Fantastic location to top it all.

Helpful?
Thank max_demian_gg
TotemHotel, Director General at TOTEM Madrid, responded to this review

Dear max_demian_gg, It is a pleasure to read your thoughts about our hotel TÓTEM, thank you for sharing them. I will personally congratulate my staff on your behalf on their service. We are all looking forward to having you with us again. Kindest regards, Manuel Andreu, Hotel Manager. More 

Hong Kong, China
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It's a small hotel in the quiet location of Madrid surround by lot of small shops instead of big fashion chainstores. Also a very easy 10mins to the nice restaurants. Very helpful and friendly staffs. Just the room is a bit small even they said we got upgraded.

Helpful?
Thank charlescyhui
TotemHotel, Director General at TOTEM Madrid, responded to this review

Dear charlescyhui, Thank you for sharing your opinion of TÓTEM with Tripadvisor. We are really glad to know you enjoyed the hotel and the service. Looking forward to having you back with us in Madrid. Kind regards. Manuel Andreu, Hotel Manager. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed there for 4 nights , it was lovely very nice modern hip design comfy rooms nice staff , the location was perfect for me very central around Serrano and all the nice shopping boutiques and nice restaurants all within few minutes of walking distance ,i forgot personal papers money and couple of rings and i couldnt go back... More 

Helpful?
Thank malaaak
TotemHotel, Director General at TOTEM Madrid, responded to this review

Dear malaaak, We are very pleased to know that you felt at home with us. See you very soon in TÓTEM. Manuel Andreu, Hotel Manager. More 

Toronto, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Beautiful new boutique hotel on a quiet, tree lined street in the chic Salamanca neighbourhood, with lots of great restaurants and shops nearby. It's also close to Metro stops, Retiro park and museums. Service was wonderful.

Helpful?
Thank smacmartin
TotemHotel, Director General at TOTEM Madrid, responded to this review

Dear smacmartin, Thank you for your kind words about TÓTEM Madrid and our neighbourhood, I am very pleased to know you enjoyed the service, we will congratulate all the staff on your behalf. Kindest regards. Manuel Andreu, Hotel Manager. More 

Washington DC, District of Columbia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 19, 2016 via mobile

The new Totem hotel in Madrid which opened a few months ago is a jewel in one of the most beautiful neighborhoods in Spain's capital, the Barrio de Salamanca. Formerly "Hesperia Hermosilla", Totem features fully renovated facilities including guest rooms, the reception area and the lounge and bar. We have stayed in this hotel in its previous facilities for many... More 

Helpful?
Thank Adrianavox
TotemHotel, Director General at TOTEM Madrid, responded to this review

Dear Adrianavox, We would like to thank you for taking the time to share your very good experience with us. Looking forward to hosting you soon, Manuel Andreu Hotel Manager More 

Budapest, Hungary
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 14, 2016 via mobile

Nice and helpful staff, super breakfast, good location. State of the art design. Strongly recommended for a long weekend or more. Staff speaks English, which is not typical in Madrid. City center and railway station is in walking disctance.

Helpful?
Thank Szabolcs P
TotemHotel, Director General at TOTEM Madrid, responded to this review

Dear Szabolcs P, We are very happy that you like so much Totem. Our team will be always happy to have you back with us and to take great care of you during your stay in Madrid. Looking forward to welcoming you very soon, Manuel Andreu Hotel Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 3, 2016 via mobile

One of the best hotels I've stayed, clean, comfortable, excellent staff and great breakfast a la carte. I did forget my credit card and the staff couldn't have been more helpful in send it to me. From now on, this will be our regular hotel when in Madrid

Helpful?
2 Thank Silviapateel
TotemHotel, Director General at TOTEM Madrid, responded to this review

Dear Silviapateel, We would like to thank you for sharing your experience at TÓTEM with Tripadvisor. As we opened very recently, it is a pleasure to know we are already making guests feel like they have a second home in Madrid, it is an honour for us being your hotel of reference in Madrid. We are looking forward to welcoming... More 

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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A new luxury Lifestyle-Boutique hotel in Madrid Center just arrived. Elegant and contemporary, TOTEM MADRID is located on a beautifully restored heritage building placed on the corner between Hermosilla and Lagasca Streets, connecting you to the best of Barrio de Salamanca, the most upscale district and the luxury fashion hub of Madrid. A charming twenty minute walk or quick subway ride to the city center and Triangle of Art Museums. 4 stars Hotel, urbane and distinctive with luxurious and smooth finishes, all in TOTEM MADRID exudes sophistication combined with a modern and Cosmopolitan style creating a fresh environment, the perfect place for a business or a leisure stay in the capital city. ... more   less 

Additional Information about TOTEM Madrid

Address: Calle Hermosilla 23, 28001 Madrid, Spain (Formerly Hotel Hermosilla)
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $137 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — TOTEM Madrid 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Hesperia Hermosilla Madrid
Hesperia Hermosilla Hotel Madrid
Hotel Style:
#66 Business Hotel in Madrid
#139 Luxury Hotel in Madrid
#154 Romantic Hotel in Madrid
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