Best hotel in Madrid!!! Amazing staff!! Beautiful and clean rooms. Room service was perfect - we had everything we needed here. Perfect location, walking distance to so much. This will be my go to spot anytime I'm in Madrid.
This is a great hotel. Beautiful decor, very kind, welcoming, and efficient front desk folks, nicely decorated, quiet, and comfortable room. We arrived late at night after a long day of travel, and were really happy to be treated so well by the front desk people. It was close to midnight and we were starving, so they took our bags to our room and ushered us into the bar/lounge where an attentive young man brought us a great salad (very fresh, perfectly dressed and seasoned) and a grilled cheese/turkey sandwich, which was really good. You can tell a lot about a place by the salad, and after one bite we knew we were going to be fine. The neighborhood is one of the best in Madrid — wide beautiful tree lined boulevards mixed with cozy smaller streets, tons of shops and stores, good restaurants are plentiful, and the buildings are all well maintained and charming. 20-30 min walk to just about everything you’d want to do in Madrid.…
Hotel is situated in the upscale Salamanca neighbourhood. From first sight, hotel’s Decor is elegant and chic, staff at reception is welcoming and friendly. Initially, we got a room on lower level floor, since I am sensitive to street noises, although hotel was fully booked, the staff was able to move us to a higher level floor. Room is cosy, bed sheets are marvellous, turndown service every night put fresh water next to bed. Breakfast is excellent, bar is superb with amazing Cocktails we tried every night. We had to leave early in the morning to the airport, staff prepared our coffee and “picnic basket” to go. We can’t wait to visit the Totem again!!!
Great Hotel with the worst reservation system possible. The reservation system if you email them is slow, unreliable, with different people giving you different information. Once you are able to book the experience is great, but until you do the checkin you are at risk
Just got back from a work and then play trip to Madrid. We stayed in the hotel for 10 days. Everyone from the front desk to the housekeeping team to the folks in the restaurant were incredibly helpful and friends. And Curt and Paloma at the lobby bar were the BEST!!!! We spent a lot of time with Curt and Paloma and they were always fun and attentive. I can't wait to go back!!
The Totem Madrid is an intimate luxury hotel located in a very convenient upscale neighborhood. World class shopping is all in walkable distance in this elegant and safe location. The staff is very friendly and professional. Paula Bellon at the front desk impressed us in particular with her extraordinary efforts to assist us with a number of unusual yet important service requests that we made during our stay. Her commitment to world-class hospitality and guest service was very impressive.
My wife and I had a very nice one night stay here. We don’t know Madrid at all. The hotel had a really relaxed ambiance, nice environment, great lounge and bar and the staff were terrific, attentive and knowledgeable. Location good though we didn’t have the time to explore. On the expensive side but so is everything in Madrid
Recently stayed here again for the 2nd time after first coming 3-years ago and had such a great stay that will revisit later this month. Excellent staff at front desk, room service, housekeeping and bar. The hotel is quiet and secluded, despite being very centrally located. Walking distance to all the best shops and restaurants. This time stayed in a larger double facing the street, which was lovely.
What I will remember the most, their great employees they have. Nice, helpful and very professional. A good restaurant with excellent breakfast. Nice lobby. Good rooms, but a few of them with very little cabinet space. Best location in town
It’s really hard to find a place that gets your tastes buds. I’m really particular about my cocktails. I don’t like super sweet, syrupy drinks. I love a fresh ingredient top shelf spirit cocktail. My husband and I came to have margaritas and they were PERFECT! We had strawberry & passion fruit made with Don Julio reposado & Cointreau (less calories) instead of simple syrup (freshly muddled). If you want an amazing cocktail and a Bartender that can give you what you want/need out of the cocktail PALOMA is AMAZING.