TOTEM Madrid
337 reviews
#56 of 473 Hotels in Madrid
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Calle Hermosilla 23, 28001 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Regular temperature checks for staff
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Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from TOTEM Madrid
Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#56 of 473 hotels in Madrid
Location
Cleanliness
Service
Value
Travelers' Choice
Luxury lifestyle-boutique hotel located in Madrid city Center. Elegant and contemporary, TÓTEM MADRID is located on a beautifully restored heritage building placed on the corner between Hermosilla and Lagasca Streets, connecting you to the best of Barrio de Salamanca, the most upscale district of the capital city and the luxury fashion hub of Madrid. A charming fifteen minute walk or quick subway ride to the city center and the Triangle of Art Museums. 4 stars Hotel, urbane and distinctive with luxurious and smooth finishings, all in TÓTEM MADRID exudes sophistication combined with a modern and cosmopolitan style creating a fresh environment, the perfect place for a business or a leisure stay.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Airport transportation
Baggage storage
Concierge
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Car hire
Taxi service
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, French, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
215Restaurantswithin 0.3 miles
51Attractionswithin 0.3 miles
Contact
Calle Hermosilla 23, 28001 Madrid Spain
Name/address in local language
Getting there
SerranoMadrid Metro2 min
VelazquezMadrid Metro4 min
Rental CarsSee rental cars from $13/day
337Reviews11Q+A37Room tips
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Popular mentions
+1
Perfect neighborhood (Salamanca), clean and modern, friendly staff, very central and walking distance from numerous shops and restaurants, nicely decorated, Perr Purr toiletries (which I discovered and enjoyed)... and affordable given all advantages. We very much enjoyed our stay and would book it again for our next trip to Madrid.
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Date of stay: September 2020Trip type: Traveled with family
2 Helpful votes
Helpful
Response from Totem Madrid, Ventas at TOTEM Madrid
Responded Sep 22, 2020
Dear Mr Tanmouss, Thank you very much for your your review about your recent stay at our hotel TÓTEM Madrid. We are very pleased to read you enjoyed our location and your kind words about our staff and service. Thank you for mentioning our toiletries and we are very pleased you like them. All the products offered in our hotel have been carefully chosen to provide the best experience and to make it unique. We are looking forward to receiving you again very soon. Sincerely, Hotel Guest Relations Manager
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We love being in the Salamanca neighborhood with many small shops and restaurants. The hotel is small with a low key entry which we like as you feel more like you are coming home than to an enormous hotel. The lobby bar is very cool, super well decorated and the drinks were great. The breakfast is a la carte which we really liked, much more relaxing than a breakfast buffet. Our room was on the small side with a balcony and a large bathroom. The shower was great and the airco worked very well. The hotel is also close to Retiro park so we went running there a couple of the mornings. The staff were very friendly, especially the doormen, they went out of their way to help. We will be back!
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Date of stay: August 2020
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Totem Madrid, Ventas at TOTEM Madrid
Responded Sep 22, 2020
Dear Mr 657reneey, Thank you very much for taking the time of writing a review about your recent stay at TOTEM. We are very pleased to read your kind words about our hotel, our lobby bar and our room comfort. I thank you very much for your comments about our staff and the kindness of your doormen team. They are indeed part of a team that is one of a kind. We are looking forward to receiving you at TOTEM again. Sincerely, Hotel Guest Relations Manager
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I travelled to Madrid on a business trip just before the great pandemic - sadly my meeting got cancelled but I was able to make the most of this lovely city in the spring sunshine. The room was sleek and modern with a very nice bathroom and all the luxury amenities. The staff were friendly and helpful and made me feel very special. A lovely chilled bar with some great wine and cocktails and the restaurant was great.
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Date of stay: March 2020Trip type: Traveled on business
Rooms
Cleanliness
Service
Helpful
Response from Totem Madrid, Sales at TOTEM Madrid
Responded Apr 22, 2020
Dear JennyP620, Thank you very much for sharing your recent experience at Tótem Madrid. Our guests' feedback is the best source of information for us to know where to focus our efforts in order to improve day by day and offer excellent service to our guests. We are grateful for your highlights on our room facilities, the hotel and restaurant staff, specially in this challenging situation. Thank you once again, we hope that you and your beloved ones are in the best health, we look forward to welcome you back. Warm regards, Dulce B. Ortega General Manager
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The hotel is well located for anyone who enjoys food and shopping. The staff and friendly and helpful. They helped with a dinner reservation although I did have to call back after 20 mins to confirm if it was made and then was called back to say the restaurant was fully booked and alternative was suggested. Got the impression she might’ve forgotten originally but did book a lovely alternative so no problem. The only issue with the hotel was the lack of air conditioning. Apparently this isn’t on in winter months and the room got very stuffy. Opening the window isn’t ideal as an alternative to control the right temperature and it becomes more noisy. So not a great nights sleep. They moved our room second night but the issue was the same. The UK is cold and even basic hotels have A/C all year round so this definitely needs improving as a 5* hotel. Other than this key issue the rooms were good overall. Minor things like low quality toilet paper are noticeable though for what is a hotel trying to sell itself as lux (It’s the kind you have in a primary school). We didn’t eat in the hotel but the bar was an enjoyable setting for a drinks. Some other small points to note for a hotel looking to be leading and slickly operates 5* City hotel... - when we got to the room the bed was made up as a twin room when we’d requested a double. Rectified for the evening but this is a little lack in attention. - we had a bottle of white wine on ice in the room the first day that we didn’t get round to drinking. While having a drink in the bar I asked for it to be changed out so we would have a cold bottle in the room as we were heading up shortly. From the bar I watched them change the ice but not the bottle, so managed to catch them at the lift to change the actual bottle over. Ideally they’d have just done this. Or even better with the turn down service got a new bottle on ice without us having to ask. - I assume there is no service elevator either for room service etc? Trays of food seems to go up in the customer lift. I don’t usually write reviews, but stay in city hotels quite often. I would say this is a good city hotel for a weekend, but not at the 5* boutique level you might expect if you’re used to a JK Place type hotel where they’re one step ahead in terms of service at all times. Would stay again though if the air conditioning operated all year round.…
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Date of stay: March 2020Trip type: Traveled as a couple
Helpful
Response from Totem Madrid, Sales at TOTEM Madrid
Responded Apr 22, 2020
Dear Guest, Thank you very much for sharing your recent experience in our hotel Tótem Madrid. Our guests' feedback is the best source of information for us to know where to focus our efforts in order to improve day by day and offer excellent service to our guests. We are grateful for your highlights on the atmosphere, location and service offered to our guests. Regarding the A/C, we are glad to inform you that we have the 2 temperatures set already finalyzed for half of the rooms and the rest of the improvement is set to start as soon as we are able to due to the actual worlwide situaion of COVID19. Nevertheless, kindly note, should you return to visit us soon, please note it in the reservation with your preferences and we will be glad to accomodate. Once again thank you for your detailed feedback and we hope you will honor us with your presence again in the future. Best regards, Dulce B. Ortega General Manager
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I’ve just returned from a five night stay with my wife at the Totem. On arrival the hotel is contemporary, spacious and elegantly furnished. We were warmly welcomed by receptionist, and although we had arrived a few hours early, we were given our keys to our room. Our room was perfect for our requirements - a modern base for exploring in the heart of Salamanca. I would describe the size as cosy, but plenty room for the purposes of our stay. It’s perfect for a couples city break. The room was well appointed, minibar bathrobes, slippers etc. The hotel offer a turn down service on the evening. Housekeeping do a fantastic job. Room service menu looked good and varied. The hotel offers breakfast and has its own restaurant, though we did not make use of this ( so many great restaurants to check out in the city ). We had evening drinks in the bar which is well stocked. Cocktails were delicious, thanks to the bartender who recommended sangria with cava. Great choice. Location is fantastic, plenty of places to shop, eat and drink nearby. We took taxis into the central region on an evening but the entire city of Madrid is navigable by foot. It’s a lovely walk to the museums and back through the park. The measure of an excellent hotel is the customer service experience it offers its guests. This hotel certainly delivers. I was extremely impressed by how friendly and warm all staff were. I’d like to say thanks to Amanda in particular who made us feel truly welcome and couldn’t do enough to help us. A true professional. She is a credit to the team at Totem. My Spanish is not great, which was not a problem as staff spoke English well. Thanks Amanda for the great service and for making us laugh over ‘a reservation from the Whitehouse’ 🤣🤣 …
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Date of stay: February 2020Trip type: Traveled as a couple
Helpful
PRICE RANGE
$134 - $245 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hesperia hermosilla madrid, hesperia hermosilla hotel madrid
FORMERLY KNOWN AS
Hotel Hermosilla
LOCATION
SpainCommunity of MadridMadridGolden Mile (Milla de Oro) / Salamanca (District) / Recoletos / Barrio de Salamanca
NUMBER OF ROOMS
64
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Claim Your Listing Frequently Asked Questions about TOTEM Madrid
Which popular attractions are close to TOTEM Madrid?
Nearby attractions include Museo Arqueologico Nacional (0.3 miles), Mercado De La Paz (0.08 miles), and Plaza Colon (0.2 miles).
What are some of the property amenities at TOTEM Madrid?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at TOTEM Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at TOTEM Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at TOTEM Madrid?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to TOTEM Madrid?
Conveniently located restaurants include Restaurante Etimo by Begona Fraire, Ramon Freixa Madrid, and La Paloma.
Are there opportunities to exercise at TOTEM Madrid?
Yes, guests have access to a fitness center during their stay.
Does TOTEM Madrid have an airport shuttle?
Yes, TOTEM Madrid offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at TOTEM Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at TOTEM Madrid?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to TOTEM Madrid?
Many travelers enjoy visiting Royal Palace of Madrid (1.6 miles), Plaza Mayor (1.4 miles), and Museo Cerralbo (1.5 miles).