Amazing hotel and staff. I've had great success staying at NH hotels and this was no different. The location was perfect for site seeing, The hotel was amazing, food was fantastic, a great roof top bar and just overall a great experience. I love how the rooms are not carpeted, very clean and modern décor, bonus the room had a rain shower, which is amazing after a long day touring . A special mention to the staff, everyone was friendly, professional, extremely helpful, particularly Arthur and Yasmin. I would definitely stay here again and recommend to all my friends and colleagues !!
We’ve travelled a lot and have stayed in many hotels but we’ve never been treated so well or enjoyed a hotel stay as much as we have here. Exceedingly friendly and helpful staff from the minute we arrived. They arranged Covid testing for travel home, printed results always with sincere smiles. Restaurant excellent. Rooftop bar superb. Location excellent facing a quiet street but in the centre of everything. Looking forward to returning here on her next visit to Madrid
The hotel location was fantastic and the room was nice and we had everything we needed. But the service was fantastic. Everyone was very helpful and a big review for the two concierges - Yasmin and Rocio - both of these wonderful women were incredibly helpful, so nice and found us great experiences and dinner reservations that made our trip. I would put this hotel over the top for a choice because of the concierges and service. I can't thank them enough for the dinner recommendations and cooking class and everything they did for me and my daughter. Thank you.
It looks like a business hotel, even has the feel of one, BUT the staff (Rocio, Guest Relations Manager and the front desk people) made us tourists feel right at home. This is our second time staying there as it's so very well located to museums and other tourist sites, very important to us, it's on a very quiet street.
What a wonderful hotel! The staff is amazing, the breakfast was superb and the location as perfect. Comfortable and it had everything we needed! The Speakeasy-type Hemingway Bar was a bonus for me as a writer! How fun! We would stay here again without question.
A few down sides but overall pretty good, You have to drag our luggage up the steps. We did not feel welcome dining at the hotel bar. Staff spoke English well. Great location—easy walking to lots of stores and restaurants. Chocolate for bed time! Our room was for handicapped—we aren’t. It was roomy but strange. Would stay there again.
This is a lovely property with a very good location for seeing Madrid, but, it was advertised as a 5 star and we did not see where they went above and beyond. We have no complaints, but fail to see what makes it a 5 star. Stayed 3 nights, but had turn down only once. Second day, we were on a tour all day and when we returned at 5:00 pm the room had not been made up. We called and it was done quickly, but the fact that this happened was not what I expect of a 5 star and certainly not at this price. Hairyit
Very welcoming and helpful front desk staff, very different experience than the NH hotel in Rome. They were ready with a map, made POI suggestions, and dinner suggestions. The breakfast was phenomenal. So much variety and spread out dining room. No bathtub in our room, but I loved the rain shower head. Bummed there was no balcony. Great location, close to most everything, could easily walk to whatever we wanted. It had a quiet, tree lined residential feel with the action right down the street.
We love this hotel. We were greeted by name and treated like family. We are return guests. Wine and fruits and smiles on arrival. Personal attention, comfortable room, great view of the city and wonderful breakfast. NH Suécia is our “ go-to” hotel when we come to Madrid. Wish I can mention all the staff but Rocio and Daniel were exceptional.
Amazing location, amenities and restaurants are top class but the most impressive aspect is the staff they are incredibly nice and helpful. We will recommend this hotel and we will come back in a heartbeat