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About
#45 of 501 hotels in Madrid
Location
4.9
Cleanliness
4.7
Service
4.7
Value
4.3
Travelers' Choice
GreenLeaders GreenPartner
LifeStyle hotel located in the center of Madrid, in the Huertas district, next to Gran Via and Alcala Street, a few meters from the Plaza de Cibeles and all the nightlife. Take a cocktail in its stunning rootop with spectacular skyline views of Madrid.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Safe
Telephone
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Minibar
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English, French, Spanish, German
Location
100Great for walkers
Grade: 100 out of 100
433Restaurantswithin 0.3 miles
146Attractionswithin 0.3 miles
Contact
Calle Marques de Casa Riera 4, 28014 Madrid Spain
Name/address in local language
Getting there
Banco de EspañaMadrid Metro3 min
SevillaMadrid Metro4 min
Rental CarsSee rental cars from $24/day
1029Reviews15Q+A58Room tips
Reviews
Traveler rating
- 747
- 207
- 46
- 17
- 12
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Most Recent
From the from desk staff and all the other employees, their customer service goes well above and beyond! A+++++! From day 1 of our stay we felt very confident that we were in very capable hands, kudos again! We will definitely be staying at the NH collection Suecia again!
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: The breakfast buffet is a must try
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rocío Sánchez Carmona, Atención al cliente/recepción at NH Collection Madrid Suecia
Responded 5 weeks ago
Dear Y7452HLbrandonc Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us. We hope to see you again soon,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
We’ve travelled a lot and have stayed in many hotels but we’ve never been treated so well or enjoyed a hotel stay as much as we have here. Exceedingly friendly and helpful staff from the minute we arrived. They arranged Covid testing for travel home, printed results always with sincere smiles. Restaurant excellent. Rooftop bar superb. Location excellent facing a quiet street but in the centre of everything. Looking forward to returning here on her next visit to Madrid
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rocío Sánchez Carmona, Atención al cliente/recepción at NH Collection Madrid Suecia
Responded Aug 6, 2021
Dear kencD9159OH, Thank you so much for such a wonderful review. It is very gratifying for me to see that we fulfilled your expectations and served you kindly and attentively as you rightly deserve. It pleases me especially to read that you appreciated the politeness of our staff and will share your compliments with the team. Your words motivate us to maintain the high quality level that defines the NH Collection Brand. Thank you once again for sharing your good opinion regarding your stay. Our team which is at your entire disposal to make you have a wonderful stay ! May I take this opportunity to thank you for choosing the NH Collection Suecia Hotel and look forward to welcoming you back in the future. Please comeback!!! Yours Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful hotel with friendly staff and the roof bar is fantastic! The room was very nice and the location was excellent. A great place to stay in Madrid. Easily walkable to lots of tapas spots and many tourist locations.
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Review collected in partnership with NH Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rocío Sánchez Carmona, Atención al cliente/recepción at NH Collection Madrid Suecia
Responded Jan 24, 2023
Dear StephanieD4220, It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a great hotel in the heart of Madrid, easily in walking distance to everything but out of the way from the main tourist area. The staff was lovely and very helpful. This was a fantastic hotel and I would definitely stay here again! There are a few points I would like to share for fellow travelers: The room was large and modern, but there was not enough light in the bedroom and bathroom. As a female, I found it difficult to do my makeup. (The lighting did not bother my husband) Also, the light in the bathroom is connected to the light over the coffee maker in the bedroom so if one person is using the bathroom and the other is still sleeping, the light disturbs the person in the bedroom. The shower was in the bathtub and the bathtub was very high. There was no bar to hold onto, and my husband and I both slipped multiple times trying to get out of the tub shower. This seems very dangerous to me and I hope they install bars in the future. …
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rocío Sánchez Carmona, Atención al cliente/recepción at NH Collection Madrid Suecia
Responded Dec 29, 2022
dear jess1015, Thank you so much for taking the time to share your impression about the hotel online. On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
we really had a great time at nh hotels , staff were really nice , clean room , great location in town , comfortable room . we wish we could stay more ❤️ I love that they give us chocolate at 4 o clock maybe it was because of christmas ❤️ nice decoration in lobby
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip: hotel is really in good area for visiting famouse places in madrid
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rocío Sánchez Carmona, Atención al cliente/recepción at NH Collection Madrid Suecia
Responded Dec 29, 2022
Dear omid b, Greetings from Nh Collection Suecia! First and foremost we would like to thank you for your kind review. We do put a lot of effort and passion on a daily basis to make sure that our guests have a great experience while staying with us, and getting to know this has been the case it is the biggest prize we can possibly ask for. We truly look forward to personally welcome you back many more times to come in the near future. For us will be an absolute privilege. Until then, please receive our warmest regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly Staff, Great Breakfast, Clean Hotel and Great Location. Docking one star because our rooms # 304 and 306 were very noisy. We could hear water flowing through pipes all night. All in all, we would love to stay here again but we would ask for quieter rooms.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rocío Sánchez Carmona, Atención al cliente/recepción at NH Collection Madrid Suecia
Responded Dec 27, 2022
Dear ShabnamCA, I would like to thank you for the time that you have spent in giving us your opinion about our Hotel, it is a pleasure to hear such a kind review. At the NH Collection Suecia our main goal is to provide our guests with memorable experiences and your comments help us to succeed. It is a pleasure to know that you found our very friendly and that you liked our gastronomy. We hope to welcome you back on your next trip to Madrid. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a poor experience at this hotel from the moment I arrived, there was nobody to open the front door or greet us or anything. We entered into the lobby which is shared with their restaurant Casa Suecia and it’s just pure chaos there because there’s so many people waiting to dine there as well. You have to lug your luggage up a flight of steps to get to the lobby and there is nobody there to help you. At the lobby there is no line, it’s just a congregate of people waiting to talk to somebody. After waiting a while, we got checked in but the host who checked us in rushed us through the check in process. Didn’t explain anything about the gym, the restaurant, the rooftop, nada. Literally checked us in and gave us our keys and that was it. No warm welcome to Madrid. Despite the poor customer service I let it go because our stay the first night was fine. However on the 2nd night we were there, things went south. We could hear very loud music and stomping from our room on the 9th floor until 12:30AM. The reception had previously told us the day before that the rooftop bar closed at midnight so I was upset when the music continued until way past 12am. I tried to call reception to find out what was going on but our phone was broken, it was unable to dial downstairs. I had to change out of my pajamas at 12:15am to take the elevator downstairs to ask why the music was still playing. I got to the front desk and a gentleman tried to assist me but we were having trouble communicating with each other because I didn't speak Spanish and he was struggling a bit with his English. Because of this, I had to repeat myself frequently because he wasn't understanding what I was trying to say. While I was trying to get my point across, a rude guest who was hovering behind me the entire time interrupted us and insisted that we halt our conversation so that she could be checked in first because she was "tired" and that "I was being redundant". I literally don’t understand why there is not a queue to talk to the front desk at this hotel because if there was, this guest wouldn’t have had the opportunity to literally stand right behind me breathing down my neck as I was talking to the front desk listening to my every word and then somehow think that her needs were more important than mine at that very moment to the point where I had to stop what I was doing so she could be helped first. The front desk gentleman also did nothing to alleviate the situation when the guest behind me was so incredibly rude to me. He could have asked the lady to wait her turn but he literally let her rudely berate me. After all this, I tried to quickly finish my conversation with the gentleman and asked if he would have my phone fixed the next day. He said yes but he’d need my room number, I told him my room number but said I wasn’t 100% sure. He then told me I needed to be sure so he asked me to go back up to my room to look at my room number and come back down to confirm with him. What?! I asked him if he could just look it up in his computer that he was standing in front of instead, and when I asked him that he looked annoyed but reluctantly did so. The next day I went downstairs and spoke to a different staff member, Patricia, who was kind and helpful. She apologized for everything and offered to move us into a junior suite on a lower floor with less noise for our last night and gave us a free breakfast voucher which I really appreciated. However, upon checking into the new room, I realized that it was a connecting room and there was a very thin door separating our room with the next suite. I could hear every single word from the family next door. It was worse than the music from the rooftop. I felt like I was in the same room as the other family, it was unbelievable. On top of all of us, the smoke detector went off in the middle of the night waking us up and triggering the dog next door to bark uncontrollably. Overall I would not recommend this hotel, they have a popular restaurant in the lobby, a cocktail bar in the basement, AND rooftop bar here so this is basically a loud giant party hotel with music bumping from every corner. They are more focused on their guests at the restaurant and bars and neglect the guests who are actually staying at their hotel, it’s really astonishing that this hotel is considered 5 stars given everything I've experienced.…
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Date of stay: December 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rocío Sánchez Carmona, Atención al cliente/recepción at NH Collection Madrid Suecia
Responded Dec 27, 2022
Dear Vicki L, Thank you so much for your review and for taking your time to share it with us. First and foremost, let me apologize and regret any inconvenience caused to you during your stay. We are utterly disappointed to read that your stay did not meet your expectation. We strive to offer quality service and convenience for our guests. We deeply care about the happiness and satisfaction of our guests so please be aware that we will discuss your review and concerns in details with all the Departments. If you would like to give us another chance, please call us directly and we will do our absolute best to ensure you have an amazing experience. We appreciate your feedback and will continue to improve our service and the guest experiences. Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Its' a second time we stay in this hotel. Best location, close to both Significant museums of Madrid and the park. Very friendly staff, very clean. The breakfast is good. Definitely recommend as your stay in Madrid
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Review collected in partnership with NH Hotels
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rocío Sánchez Carmona, Atención al cliente/recepción at NH Collection Madrid Suecia
Responded Nov 13, 2022
Dear Ron R, I would like to thank you for taking the time to share your stay with us. Our goal at this Hotel is to achieve the satisfaction of all our guests. I hope that you will give us the opportunity to welcome you again in the future. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for five nights whilst we explored Madrid. The standard of the hotel was excellent but more importantly the friendliness of the staff was fantastic, nothing was too much trouble. The breakfast each morning was top quality and varied. The rooms were well presented and the bathroom spacious. The hotel benefits from a sky bar which gives you views across Madrid so seeing the sunset over a vino blanco was a simple but a highlight of our stay in this great city.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rocío Sánchez Carmona, Atención al cliente/recepción at NH Collection Madrid Suecia
Responded Oct 30, 2022
Dear marks, Greetings from sunny Madrid! Thank you for taking the time to share your experience at the NH Collection Madrid Suecia with the rest of the Tripadvisor users. Our main intention as a hotel and as a team, is for our guests to have a wonderful time, and it is certainly very rewarding to read that have just managed to do so. We cannot wait to welcome you back many more times to come in the near future. Wishing you a wonderful day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service was excellent! It is a chain that offers comfort and quality. I've been in other hotels that belong to the same chain and the service is airways the same. That's simmering that I really like, so I won't get any surprises
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rocío Sánchez Carmona, Atención al cliente/recepción at NH Collection Madrid Suecia
Responded Oct 20, 2022
Dear guest, Thank you for taking the time to write a review about your experience with us. We work daily to give our guests the best experience and it brings us pleasure to know this was the case with you. hope to see you again soon Daniela Pinzón Guest Relations Department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$169 - $288 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
NH Madrid Suecia
LOCATION
SpainCommunity of MadridMadridPaseo del Prado / Cortes / Centro
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Frequently Asked Questions about NH Collection Madrid Suecia
Which popular attractions are close to NH Collection Madrid Suecia?
Nearby attractions include Museo Nacional Thyssen-Bornemisza (0.1 miles), Fox In A Box Madrid (0.2 miles), and Calle 365 Callejón Secreto (0.3 miles).
What are some of the property amenities at NH Collection Madrid Suecia?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at NH Collection Madrid Suecia?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Madrid Suecia?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at NH Collection Madrid Suecia?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to NH Collection Madrid Suecia?
Conveniently located restaurants include Entre Santos Madrid, Steakburger Gran Vía 16, and Lettera Trattoria Moderna.
Are there opportunities to exercise at NH Collection Madrid Suecia?
Yes, guests have access to a fitness center during their stay.
Does NH Collection Madrid Suecia have airport transportation?
Yes, NH Collection Madrid Suecia offers airport transportation for guests. We recommend calling ahead to confirm details.
Is NH Collection Madrid Suecia located near the city center?
Yes, it is 0.3 miles away from the center of Madrid.
Are any cleaning services offered at NH Collection Madrid Suecia?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Madrid Suecia?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.