Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
LifeStyle hotel located in the center of Madrid, in the Huertas district, next to Gran Via and Alcala Street, a few meters from the Plaza de Cibeles and all the nightlife. Take a cocktail in its stunning rootop with spectacular skyline views of Madrid.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
NH Collection Madrid Suecia is celebrated for its prime location near Madrid's key attractions, with guests emphasizing the convenience it offers. The hotel's amenities, including a well-equipped rooftop bar with stunning views, receive high marks, though some travelers wish they had discovered it sooner. While the atmosphere is generally regarded as cozy with a boutique flair, the bar/cafe ambiance has received less favorable comments. Service at the hotel is consistently praised for its efficiency and warmth, making guests feel well-tended.
Room opinions are mixed; they are recognized as clean and spacious, yet some guests note a lack of light and expected amenities. Feedback on value varies, with some appreciating the pricing and others questioning the dining options. Cleanliness throughout the hotel is consistently lauded.
Location
Central
Atmosphere
Chic
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
Traveler rating
991
229
57
21
15
Time of year
Traveler type
Language
Selected filters
Filter
English
Popular mentions
Sort by:
Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
The hotel is in an excellent location, perfect for visiting the entire historic center of the city on foot as well as the semi-central neighborhoods of Salamanca and Retiro. The structure is in an excellent state of maintenance, furnished in a modern and functional way. The bedrooms are spacious for the average in the center of Madrid and overall comfortable and well equipped (bathrobe, slippers, good quality toiletries are included), in line with the classification and price of the property. Considering the location, in an overall quiet street, the acoustic insulation towards the outside is very good. It should be taken into account, for those who have a room on the lower floors, that for almost the whole day there is music with very strong bass in the bar adjacent to the reception; For this reason I had to ask to change the room that had initially been assigned to me on the first floor. Less effective is the insulation towards the interior, where unfortunately you can hear the noise caused in the corridors or in the adjacent rooms by rude guests: it is a problem that does not concern this specific hotel but has a more general scope in Madrid, especially at weekends . However, I recommend that you wear earplugs. The staff is professional and efficient, in line with the level of the structure. The staircase leading to the reception from the entrance is very uncomfortable, especially for those with walking difficulties. However, the staff is ready to help those with heavy luggage. The quality/price ratio is also consistent with the Madrid average.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Traveled solo
Room Tip:Evitare le camere ai piani bassi perché c’è musica ad alto volume nel bar adiacente alla reception
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We would like to express our sincerest thanks to Dani G., Javier M. and Ana for the excellent care received during our stay. Their professionalism and dedication have contributed significantly to our enjoyment of an exceptional quality experience. In addition, the hotel's central location has been an added value that made everything even more comfortable. Congratulations on the great work done. Thank you so much!
Read more
Automatically translated
Date of stay: January 2025Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Super central yet quiet hotel. As soon as I arrived I was greeted by the bellboy Daniel V opening my taxi, he helped me with luggage and an umbrella for the rain (This hotel makes a difference). Entering the hotel, the perfume / air freshener of the hotel catches you, makes you feel at home and forget about the hard work day. About the room, it has everything you need and the bed is very comfortable next to the pillows. Any doubt you have the staff solves it at the moment, as when you go down to the reception Daniel V appears again and recommended places of interest and a good place to have some good tapas and a well fresh wine (vinitus) a HIT. I will come back soon and recommend this hotel as today has become my home in Madrid.
Read more
Automatically translated
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Centrico, caminando a todos los lados, museos a 5 minutos caminando.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A disappointment. In my review it is not a 5-star hotel. Leave much to be desired. You enter the hotel and find a staircase to access the reception. It is not comfortable although it is true that the receptionist helped us with the bags upon request. They gave us a dwarf room. The toilet separated from the bathroom but also dwarf and uncomfortable. The corridors are dark, there's no light. The same goes for the bathroom. The laundry drawers and safe are on the closet floor which means you need to crouch down for everything. Very uncomfortable. We moved from room to a larger superior but the same in terms of lighting and drawers. The mattress pretty bad. Your partner moves and you move too and vice versa. Unfortunately they were in the kitchen. The breakfast pastries are individually sealed in plastics......hard, not pleasant, but the coffees left much to be desired. You can order the coffees from the waiters and they also have a self-service coffee machine in the restaurant that did not work well, in fact one day nor did it work. The room was paid in advance and when you check in you are asked for a credit card that is normal for extras but what is not normal is that you are charged € 50.00 for each night you are that you are obviously credited on departure. This is the first time I've seen anything like this. I must say the best thing about the hotel is its employees. Attentive, friendly and eager to please. Conclusion: I do not return to this hotel although I will continue to use the NH chain.
Read more
Automatically translated
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Hay otros hoteles de la cadena que son mucho mejores.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel could really do a great deal better if they just tell the guest a bit more about what they have. We only found the rooftop bar at the end of our stay and despite it having average views it was clearly very popular. Then there is the speakeasy bar which we only found by accident just as we were leaving! Otherwise, everything was pretty much as expected. The room was pretty dark and it was unclear how we could moderate the fierce air conditioning. Breakfast was very good, though yet again more could have been done to advertise the eggs.
Read more
Date of stay: September 2024Trip type: Traveled as a couple
Room Tip:Try to find the speakeasy bar!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rocío Sánchez Carmona, Guest Services / Front Office at NH Collection Madrid Suecia
Responded Oct 1, 2024
Dear AndrewN424, Thank you for taking the time to provide feedback on your recent stay at our hotel. We are disappointed to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have experienced. Your feedback is extremely valuable to us as it helps us identify areas where we can improve. We are dedicated to making the necessary adjustments to prevent similar issues from occurring in the future. We hope for the opportunity to welcome you back and provide you with the exceptional service we strive for. Warm regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel does not seem like a 5-star hotel at all to us:
1. The beds are the hardest I have ever experienced in my life. My back still hurts. 2. Breakfast is a real disaster, the coffee machine doesn't work or doesn't have water. Dirty glasses and plates. The tables are also very dirty. They had repeated the same fruit from the previous day. 3. In the hallways of the rooms it is seen that they have had humidity problems, since most of the skirting boards are raised or damaged because of it. For a 5 star hotel, would it be best to change them??? To fix them they have put tape... a real piece of trash. 4. At night you could hear the noise of the music from the penthouse bar, especially when you went down with the elevator.
The only positive thing it has is the staff, who are very friendly, but this hotel is not a 5-star hotel...far from it.
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Quite Honestly one of the best Hotels we have stayed in while in Europe, The main reason was the Staff from arrival to leaving they were All simply Amazing.The rooms were Large and modern spotlessly clean to we had amazing views from our room on the top floor. The bathroom was clean modern and had everything we needed! Breakfast was great lots of fresh food and so much selection. We used the guest services desk to help us find our way around and book a Flamenco show the 2 ladies who helped us were awesome, they went out of there way to make our experience so good an absolute credit to the Hotel! The Hotel is in a perfect location too 10/15 mins to the centre of everything and down a quiet street beside a Theatre! Where ever we go in the world from now on we we look at staying at the NH Collection hotels first for sure. And really feel I need to say it once again thanks to the staff everyone of them were a credit to the hotel.
Read more
Date of stay: January 2023Trip type: Traveled as a couple
Room Tip:The views on the top floor are great. Definitely use the Guest Services they were great!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rocío Sánchez Carmona, Atención al cliente/recepción at NH Collection Madrid Suecia
Responded Mar 25, 2023
Dear HUM1923markh, Thank you so much for taking the time to review our hotel and specially for the kind words you have chosen to do so. We always try to make our guests feel like home and we are so pleased to know that you enjoyed your stay with us. The whole team would like to thank you for acknowledging our work, knowing that we were able to make your days in Madrid a little bit better motivates us to keep up with the hard work. We hope to see you back soon. Sincerely, Sandra González, Guest Relations.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hotel is located in an excellent position but has shown serious shortcomings that are not acceptable for a 5 star. During lunch at the restaurant we found several hairs inside the plate. After reporting the matter, the dish was changed without any apology or justification. We then had a negative surprise when paying. After the first night we asked for a room upgrade. The person at the reception found the room and told us (both my wife and I understood the same) that the cost of the new room was more than 50 euros per night. Checking the bill after having already paid we realized that we had been charged 50 euros per night but also the additional cost of the room, something that had not been mentioned to us. For us the added cost was only 50 euros per night. After my protests we were only given a discount of 50 euros. I think that a renowned and high-level chain like NH cannot afford certain behaviors.
Read more
Date of stay: March 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for 3 days for a business trip, I mainly have two complaints that will make me think about other options for my next stay in Madrid:
The first: in the hotel on the ground floor there are 3 lounges/bars where you can have a drink. On Thursday night the three were occupied by a private event, I did not understand how the Hotel Management prioritizes external events leaving the hotel guests without the possibility of using these spaces. After my complaint, the option I was given was to use the Skybar, an option not recommended for those who prefer to have a drink without being cold, not to mention that the skybar was also full. This forced my travel companion and I to look for another place nearby.
Second: Until now in the 5 * Hotels I have stayed in, room service is 24 hours a day (Restaurant&Bar), this was not the case at Hotel Sweden. After I complained, the receptionist kindly apologized for it and responded to my request.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In all the stay everyone from the DeskTop, special mention to Lidia, very helpful at first moments due to an issue with missing ID. Francisco at dinner time love what he does with is smile. Aline, also very helpful and friendly, special thanks to Hitcham since he is not only very polite , but helpful, and shows that he do what he does with love to the guests (thanks for that touch with my scramble eggs).
The small details that sometimes happens when you are a long stay, the maintenance was fast and extremely efficient ( something that not all the hotels have).
The roofbar is beautiful, but the weather does not help stay there for long.
Thanks for making a wonderful stay in your Hotel feeling at home.
Marco Rafael
Read more
Date of stay: December 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rocío Sánchez Carmona, Guest Services / Front Office at NH Collection Madrid Suecia
Responded Dec 18, 2023
Dear Marco Rafael, I would like to thank you for the time that you have spent in giving us your opinion about our Hotel, it is a pleasure to hear such a kind review. At the NH Collection Suecia our main goal is to provide our guests with memorable experiences and your comments help us to succeed. It is a pleasure to know that you found our team very friendly and that you liked our gastronomy. We hope to welcome you back on your next trip to Madrid. Best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Cathy,
the faster is by taxi there is a fee rate for 30 € and you can pay with credit card. For further information please do not hesitate to contact us.
Best regards,
Rocío
Guest Relations Manager
Dear 505sallyy,
We do not have parking but there is a parking really colse to the hotel in Plaza de las Cortes s/n
There is an special rate for our guest.
For further information please do not hesitate to contact us.
Have a nice day.
Rocío
Guest Relations Manager
Dear DorsetLarry,
As Michel1971 told you is not possible put my email address, please check our website Nh Collection Suecia, there you will find all information to contact us please.
Warm regards,
Rocío Sánchez Carmona
Guest Relations Manager
There are more places to choose from in the Madrid area.
PRICE RANGE
$177 - $259 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
NH Madrid Suecia
LOCATION
SpainCommunity of MadridMadridPaseo del Prado / Cortes / Centro
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.