A few down sides but overall pretty good, You have to drag our luggage up the steps. We did not feel welcome dining at the hotel bar. Staff spoke English well. Great location—easy walking to lots of stores and restaurants. Chocolate for bed time! Our room was for handicapped—we aren’t. It was roomy but strange. Would stay there again.
We’ve travelled a lot and have stayed in many hotels but we’ve never been treated so well or enjoyed a hotel stay as much as we have here. Exceedingly friendly and helpful staff from the minute we arrived. They arranged Covid testing for travel home, printed results always with sincere smiles. Restaurant excellent. Rooftop bar superb. Location excellent facing a quiet street but in the centre of everything. Looking forward to returning here on her next visit to Madrid
This is a lovely property with a very good location for seeing Madrid, but, it was advertised as a 5 star and we did not see where they went above and beyond. We have no complaints, but fail to see what makes it a 5 star. Stayed 3 nights, but had turn down only once. Second day, we were on a tour all day and when we returned at 5:00 pm the room had not been made up. We called and it was done quickly, but the fact that this happened was not what I expect of a 5 star and certainly not at this price. Hairyit
Very welcoming and helpful front desk staff, very different experience than the NH hotel in Rome. They were ready with a map, made POI suggestions, and dinner suggestions. The breakfast was phenomenal. So much variety and spread out dining room. No bathtub in our room, but I loved the rain shower head. Bummed there was no balcony. Great location, close to most everything, could easily walk to whatever we wanted. It had a quiet, tree lined residential feel with the action right down the street.
We love this hotel. We were greeted by name and treated like family. We are return guests. Wine and fruits and smiles on arrival. Personal attention, comfortable room, great view of the city and wonderful breakfast. NH Suécia is our “ go-to” hotel when we come to Madrid. Wish I can mention all the staff but Rocio and Daniel were exceptional.
Amazing location, amenities and restaurants are top class but the most impressive aspect is the staff they are incredibly nice and helpful. We will recommend this hotel and we will come back in a heartbeat
The kindness and attentiveness of the staff really made this hotel special. The room was nice, it has USB ports to charge all of the electronics. The beds were comfortable. The bathrooms were nice. It was within walking distance of most tourist attractions.
The breakfast is great, it has variety of choice. The Hotel location is very good, most tourist attractions are in walking distance. The hotel staff is friendly and helpful. I like the guy too. It only allow 1 person at a time or one family at a time, that make me feel safe in term of covid-19 measurement.
Great service personnel Fresh and good breakfast The small problems were fixed in no time and reception staff were very friendly and did the extra mile to help and made us feel home The terrace bar had an excellent view of the city
Hey Hello hotel in principle good but there are defects stealing you first of all be careful that come to the hotel reception that if you give too much for granite money or a guarantee for breakfast or a minibar Take a picture no matter how tired you are otherwise they steal your money it is the first thing the second thing is guaranteed a view no view some buildings and the third thing no heat insulation you must heat if not you shake other countries I would have enough insulation in the room and it is basically short again That you paid more money in my case you accidentally lost the money and it will not help how much you will shout and even if you demand a manager a deputy will come to you and say you will speak well you will not shout they will not help in short you will be careful!.…