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Petit Palace Embassy Serrano

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#75 of 445 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Petit Palace Embassy Serrano
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490 Reviews from our TripAdvisor Community

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Showing 134: English reviews
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Reviewed 4 weeks ago via mobile

We stayed there for 2 nights and everything was great. The breakfast was amazing, the rooms are beautiful and quiet l, the wifi is working pefectly! The employee will go out of there way to make your stay nice. Kike served us some drink at the bar and he was an angel! Offered us some things to eat yumy! Dont...

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Helpful?
Thank Joyce R
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Joyce R , First of all we would like to thank you for your lovely review posted on TripAdvisor and for sharing your experience with other travelers. We are more than elated to read we have met your expectations, regarding the room and the service, and your nice comments about our staff. Looking forward to hosting you again at...

Rotterdam, The Netherlands
Reviewed January 16, 2017 via mobile

Excellent, vlean and modern hotel with superb service. Very well located in the Salamanca district, near the metro. The restaurant was equally good, small but attractive menu. Will return for sure and looking foreard to it.

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Thank Anthony B
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Anthony B , First of all we would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is our pleasure to know that we fulfilled your expectations with our location and services level. Thank you for your nice comments about our Restaurant service. We are very happy knowing that...

Christchurch, New Zealand
Reviewed January 16, 2017

great location to everywhere! if you love to bike around like us, it's brilliant choice. Receptionist Aida is very friendly and gave us lots of good advices. We used the bike which the hotel provides to go around the city. my kids wished that when we travelled in Italy and we made it true in Madrid.

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Helpful?
Thank jx20172017
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear jx20172017, We would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with TripAdvisor Community. We are very pleased to know that you enjoyed your stay with us. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and I...

Reviewed January 10, 2017

Great service, great room, some small. Thats small for westerns not for Asían or Europeans. Near Corte ingles Serrano, great Market in the Back street, Mercado de la Paz. incredible eating experience.

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Helpful?
Thank Ricardo B
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Ricardo B, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is our pleasure to know that we fulfilled your We truly appreciate your positive comments regarding our hotel and services and we are happy knowing that our location was nice for you. We will keep working our utmost...

Amsterdam, The Netherlands
Reviewed January 3, 2017

Plus - Location, location, location Minus - Everything else: small rooms, not very clean, uncomfortable beds, side tables close to the floor, chipped furniture, marks on the wall... In addition, I left my expensive Xmas shopping (foie gras x 2 and x Manchego cheese x 2 etc. ) in a Corte Ingles gourmet bag outside on my balcony but to...

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Helpful?
Thank Maja R
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Ms Maja R, First of all we would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. As Hotel Manager, I apologize for all inconvenience during your recent stay at our property. As you probably will already know our Staff Hotel usually receives nice comments and positive reviews from our...

Lisbon, Portugal
Reviewed December 18, 2016

Great location in the city. The staff is very kind and helpful. Rooms are amazing, clean, quiet and with good decoration. TV and WiFi available and always working. Breakfast is good with all you need to start up the day! Definitely a comeback

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Helpful?
Thank hugoalexandrecruz
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear hugoalexandrecruz, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor Community. We are very pleased that you liked the hotel and its location. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, and offer a comfortable stay, along with...

Madrid, Spain
Reviewed December 17, 2016 via mobile

We just stayed at Petit Palace Embassy for the second time and this hotel remains my favourite value for money hotel in Madrid. Starting with Location, it couldn't be better! Right in the core of the "milla de oro" in the sophisticated salamanca district. I mean Madrid has some other interesting neighbourhoods which are now gentrified... but "barrio Salamanca" remains...

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Thank LusoNavigator
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear LusoNavigator, First of all we would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is our pleasure to know that we fulfilled your expectations. In reference to your comments about the furniture and wallpaper in the room, I apologize for this inconvenience being a great pleasure to inform...

Reviewed December 1, 2016 via mobile

Great experience overall. Hotel staff was very accommodating and friendly. The rooms were a pretty nice size considering European standards. It is located in a great area for shopping and walking to tourist destinations.

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Helpful?
Thank Pedro B
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Pedro B, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. We are very pleased to know that you enjoyed your stay with us. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will...

London, United Kingdom
Reviewed November 29, 2016

Stayed at the hotel for two nights in November. The hotel is well located, staff was nice, the room was clean and functional, but felt a bit basic. Overall, I would say it is a decent hotel, but maybe a bit on the expensive side for what it is.

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Helpful?
Thank BlueMaharaja
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear BlueMaharaja, First of all we would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is our pleasure to know that we fulfilled your expectations. In reference to your comments about the room, I have the pleasure to inform you that works of renovation and remodeling in all our...

Lisbon, Portugal
Reviewed November 3, 2016

If what you want is a conveniently located hotel at city centre, confortable, clean and reasonably priced, this is it. Don't waste your time looking elsewhere. Rooms are reasonable in terms of their space, but their decor/furniture is rather simple. Staff is friendly and helpful, should you need any assistance. Excellent choice for a couple of nights stay in Madrid.

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Helpful?
Thank RuiB189158
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear RuiB189158, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. We are very pleased that you liked the hotel and its location.We truly appreciate your positive comments regarding our hotel and services and we are happy knowing that your experience at our property was positive. Looking forward to welcoming you...

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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Business Center with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
The Petit Palace Embassy Serrano Hotel is the only hotel in Serrano street, Madrid: a XIXth century building beautifully refurbished and one of the most distinguished boutique hotels in Madrid. This hotel in the Salamanca district is perfect for a shopping weekend in Madrid or a business trip with the best services: Wi-Fi and iPads, Jacuzzi, breakfasts... ... more   less 

Additional Information about Petit Palace Embassy Serrano

Address: Calle Serrano 46 | ​​(between C / Hermosilla, C / Ayala), 28001 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $120 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Petit Palace Embassy Serrano 4*
Number of rooms: 76
Reservation Options:
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Also Known As:
Petit Palace Embassy Madrid
Petit Palace Embassy Hotel Madrid
Hotel Style:
#57 Luxury Hotel in Madrid
#99 Business Hotel in Madrid
#136 Family Hotel in Madrid
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Questions & Answers

Here's what travelers have asked, with answers from Petit Palace Embassy Serrano staff and other travelers.
2 questions
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Northampton, United Kingdom
11 months ago
Los Angeles, California

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Questions? Get answers from Petit Palace Embassy Serrano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“very convenient & kind receptionist”
 of 5 bubbles jx20172017, Jan 16, 2017 | Read review
“216 or 108 great rooms”
 of 5 bubbles 961ricardob, Jan 10, 2017 | Read review
“Rooms at the back are quiet”
 of 5 bubbles 154majar, Jan 3, 2017 | Read review
“Ensure its a front facing room. ”
 of 5 bubbles N5487ZRtraveller, Aug 24, 2016 | Read review
“Rooms are quiet and comfortable. With luggage avoid rooms accessible only through stairs.”
 of 5 bubbles 552helenab, Aug 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question