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Petit Palace Embassy Serrano

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#86 of 448 Hotels in Madrid
Certificate of Excellence
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426 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

Better location and neighborhood in Madrid impossible!!! We had a pleasant stay at this hotel , you have great shops , restaurants, markets around, the staff very polite and friendly, we arrived early and where very tired from our long trip so they inmmediately chequed for a room to be ready as soon as possible.

Helpful?
Thank Xenia B
Cupertino, California
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 22, 2016

We stayed for 4 nights at this hotel. It really is in an exclusive neighborhood with great shopping around it. Transportation to Puerta Del Sol was easy and cheap using taxis. Safe neighborhood. Very helpful staff...they speak in English very well. Only reason I gave 4 starts instead of 5 is because we were given a family room where two... More 

Helpful?
Thank Vipul S
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Vipul S, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. We are very pleased that you liked the hotel and its location.The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them... More 

1 review
5 of 5 stars Reviewed August 13, 2016

The Hotel is not fancy but with a very comfortable bed and shower, complete continental breakfast, small gym and free bikes for guests. Location is just great, near the best stores, center city, museums and restaurants.

Helpful?
Thank Helena B
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Helena B, We are very pleased to know that you enjoyed your stay at Petit Palace Embassy Serrano Hotel. We truly appreciate your positive comments regarding our hotel and staff sharing them with TripAdvisor Community. We will keep working our utmost to keep surprising our guests and make their stay memorable. Looking forward to welcoming you again soon. Kind... More 

Girona, Spain
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 11, 2016

Stayed here on a recent trip to the US Embassy in Madrid (a short 5 minute walk away if that's why you're headed to Madrid, too). The staff was fantastic, the location is great--a short walk to the Puerta de Alcalá, the Retiro, and the Prado. 24 hour access to nearby parking, comfortable room with a balcony, free bike rental,... More 

Helpful?
Thank youreapeein
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear youreapeein, First of all we would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is our pleasure to know that we fulfilled your expectations. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all... More 

New York City, New York
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 24, 2016 via mobile

I went to Madrid after my 7daya vacay in Portugal 🇵🇹 It was a last minute trip and I booked a last minute hotel in the city. There were some many available options and after reading some mixed reviews I decided to stay at The Petite Palace Embassy Hotel on Serrano Street. And let me tell you, it was the... More 

Helpful?
1 Thank Marina C
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Marina C, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is a pleasure for us to hear that your expectations were met at our property. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them... More 

Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 25, 2016 via mobile

The Petit Palace has everything we wanted -- it's near the park, museums and shopping, it's quiet and comfortable, and it offers a splendid buffet breakfast. What more could you want? The room itself is pretty spacious by European standards, with a lovely firm king size bed and a slick, modern bathroom. As I said, perfect start to our Spain... More 

Helpful?
Thank Martha B
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Martha B, We would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel. It is very pleasing to know that you enjoyed your stay. We are happy knowing that you liked our Buffet Breakfast, location and comfortability. Looking forward to welcoming you again, Kind regards, Felipe Morales Hotel General Manager Petit Palace Embassy Serrano... More 

Timisoara, Romania
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 21, 2016

I stayed in the hotel fro 3 nights. To get to the hotel from airport I spent about 30 to 40 minutes. From last train station Serrano to the hotel is a phew minutes to walk. Staff of the hotel is friendly. I was impressed about how big my room was, how big was my bathroom. I appreciated a quality... More 

Helpful?
1 Thank ViaceslavGuzun
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear ViaceslavGuzum, First of all we would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is our pleasure to know that we fulfilled your expectations. Your compliments to our staff makes as proud to hear of your pleasant stay at Petit Palace Embassy Serrano Hotel . Our aim is... More 

Reading, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2016

Great location but not in the middle of all the tourist attractions but close enough to them if you want to visit. Easy to get to from the airport on the metro and metro station only 5 minutes walk from the hotel. Good size rooms, food wifi coverage and an excellent breakfast. Staff were helpful and friendly.

Helpful?
Thank John M
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear John M , Thank you very much for taking your time to review your experience at Petit Palace Embassy Serrano Hotel and for sharing it with the TripAdvisor community. We are very glad that you enjoyed your trip to Madrid. Our aim is to make our guests feel at home, and offer a comfortable stay, along with a varied... More 

Zurich, Switzerland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 16, 2016 via mobile

Really nice boutique hotel just in the heart of Madrid. As other guests wrote here, the hotel could use a renovation here and there but I really think this it rather what makes it a boutique hotel. Staying here I never had the impression to be in one of the anonymous big hotels, but more being welcomed as a guest... More 

Helpful?
Thank Kolja W
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Kolja W, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. We are very pleased that you liked our hotel and its location. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, and offer a comfortable stay, along... More 

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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Petit Palace Embassy Serrano Hotel is the only hotel in Serrano street, Madrid: a XIXth century building beautifully refurbished and one of the most distinguished boutique hotels in Madrid. This hotel in the Salamanca district is perfect for a shopping weekend in Madrid or a business trip with the best services: Wi-Fi and iPads, Jacuzzi, breakfasts... ... more   less 

Additional Information about Petit Palace Embassy Serrano

Address: Calle Serrano 46 | ​​(between C / Hermosilla, C / Ayala), 28001 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $121 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Petit Palace Embassy Serrano 4*
Number of rooms: 75
Reservation Options:
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Also Known As:
Petit Palace Embassy Madrid
Petit Palace Embassy Hotel Madrid
Hotel Style:
#61 Luxury Hotel in Madrid
#101 Business Hotel in Madrid
#137 Family Hotel in Madrid
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