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Petit Palace Embassy Serrano

#89 of 448 Hotels in Madrid
Certificate of Excellence
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Petit Palace Embassy Serrano
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393 Reviews from our TripAdvisor Community

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Showing 118: English reviews
New York City, New York
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I went to Madrid after my 7daya vacay in Portugal 🇵🇹 It was a last minute trip and I booked a last minute hotel in the city. There were some many available options and after reading some mixed reviews I decided to stay at The Petite Palace Embassy Hotel on Serrano Street. And let me tell you, it was the... More 

Helpful?
Thank Marina C
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Marina C, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is a pleasure for us to hear that your expectations were met at our property. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them... More 

Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The Petit Palace has everything we wanted -- it's near the park, museums and shopping, it's quiet and comfortable, and it offers a splendid buffet breakfast. What more could you want? The room itself is pretty spacious by European standards, with a lovely firm king size bed and a slick, modern bathroom. As I said, perfect start to our Spain... More 

Helpful?
Thank Martha B
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Martha B, We would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel. It is very pleasing to know that you enjoyed your stay. We are happy knowing that you liked our Buffet Breakfast, location and comfortability. Looking forward to welcoming you again, Kind regards, Felipe Morales Hotel General Manager Petit Palace Embassy Serrano... More 

Timisoara, Romania
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 21, 2016

I stayed in the hotel fro 3 nights. To get to the hotel from airport I spent about 30 to 40 minutes. From last train station Serrano to the hotel is a phew minutes to walk. Staff of the hotel is friendly. I was impressed about how big my room was, how big was my bathroom. I appreciated a quality... More 

Helpful?
Thank ViaceslavGuzun
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear ViaceslavGuzum, First of all we would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is our pleasure to know that we fulfilled your expectations. Your compliments to our staff makes as proud to hear of your pleasant stay at Petit Palace Embassy Serrano Hotel . Our aim is... More 

Reading, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2016

Great location but not in the middle of all the tourist attractions but close enough to them if you want to visit. Easy to get to from the airport on the metro and metro station only 5 minutes walk from the hotel. Good size rooms, food wifi coverage and an excellent breakfast. Staff were helpful and friendly.

Helpful?
Thank John M
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear John M , Thank you very much for taking your time to review your experience at Petit Palace Embassy Serrano Hotel and for sharing it with the TripAdvisor community. We are very glad that you enjoyed your trip to Madrid. Our aim is to make our guests feel at home, and offer a comfortable stay, along with a varied... More 

Zurich, Switzerland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 16, 2016 via mobile

Really nice boutique hotel just in the heart of Madrid. As other guests wrote here, the hotel could use a renovation here and there but I really think this it rather what makes it a boutique hotel. Staying here I never had the impression to be in one of the anonymous big hotels, but more being welcomed as a guest... More 

Helpful?
Thank Kolja W
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Kolja W, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. We are very pleased that you liked our hotel and its location. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, and offer a comfortable stay, along... More 

Buenos Aires, Argentina
Level Contributor
4 reviews
4 of 5 stars Reviewed May 25, 2016

It was our first stay in Salamanca´s neighborhood and our best decision was to stay in Petit Palace Embassy Serrano Hotel. Excellent Location,the staff of the hotel were very professional and always willing to help.Clean,comfortable,good access for internet. Breakfast outstanding!!!not only because the wide variety of choices for it ,but for the dedication of Raul and Toñi. Don´t miss their... More 

Helpful?
Thank Marianagold
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Marianagold, Thank you very much for taking your time to review your experience at Petit Palace Embassy Serrano Hotel. We are very glad that you enjoyed your trip to Madrid. Our aim is to make our guests feel at home, and offer a comfortable stay, along with a healthy breakfast and the best service. We are very happy to... More 

Lisbon, Portugal
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 27, 2016

Very nice hotel, on a great location. Very close to subway station Serrano. Clean, modern decoration. Great buffet breakfast with a lot of healthy choices and at a very reasonable price. At this the of year rooms were quite hot. There is no individual A/C unit and the hotel central unit either as it on warm or cold,and it was... More 

Helpful?
Thank Mirpuri A
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Mirpuri A, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. As Hotel Manager, I apologize for all inconvenience during your recent stay at our property in reference to our central climatisation system. We are very glad that you enjoyed your trip to Madrid, our aim is to make our... More 

Casper, Wyoming
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 22, 2016

When I travel alone, my hotel experience is an extremely important part of the enjoyment of my trip. This hotel lived up to my expectations. My room was minimalist but inviting, comfortable and with plenty of room to unpack, have my computer out and stow my things. The bathroom was clean, with a roomy tub and spa shower.The location could... More 

Helpful?
Thank Gloria3260
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Gloria3260, We would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is our pleasure to know that we fulfilled your expectations and that your experience in our property was nice. We are happy knowing that you are thinking to come back. Looking forward to welcoming you again very... More 

Volos, Greece
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 21, 2016 via mobile

Very nice hotel!! The location is awesome middle in Madrid with all shops in walking distance. The personnel is very polite an helpful! The only problem was that the TV didn't had any foreign channels, only Spanish. That is why a gave a 4/5 Internet speed was also ok!

Helpful?
Thank VolosTea
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Volos Tea, We are very pleased to know that you enjoyed your stay at Petit Palace Embassy Serrano Hotel. We truly appreciate your positive comments regarding our hotel and staff. We aré very pleased informing you that in next week we will be changing all our TV's inventory introducing new modern TV's with a varied offer of foreign and... More 

Hampshire, United Kingdom
2 reviews
5 of 5 stars Reviewed April 19, 2016

We loved this bouitique hotel! We found that the location was great, close enough to walk to attractions (we like walking as find it the best way to soak up the city) and a metro stop very close for when we were feeling lazy. The hotel has a very modern, contemporary feel however retains an authentic feel with the staircase... More 

Helpful?
Thank 526Teresa
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear 526Teresa, First of all we would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is our pleasure to know that we fulfilled your expectations. Our aim is to make our guests feel at home, and offer a comfortable stay, along with a healthy breakfast and the best service.... More 

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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Petit Palace Embassy Serrano Hotel is the only hotel in Serrano street, Madrid: a XIXth century building beautifully refurbished and one of the most distinguished boutique hotels in Madrid. This hotel in the Salamanca district is perfect for a shopping weekend in Madrid or a business trip with the best services: Wi-Fi and iPads, Jacuzzi, breakfasts... ... more   less 

Additional Information about Petit Palace Embassy Serrano

Address: C/ Serrano 46 | ​​(between C / Hermosilla, C / Ayala), 28001 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $80 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Petit Palace Embassy Serrano 4*
Number of rooms: 75
Reservation Options:
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Also Known As:
Petit Palace Embassy Madrid
Petit Palace Embassy Hotel Madrid
Hotel Style:
#61 Luxury Hotel in Madrid
#101 Business Hotel in Madrid
#137 Family Hotel in Madrid
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