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Petit Palace Embassy Serrano

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#84 of 447 Hotels in Madrid
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Petit Palace Embassy Serrano
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456 Reviews from our TripAdvisor Community

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Showing 127: English reviews
1 review
Reviewed 2 days ago NEW via mobile

Great experience overall. Hotel staff was very accommodating and friendly. The rooms were a pretty nice size considering European standards. It is located in a great area for shopping and walking to tourist destinations.

Helpful?
Thank Pedro B
London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW

Stayed at the hotel for two nights in November. The hotel is well located, staff was nice, the room was clean and functional, but felt a bit basic. Overall, I would say it is a decent hotel, but maybe a bit on the expensive side for what it is.

Helpful?
Thank BlueMaharaja
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear BlueMaharaja, First of all we would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is our pleasure to know that we fulfilled your expectations. In reference to your comments about the room, I have the pleasure to inform you that works of renovation and remodeling in all our... More 

Lisbon, Portugal
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago

If what you want is a conveniently located hotel at city centre, confortable, clean and reasonably priced, this is it. Don't waste your time looking elsewhere. Rooms are reasonable in terms of their space, but their decor/furniture is rather simple. Staff is friendly and helpful, should you need any assistance. Excellent choice for a couple of nights stay in Madrid.

Helpful?
Thank RuiB189158
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear RuiB189158, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. We are very pleased that you liked the hotel and its location.We truly appreciate your positive comments regarding our hotel and services and we are happy knowing that your experience at our property was positive. Looking forward to welcoming you... More 

Bogota, Colombia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 23, 2016

very conveniently located close to major points of interest, shopping areas. Easy transportation. Confortable rooms with modern amenities. Breakfast buffet is limited but good quality. The king bead is not a single mattress but to on a single base, not very confortable.

Helpful?
Thank Pacho4
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Pacho4, Thank you very much for taking your time to review your experience at Petit Palace Embassy Serrano Hotel and for sharing it with the TripAdvisor Community. We are very glad that you enjoyed your trip to Madrid. Our aim is to make our guests feel at home, offering them with a comfortable stay , a Healthy breakfast and... More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 28, 2016

Better location and neighborhood in Madrid impossible!!! We had a pleasant stay at this hotel , you have great shops , restaurants, markets around, the staff very polite and friendly, we arrived early and where very tired from our long trip so they inmmediately chequed for a room to be ready as soon as possible.

Helpful?
Thank Xenia B
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Xenia B, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. We are very pleased that you liked the hotel and its location. We truly appreciate your positive comments regarding our hotel and staff. We will keep working our utmost to keep surprising our guests and make their stay memorable.... More 

Cupertino, California
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 22, 2016

We stayed for 4 nights at this hotel. It really is in an exclusive neighborhood with great shopping around it. Transportation to Puerta Del Sol was easy and cheap using taxis. Safe neighborhood. Very helpful staff...they speak in English very well. Only reason I gave 4 starts instead of 5 is because we were given a family room where two... More 

Helpful?
Thank Vipul S
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Vipul S, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. We are very pleased that you liked the hotel and its location.The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them... More 

1 review
Reviewed August 13, 2016

The Hotel is not fancy but with a very comfortable bed and shower, complete continental breakfast, small gym and free bikes for guests. Location is just great, near the best stores, center city, museums and restaurants.

Helpful?
Thank Helena B
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Helena B, We are very pleased to know that you enjoyed your stay at Petit Palace Embassy Serrano Hotel. We truly appreciate your positive comments regarding our hotel and staff sharing them with TripAdvisor Community. We will keep working our utmost to keep surprising our guests and make their stay memorable. Looking forward to welcoming you again soon. Kind... More 

Girona, Spain
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 11, 2016

Stayed here on a recent trip to the US Embassy in Madrid (a short 5 minute walk away if that's why you're headed to Madrid, too). The staff was fantastic, the location is great--a short walk to the Puerta de Alcalá, the Retiro, and the Prado. 24 hour access to nearby parking, comfortable room with a balcony, free bike rental,... More 

Helpful?
Thank youreapeein
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear youreapeein, First of all we would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is our pleasure to know that we fulfilled your expectations. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all... More 

New York City, New York
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 24, 2016 via mobile

I went to Madrid after my 7daya vacay in Portugal 🇵🇹 It was a last minute trip and I booked a last minute hotel in the city. There were some many available options and after reading some mixed reviews I decided to stay at The Petite Palace Embassy Hotel on Serrano Street. And let me tell you, it was the... More 

Helpful?
1 Thank Marina C
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Marina C, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is a pleasure for us to hear that your expectations were met at our property. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Petit Palace Embassy Serrano Hotel is the only hotel in Serrano street, Madrid: a XIXth century building beautifully refurbished and one of the most distinguished boutique hotels in Madrid. This hotel in the Salamanca district is perfect for a shopping weekend in Madrid or a business trip with the best services: Wi-Fi and iPads, Jacuzzi, breakfasts... ... more   less 

Additional Information about Petit Palace Embassy Serrano

Address: Calle Serrano 46 | ​​(between C / Hermosilla, C / Ayala), 28001 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $111 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Petit Palace Embassy Serrano 4*
Number of rooms: 75
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Travelocity, HotelTravel.com, Odigeo, Agoda, Cheap Tickets and Priceline so you can book your Petit Palace Embassy Serrano reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Petit Palace Embassy Madrid
Petit Palace Embassy Hotel Madrid
Hotel Style:
#65 Luxury Hotel in Madrid
#101 Business Hotel in Madrid
#136 Family Hotel in Madrid
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Questions & Answers

Here's what travelers have asked, with answers from Petit Palace Embassy Serrano staff and other travelers.
2 questions
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Northampton, United Kingdom
9 months ago
Los Angeles, California

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Questions? Get answers from Petit Palace Embassy Serrano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ensure its a front facing room. ”
 of 5 bubbles N5487ZRtraveller, Aug 24, 2016 | Read review
“Rooms are quiet and comfortable. With luggage avoid rooms accessible only through stairs.”
 of 5 bubbles 552helenab, Aug 13, 2016 | Read review
“Quiet rooms facing away from Calle Serrano”
 of 5 bubbles johnmL9066WF, Jun 20, 2016 | Read review
“small rooms but with all that is needed”
 of 5 bubbles Marianagold, May 25, 2016 | Read review
“Rooms that are not on the Calle Serrano side are very quiet. We heard that the ones on Serrano can be noisy on weekday mornings.”
 of 5 bubbles mirpuria, Apr 27, 2016 | Read review
5 of 5
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