Hotel Nuevo Madrid
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Calle Bausa 27, 28033 Madrid Spain
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Room & Suite (174)
Dining (39)
About
#242 of 487 in Madrid
Location
3.1
Cleanliness
4.1
Service
3.9
Value
3.9
Located in the business area of Chamartín, with excellent transport communications with the main access routes to the centre of Madrid. Close to Plaza Castilla, the airport and IFEMA.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
Spa
Parking garage
Wifi
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Taxi service
Banquet room
Meeting rooms
Massage
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Room service
Minibar
Flatscreen TV
Hair dryer
Safe
Laptop safe
Refrigerator
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Business
Languages Spoken
English, French, Spanish, Arabic and 1 more
Location
Full view
62Somewhat walkable
Grade: 62 out of 100
89Restaurantswithin 0.75 miles
10Attractionswithin 0.75 miles
Contact
Calle Bausa 27, 28033 Madrid Spain
Name/address in local language
Getting there
Duque de PastranaMadrid Metro11 min
Pío XIIMadrid Metro12 min
Rental CarsSee rental cars from $24/day
Nearby restaurants
Restaurante Sal Negra
576 reviews13 minMediterranean
Pizzart Corner Estación Chamartín
189 reviews15 minItalian
Restaurante PAIPAI
771 reviews15 minFusion
Zielou
680 reviews15 minInternational
See all nearby restaurantsNearby attractions
Bowling Chamartin
62 reviews14 minBowling Alleys
Estacion de Chamartin
317 reviews15 minArchitectural Buildings
Rolling Dance & Burger
32 reviews14 minGame & Entertainment Centers
Iglesia Ortodoxa Rusa de Santa Maria Magdalena
11 reviews9 minChurches & Cathedrals
See all nearby attractions1658Reviews49Q+A60Room tips
Reviews
Traveler rating
- 518
- 684
- 283
- 89
- 84
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Popular mentions
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Most Recent
They modified our stay without warning or reason, and checked us out 2 days before term. Their only explanation was that the cleaning lady entered the room which was too clean, they just decided based on her opinion that the room was empty and they proceeded with a check out even tho we were just visiting. Apparently they decide who stays and who goes based on the cleaning lady's opinion. AND WE PAID IN FULL BY THE WAY !!!
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Date of stay: February 2022
Value
Cleanliness
Service
Room Tip: Front door after they kick you out
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Helpful
Response from DEPARTAMENTO DE ATENCION AL CLIENTE, Atención al cliente/recepción at Hotel Nuevo Madrid
Responded Feb 15, 2022
Dear customer, you booked a week which was not paid for. Two days later we saw that you had left, and after four days without being able to contact you, and without you letting us know anything, we charged you for the only two nights that you had slept with us. Nobody stopped you from going back up to the room, you didn't let us explain anything to you and you left the hotel. Nobody threw you out of the hotel and we did not charge you for the entire stay. Best regards,
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+1
Simple hotel, there isn’t nothing to impress, the room was too simple, the bathroom was too old, I needed to go til the reception to ask clean towels because the room services was very bad, there isn’t nobody to help with de bags, really was a place to sleep, just it! Check in and check out were very quickly. Hotel simples, não existe nada para de impressionar, o quarto era muito simples, o banheiro era muito antigo , eu precisei ir até a recepção para pedir toalhas limpas porque o serviço de quarto era muito ruim, não existe ninguém para te ajudar com as malas, realmente era um lugar para dormir, só isso! O check in e check out foram muito rápidos.
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Date of stay: October 2021Trip type: Traveled
Room Tip: There really are better hotels!
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Helpful
The hotel is very bad, the services are bad and they only want money, there is not even a kitchen in the hotel room, anything you want even water you have to pay for… The area is noisy because there is a highway next to the hotel,, the hotel is very far from the city center and you have to take a bus and a train The hotel area is bad because there are no restaurants or grocery stores nearby. I would not recommend this hotel to people who want to visit Madrid. I will not do this again
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Date of stay: October 2021Trip type: Traveled
Room Tip: Very bad hotel
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Helpful
Response from DEPARTAMENTO DE ATENCION AL CLIENTE, Atención al cliente/recepción at Hotel Nuevo Madrid
Responded Oct 17, 2021
Dear guest, your comment is, at least, surprising. Why would our hotel have a kitchen in the rooms? What picture or description made you think we have them? Could you be talking about another hotel? Have you really checked our location before booking? Because we are not a city center hotel. This is a peaceful and smooth Madrid area and you need transportation to reach the city center. Please reconsider your complete comment. Regards.
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I am right now trying to get some sleep, and it feels like you are in the middle of the highway, and I am on yeh 11st floor. It is literally impossible to rest. I went to the reception anf they simply told me that there was nothing they could do. Do not stay here!
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Date of stay: October 2021Trip type: Traveled
Helpful
Response from DEPARTAMENTO DE ATENCION AL CLIENTE, Atención al cliente/recepción at Hotel Nuevo Madrid
Responded Oct 7, 2021
We regret the incident with the window and we apologize but we assure you that all our windows have double glazing (otherwise it would be a big mistake being next to the highway). Another thing is that that window was out of adjustment (which can happen with the repeated use of hotel facilities) and, therefore, the noise could enter. It is surprising to read that front desk did not offer to change rooms immediately (as we do with any major issue) or send our technicians to solve the incident on the fly. Thank you very much and, again, we are very sorry.
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My room was facing the highway and is very noisy. Room was too hot even with Aircon on. No kettle in the room so you can't make drinks. The gym is too small and the machines defective. The spa is good with sauna, steam and jacuzzi but only two people allowed and is fully booked most of the time
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Date of stay: October 2021Trip type: Traveled
Room Tip: Get a room facing the back
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1 Helpful vote
Helpful
Response from DEPARTAMENTO DE ATENCION AL CLIENTE, Atención al cliente/recepción at Hotel Nuevo Madrid
Responded Oct 5, 2021
Dear guest, we are sorry your staying with us was not as expected. All our windows have double glazing so yours might be misadjusted (you could have called front desk and it would have been repaired right away by our technicians). Kettles are available for a fee or free of charge in superior rooms. Our fitness area is free of charge and, as specified in most important webs, of reduced size. Our relaxing area, also free of charge for our guests, has limited capacity temporarily and requires prior booking due to the exceptional Covid situation we are all living. Most of our clients appreciate our security meassures. Best regards and have a great day.
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I stayed for almost a week here and had a wonderful experience. Every member of the staff were very pleasant to interact with, and either spoke English fluently or had a good sense of humor as I pieced together sentences with my abysmal grasp of Spanish. The room was clean and comfortable, the breakfast buffet and restaurant were both great, and it's a quick drive to/from the airport. My only complaints were that their laundry service is expensive (although that isn't unique to this hotel by any means) and their location is a bit of a hike away from the closest metro station (but the surrounding area has a nice vibe which makes the walk pleasant). 5/5 for a business traveler oriented hotel, and still very good for personal travel.
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Date of stay: July 2021Trip type: Traveled
Value
Location
Service
Helpful
Fantastic hotel, very clean and modern. Great breakfast. The staff here are so very helpful and knowledgeable, we took the advice of places to eat, and they were superb places. Can see myself staying here again. Thank you.
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Date of stay: August 2020
Helpful
My fauvorite hotel in Madrid. Clean, excellent professionals always ready to kindly support and good location: Chamartin Train St. and Airport and by taxi in 10 minutes you are in city center. Price is really great almost during whole time of the year.
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Review collected in partnership with this hotel
Date of stay: March 2021Trip type: Traveled
Helpful
I visited mainly to make use of its spa facilities and I'm glad I did. The reception staff can speak English and were helpful towards all our needs. The room is large sized and very clean. The spa facilities are kept clean and there were no limits on how much we could use it. The location is near a busy highway but the thick windows prevent any noise transfer. I would recommend for all the right reasons and don't recall any negatives!
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Date of stay: September 2019Trip type: Traveled
Helpful
...who could complain? 60 Euros in a double room for two people, very good price. We were not going to stay in Madrid and were on our way north to France. Easy and close to the highway. Clean, comfortable, nice and friendly staff. As with most other places, the restaurant was closed and room service only. Ate an entrecote with tomato and mozarella sallad which was totally okey. This hotel is a good one while on your way. You want to see Madrid and stroll along the streets to and from your hotel? This is not the one. Pure sleep and go.
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Date of stay: May 2020Trip type: Traveled
1 Helpful vote
Helpful
PRICE RANGE
$54 - $91 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridCiudad Lineal / Costillares
NUMBER OF ROOMS
226
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Claim Your Listing Frequently Asked Questions about Hotel Nuevo Madrid
Which popular attractions are close to Hotel Nuevo Madrid?
Nearby attractions include Bowling Chamartin (0.7 miles), Estacion de Chamartin (0.7 miles), and Iglesia Ortodoxa Rusa de Santa Maria Magdalena (0.4 miles).
What are some of the property amenities at Hotel Nuevo Madrid?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Nuevo Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Nuevo Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Nuevo Madrid?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Nuevo Madrid?
Conveniently located restaurants include Pizzart Corner Estación Chamartín, Restaurante Sal Negra, and Restaurante PAIPAI.
Are there opportunities to exercise at Hotel Nuevo Madrid?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Hotel Nuevo Madrid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Nuevo Madrid?
The staff speaks multiple languages, including English, Spanish, French, German, and Arabic.
Are there any historical sites close to Hotel Nuevo Madrid?
Many travelers enjoy visiting Royal Palace of Madrid (4.3 miles), Plaza Mayor (4.2 miles), and Museo Cerralbo (4.0 miles).
Is Hotel Nuevo Madrid accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.