They modified our stay without warning or reason, and checked us out 2 days before term. Their only explanation was that the cleaning lady entered the room which was too clean, they just decided based on her opinion that the room was empty and they proceeded with a check out even tho we were just visiting. Apparently they decide who stays and who goes based on the cleaning lady's opinion. AND WE PAID IN FULL BY THE WAY !!!
Simple hotel, there isn’t nothing to impress, the room was too simple, the bathroom was too old, I needed to go til the reception to ask clean towels because the room services was very bad, there isn’t nobody to help with de bags, really was a place to sleep, just it! Check in and check out were very quickly. Hotel simples, não existe nada para de impressionar, o quarto era muito simples, o banheiro era muito antigo , eu precisei ir até a recepção para pedir toalhas limpas porque o serviço de quarto era muito ruim, não existe ninguém para te ajudar com as malas, realmente era um lugar para dormir, só isso! O check in e check out foram muito rápidos.
The hotel is very bad, the services are bad and they only want money, there is not even a kitchen in the hotel room, anything you want even water you have to pay for… The area is noisy because there is a highway next to the hotel,, the hotel is very far from the city center and you have to take a bus and a train The hotel area is bad because there are no restaurants or grocery stores nearby. I would not recommend this hotel to people who want to visit Madrid. I will not do this again
I am right now trying to get some sleep, and it feels like you are in the middle of the highway, and I am on yeh 11st floor. It is literally impossible to rest. I went to the reception anf they simply told me that there was nothing they could do. Do not stay here!
My room was facing the highway and is very noisy. Room was too hot even with Aircon on. No kettle in the room so you can't make drinks. The gym is too small and the machines defective. The spa is good with sauna, steam and jacuzzi but only two people allowed and is fully booked most of the time
I stayed for almost a week here and had a wonderful experience. Every member of the staff were very pleasant to interact with, and either spoke English fluently or had a good sense of humor as I pieced together sentences with my abysmal grasp of Spanish. The room was clean and comfortable, the breakfast buffet and restaurant were both great, and it's a quick drive to/from the airport. My only complaints were that their laundry service is expensive (although that isn't unique to this hotel by any means) and their location is a bit of a hike away from the closest metro station (but the surrounding area has a nice vibe which makes the walk pleasant). 5/5 for a business traveler oriented hotel, and still very good for personal travel.
Fantastic hotel, very clean and modern. Great breakfast. The staff here are so very helpful and knowledgeable, we took the advice of places to eat, and they were superb places. Can see myself staying here again. Thank you.
My fauvorite hotel in Madrid. Clean, excellent professionals always ready to kindly support and good location: Chamartin Train St. and Airport and by taxi in 10 minutes you are in city center. Price is really great almost during whole time of the year.
I visited mainly to make use of its spa facilities and I'm glad I did. The reception staff can speak English and were helpful towards all our needs. The room is large sized and very clean. The spa facilities are kept clean and there were no limits on how much we could use it. The location is near a busy highway but the thick windows prevent any noise transfer. I would recommend for all the right reasons and don't recall any negatives!
...who could complain? 60 Euros in a double room for two people, very good price. We were not going to stay in Madrid and were on our way north to France. Easy and close to the highway. Clean, comfortable, nice and friendly staff. As with most other places, the restaurant was closed and room service only. Ate an entrecote with tomato and mozarella sallad which was totally okey. This hotel is a good one while on your way. You want to see Madrid and stroll along the streets to and from your hotel? This is not the one. Pure sleep and go.