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I've been in this hotel for less than 2 hours and it's been awful. Bathroom was dirty and they haven't been able to clean it in 40 minutes because "the reception desk is full", they clearly have different priorities. Bad wifi signal as well, hopefully...More
This hotel is in a really good location, close to the metro and a lot of restaurants and shops. That is about the only good thing about this hotel. The beds are terribly uncomfortable. The bathrooms are dirty. The rooms aren't very clean, we found...More
Spent one night here
Sad to say: never again
The rooms are equipped with old furniture.
Bed seems 100 years old
Bath rooms not clean and old
It all looks more like a youth hostel
Price with 160 Euro/Night without breakfast absolutely too expensive
The apartment was fine for the price. The people at reception at night was very very rude, smoking and disputing everything I requested (extra key for the room, wifi password...)
Good location to go walking everywhere. They clean up the room everyday. We didn't use...More
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The building was kind of old and needs some refurbishing.
The air conditioner was not quite working so my family was struggling with the heat when we went last summer (July 2016).
Their rooms were dark and there were not so much available sockets to...More
1 Thank zeija
Response from Isabel R, Director Comercial at Aparthotel Serrano RecoletosResponded April 25, 2017
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
We are very sorry to hear your room was hot during you...More
$74 - $164 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Accessible rooms ,
Number of rooms
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Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of
opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
There is no pool. It is central. When I stayed there, it was undergoing refurbishment and much of it was in a mess. No rom telephones, Escalator service varied. No proper breakfast area. No idea about escalators in Madrid... More
There is no pool. It is central. When I stayed there, it was undergoing refurbishment and much of it was in a mess. No rom telephones, Escalator service varied. No proper breakfast area. No idea about escalators in Madrid generally but if you want a pleasurable holiday avoid this hotel