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Novotel Madrid Center

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Novotel Madrid Center
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358 Reviews from our TripAdvisor Community

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Showing 103: English reviews
A TripAdvisor Member
3 of 5 stars Reviewed 2 days ago NEW

I booked a room with a queen-size bed , but the receptionist named Jorge , gave me room 1061 with 2 single beds .( there is no smiled at all) The hotel is currently under renovation , and I was not notified when the reservation . No problem unfinished room with windows , silicon is not closing as it should... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank A TripAdvisor Member
Cheshire, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I booked this hotel through their own website just four weeks before staying there this week with my wife and 13 year old son.We have never stayed in a Novotel before. I was pleasantly surprised by the price I paid for three nights in a four star hotel but this may be because Madrid closes down in August and the... More 

Helpful?
Thank Russell C
Bournemouth, England, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here from 6th - 9th August. We chose this hotel as my brother and his wife had also booked into the hotel for his 30th birthday and we wanted to surprise him. We arrived quite early, around 10.30 am and rather exhausted from our journey and so we were really hoping we could check in to our room... More 

Helpful?
Thank Nina M
West Yorkshire, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here for one night with our 18 month old daughter. The room and bathroom were comfortable, clean and spacious (considering it's a city centre hotel). Bonus that it had a fridge and two bottles of water complimentary - important for a hot country! As is good air conditioning, this was spot on too. The reception staff were fantastic,... More 

Helpful?
Thank ChelsNathMcJohnson
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Sydney, Australia
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Having stayed in Novotel hotels in Asia, we were disappointed with the standard of this hotel. It didn't quite feel luxurious, nor have the usual Novotel standard of decor. We arrived after more than 12 hours travelling from Singapore and had to get our bathroom cleaned immediately upon arrival, after finding the previous guests' hair hadn't been cleaned out properly.... More 

Helpful?
Thank GDaugherOfXerxes
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Madrid Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

Isola del Gran Sasso d'Italia, Italy
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

It's very nice hotel.. Near metro station 3mn walking. Near the bus Rouge stop 12mn walking... Many restaurants around and supermarket...but still quiet.. 💝 all The stuff were very helpful and kind... Great and delicious breakfast....rooms are good and clean

Helpful?
Thank lara d
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Osijek, Croatia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was completely delight with renovation done on this hotel. Stylishly furnished with cosy, warm atmosphere, large rooms and excellent buffet breakfast. Very interesting patio in front of the hotel. Definitely worth coming again, and it will be my address while in Madrid for sure.

Helpful?
Thank CVITA64
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, JUAN M. ROMERO - Director / Manager More 

Aberdeen, United Kingdom
Level Contributor
155 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a great hotel. Its not that central but its not far to walk to the nearest metro stop (goya) or , as we did, use the bus system which takes you right into the centre of madrid in about 10-15 minutes. The check in was easy and the room was lovely. One small niggle was that our room... More 

Helpful?
1 Thank Terrycharleton
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, JUAN M. ROMERO - Director / Manager More 

UK
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is big and modern with great rooms. It is pretty central. The staff were all extremely pleasant and helpful. The only issue is that for this quality of hotel I would have expected a better quality breakfast. The coffe was terrible and the quality of the food wasn't great.

Review collected in partnership with Accorhotels.com

Helpful?
Thank justme231
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It is fairly close to the airport and there is a direct bus for five euros called the airport express which runs 24hrs a day. It's very handy. Timetable is at the bus stop (sadly the hotel don't have a copy) which is about a 10 minute max walk. You literally come out of the hotel, turn left and go... More 

Helpful?
Thank Melissa A
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Novotel Madrid Center

Address: Calle o'Donnell 53, 28009 Madrid, Spain (Formerly Hotel Convencion)
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $63 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Center 4*
Number of rooms: 790
Reservation Options:
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Hotel Style:
#89 Luxury Hotel in Madrid
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