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Novotel Madrid Center

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Novotel Madrid Center
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428 Reviews from our TripAdvisor Community

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Showing 127: English reviews
Cairo, Egypt
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Great hotel , every thing was great the location was amazing takes around 5 mins to go to any place by taxi ( excluding the airport takes around 20min and 30€ ) , the stuff was excellent. (They arranged a large taxi for a Groupe of 6 to take as too and from Wb theam park which is outside Madrid... More 

Helpful?
Thank MHHenry86
Fordingbridge, United Kingdom
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned from a four night stay really well placed to get everywhere and clean and tidy, the breakfast was good and the drinks were reasonably priced, will be back the park is at the end of the road, and you can walk into the centre of Madrid, the bus to the hotel is two minute walk away and costs... More 

Helpful?
Thank Gralor69
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Paris, France
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The hotel is very nice with a good geographical situation. The rooms are clean and comfy but the breakfast is a real nightmare. From 7 in the morning there is a lot of people, confusion and noise. The milk is only in one place, far from the coffee so that you have to cross the all room to put milk... More 

Helpful?
Thank Véronique L
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Madrid Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

Rayleigh, Essex
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We visit Madrid regularly as our daughter lives there. This hotel has recently been refurbished and it is was our first time staying but we will definitely return. The Airport bus service stops about 5 mins away so it is very convenient. The hotel is busy, efficient but surprisingly quiet. It seems to be used by a lot of the... More 

Helpful?
Thank CAN745
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Santiago de los Caballeros, Dominican Republic
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed at the Novotel for 3 Nights on our honeymoon. The hotel is new and the place is nicely decorated. When we got in there was a bell boy receiving our luggage which for me was great because these types of hotels never have this service. It made me so happy!! The staff is very friendly and they try... More 

Helpful?
Thank Raquelquesada
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Madrid Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

This hotel met all of our needs during a first visit to Madrid. 10 minutes from the airport by taxi at noon on Saturday. Helpful staff oriented us to Madrid and neighborhood restaurants. Hotel is close to Metro and the sights but in a less touristy area of Madrid. Sunday morning brunch was delicious. Our room was well-appointed. Our only... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Margaret M
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, JUAN M. ROMERO - Director / Manager More 

San Francisco Bay Area
Level Contributor
239 reviews
224 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The friendly staff had our key packs ready, and checked us in swiftly. All hotels should have such an efficient staff! Our room was a decent size. Although it had only one small window, it was plenty bright with lots of lighting. The bed was comfortable and had all non-feather pillows (allergy sufferers thank you!). Each side of the bed... More 

Helpful?
Thank RoadWrangler
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Richmond, Canada
Level Contributor
57 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for four nights. Hotel is located in the smartest residential area of Madrid. It is close to the Park, but not much else. Both the nearest Metro stations are quite a hike (8-10 mins). Hotel itself has recently been refurbished (still going on in parts). Very clean and new. Rooms well equipped, but with very limited views... More 

Helpful?
1 Thank Richmondbois
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Madrid Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

Fuengirola, Spain
Level Contributor
122 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We normally stay more central(Gran Vía area) when visiting Madrid but, we found this hotel to be very smart in a lovely quiet area of Madrid. Metro links are close by so easy to travel around the city centre. The staff are all very friendly and efficient and the room was great and comfortable. A major problem seems to be... More 

Helpful?
Thank Narathip
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

Thanks for your interest in our hotel and also for your comments and suggestions, during your last stay in Madrid We would also like to inform you that all the Novotel Madrid Center Hotel Staff works day by day following the main objective of improving, not only our facilities, but also all the aspects regarding the attention and quality of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Novotel Madrid Center

Address: Calle o'Donnell 53, 28009 Madrid, Spain (Formerly Hotel Convencion)
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $77 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Center 4*
Number of rooms: 790
Reservation Options:
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Hotel Style:
#89 Luxury Hotel in Madrid
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