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Hotel Urban

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Traveler (1092)
Room & Suite (296)
Videos (1)
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Hotel direct offer!Enjoy a 15% discount when booking at the official hotel website
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About

#55 of 469 hotels in Madrid
Location
4.9
Cleanliness
4.7
Service
4.7
Value
4.3
Travelers' Choice
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, French
Hotel links
Special Price:Enjoy a 15% discount when booking at the official hotel website
3,029Reviews26Q+A100Room tips
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Mimiviajera wrote a review Mar 2024
Key Biscayne, Florida, United States32 contributions65 helpful votes
The Urban looks and feels sleek, elegant and expensive. It also has exceptional service at every turn: From the doorman to the exceptionally nice servers at the bar. The whole design of the hotel is distinctive and elevated. This is a hotel that truly makes you feel like you're in a very upper class level of service. THe location is unbeatable, in the heart of Madrid, but, tucked away in a corner that also provides a sense of privacy. This will be my new go-to locale in Madrid.
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
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Location
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Service
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded 1 week ago
Dear Guest, Thank you for your detailed review. We are thrilled to hear that the sleek and elegant design of our hotel resonated with you, offering a distinctive and elevated ambience. Our dedicated team takes great pride in delivering exceptional service, and it is heartening to know that their efforts have not gone unnoticed. Indeed, our coveted location in the heart of Madrid provides both the vibrancy of the city and a private retreat, a balance we strive to perfect for discerning guests like yourself. It is truly rewarding to know that Urban has become your preferred destination in Madrid. We aim to be a haven where luxury and class meet, and your recognition of this is the highest compliment we can receive. We look forward to seeing you on a future stay. Best regards, Andreu Canals, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah L wrote a review Feb 2023
United States61 contributions48 helpful votes
+1
Hotel's Favorite
This was the second time I’ve stayed at this property. It’s a fantastic location, steps from the Puerta Del Sol- and very walkable, even with the current construction projects in the area. The welcome glass of cava is a nice touch, as are the roses in the rooms. Rooms are quiet and private, with just the right touch of amenities- robes & slippers, thick towels, great water pressure, a comfortable bed, lux linens, and best of all a complimentary mini-bar! I enjoyed doing some yoga in the fitness room, which is small- but efficient. The pool was closed during my stay. It would be nice if they heated it, but apparently it’s only a seasonal use pool. I also enjoyed the complimentary African museum in the basement, with its many interesting relics. My rate included breakfast, which was excellent as well. Top notch service, and delicious food choices. The staff is very friendly and highly accommodating. I will definitely be back to Urban should my travels take me to Madrid again!
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Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded Feb 14, 2023
Dear Sarah, Thanks for this review. We are always glad to welcome returning customers, and we are thrilled to know that everything was to your satisfaction and you found your room to be so comfortable. We are also delighted that our breakfast offering met your expectations and that you were able to make use of our fitness facilities. We all hope that we may have the pleasure of welcoming you back in the future. Best wishes, Xavier Gener, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Guy Merschon wrote a review Mar 2024
1 contribution
loved the hotel, the room was comfort and the bed was great. the location is very good and close to the metro(more than one station) and the 'Garn via' is a few minutes walking. the staff and room service was amazing.
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to review your stay. We're thrilled to hear that you had a great experience and that the comfort of your room met your expectations. It's also wonderful to know you enjoyed our prime location, close to multiple metro stations and the vibrant Gran Vía. Our team is delighted to receive your compliments on their friendliness and the room service provided. We aim to maintain our high standards of cleanliness and spaciousness, so we are glad these aspects contributed positively to your stay. We look forward to seeing you again in the future. Best wishes, Andreu Canals, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fanny B wrote a review Mar 2024
Paris, France4 contributions4 helpful votes
Great service, the rooms are spacious, food is delicious (breakfast of queen), amazing experience! The Urban hotel has a great location. I can't wait to come back during Summer to enjoy the rooftop :)
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded 2 weeks ago
Dear Fanny, thank you for taking the time to share your experience at our hotel. We're thrilled to hear that you enjoyed the spaciousness of our rooms and the quality of our food offerings, particularly the breakfast which aims to provide a regal experience. It's also wonderful to know that our central location contributed positively to your stay. Our team takes great pride in delivering exceptional service, and we're delighted that this was evident during your visit. We look forward to the opportunity to welcome you back in the summer to experience the rooftop area, which offers stunning views and a relaxing ambiance. We look forward to seeing you again. Best regards, Andreu Canals, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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williamcN4488AG wrote a review Mar 2024
19 contributions8 helpful votes
We recently spent 3 nights at the Hotel Urban upon the recommendation of a friend who lives in Madrid. We loved the hotel - it is beautiful physically and, more important, everyone was incredibly friendly. The food was delicious and the bar was fantastic. The rooms were great and very clean. The rooftop deck was great - and I can only imagine how it must be in the summer when the rooftop pool and bar are open. The location is fantastic! You are close to everything - but not in the middle of the crowds. And, the pricing for the hotel was very reasonable when compared to other hotels in the area. I can highly recommend the Hotel Urban and without reservation. Excellent place.
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded 2 weeks ago
Dear William, Thank you for sharing your positive review. We are thrilled to hear that our hotel's design and the attentiveness of our team made a lasting impression on you. Our commitment to maintaining the cleanliness of our spacious rooms is a top priority, and your acknowledgement of this effort is greatly appreciated. The rooftop deck is indeed a highlight, and we're glad you enjoyed it, even outside of the summer season when the pool and bar are in full swing. It's wonderful to know that our central yet peaceful location contributed positively to your stay. Your recommendation is the highest compliment we can receive. The entire team look forward to welcoming you back for a future visit. Kind regards, Andreu Canals, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gina D wrote a review Mar 2024
1 contribution
Fantastic hotel with very professional staff! And excellent service. We definitely go back soon! The hotel has a unique decoration and incredible scent in the lobby! Rooms are comfortable and the bathroom is neat and clean with nice amenities.
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Date of stay: March 2024
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded 4 weeks ago
Dear Guest, Thank you for reviewing your recent stay at our hotel. We are thrilled to hear that you appreciated our hotel's unique decoration and the inviting aroma of our lobby. It's wonderful to know that our commitment to professionalism and excellent service left a lasting impression on you. Our team is also delighted that you found comfort in our rooms, and that the cleanliness and amenities met your expectations, reflecting our dedication to providing a luxurious and well-appointed stay for our guests. We look forward to welcoming you back. Kind regards, Andreu Canals, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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paulisssssima wrote a review Mar 2024
1 contribution
I felt like João Gilberto when he lived in Copacabana Palace. Really nice room with a view to the trees & the staff and art collection in the hotel were amazing. Great breakfast and accommodations. Thanks!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded 4 weeks ago
Dear Guest, Thank you for this positive review of your stay with us. We're absolutely delighted to hear that our art collection captivated you, offering a journey of discovery around every corner. It's wonderful to know that the view from your room added a special touch to your stay, reminiscent of a lush, tree-filled landscape. Our team is thrilled to have contributed to your positive experience, as we always strive to provide friendly and helpful service. Additionally, we're glad that our breakfast offerings met your expectations, with a variety of options to start your day right. We hope to see you again soon for another enjoyable experience. Best wishes, Andreu Canals, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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EJBKPF wrote a review Feb 2024
New York City, New York1 contribution1 helpful vote
Our stay at Hotel Urban was absolutely perfect. We can’t wait to visit again in the future. From start to finish, Hotel Urban’s staff and facilities were phenomenal. Also, they have the best bar at Glass!!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded Mar 1, 2024
Dear Guest, Thank you for positively reviewing your visit. We are thrilled to hear that our team made such a positive impact on your stay and that you appreciated the unique design and cleanliness of our hotel. It's fantastic to know that the service provided by our team met your expectations and that you found our rooms to be comfortable for a good night's sleep. We're equally pleased that our Glass bar left a lasting impression on you with its offerings. We look forward to seeing you again in the future. Best wishes, Andreu Canals, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gil R wrote a review Feb 2024
Amsterdam, The Netherlands10 contributions1 helpful vote
Upon arrival we felt very confortable with the warm welcome. The hotel is extremely well located, and is beautifully decorated. The room is spacious, pleasant clean aroma and beds are very confortable. You should try a couple of the signature cocktails at their bar, Glass. Breakfast has lots of tasty and healthy options. The best part of the experience was the staff, extremely nice, very attentive to detail and always helpfull. As they didnt need the room imidiately they let us do a late checkout, closer to our flight time. On my next visit to Madrid will stay here again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded Mar 1, 2024
Dear Gil, Thank you for sharing your experience at our hotel. We're thrilled to hear that our attentive staff made a great impression and that our central location was convenient for your stay. It's wonderful to know the spaciousness and cleanliness of our rooms contributed to your comfort, and we're glad our unique décor resonated with you. Our team takes pride in offering a welcoming atmosphere, so we're pleased that you felt at home from the moment you arrived. The Glass bar's signature cocktails are indeed a highlight, and we're happy you enjoyed them. We also appreciate your kind words about the variety and quality of our breakfast selection. Our staff is truly grateful for your recognition of their dedication to guest satisfaction, and we're pleased we could accommodate a late checkout on this occasion to suit your travel schedule. We look forward to seeing you again in the future. Kind regards, Andreu Canals, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TimMol6 wrote a review Feb 2024
Eemnes, The Netherlands1 contribution
We love Madrid. Hotel Villa Real was perfect. It has a central location in the city and the personnel was friendly. We got some nice advice about the placed we had to visit. We will recommended this place for sure!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded Mar 1, 2024
Dear Tim, Thank you very much for your kind review. We are thrilled to hear that you loved our central location, which, as you mentioned, is perfectly situated for easy access to Madrid's main attractions. Our team is also delighted to know that their friendly and helpful nature contributed positively to your experience and that our advice on places to visit was to your liking. We look forward to the pleasure of welcoming you back. Our kindest regards, Andreu Canals, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$244 - $394 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
madrid urban hotel, hotel urban madrid, urban hotel madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
96
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL URBAN - Updated 2024 Prices & Reviews (Madrid, Spain)

Frequently Asked Questions about Hotel Urban
Which popular attractions are close to Hotel Urban?
Nearby attractions include Museo Nacional Thyssen-Bornemisza (0.2 miles), Calle 365 Callejón Secreto (0.10 miles), and Fox In A Box Madrid (0.3 miles).
What are some of the property amenities at Hotel Urban?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel Urban?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Urban?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Urban?
Yes, parking is available to guests.
What are some restaurants close to Hotel Urban?
Conveniently located restaurants include El Sur de Moratín, La Vaca Argentina Ventura, and La Pizzateca.
Are there opportunities to exercise at Hotel Urban?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hotel Urban have airport transportation?
Yes, Hotel Urban offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Urban located near the city center?
Yes, it is 0.2 miles away from the center of Madrid.
Are any cleaning services offered at Hotel Urban?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Urban?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.