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Carrera de San Jeronimo, 34, 28014 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
3 people are viewing this hotel
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$326
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Free cancellation until 12/31/21
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$326
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Free cancellation until 12/31/21
Destinia.com
$266
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Free cancellation until 10/25/21
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Traveler (966)
Room & Suite (491)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Urban
Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#56 of 482 hotels in Madrid
Location
Cleanliness
Service
Value
Travelers' Choice
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Trendy
Languages Spoken
English, French

Location

Full view
100Great for walkers
Grade: 100 out of 100
774Restaurantswithin 0.3 miles
218Attractionswithin 0.3 miles
2589Reviews26Q+A100Room tips
Traveler rating
  • 1,714
  • 607
  • 172
  • 65
  • 31
Time of year
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Popular mentions
Keysha C wrote a review Oct 20
New York City, New York7 contributions
Hotel Urban is a stunning work of art. Every detail is thoughtful and inspiring. Located in a very convenient and central location in Madrid. The beauty of the hotel is only exceeded by the graciousness & hospitality of the staff. Traveling during Covid can be quite an adjustment and the hotel did everything to make us feel safe and comfortable. They even recommended a convenient and affordable place to get a Covid test for our trip to Lisbon. Juan Manuel the bellman was so sweet and Juan "Pepe" at the front desk was the best! Make sure to check out the rooftop for a drink or coffee, the view is stunning. Can't wait to visit again.
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Review collected in partnership with this hotel
Date of stay: October 2021
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stephanieaguirre124 wrote a review Oct 11
Los Gatos, California4 contributions
I cannot rave enough about this fantastic hotel! My husband and I stayed at this gem during our honeymoon and the entire staff made us feel right at home. When we arrived, tired from our travel to Madrid, the staff was very inviting and offered us some cold Cava while we checked into the hotel. The manager, Pepe, was very kind to us during check in. Since we were celebrating our honeymoon, the hotel provided us a bottle of champagne and chocolates to help us celebrate. It was a really wonderful gesture and it just showed the level of attention that they pay to their guests. The hotel was clean and the room was very spacious. La Puerta del Sol was just a five minute walk from the hotel and there is some fantastic nightlife nearby. We would definitely come back to stay at this hotel again!
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Date of stay: October 2021
Location
Cleanliness
Service
Room Tip: Ask for a smoke-free room!
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Response from Hotel- cmanager, Propriétaire at Hotel Urban
Responded 1 week ago
Dear Stephanie, Thank you for such a positive review. We are thrilled that we exceeded your expectations for such an important event. We especially appreciate your kind mention of our team members who work hard to ensure that every guest has the best experience possible. This will inspire us all to keep up the good work. Please let us once again wish you all the best for the future. We look forward to welcoming you back. Kind regards, Antonio Martín, Deputy Manager
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Simon59110 wrote a review Oct 5
Paris, France30 contributions4 helpful votes
Everything was perfect, especially the location. Just not enough light for us in the room, everything is very "dark" in term of atmosphere, but I think this is the sytle of the Hotel. The room service was a bit long so we canceled our order. The breakfast was great. I recommend this hotel!
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded 2 weeks ago
Dear Simon, Thank you for taking the time to review your stay. It's great to know that our location was ideal for your time in Madrid and that we were able to help start your day off on the right foot with our tasty breakfast buffet. We are sorry that our decor was not quite to your taste and more particularly the lighting system which allows different atmospheres to be created at the touch of a button; our team are always happy to help find a solution if informed of any issues while on-site. We regret any delays in our service and we will be sure to address this with our team. We hope that we can welcome you back in the future. Best wishes, Antonio Martín, Deputy Manager
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rach2010186402 wrote a review Sep 2021
London, United Kingdom172 contributions70 helpful votes
What a wonderful hotel. We checked in after 11pm, due to our flight getting in late and when we checked in the front desk were very helpful. They managed to book us into a restaurant right away! Our room was lovely, nice and modern. the only thing I would suggest in the room is a vanity/dressing area so you don't have to do your hair and makeup in the bathroom but other than that it was wonderful. The rooftop bar is wonderful. I loved everything about this hotel, from the wonderful aroma in the lobby, to the amazing location. The only thing I would say is that the room service could do with improving, we rang room service twice during our stay and both times they didnt have the items on the menu we requested. But other than that Hotel Urban has become my new place to stay in Madrid.
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Date of stay: September 2021
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Response from Hotel- cmanager, Propriétaire at Hotel Urban
Responded 4 weeks ago
Dear Rach, Thank you for taking the time to share your review. We are glad to know that you enjoyed your stay with us and that we would be your top choice whenever visiting Madrid. Thank you for acknowledging the excellent service provided by our team members and for appreciating our convenient location. The issues you have raised will be reviewed with our team to ensure an improved service is delivered in the future. We also appreciate your suggestions and we have taken them into consideration. We hope to welcome you back soon. Best wishes, Antonio Martín, Deputy Manager
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Lisa E wrote a review Sep 2021
7 contributions
The staff is incredibly warm, friendly and helpful, from the lovely Senegalese doorman to the front desk (which arranged for my covid test), chambermaid and restaurant waiters. The hotel design and decor are modern, elegant and interesting while still being warm. The room was extremely comfortable and luxurious. Lighting and bedding were great. Excellent location. Would definitely come back!
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Hotel- cmanager, Propriétaire at Hotel Urban
Responded Sep 15, 2021
Dear Guest, Thank you for such a positive review. We are delighted to know that you had a pleasant stay and that you would visit us again. Thank you very much for acknowledging the excellent service provided by our team members and for appreciating our comfortable rooms as well as our unique Art Deco style. We would be delighted to welcome you back on another occasion. All the best, Antonio Martín, Deputy Manager
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PRICE RANGE
$175 - $327 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
madrid urban hotel, hotel urban madrid, urban hotel madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
96
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Frequently Asked Questions about Hotel Urban
Which popular attractions are close to Hotel Urban?
Nearby attractions include Museo Nacional Thyssen-Bornemisza (0.2 miles), Fox In A Box Madrid (0.3 miles), and Sunset 80s (0.2 miles).
What are some of the property amenities at Hotel Urban?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel Urban?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Urban?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Urban?
Yes, parking is available to guests.
What are some restaurants close to Hotel Urban?
Conveniently located restaurants include Lettera Trattoria Moderna, Le Coq Atocha, and Grama Lounge.
Are there opportunities to exercise at Hotel Urban?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hotel Urban have an airport shuttle?
Yes, Hotel Urban offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Urban located near the city center?
Yes, it is 0.2 miles away from the center of Madrid.
Are any cleaning services offered at Hotel Urban?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Urban?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.