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Carrera de San Jeronimo, 34, 28014 Madrid Spain
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Urban
Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#44 of 473 hotels in Madrid
Location
Cleanliness
Service
Value
Travelers' Choice
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast buffet
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Romantic
Languages Spoken
English, French
Location
Full view
100Great for walkers
Grade: 100 out of 100
728Restaurantswithin 0.3 miles
205Attractionswithin 0.3 miles
Contact
Carrera de San Jeronimo, 34, 28014 Madrid Spain
Name/address in local language
Getting there
SevillaMadrid Metro3 min
Banco de EspañaMadrid Metro6 min
Rental CarsSee rental cars from $12/day
2,535Reviews26Q+A100Room tips
Reviews
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Popular mentions
The Hotel Urban was a great find and after reading many reviews, most people have this hotel spot on. Its centrally located to the main tourist locations in Madrid. You can easily walk around to the large amount of good and bad (large chain) tapas bars and even take a stroll along Gran Via for some shopping. The rooms are dark (as many reviews have mentioned) but still exceptionally enjoyable. We booked one of the suites which came with the glass enclosed bathroom and its curved wall making the couch and TV area a little seperate from the bed (just as they show in the picture via the hotel website). The bathroom was a nice touch, but the shower was a bit of a letdown. It reminded me of a 2 star hotel with its plastic shower frame, and would have been nice to have a luxury touch since the entire bathroom was on display (quite strange). The staff were brilliant, check in was a breeze and the staff on the door are helpful, friendly and just supurb. On the rooftop is a small but enjoyable swimming pool (good luck getting a sunbed around the pool as the 7 or 8 that are there go quickly). This is nice in the summer of Madrid as not many hotels have pools. There is also a bar on the rooftop and some outdoor seating - which is brilliant to enjoy the hot sunny days in Madrid. Overall we would recommend this hotel if you want a luxury, affordable, and close to the city hotel. …
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Date of stay: August 2019
2 Helpful votes
Helpful
Response from Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Urban
Responded Jul 24, 2020
Dear Carlo, It was a pleasure it was to receive your kind feedback. Thank you for your comprehensive review that not only lets us know where we are doing well but also some aspects that may need improving. It's wonderful to know that our team members provided you with the high standards of service expected and had such a positive impact on your experience. Thank you for recommending us to fellow travellers! We hope to welcome you on your next visit to Madrid. Kind regards, Antonio Martín, Deputy Manager
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My four days at the Urban hotel was pleasant. The bed was comfortable, the room had everything I needed and the hotel staff was attentive. The hotel is a short walk from the Sol subway station and near several good restaurants. My favorite was an Argentine steak house a few doors away from the hotel.
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Date of stay: March 2020Trip type: Traveled on business
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Urban
Responded Mar 17, 2020
Dear Guest, Thank you for reviewing your stay at Urban Hotel - our modern design 5*GL hotel in the centre of Madrid. We are absolutely delighted that you had such a pleasant stay with us. Your positive comments regarding our convenient location, comfortable rooms, and especially our team's quality service is greatly appreciated. We all aim to make every experience memorable, so your feedback is very rewarding. We hope to have the pleasure of welcoming you back on your next visit. Kind regards, Antonio Martín, Deputy Manager
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It's a very nice hotel. Excellent, 5 star gourmet restaurant and a nice bar that serves interesting seafood tapas. Rooms are very clean, the service staff was very knowledgeable and accommodating. The only thing I didn't like was the lighting system in the rooms. Instead of just switches, there were panels that had about five options for lighting. I just wanted to turn on the lights and all the options seemed to be a bit excessive for a weary traveler trying to put my lights on. The shower was a little bit difficulty as well. There are three big knobs to work to get the shower engaged. It was way too much of a test after a long day. I just wanted to turn on the water and take a shower, turning the shower off was just as much a problem. On the positive side the bath rooms are beautiful with frosted glass and modern fixtures. An outstanding surprise was a little box of melt in your mouth house made chocolates that were beyond anything in the chocolate family I every had. I like the place, just would need to come in well rested to work the lights and shower.…
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Date of stay: March 2020
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Urban
Responded Mar 17, 2020
Dear Jim, Thank you for taking the time to share your valuable review. We appreciate your positive comments, and we are pleased that you had a good stay overall. Thank you for appreciating our high standards and service that we strive to uphold. However, we apologise for the inconveniences that you experienced during your stay. Our team members are readily available to assist you in operating the lighting and shower systems if you have any difficulties. Nevertheless, we are thrilled that we are able to provide you with a great dining experience. We hope to be able to welcome you again. Best wishes, Antonio Martín, Deputy Manager
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We visited the roof bar with friends today - half the group were upstairs and there was plenty of room but a very rude member of staff stopped three of our friends from joining the others. He literally told them to get out of the lift. They bought drinks in the downstairs bar whilst they waited but were then not allowed to take them upstairs. Once upstairs, the bar staff were awful. No hello, no thank you just terrible service. This place is pretentious and I would avoid at all costs.
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Date of stay: March 2020Trip type: Traveled with friends
1 Helpful vote
Helpful
Response from Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Urban
Responded Mar 26, 2020
Dear Mark, Thank you for taking the time to share your feedback with us. We are very sorry for the delay in responding to your review, I wanted to take the time to investigate thoroughly what may have happened with all parties. I can only say how sorry I am for this unfortunate situation that could have been better explained at the time to avoid any issues. Rest assured that this has been reviewed with all our team to ensure it does not reoccur in the future. I hope that we might be able to welcome you back for an improved experience on any future visits to Madrid. Best regards, Antonio Martín, Deputy Manager
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Everything about this hotel is brilliant. The staff, the facilities, the food and the rooms are excellent. From the moment we arrived to the hotel the staff made us feel so welcome and this continued throughout the stay. The rooms are spacious, the mini bar is complementary, the TV has chrome cast and the bed is very comfortable. The hotel is in walking distance from everything we wanted to do too so we did not have to get any metros/taxis. The rooftop bar is a lovely place to relax also, although in the winter season the pool is closed and the entire rooftop is closed on Mondays and Tuesdays. Every other day it is open from 1pm-9pm. However this did not impact our stay at all, I would recommend this hotel to anyone going to Madrid!
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Date of stay: February 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Urban
Responded Mar 4, 2020
Dear Amy, Thank you for this excellent review of your recent stay at Hotel Urban, We are delighted that you had a pleasant stay and that our quality rooms met all your expectations. It is really rewarding to receive your feedback about our team members who work hard to ensure that every guest has a great experience and we are grateful for your kind recommendation. We regret that on this trip you were unable to use our outdoor rooftop pool, we are unfortunately subject to municipal regulations concerning seasonal pools which only allows them to be opened from mid-May to mid-September. Hopefully, you will be able to have a dip in the pool and a refreshing drink at our rooftop bar on your next visit. All of the team hopes to see you again soon. Kind regards, Antonio Martín, Deputy Manager
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PRICE RANGE
$175 - $327 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
madrid urban hotel, hotel urban madrid, urban hotel madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
96
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Claim Your Listing Frequently Asked Questions about Hotel Urban
Which popular attractions are close to Hotel Urban?
Nearby attractions include Museo Nacional Thyssen-Bornemisza (0.2 miles), Fox In A Box Madrid (0.3 miles), and Sunset 80s (0.2 miles).
What are some of the property amenities at Hotel Urban?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel Urban?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Urban?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Urban?
Conveniently located restaurants include Lola Si Mola, Grama Lounge, and Restaurante Morgana.
Are there opportunities to exercise at Hotel Urban?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hotel Urban have an airport shuttle?
Yes, Hotel Urban offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Urban located near the city center?
Yes, it is 0.2 miles away from the center of Madrid.
Are any cleaning services offered at Hotel Urban?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Urban offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.