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Hotel Urban Madrid
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Traveler (979)
Room & Suite (293)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Urban
Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#44 of 492 hotels in Madrid
Location
4.9
Cleanliness
4.7
Service
4.6
Value
4.2
Travelers' Choice
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Luxury
Languages Spoken
English, French
Hotel links
Special Price:20% discount

Location

Full view
100Great for walkers
Grade: 100 out of 100
860Restaurantswithin 0.3 miles
232Attractionswithin 0.3 miles
2727Reviews26Q+A100Room tips
Traveler rating
  • 1,830
  • 616
  • 180
  • 69
  • 33
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Most Recent
Trek19668596806 wrote a review Yesterday
2 contributions
The rooms are spacious for Madrid. Very comfy beds, great amenities in room. Of course the rooms are a bit dated but so are most hotels in Madrid. The staff is really helpful and kind. The location is also great, close to everything.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christina Y wrote a review Aug 1
New York City, New York6 contributions
Best hotel ever!!! This was a cool experience. Lots of special touches. Museum grade art everywhere. Rooms were sleek and interesting. Cleverly designed. Service was exceptional, best I have ever experienced in my WHOLE life. Rooftop is a destination complete w a wraparound bar, solarium and a pool. Again, service was top notch and super efficient. Lots of nice touches throughout like branded towels, excellent robes, coffee, homemade chocolate and champagne. And candy. Bathrooms are an experience. Could not stop taking pictures! Location is exquisite here.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded 2 days ago
Dear Christina, Thank you for your kind review. What a wonderful review, we truly appreciate you choosing to stay with us. It is a pleasure to know that our team members and service met your needs and expectations. We look forward to seeing you again. Best regards, Raquel Casado, General Manager
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KCB1980 wrote a review Jul 2022
Ilkley, United Kingdom138 contributions59 helpful votes
Cool design hotel in a fantastic location in central Madrid. Spotlessly clean, cool roof bar and small pool area. Really friendly staff. Very reasonably priced for a 5 star hotel. Very nice breakfast inc fizz but plenty of options nearby too. Cebo restaurant currently closed. Aircon was great and a free minibar. Tip, super easy to get to the airport from the hotel in a 20euro Uber vs a a few changes on the tube.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your review. It is rewarding to hear that you enjoyed so much of your stay and found our location to be very convenient. We appreciate your kind comments about our high standards and team who work hard to cater to our guests’ needs in the best way we can; our guests' satisfaction is our highest reward. We're sorry if our pool was not quite as large as you had hoped, rooftop pools do have their restrictions but we hope it does permit our guests to unwind with a refreshing dip. We look forward to welcoming you back in the future. Best regards, Raquel Casado, General Manager
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CraigfromMontana wrote a review Jul 2022
Stevensville, Montana1 contribution
We had a short overnight stay. The front desk staff were super and we enjoyed our short visit. We were able to walk to a wonderful square for drinks and some food. We would stay here again with quick and easy access to a variety of sites, etc.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
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Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded 2 weeks ago
Dear Craig, Thank you very much for this kind review of your recent stay at Hotel Urban, in Madrid. We are so pleased you enjoyed your stay and that we met all your expectations. Thank you for mentioning our strategic location; we are delighted to know that you found this to be ideal. We appreciate your recognition of our team's excellent service. We look forward to seeing you again on your next visit. Best wishes, Raquel Casado, General Manager
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C6802AYbrianm wrote a review Jul 2022
1 contribution
Very nice hotel but air conditioning was a problem. The air conditioners were not strong enough to deal with the extreme Summer heat in madrid. The staff was amazing. They were helpful, kind, solution oriented, and spoke English very well.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded 2 weeks ago
Dear Brian, Thank you for taking the time to share your experience with us. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to cater to our guests’ needs in the best way we can. Our guests' satisfaction is our highest reward. However, we are sorry to see that you were not entirely satisfied with your stay and apologise for the inconvenience. We appreciate your candid feedback and will be taking the time to assess the situation. We hope to have the opportunity to welcome you back on a future occasion. Kindest regards, Raquel Casado, General Manager
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Heba585 wrote a review Jul 2022
Kuwait City, Kuwait1 contribution1 helpful vote
The hotel location is perfect very near to everything. The stuff is very friendly. I stayed in family suite duplex and the balcony was very cute. The bed is comfy and Aircondtion. Would differently stay there again.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded 2 weeks ago
Dear Heba, Thank you for taking the time to leave your review. We are thrilled to know that you had such a fantastic stay with us! A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Thank you once again. We are glad that our location was ideal for your requirements. We look forward to seeing you again. Best regards, Raquel Casado, General Manager
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Med E wrote a review Jul 2022
Casablanca, Morocco37 contributions42 helpful votes
The hotel est located in the center of Madrid. The staff is very profesional and sympathetic. First class service. Rooms are spacy and clean. We will come back to this hotel for our next trip to Madrid
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded 2 weeks ago
Dear Guest, Many thanks for your review. It’s a delight to hear that you had an enjoyable stay and appreciated our convenient location. Our entire team works very hard to ensure that we deliver a high standard of service and a memorable experience during your stay. We are happy to know that we met your expectations. We are glad that everything was satisfactory with your room. We look forward to seeing you again in the future. Kind regards, Raquel Casado, General Manager
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RobbieLA wrote a review Jul 2022
Los Angeles, California6 contributions
5* hotel, modern and very comfy. Rooms are comfortable and equipped with all techs needed. The bed is very comfortable and so are the pillows. They even provide a free minibar with water and soft drinks free of charge. Service from the reception and bellman is very friendly and efficient. Service at the roof top bar is also very good. Highly recommended hotel.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel- cmanager, Propriétaire at Hotel Urban
Responded 3 weeks ago
Dear Robbie, Thank you very much for your kind review. We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements. It is always rewarding for our team to be appreciated by a guest, and we are truly delighted to hear that you received such courteous and professional service. We look forward to seeing you again. Best regards, Raquel Casado, General Manager
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icecube67 wrote a review Jul 2022
Reykjavik, Iceland59 contributions22 helpful votes
we have been staying on many occasions in Madrid , different locations , different hotels and this one is by far the best hotel , the staff is very nice and the location is great , we will come back for sure .
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded Jul 4, 2022
Dear Guest, Thank you for taking the time to share your positive feedback. Thank you for your kind comments about our dedicated team who do work hard to ensure that we deliver the best service and always meet your expectations. Every member of our team enjoys catering to your needs as much as you enjoy your stay. We look forward to welcoming you back. Best wishes, Raquel Casado, General Manager
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OJM wrote a review Jul 2022
London, United Kingdom3 contributions
Absolutely fantastic weekend spent at the Hotel Urban in June with a close friend for a lads weekend away. The hotel was so located so we could walk everywhere and explore Madrid - a brilliant city by the way. The hotel staff were so so friendly - particularly the reception staff who recommended Resturants and helped us get into Flamenco and Jazz cafe. Also a special shout out to David at the roof top bar. We probably spent too much time up there enjoying tanqueray sevilla but with weather like that and such a relaxing environment - why ever not! Thanks to all the staff for a brilliant weekend. We will be back - we might have to bring wives and girlfriends next time! VAMOS David.
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Date of stay: June 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel- cmanager, Owner at Hotel Urban
Responded Jul 4, 2022
Dear Guest, Thank you very much for this kind review of your recent stay at Hotel Urban, in Madrid. It is rewarding to know that you received such great service; we always aim to meet and where possible exceed our guests' expectations and its wonderful for the team to receive such fantastic feedback. We look forward to welcoming you again. Best regards, Raquel Casado, General Manager
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PRICE RANGE
$169 - $244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
madrid urban hotel, hotel urban madrid, urban hotel madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
96
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Frequently Asked Questions about Hotel Urban
Which popular attractions are close to Hotel Urban?
Nearby attractions include Museo Nacional Thyssen-Bornemisza (0.2 miles), Fox In A Box Madrid (0.3 miles), and Essential Flamenco (0.2 miles).
What are some of the property amenities at Hotel Urban?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel Urban?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Urban?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Urban?
Yes, parking is available to guests.
What are some restaurants close to Hotel Urban?
Conveniently located restaurants include La Vaca Argentina, Lettera Trattoria Moderna, and Grama Lounge.
Are there opportunities to exercise at Hotel Urban?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hotel Urban have airport transportation?
Yes, Hotel Urban offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Urban located near the city center?
Yes, it is 0.2 miles away from the center of Madrid.
Are any cleaning services offered at Hotel Urban?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Urban?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.