The rooms are spacious for Madrid. Very comfy beds, great amenities in room. Of course the rooms are a bit dated but so are most hotels in Madrid. The staff is really helpful and kind. The location is also great, close to everything.
Best hotel ever!!! This was a cool experience. Lots of special touches. Museum grade art everywhere. Rooms were sleek and interesting. Cleverly designed. Service was exceptional, best I have ever experienced in my WHOLE life. Rooftop is a destination complete w a wraparound bar, solarium and a pool. Again, service was top notch and super efficient. Lots of nice touches throughout like branded towels, excellent robes, coffee, homemade chocolate and champagne. And candy. Bathrooms are an experience. Could not stop taking pictures! Location is exquisite here.
Cool design hotel in a fantastic location in central Madrid. Spotlessly clean, cool roof bar and small pool area. Really friendly staff. Very reasonably priced for a 5 star hotel. Very nice breakfast inc fizz but plenty of options nearby too. Cebo restaurant currently closed. Aircon was great and a free minibar. Tip, super easy to get to the airport from the hotel in a 20euro Uber vs a a few changes on the tube.
We had a short overnight stay. The front desk staff were super and we enjoyed our short visit. We were able to walk to a wonderful square for drinks and some food. We would stay here again with quick and easy access to a variety of sites, etc.
Very nice hotel but air conditioning was a problem. The air conditioners were not strong enough to deal with the extreme Summer heat in madrid. The staff was amazing. They were helpful, kind, solution oriented, and spoke English very well.
The hotel location is perfect very near to everything. The stuff is very friendly. I stayed in family suite duplex and the balcony was very cute. The bed is comfy and Aircondtion. Would differently stay there again.
The hotel est located in the center of Madrid. The staff is very profesional and sympathetic. First class service. Rooms are spacy and clean. We will come back to this hotel for our next trip to Madrid
5* hotel, modern and very comfy. Rooms are comfortable and equipped with all techs needed. The bed is very comfortable and so are the pillows. They even provide a free minibar with water and soft drinks free of charge. Service from the reception and bellman is very friendly and efficient. Service at the roof top bar is also very good. Highly recommended hotel.
we have been staying on many occasions in Madrid , different locations , different hotels and this one is by far the best hotel , the staff is very nice and the location is great , we will come back for sure .
Absolutely fantastic weekend spent at the Hotel Urban in June with a close friend for a lads weekend away. The hotel was so located so we could walk everywhere and explore Madrid - a brilliant city by the way. The hotel staff were so so friendly - particularly the reception staff who recommended Resturants and helped us get into Flamenco and Jazz cafe. Also a special shout out to David at the roof top bar. We probably spent too much time up there enjoying tanqueray sevilla but with weather like that and such a relaxing environment - why ever not! Thanks to all the staff for a brilliant weekend. We will be back - we might have to bring wives and girlfriends next time! VAMOS David.