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Petit Palace Opera

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839 Reviews from our TripAdvisor Community

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Showing 229: English reviews
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Reviewed 5 days ago NEWvia mobile

We stayed at Petit Palace Arenal for 3 nights and loved every minute of it. The staff were brilliant and the family room was excellent. Spacious and clean with a lovely balcony overlooking Calle del Arsenal. One of our sons was celebrating his 13th birthday and the staff made a real effort to make him feel special. From the happy...

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Helpful?
Thank Chris F
Trinidad L, Front desk manager at Petit Palace Opera, responded to this review

Dear Chris; Thank you for your review about your stay in our hotel. We all are so happy reading we were part of a memorable experience. Thank you for your nice words about my colleagues in our different areas. We hope to be able to welcome you back very soon. Warm regards. Trinidad Lopez. Front desk manager.

Reviewed 1 week ago via mobile

I visited here over a weekend 10th-13th March with my partner. At first the hotel doesn't look too much on the outside. Looks clean but nothing to grab your attention right away. However, the location of this hotel is perfection. It's a two minute walk from the Plaza Mayor, which has great tapas restaurant and bars. The hotel is very...

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Helpful?
Thank PDC2292
Trinidad L, Front desk manager at Petit Palace Opera, responded to this review

Dear guest; Thank you so much for your interest and for your nice review about our hotel. We are very happy knowing you enjoied your stay and our hotel war part of a great experience in Madrid. I hope to be able to welcome you back again very soon. Warm regards. Trinidad Lopez. Front desk manager.

Reviewed 2 weeks ago via mobile

A perfect little find! Myself and my partner stayed here for 2 night while touring the city and going to watch the football. The location of this hotel is perfect and just a 20 minute drive from the airport costing €30 by taxi. There is some maintenance work on the metro so one of the main lines isn't in use....

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1Thank _katielouisee
Trinidad L, Front desk manager at Petit Palace Opera, responded to this review

Dear guest; Thank you for being so kind with your review about your stay with us. We are more tan happy knowing we were part of a great experience. I hope to be able to welcome you back very sopn. Warm regards. Trinidad Lopez. Front desk manager.

Guildford, United Kingdom
Reviewed 3 weeks ago via mobile

Arrived late and the lady on the desk was very helpful, the bunks hadn't been put up on our room as per our booking but this was sorted very quickly. Good central location- it is noisy at night so if you are a light sleeper this isn't for you.

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Helpful?
Thank hartynutrition
Trinidad L, Front desk manager at Petit Palace Opera, responded to this review

Dear Guest; Thank you for your reservation and for your review. Let me kindly inform you about we do have rooms faced not to the main Street and i beg you to let us nkow about your prefferences on your next reservation. And about all our rooms for four people are composed by bunk beds. I do really hope to...

San Juan, PR
Reviewed 5 weeks ago

We have been in Madrid, Spain many times and stayed in many hotels and "hostals" of different categories. This year we stayed in Petit Palace Arenal and the experience was great. When we checked in, the person at the reception counter was Julita who was attentive, courteous and professional. But all the personnel was also excellent. The hotel location is...

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Helpful?
Thank Sixto_2000
Trinidad L, Front desk manager at Petit Palace Opera, responded to this review

Dear Guest; Thank you for your interest and for making us so happy reading your lines and knowing we were part of a great experience in Madrid; Thank you for your mention to my colleague Julita and the rest of our personnel. We are looking forward to welcome you back very soon. Warm regards. Trinidad Lopez. Front desk manager.

Tangier, Morocco
Reviewed February 10, 2017 via mobile

Situated in a perfect location, in a beautiful historic building. The room was small but clean. The breakfast was good, fresh & tasty, the staff was helpful & smiling, & my little brother was happy with the welcome gift (sweets & lollypop). This is my first visit to Madrid, & surely i will stay at this hotel again, very very...

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Helpful?
Thank salma_jamal
Trinidad L, Front desk manager at Petit Palace Opera, responded to this review

Dear guest; Thank you for your interest and for making us so happy with your review and your nice words about our staff. We are very glad to know we were part of a nice experience and knowing you will be choosing our hotel again is the best new we could receive. Warm regards. Trinidad Lopez Front desk manager.

Bali, Indonesia
Reviewed January 21, 2017 via mobile

Stay for my business trip here in Madrid. The hotel located in Sol, close from metro station, restaurant, shop and many more. Room itself are good with such guest amenities and supplies for business traveller or leisure. Good cleanliness, bfast and helpful staff make our stay enjoyable one.

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Thank komangsudirga
Trinidad L, Front desk manager at Petit Palace Opera, responded to this review

Dear guest; Thank you for your reservation and for making us so happy reading your lines about your stay. It is a pleassure to know we were part of a great experience. I hope to be able to welcome you back very soon. Warm regards. Trinidad Lopez. Front desk manager

Reviewed January 21, 2017 via mobile

Very bad our bag stolen from hotel no security staff were non cooperative and didnt said any single word of s sorry we were very upset but staff they keep saying your fault very bad lost £800 worth stuff

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Helpful?
Thank Moueez S
Trinidad L, Front desk manager at Petit Palace Opera, responded to this review

Dear guest; we are very sorry about your case. We were unable to do anything for you since you left your bag unatended near our hotel door. I am sorry if you understood we thought it was your fault, we never meant it. In this cases we feel as helpless as you and the only option is to let the...

Reviewed January 17, 2017

Excellent location, very central. 5 mins on foot to Plaze del Sol. 10 mins on foot to Gran Via. Rooms are well kept and bed is very comfortable. Prior to booking this hotel, I read some reviews stating that area is noisy, however while we were there, from the room nothing could be heard :) Staff are really nice and...

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Helpful?
Thank Justin C
Trinidad L, Front desk manager at Petit Palace Opera, responded to this review

Dear guest; Thank you for your reservation and for taking part of your time sharing your feedback about your stay in our hotel. We are very happy reading your nice words about your experience and knowing you would recommend our place. I hope to be able to welcome you back very soon. Warm regards. Trinidad Lopez. Front desk manager.

San Juan, Puerto Rico
Reviewed January 16, 2017

Excellent location. Decent hotel for the price. Location near the Mercado San Miguel and Plaza del Sol. Walking distance to Gran Via and Chocolateria San Miguel. Staff are very friendly. The area is a bit noisy until around 6am since it is near Plaza del Sol. The noise did not bother me but it bothers some people.

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Helpful?
Thank klfreytes
Trinidad L, Front desk manager at Petit Palace Opera, responded to this review

Dear guest; Thank you for your reservation and for sharing your feedback about your stay on internet. We are very happy to know you enjoied your stay and we were part of a great experience. I hope to be able to welcome you back very soon. Warm regards. Trinidad Lopez. Front desk manager

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Petit Palace Arenal Madrid Hotel is a hotel in the centre of Madrid perfect for romantic tripd and family holidays. Carefully refurbished in 2012, it offers the best quality and comfort. Enjoy a modern hotel between la Puerta del Sol and the Opera, with personal attention and exclusive services: free Wifi, press, breakfasts. ... more   less 

Additional Information about Petit Palace Opera

Address: Calle Arenal 16 | Puerta del Sol And Mayor Square, 28013 Madrid, Spain (Formerly Petit Palace Arenal)
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range: $83 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Petit Palace Opera 3*
Number of rooms: 68
Reservation Options:
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Also Known As:
High Tech Petit Palace Arenal Hotel Madrid
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Questions & Answers

Here's what travelers have asked, with answers from Petit Palace Opera staff and other travelers.
12 questions
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Greenville, South Carolina
9 months ago
Western Ireland, Ireland
over a year ago

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Questions? Get answers from Petit Palace Opera staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“A room facing the street is a plus, never mind the "noise".”
 of 5 bubbles , Jan 4, 2017 | Read review
“Highest floor on the back side when you are a light sleeper or bring ear plugs ;-)”
  • Calle Arenal during December. The xmas lights do go out late in the evening.
 of 5 bubbles RudyvWest, Dec 19, 2016 | Read review
“Behind the Sun Plaza”
 of 5 bubbles 880carolh, Oct 23, 2016 | Read review
“get inside rooms away from street”
 of 5 bubbles 811patg, Oct 1, 2016 | Read review
“Front facing rooms offer views of the lively street below, back room quiet but bleak outlook.”
 of 5 bubbles Whiska, Sep 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question