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Petit Palace Arenal

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Petit Palace Arenal
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699 Reviews from our TripAdvisor Community

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Showing 201: English reviews
Victoria, Malta
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great staff and place is decent. When you compare how much you pay to the service you get its really good! The place is very central and walking distance from most places. I would recommend it for anyone doing a short stay

Helpful?
Thank MarlonGrech
Trinidad L, Front desk manager at Petit Palace Arenal, responded to this review

Dear guest; Thank you fo ryour reservation and for your review about your stay in our hotel. We are very happy reading your comments about your experience with us. I hope to be able to welcome you back very soon. Warm regards. Trinidad Lopez. Front desk manager. More 

1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

Geez, I know it's Europe but the room was the smallest I've ever stayed in and I've traveled long and extensively. Literally had to walk/edge sideways along the wall and end of bed to go one side of room to the other. 3/4 height etched Glass door to bathroom with toilet right there when you walk in. Don't trust their... More 

Helpful?
Thank Robert H
Trinidad L, Front desk manager at Petit Palace Arenal, responded to this review

Dear guest; Thank you for your reseravtion and for your interest in our hotel. I am sorry to read your lines about your stay and I take the option to inform you we would have been glad to change your room in case you asked for it on our desk since we do have several rooms with different distributions. I... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is at a very good location. You have the Plaza del Sol 5 minute walk or less to one side and the Royal Palace 10 min walk the other way. Many store and restaurants in the area. We only stayed one night and were able to walk around to the tourist attractions. The hop on hop off bus... More 

Helpful?
Thank JMV22
Trinidad L, Front desk manager at Petit Palace Arenal, responded to this review

Dear guest; Thank you for your interest and reservation in our hotel and for your nice review about your stay. We are very happy knowing you would chooose our hotel again. This is the best new we can ever receive from our guets. I hope to be able to welcome you back again very soon. Warm regards. Trinidad Lopez. Front... More 

London, United Kingdom
Level Contributor
184 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is very centrally located. Breakfasts were really excellent, thanks to Ruth. The receptionists were all very helpful. Always forget that you don't get a kettle in the room and there's no room service for tea and coffee, which is a shame. All the basics are catered for though and would definitely recommend this hotel.

Helpful?
Thank Trangmard
Trinidad L, Front desk manager at Petit Palace Arenal, responded to this review

Dear guestM Thank you for choosing our hotel and for taking part of our time sharing your lines on internet about your stay with us. I hope you were able to borrow a kettle since we do have them at our guest disposal. It would be a great pleassure to be able to receive you again very soon and give... More 

UK
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 1 week ago

Having booked the Petit Palace Arenal late just before our travel to Madrid, we were pleasantly surprised. OK it's a 3 star hotel, if you want more go for a 4 star, but it was clean, central location just off Puerta del Sol main square, surrounded by shops ad restaurants, and the hop on hop off tourist bus stops nearby... More 

Helpful?
Thank Whiska
Trinidad L, Front desk manager at Petit Palace Arenal, responded to this review

Dear Whiska; Thank you for your reservation and for taking part of your time sharing your feedback about your stay. You do really describe our location and our hotel facilities. I hope to be able to welcome you back again and give you another great experience. Warm regards. Trinidad Lopez. More 

Lausanne, Switzerland
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The hotel is very well located just few meter from Puerta del Sol, which is very practical for a few day visit in Madrid : plenty of bars, restaurants, shopping and monuments to visit can be reached by foot. Rooms are nicely decorated and bathroom is really handy. It was nice to have the spa shower for that category hotel.... More 

Helpful?
Thank Yvan G
Trinidad L, Front desk manager at Petit Palace Arenal, responded to this review

Dear guest; Thank you for your reservation and for sharing your review on Tripadvisor about your stay with us. I am very happy reading your lines about your experiencia and about our staff. And I am really sorry to read about your total score and let me take the oportunity to explain you we alway do our best in order... More 

Israel
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed in the Petit Palace Arenal hotel for two nights. We are a family of 2 + 4 kids and booked one room for 6 which was great. Two bunk beds and one double bed, two bath rooms and plenty enough space. Friendly staff, A/C, wifi, all you need. Most of all the hotel is located really in the... More 

Helpful?
Thank DaphSem
Trinidad L, Front desk manager at Petit Palace Arenal, responded to this review

Dear guest; Thank you so much for your reservation and for your review. We are more tan happy Reading your lines and nowing we were part of a great experience. I do really hope to be able to receive you and your family very soon. Warm regards. Trinidad Lopez. Front desk manager More 

Amsterdam, The Netherlands
1 review
4 of 5 stars Reviewed August 8, 2016 via mobile

We had a wonderful time at the petit palace. Location is very central. Very pleasant and helpful staff. Since we have one child gluten free diet we appreciated the stay extra for the good care during breakfast (special thanks to Lucena!). When we return to Madrid petit palace will be the place to be.

Helpful?
Thank jigli
Trinidad L, Director de Recepción at Petit Palace Arenal, responded to this review

Dear guest; Thank you for choosing our hotel and for sharing your feedback about your stay in Tripadvisor. We are very proud reading your lines and knowing you enjoyed your stay and we were part of a great experience. I hope to be able to welcome you back very soon again. Best regards. Trinidad Lopez. Front desk manager. More 

A TripAdvisor Member
5 of 5 stars Reviewed August 2, 2016 via mobile

Petite Palace Hotel in Arenal, by "La Puerta del Sol", a wonderful 3-stars hotel that certainly deserves a higher ranking, closed to all local business, entertainment, great restaurant's and within walking distance of "El Sol" Metro and train station, what else can you ask for ? We stayed at this charming little hotel for 2 nights on our last recent... More 

Helpful?
Thank A TripAdvisor Member
Trinidad L, Front desk manager at Petit Palace Arenal, responded to this review

Dear guest; Thank you for making us so happy reading your lines about your stay in our hotel. We are glad to know we were part of a great experience and knowing about our guests are coming back for more tan once is the best of our motivations. I hope to be able to receive you again very soon. Warm... More 

Costa Blanca, Spain
1 review
3 of 5 stars Reviewed July 16, 2016

Nice hotel, great location and cellar has lots of character. Most of staff very friendly and helpful. Good selection at breakfast but missing simple things like sliced bread and if you have a hot selection maybe bacon?

Helpful?
Thank stephenrbaker
Trinidad L, Front desk manager at Petit Palace Arenal, responded to this review

Dear guest; Thank you for choosing our hotel for your stay in Madrid and for sharing you feedback on internet. We are very happy knowing you enjoyed our location and our staff was helpfull and friendly enough during your stay. I take the option to inform you we do always have sliced bread at breakfast and almost everyday we do... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
The Petit Palace Arenal Madrid Hotel is a hotel in the centre of Madrid perfect for romantic tripd and family holidays. Carefully refurbished in 2012, it offers the best quality and comfort. Enjoy a modern hotel between la Puerta del Sol and the Opera, with personal attention and exclusive services: free Wifi, in-room computer, press, breakfasts. ... more   less 

Additional Information about Petit Palace Arenal

Address: Calle Arenal 16 | Puerta del Sol And Mayor Square, 28013 Madrid, Spain (Formerly High Tech Petit Palace Arenal)
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range: $85 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Petit Palace Arenal 3*
Number of rooms: 68
Reservation Options:
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Also Known As:
High Tech Petit Palace Arenal Hotel Madrid
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