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ILUNION Alcala Norte

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Calle San Romualdo 30, 28037 Madrid Spain
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Traveler (280)
360
Panoramas (7)
Room & Suite (170)

About

#170 of 474 hotels in Madrid
Location
Cleanliness
Service
Value
Travelers' Choice
ILUNION Alcala Norte is located in an expanding business area, next to the Juan Carlos I trade fair centre.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Parking garage
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Currency exchange
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Bottled water
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Spanish
973Reviews22Q+A19Room tips
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Popular mentions
Dariaa_Vasilievaa wrote a review Apr 2021
Madrid, Spain3 contributions
I booked a room at the Ilunion Alcalá Norte Hotel from April 3rd to 4th. Check-in at the hotel at 14: 00, but I was late and arrived at 14: 30! And at the reception I was told that the room is not ready yet and I will have to wait another 1 hour!!!!! I was in shock. I booked a superior double room with a large bed. They offered me a smaller and cheaper room instead. But I needed my room, and I had to wait for an hour, which greatly ruined my plans for the day! When I finally got to my room, it was very smoky! And they offered to just air out my room while I walk around the city! But I'm not a tourist, I booked my room for work! And I was not going to leave the room! Eventually, I just had to cancel my reservation and leave this hotel! I spent 30€ for taxi! Terrible service, the staff did not even regret what happened!!
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Date of stay: April 2021Trip type: Traveled on business
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Response from ILUNION Hoteles, Agency / Consultant at ILUNION Alcalá Norte
Responded Apr 5, 2021
Dear Dariaa, We thank you for giving us your opinions. First we would like to express our sincere apologies for the service deficiencies and we assume that your stay with us was not as you expected. About your reviews of those aspects that not pleased you, we hope to clarify with our department supervisors, reception and house keeping in this case, what happened during your check in and take appropriated actions. We are truly sorry that you have such a negative impression. We definitely regret what happened with your stay in our hotel and thank you for giving us your impressions, they are the best way to know the service we provide to our customers and where we can improve. If in the next future is in your plans back to Madrid we hope to see you again in our hotel to meet all your expectations. Our best regards. Juan A. García. Director.
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amir safarpour wrote a review Feb 2020
Shiraz, Iran71 contributions73 helpful votes
2 of my friend s and I stayed 3 nights at this hotel and stayed at two rooms.the hotel was big enough and new. rooms were clean but there were some negative points: 1- some of hotel reception guys (specially one tall yellow hair man ) didn't know how to smile . they were always ironic even at our arrival. 2- when we arrived I asked them if there is any person helps us to bring our luggage inside and they simply replied NO! 3- there was no toothpaste , brush , slipper and even shampoo or shower gel at rooms and they never charged also at next days of our stay. 4- the nearest metro station was near 1000 meters far from the hotel and after that you needed to go near 6 station with metro to reach GRAN VIA street ( the main street of Madrid ). 5- the location is at a beautiful street but it is almost hard to find taxi in front of hotel . 6- the pillows were not convenient at all for sleeping although we had same problem at all other hotels in Spain. but: there were bus stations very close to hotel and you could reach different locations with buses. there was a main supermarket and one MacDonald close to hotel . totally the service they provided was really like 3 start hotels.
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Date of stay: January 2020
Value
Service
Sleep Quality
Trip type: Traveled on business
2 Helpful votes
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Response from ILUNION H, Gerente at ILUNION Alcalá Norte
Responded Mar 1, 2020
Dear customer, Thank you very much for sharing your opinion and good rating. My apologies if we failed to give you good information about our surroundings. We note your suggestions and continue working to improve. I remain at your disponsal. Nieves Toro.
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desert h wrote a review Feb 2020
Marrakech, Morocco15 contributions5 helpful votes
I was staying in this hotel for 4 days/3 nights and first of all I was suffering to speak with people in this hotel because they couldn't understand english and they don't know what you want to eat or what you want from them and in booking they says that all the stuff can speak english. 2- its fare away from the city center.... you are going to take 2 buses or two metropolitan to get to the grand via wish is the best place to enjoy the city. 3- safety: this hotel is not safe at all because everyone from the street can access to the lobby and he can do anything he want and I get this experience by my self... I was sitting in the lobby with my wife and she put her phone to the charger and then we was talking and then she take a nap and we didn't notice that some one came from outside of the hotel and still the phone... after that my wife want her phone and she didn't find it we call the reception she call the manager and then this manager says that we should call the police and go to the police office and get the report and this not our responsibility we are so sorry because the hotel in a public place it was really crazy I pay my money to stay in a public place. 4- if you walk out side in the night there is no one in the streets next to the hotel so it scary. I don't recommend this hotel at all.
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Date of stay: February 2020Trip type: Traveled as a couple
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henryvergnaud07 wrote a review Feb 2020
Ornex, France104 contributions62 helpful votes
The hotel is modern but not particularly warm nor welcoming. It is rather sterile and it lacks decoration! The front-office employees are not particularly welcoming either but rather robotic. Our room was rather large and clean. The spring (!!!) mattresses are dated and not ideal for a good night sleep. The bathroom towels are also dated and rough on the skin. Breakfast was rather average. The hotel is conveniently located: close to the Wanda Metropolitano stadium and within a 15-minute drive from Madrid city center. Based on our experience, one might stay at that hotel if on a business trip or for an overnight but not for a memorable leisurely stay.
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Date of stay: February 2020
Location
Service
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Response from ILUNION H, Gerente at ILUNION Alcalá Norte
Responded Feb 20, 2020
Dear Henry, Thank you very much for sharing your opinion. My apologize if you have not enjoyed your stay. We will continue working to improve. I´ll be very gratefull if you have more coments o suggestions that can help us to improve. I remain at your disponsal. Nieves Toro. ntoro@ilunionhotels.com
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balay29 wrote a review Feb 2020
Paris, France267 contributions125 helpful votes
our business partner being aorund the corner , we usually stay in that hotel , convenient with nice rooms ; it is simple, but clean and quiet . untill last time, i would not have recommended for vacatinos as lobby was as gloomy as an office lobby from the 80ties could be but onw it has been renoveted , with beautiful warm colors , strong blues and beige ; chairs and sofas, you can at last think of having a drink or meet someone there ! breakfast is a standard buffet , with good choice of food. Dining room is also much better looking !
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Date of stay: January 2020
Value
Location
Service
Trip type: Traveled on business
2 Helpful votes
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Response from ILUNION H, Gerente at ILUNION Alcalá Norte
Responded Feb 20, 2020
Dear customer, Thank you very much for sharing your opinion and good rating. We will continue working to improve. Thank you specially for your appreciation about our hall. I´m very gratefull if you have more coments o suggestions that can help us to improve. I remain at your disponsal. Nieves Toro.
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PRICE RANGE
$61 - $169 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
confortel alcala norte madrid, confortel alcala norte hotel madrid
LOCATION
SpainCommunity of MadridMadridSan Blas - Canillejas / Simancas
NUMBER OF ROOMS
212
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Frequently Asked Questions about ILUNION Alcalá Norte
Which popular attractions are close to ILUNION Alcalá Norte?
Nearby attractions include Parque La Quinta de los Molinos (0.4 miles), Ncerrados Escape Room Madrid (0.7 miles), and Periquitos Park (0.7 miles).
What are some of the property amenities at ILUNION Alcalá Norte?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at ILUNION Alcalá Norte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ILUNION Alcalá Norte?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at ILUNION Alcalá Norte?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to ILUNION Alcalá Norte?
Conveniently located restaurants include La Tagliatella C/Alcalá, Madrid, Restaurante Asiatico Sorgo Rojo, and Mad Brewing.
Are any cleaning services offered at ILUNION Alcalá Norte?
Yes, dry cleaning and laundry service are offered to guests.
Does ILUNION Alcalá Norte offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ILUNION Alcalá Norte?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to ILUNION Alcalá Norte?
Many travelers enjoy visiting Plaza Mayor (4.8 miles), Casa de la Panaderia (4.8 miles), and Plaza de Toros de Las Ventas (2.2 miles).
Is ILUNION Alcalá Norte accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.