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Holiday Inn Madrid - Calle Alcala

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#112 of 447 Hotels in Madrid
Certificate of Excellence
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Holiday Inn Madrid - Calle Alcala
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637 Reviews from our TripAdvisor Community

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Showing 164: English reviews
Burbank, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the hotel because the reception of a wedding I attended was here. The room was nice and comfortable. Metro station is in walking distance. The patio area was very nice and well kept, the reception room was big, the staff was very nice and friendly.

Helpful?
Thank hjiha
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The rooms were quite big and spacious with all basic amenities.. However the staff was not friendly... They did not co-operate on being asked for help.. Also some of the stuff in the coffee maker was used in our room and the staff did not resolve the same on complaining. Overall the experience was not very good. The hotel is... More 

Helpful?
Thank devabrata r
Beatriz A, Front Office Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, More 

Hannover, Germany
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is a bit outside Madrid and it is excellent for business. Close to the office and I have nothing to complain. The personal is nice and willing to help. Rooms are used and could need a bit of a renovation. But it is clean and has everything you need on a business trip. Unfortunately no restaurant during the... More 

Helpful?
Thank gerlach98
IHGService, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear gerlach98, Thank you for taking the time to review our property. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable that there were certain aspects of your visit that did not meet your expectations in particular condition... More 

Weston super Mare, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This was our third time at this hotel for a two night break. At this time of year, mornings in the sun by the pool (after a very nice breakfast), a shower then a lazy stroll down to the centre is ideal; especially when topped off by an evening with wine and Tapas at a bar near the hotel. This... More 

Helpful?
Thank Cathy B
A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago via mobile

A very good and friendly service at a very good price. It was my first time in Madrid and I felt very safe. I hope to visit the town again soon. You can use the metro it can take you anywhere. Also you can walk and enjoy the local food and wine. Close your eyes and enjoy ..

Helpful?
Thank A TripAdvisor Member
Level Contributor
11 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is not in the center of the city, so if you want to go you need to take a bus or taxi... The food delicious, and if you order from the room service they bring it fast. The reception people nice and do their best to help you. The only problem I felt was that they don't like... More 

Helpful?
Thank Fayzeh H
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sofia M More 

Barnsley, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 11, 2016 via mobile

Stopped here with my girlfriend last week for a few nights, great English speaking staff and a very nice outside terrace. We stayed in room 204 and the room was great! Location is a bit away from everything but the metro is so simple to get around (ciudad lineal nearest metro stop). Would defiantly recommend to anyone thinking of going... More 

Helpful?
Thank Jamie B
Beatriz A, Front Office Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, Thank you very much for your review. It is very pleasant to know that you liked the Hotel Holiday Inn Madrid Calle Alcala, and our services and staff. We hope to offer you our service in your next visits to Madrid, and take the opporunity to improve more our products. Best Regards More 

Atlanta, Georgia
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 4, 2016

We came to Madrid run our first marathon and see the sights. Hotel staff was very friendly accommodating and so very helpful with everything. We asked for a lot of directions and they were happy to help. The rooms were clean and comfortable. Hotel is located within walking distance to catch the metro or bus which was a plus so... More 

Helpful?
Thank Fittravelchick
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 2, 2016

I had a business trip of more than a week, and Holiday inn was my choice, more by chance than by example. Calle Alcala is quite a long boulevard, and i did not pay attention there are more than 6 -7 km to the city center from the 416 number. To the metro station ... 5 -10 min, restaurants are... More 

Helpful?
Thank Radu G
Beatriz A, Front Office Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, More 

Dubai, United Arab Emirates
Level Contributor
3 reviews
5 of 5 stars Reviewed June 26, 2016 via mobile

Very clean rooms and good pricing compare to prices in Madrid The furniture is a bit used for example the bed mattress was over used and a bit uncomfortable but all in all good Very close to Metro station which will connect you to anywhere in the city Friendly staff who are helpful,

Helpful?
Thank Mehdi M
Beatriz A, Front Office Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
In Madrid, the economic, political and social centre of Spain, Velada Hotels present a hotel designed to cater to your every need, located on one of the city’s main thoroughfares, the Calle Alcalá. The hotel is strategically located in the city centre, minutes from the Congress and Convention Centre (IFEMA) and Barajas Airport, making it an ideal destination for any type of trip. Opened in the spring of 2003, the Velada Madrid Hotel has a total of 261 rooms spread over four floors, with all kinds of services and amenities to ensure an enjoyable stay. ... more   less 

Additional Information about Holiday Inn Madrid - Calle Alcala

Address: C/ Alcala 476, 28027 Madrid, Spain (Formerly Velada Madrid Hotel)
Location: Spain > Community of Madrid > Madrid > San Blas
Price Range: $55 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Madrid - Calle Alcala 4*
Number of rooms: 261
Reservation Options:
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Also Known As:
Velada Hotel Madrid
Hotel Style:
#79 Luxury Hotel in Madrid
#92 Family Hotel in Madrid
#105 Romantic Hotel in Madrid
#108 Business Hotel in Madrid
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