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Eurostars Suites Mirasierra

#104 of 447 Hotels in Madrid
Certificate of Excellence
Calle Alfredo Marquerie 43, 28034 Madrid, Spain (Formerly Sheraton Madrid Mirasierra Hotel & Spa)
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659 Reviews from our TripAdvisor Community

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Showing 322: English reviews
England
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Have previously stayed here when it was a Sheraton, the hotel has deteriorated considerably in a short time. I emailed to ask if they still provided a transfer from the airport, to date the hotel hasn't replied. They now don't, unlike most hotels in the city. The service is far from slick or friendly and it the biggest reason why... More 

Helpful?
Thank ahadd
Greater London, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Great public spaces and swimming pool with lifeguard. Rooms were fine but could do with a liven up and some lighting. Food was fine and beds were comfortable. Certainly not exceptional but good overall.

Helpful?
Thank sallynb
Dublin, Ireland
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed here from the 24-28th May, and thoroughly enjoyed our stay. The gentleman on reception that checked us in was extremely helpful, holding our bags until our room was ready, then giving us maps and telling us how to get into the city and recommendations for where was nice to eat nearby, we would have been... More 

Helpful?
Thank liveforholidays1
Den Bosch, The Netherlands
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We probably won't go back. I guess it used to 5 stars when it was Sheraton and it still looks that way although everything starts to get a bit older and less Well kept. The rooms are nice and spacious and especially the higher ones have a great view. The service is terrible however and definitely not a 5* experience.... More 

Helpful?
Thank CampoFresco
Surbiton, Surrey United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was lovely, clean, huge rooms . Only thing that let it down was reception staff, not helpful at all. Didn't tell us anything about the hotel, where the lifts were, where the restaurant was, what time breakfast was. No spa information, very unhelpful!

Helpful?
Thank Alison S
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Wonderful hotel, spacious and elegant rooms in a very relaxed and deceptively salubrious suburban Madrid setting. I initially booked because I thought it was part of Sheraton/SPG. As it turned out the group had sold it on --SPG's loss. Despite the change of ownership they still gave me the free upgrade I would have been entitled to under my SPG... More 

Helpful?
Thank Jonathan L
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

A fair way out on the metro but so worth it, beautiful rooms amazing bathroom with a giant bath, very peaceful, lovely pool outside. The only downside is they expect you to pay €15 to use indoor pool. Local bars and eateries within 5-10 min walk and about 15 mins away a big shopping centre with great supermarket, shops and... More 

Helpful?
Thank Jenny W
sussex
Level Contributor
140 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed June 17, 2016 via mobile

Bit out of town but what lovely rooms, well not rooms apartments. All modern and functional, with very comfortable beds. Reception pleasant and helpful. Cab 15 euros to town, but that aside lovely hotel. Pool looked nice but I didn't sample it as the weather not great.

Helpful?
Thank sharpgun
So. Ca.
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 26, 2016

I had a great stay at this hotel. We were picked up from the airport by the shuttle (which was very convenient). The hotel room was a huge surprise! I didn't expect a dining or living area when I booked a standard room. The bathroom (which included a giant tub and closet) was awesome. I also liked how you could... More 

Helpful?
Thank Eatlaughtravel
London, United Kingdom
Level Contributor
132 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed May 19, 2016

I visited this hotel last year when it was a Sheraton. I've had the opportunity to see how it has changed this week. The staff are the most impressive thing about this hotel. They give true 5* service, are multilingual and actually know how to treat customers. Well done, especially Roberto and Diana. Excellent work Eurostars. As for the facilities,... More 

Helpful?
Thank Andrew D
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Conference Facilities

Additional Information about Eurostars Suites Mirasierra

Address: Calle Alfredo Marquerie 43, 28034 Madrid, Spain (Formerly Sheraton Madrid Mirasierra Hotel & Spa)
Location: Spain > Community of Madrid > Madrid
Price Range: $94 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eurostars Suites Mirasierra 5*
Number of rooms: 182
Reservation Options:
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Also Known As:
Mirasierra Hotel Madrid
Hotel Style:
#7 Spa Hotel in Madrid
#47 Business Hotel in Madrid
#73 Luxury Hotel in Madrid
#86 Romantic Hotel in Madrid
#126 Family Hotel in Madrid
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