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Hotel Regina

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#106 of 444 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Regina
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3,361 Reviews from our TripAdvisor Community

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Showing 1,689: English reviews
London, United Kingdom
Reviewed June 6, 2011

I stayed here with my mother and my sister over the bank holiday weekend. The location of the hotel is excellent; a stone throw's away from the El Corte Ingles as well as the metro stops. Very central! Service was good in the little cafe the hotel has downstairs, pretty good coffee. Rooms were clean and a good size (I...

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Helpful?
1Thank conFuSed79
CarlosLopezGarcia, Director Comercial at Hotel Regina, responded to this review

Dear Customer: We greatly appreciate your time spent for comment. We are glad that the location and service have been to your liking. Your words help us to improve to offer our guests a pleasant stay and excellent service. Transmitted to hotel staff and coffee shop your words of appreciation and thank you on behalf of all staff and myself....

Tampa, Florida
Reviewed June 2, 2011

Stayed at the Hotel Regina May 29 to June 1, 2011 with my adult daughter. The hotel staff was very helpful especially when the ATM at the bank next store ate my debit card. The room was a decent size and obviously recently updated. Clean and comfortable. Good value considering the location and recent upgrading.

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Helpful?
3Thank luvdavegas
CarlosLopezGarcia, Director Comercial at Hotel Regina, responded to this review

Dear customers. We are grateful to the description of your experience in the hotel. Your comments about our location, cleanliness and customer care are the best incentive to both management and staff of the hotel because our principal subjet is to make our guests' stay an unforgettable experience. We hope see you again in your next visit to Madrid. Sincerely....

Chicago, Illinois
Reviewed June 1, 2011

The staff were extremely accommodating of our early check in request - I really appreciated this. We booked a quadruple room for 2 adults and 2 small children. It was advertised as a family room that accommodates 4 people, that two of the beds are roll away is not mentioned. You walk in to a dark small room with two...

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Helpful?
4Thank NG_2007
CarlosLopezGarcia, Director Comercial at Hotel Regina, responded to this review

Dear Customer: We appreciate your comment and we regret that your stay at the hotel did not exceed your expectations. All deficiencies that you indicating to us about the room will be corrected immediately and we will take the necessary actions so that does not happen again. We are working to correct our mistakes and your words help us to...

London
Reviewed May 31, 2011

Excellent location in the centre of Madrid, worth more then just 3 stars.

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Helpful?
3Thank hedonista1951
CarlosLopezGarcia, Director Comercial at Hotel Regina, responded to this review

Dear Customer: We appreciate your time taken to write the commentary. It is a pleasure to know that your stay at the Hotel Regina has been to your liking. We arexworking for that our customers have a pleasant stay and excellent service and your words very help us. We hope to see you very soon on your next visit to...

Brasilia, DF
Reviewed May 30, 2011

Excellent location, staff helpful and courteous. Near the metro, restaurants, museums.

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Helpful?
3Thank BudaSorridente
CarlosLopezGarcia, Director Comercial at Hotel Regina, responded to this review

Dear Customer: Thank you for taking the time to send your review of your stay at the Regina Hotel. We are very pleased that you enjoyed the facilities in our hotel. We thank you on behalf of all staff and my own and we hope to welcome you soon on your return to Madrid. Sincerely. Carlos López García Manager

Oslo, Norway
Reviewed May 28, 2011

The location was perfect, walking distance to all the "barrios". We had a beautyful room with a big private terrace. Great and helpful staff. We will definitely come back next time we're in Madrid, and there will be a next time!!

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Helpful?
2Thank ErikogMonica
CarlosLopezGarcia, Director Comercial at Hotel Regina, responded to this review

Dear Customer: Thank you very much for your comment. We are pleased that the stay at the hotel Regina has been to your liking and also the location. Your words help us to continue working towards being among the best hotels in downtown Madrid in our category. We hope to see you soon in your next visit to Madrid. Thank...

jalon
Reviewed May 28, 2011

we stayed at the regina for 4 nights last week, and i just want to tell the world what a great hotel it is. our room (a superior one, and at 100 euros it was a bargain) was a very decent size, recently updated and v. stylish, huge comfortable beds, power shower, effective aircon. all the hotel staff are friendly...

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Helpful?
3Thank janandjohnJalon
CarlosLopezGarcia, Director Comercial at Hotel Regina, responded to this review

Dear Customer: It is a pleasure to receive your comment. We are pleased that the Hotel Regina has exceeded your expectations. We work for all our customers have a pleasant and an excellent service and can provide the maximum assistance in the visit to Madrid. We hope to welcome you back to your return to Madrid. We thank you on...

west yorkshire, england
Reviewed May 28, 2011

Just home from a weeks stay at this hotel and we were delighted with every aspect of the hotel, service & the staff. It's location was perfect, very central, with easy access to all the central sights & shop/restaurants. The Sevilla Metro stop is right outside the hotel. The staff were very efficient, professional, yet friendly & helpful. Our ultra...

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Helpful?
2Thank JTJD
CarlosLopezGarcia, Director Comercial at Hotel Regina, responded to this review

Dear Customer: Thank you very much for your words. We are pleased that the stay at the Hotel Regina, both the location and the treatment and cleaning have been to your liking. We apologize if during your stay the hand of carpets in the hallways has caused some discomfort. We try to keep the hotel in perfect condition for our...

boliqueime
Reviewed May 26, 2011

Very noisy but in centre of city so has to be expected. No bath rooms very clean only 2 English TV channels and with English tourist I would have expected more, but Spanish are not know for being English friendly.

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Helpful?
1Thank jamesosborne
CarlosLopezGarcia, Director Comercial at Hotel Regina, responded to this review

Dear Customer: Thanks for your comment. We regret that your stay at the hotel was not what I expected. We try to make all of our customers have a pleasant and an excellent service. We also try to take care more carefully in our housekeeping service and in the cleaning of rooms. We hope that when you come back to...

Seattle
Reviewed May 23, 2011

Hotel Regina was the first hotel we stayed in during our Spain trip and it set the standard for us.Amongst the four it was definitely the best.We caught the airport bus and it dropped us off at Cibeles; from there it was just a ten minute walk up to the hotel.Hotel Regina is in a smart part of the town,...

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Helpful?
3Thank Travlalu
CarlosLopezGarcia, Director Comercial at Hotel Regina, responded to this review

Dear Customer: We greatly appreciate the comment. We are pleased that the stay at the Hotel Regina has been to your liking. We are working to improve and provide our customers with an excellent service. We are also working to ensure that our customers enjoy our breakfast buffet and our restaurant offering good quality and excellent service with affordable prices....

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Hotel Regina Restaurant
Hotel Regina Restaurant
Cuisines: European, Spanish
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Hotel Regina has a superb location in the heart of Madrid, next to the famous Puerta del Sol and in front of the Sevilla metro station. It has a rich buffet breakfast, and free Wi-Fi access. The hotel offers a variety of modern and stylish rooms with air conditioning, pay TV and satellite TV, large work desk and private bathroom with free toiletries. The Restaurant Amayra serves Mediterranean cuisine prepared with seasonal, local ingredients. The restaurant also has a wine cellar featuring over 60 international wines. Hotel Regina is ideally located for visiting Madrid's most popular sights. The Prado and Thyssen museums are a short walk away ... more   less 

Additional Information about Hotel Regina

Address: 19 Alcala Street, 28014 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range: $87 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Regina 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Regina Madrid
Hotel Style:
#61 Romantic Hotel in Madrid
#63 Family Hotel in Madrid
#92 Business Hotel in Madrid
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Regina staff and other travelers.
61 questions
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Waterbury, Connecticut
9 months ago
Bremerton, Washington
Beirut, Lebanon
6 months ago

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Questions? Get answers from Hotel Regina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great location, quiet and large rooms”
 of 5 bubbles kettma, 1 week ago | Read review
“The renovated rooms, Deluxe and Junior Suite.”
 of 5 bubbles 776sanderv, 4 weeks ago | Read review
“Choose a superior room with a view to the road.”
 of 5 bubbles P9297OLjohnl, Jan 31, 2017 | Read review
“Ask for an upgrade to the top floors, they are newer rooms with all the amenities.”
 of 5 bubbles jjmurillo, Jan 9, 2017 | Read review
“Don't get the standard rooms. No sunlight, no view”
 of 5 bubbles alibY3057PU, Jan 4, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question