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Silken Puerta de Madrid

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Silken Puerta de Madrid
Silken Puerta de Madrid
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502 Reviews from our TripAdvisor Community

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Showing 111: English reviews
Los Angeles, California
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Had a very unpleasant stay here. First night: 1.None of the hotel front desk staff spoke English. 2. Room keys needed to be re-programmed twice after first usage. Hassle and already exhausted from the flight. Really did not need that. 3. Dinner was horrible. Wait staff was efficient but cold. 4. Room was clean. Second day: 1. Extremely rude breakfast... More 

Helpful?
Thank Terri3x3
Nice, France
Level Contributor
3 reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel offers an airport Shuttle service that doesn't work for people flying before 7 am. Unfortunately they don't tell customers of this situation and portray the information in suttle way to mislead people. taxi transportation from the hotel to the airport cost as much as the cost of the room.

Helpful?
Thank lap5134981
Raquel G, Dpto. de Calidad at Silken Puerta de Madrid, responded to this review

Dear guest, Fist of all, thank you for your comments and for choosing us for your stay in Madrid. We are sorry that you couldn´t use our shuttle service. In all web sites that we work with is tell that our shuttle service is under request and that you have to check the availability and scheduled time in advance. Please,... More 

Madrid, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great trip to madrid and hotel was bang on lovelly stay well recommended, will go there again and again if I can nice area quiet and food really nice and well serviced and customer service was really nice

Review collected in partnership with Amoma.com

Helpful?
1 Thank sanjevp
Tel Aviv
Level Contributor
94 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for one night, in transit between flights. The room was modern and well equipped, although I have to admit that I did not have much time to enjoy it. They have an airport shuttle, which proved to be very convenient.

Helpful?
Thank ANZ101
Alpharetta
1 review
2 of 5 stars Reviewed June 18, 2016 via mobile

$10 for hotel guests to park so we parked on the street... No one out front to help with luggage. Check in was at 2:30, almost 3 before we got the keys. Room was dirty, un-vacuumed ripped / worn carpet, dirty walls, TV barely larger than an iPad.. Overall pretty dated look. Bed was decent.. Overall, unless you need a... More 

Helpful?
Thank icaminc
Kecskemet, Hungary
1 review
5 of 5 stars Reviewed June 5, 2016

Very clean,nice and helpful staff and a fantastic breakfast!A little bit far from city centre,but there is a bus station nearby.So overall a very good place to stay while you are in Madrid,this amazing city.

Review collected in partnership with Galahotels.com

Helpful?
Thank haasrobi
Miami, Florida
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 28, 2016

There is a plethora of Hotel options in and around Madrid. This one is nearby the IFEMA Convention Ctr. Walking Distance, not really but the hotel has drivers that can take you there fast, and I do mean fast..... I almost leave some of my breakfast within the van....... if you know what I mean. The rooms are clean, bedding... More 

Helpful?
Thank htltrvlr
stirling
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 30, 2016

Came here as a party of 2 couple,to celebrate my birthday. Lovely hotel with friendly reception staff. Loved that we could pick our own rooms from the iPad on arrival. Each floor has a different theme. Loved the 2 rooms we chose. Fantastic views across the North of the city. The rooftop bar on the Saturday night had awesome views... More 

Helpful?
Thank daisie31
Raquel G, Dpto. de calidad at Silken Puerta de Madrid, responded to this review

Dear guest, we are afraid that this comment is for our partners Silken Puerta Ameria, instead of Silken Puerta Madrid. Please, write again this comment in the Silken Puerta America Hotel, they would be glad to hear the fedback of your experience from you. Best regards, More 

Jaipur, India
Level Contributor
156 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed March 18, 2016 via mobile

From outside looks very good but room comfort is below average not a value for money. Beds are not comfortable and also noise comes from outside. Toiletries are not of good standard. Front desk is friendly and fast. If improved can be good place to stay near airport.

Helpful?
1 Thank Vivek0710
Braga, Portugal
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 stars Reviewed March 14, 2016 via mobile

The worst thing is those that manage the hotel. THEY ARE VERY RUDE, THEY DO NOT CARE THE HOSTES... The announce a free shuttle but when they just want they cancel that service dispite you may book the hotel just because it should provide the free shuttle. THE HOTEL IS IN A VERY BAD PLACE. UGLE STREETS, any shops, no... More 

Helpful?
2 Thank Paulo M
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Banquet Room

Additional Information about Silken Puerta de Madrid

Address: Juan Rizi 5, 28027 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $18 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Silken Puerta de Madrid 4*
Number of rooms: 194
Reservation Options:
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Also Known As:
Silken Puerta De Madrid Hotel Madrid
Silken Puerta De Hotel Madrid
Hotel Style:
#32 Best Value Hotel in Madrid
#114 Luxury Hotel in Madrid
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