Enjoyed the location on a quiet little side street most. The hotel is convenient, with a kitchen rather than charming, but this is fine. The rooms are large and comfortable. I did not have breakfast but was offered a coffee by the gentleman at the reception while waiting for the taxi. Rooms a little dated, could do with some refreshing up. Would recommend this hotel, specifically because of the good location and the proximity to the Retiro Park.
I spent 3 nights in this hotel in January, the hotel has clean and big rooms, the breakfast was good with many choices. The area was fantastic, right next to Serrano street where there are many shops. Very nice area.
The hotel has very good and helpful staff. The location makes it a bit hard to get to many places easily, but the staff are at hand to help when needed. The breakfast wqs equally great with very fresh pastries.
This was a nice boutique hotel in an expensive shopping district of Madrid. It is located a little off the main road, with a few good places to eat and drink nearby. The beds were very comfortable, the bathroom was lovely, and the suite itself was quite spacious with loads of storage space and a little living room separate from the one bedroom. We enjoyed our included breakfast each morning in the restaurant downstairs and I found the staff helpful when I needed to buy some tickets. The nearby road made it a little bit noisy at times, but I am a very light sleeper and I slept like a baby so it must have been quite peaceful.
Stayed here for a 3 nights, it was pleasant but could do with one or two improvements. The room itself is a good size with a separate bedroom, we were on the 5th floor at the back so there was minimal noise and having a balcony was great with a view. The breakfast has a good selection along with pastries and fruit and the staff were friendly. Like another traveler suggested, an information booklet or something on the hotel in the room would be good eg. Breakfast times, any hotel services etc. Dark curtains in the living room would have been helpful for privacy at night and oddly the kettle had no plug near it so I had to plug it on the floor outlet (might be different in other rooms) Otherwise it was a good stay, location is great and I would come again.
We had a horrible welcome. The staff was extremely unfriendly. The furniture was worn out. The rug in the living room felt dirty and was very old. We checked out sooner than we booked just because we hated the place.
We have been coming to this hotel 2x/yr since we left Madrid in 2009. Staff is extremely friendly and always makes you feel at home! Service and facilities are best in class in Madrid, and the location is great for anyone on business trip, or those who want to explore Madrid’s best restaurants and nightlife!
I stayed here for five weeks on business earlier this year and appreciated how spacious the suites were for such a long stay--basically apartment-style with a spacious living room, good-sized bedroom, small bathroom, and small kitchenette with some dishes, a washer, and some electric burners. Great balcony as well. The bed is not the most comfortable ever but could definitely be a lot worse; I do think the furniture and furnishings could use some updating. Staff was very friendly, location was great--walkable to everything and in a very high-end area with lots of shopping... very safe as well. My one major complaint is that it was VERY noisy; the walls are paper thin and my room was situated directly above the breakfast area and you could hear people clanging pots around and making coffee starting very early in the morning. Small but decent spread for breakfast.…
Really pleased with my stay; the Salamanca barrio is gorgeous; several embassies, including the U.S. embassy in the vicinity; located about 2 km from El Retiro Park -- a great place to run and people watch; high-end shopping located in-between; several great restaurants nearby; breakfast in the hotel was quite good, but not the spread one might find at a larger hotel; suites are impressively furnished and spacious; not accustomed to so much living space in Europe; bedroom had ample walking space; separate living room with desk, sofa and TV; multiple closets; very comfortable and convenient; Real Madrid won La Liga title one night I was in town, so the revelry went into the night, but it was nice to hear the joyous celebration throughout the city
I've stayed in Madrid before but not in this area. Lovely neighbourhood, lots of bars, restaurants and little shops, I felt perfectly safe wandering around as a solo female. The suites are pretty standard for this style of accommodation, but they have so much more space than a hotel room! The staff are helpful (special shout out to Christina) and will store your luggage for you after you check out. The safe is big enough for a laptop and everything's easy to use (shower, hairdryer etc). I didn't sleep that well for a few reasons. - loads of noise outside. Sounded like bin lorries or something mechanical at 1am every night. - no curtains in the lounge area meant that I couldn't leave the door open or the wonderful blackout effect from the bedroom curtains was ruined. It also meant I accidentally flashed the neighbours since if you have that room's light on the nets hide nothing (aargh!). - the aircon works but is noisy. Tip: don't leave it until the last minute to get breakfast. People coming down in the last half hour had almost no choice, things weren't replenished. Suggestion for the hotel: have an info pack in the room with basics like check out time, breakfast times etc, and a note on the phone saying what number to dial to reach reception. I tried all the usual options and ended up looking the hotel number up online and calling in that way! Crazy. Summary: if you can sleep through most things this place is a bargain. If you can't, go elsewhere.…
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