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Hotel Fenix Gran Melia - The Leading Hotels of the World

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Traveler (1325)
360
Panoramas (38)
Room & Suite (654)
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About

#54 of 469 hotels in Madrid
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
The Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its Fenix Cocktail Bar, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Facial treatments
Valet parking
Paid private parking on-site
Wifi
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Special diet menus
Car hire
Taxi service
Banquet room
Meeting rooms
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Hair dryer
Soundproof rooms
Bathrobes
Private balcony
Room service
Safe
Wardrobe / closet
Iron
Wake-up service / alarm clock
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
City View
Classic
Languages Spoken
English, French, Spanish, Italian
Hotel links
Special Offer:30 years of Rewards

Location

Hermosilla 2, 28001 Madrid Spain
Name/address in local language
Hotel Fénix Gran Meliá - The Leading Hotels of the World
4.5
4.5 of 5 bubbles2,888 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime location ideal for exploring main attractions and indulging in luxury shopping, Hotel Fénix Gran Meliá - The Leading Hotels of the World delights guests with its charm and elegance. Reviewers consistently commend the spotless rooms and praise the spaciousness and tranquility they offer. While opinions on value vary, the hotel’s exceptional service and Red Level amenities receive high marks. Guests often highlight the luxurious atmosphere and attentive staff as key factors in their memorable stay.
Location
Convenient
Atmosphere
Charming
Rooms
Comfortable
Value
Mixed
Cleanliness
Spotless
Service
Attentive
Amenities
Opulent
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2,888Reviews38Q+A100Room tips
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Faequa K wrote a review Mar 2024
2 contributions
One of the most luxurious hotel stays I’ve experienced. I typically stay with hotels in which I have status/loyalty, but decided to go outside of my comfort zone and I couldn’t have been more impressed. So much so, that I would I stay here again or at another Meliá property.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: It’s in a great location with a lot of shops nearby. Easy to walk to Retiro Park/Prado (about...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Fénix Gran Meliá - The Leading Hotels of the World
Responded Mar 7, 2024
Dear Guest, Greetings from Hotel Fénix, a Gran Meliá Hotel! We appreciate you taking the time to review your recent experience. It brings us great joy to hear that our dedication to a life well-lived resonated with you during your stay, and that you found the luxury and service to be exceptional. Your satisfaction with the intuitive personal service provided by our staff is a testament to our commitment to excellence. We regret to hear that our location did not fully meet your expectations, although our central position in the heart of Madrid's Golden Mile usually garners high praise for its convenience and proximity to cultural landmarks. We are delighted that you are considering a return visit and possibly exploring other Meliá properties, allowing us to once again offer you the signature warmth and style that Gran Meliá is known for. We look forward to welcoming you back. With Kindest regards from Madrid, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TWilliamson07 wrote a review Jul 2023
Los Angeles, California255 contributions133 helpful votes
Hotel's Favorite
A true five star hotel that lives up to all five stars! The hotel is truly a good value for what it cost and that you get everything you expect in a five-star hotel plus more. The staff, from the moment you enter the building until you leave, is courteous, helpful and always smiling. They truly made our trip even more enjoyable. The room was magnificently appointed with great amenities and perfectly maintained. The grand Melia is in a perfect location to see everything you want to see on a trip to the city. It is within walking distance of the museums, the palace, the park, and the cute little neighborhoods that will catch your attention. This was such a great experience, and I highly recommend this hotel! I will stay here on future trips to Madrid.
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Date of stay: July 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Fénix Gran Meliá - The Leading Hotels of the World
Responded Jul 6, 2023
Dear Mr. Todd, Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for such a positive review. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you. We would love to welcome you back in the future. Very best wishes, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Discover52123300541 wrote a review Feb 2024
1 contribution1 helpful vote
My husband & I frequent Fine Hotels & Resorts and unfortunately this experience was not a welcoming one. We pay $1400 annually to each have our own Amex Platinum cards, our own completely separate accounts. We booked this property separately from our own unique Amex Travel portals and just had the dates aligned to where our stays were consecutive. We have never had an issue doing so in any other FHR Hotel being that our reservations are unique to our individual accounts and travel portals, however this property did not want to honor the benefits for both reservations. Very specifically, they did not want to honor the $100 property credit as they stated it was considered one stay therefore one reservation. We attempted to explain multiple times only to be arrogantly dismissed by the manager. The staff were inconsistently trained as to the benefits of the property credit because upon check-in the clerk said spa was included however and went it to much detail about how great it was and that we should considering using the credit there. At check out, another clerk said it would not be included. We were in a rush as were heading to the airport and did not have the time to sort out with a manager, even though I’m sure he would have dismissed us again. All in all, not a great experience to say the least.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Propriétaire at Hotel Fénix Gran Meliá - The Leading Hotels of the World
Responded Feb 6, 2024
Dear Louise, Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for taking the time to share your wonderful experience at our hotel. We are humbled to be part of the prestigious 'The Leading Hotels of the World' group, and it brings us joy to hear from guests who appreciate our dedication to a life well-lived, including our central location near Madrid's cultural landmarks and our unwavering commitment to service. It troubles us to learn that your experience with the property credit did not meet the high standards we strive to uphold. We take pride in our staff's training and regret any inconsistency that may have caused confusion regarding the benefits available to you. We value your feedback as it is crucial for maintaining the iconic luxury and signature warmth our hotel is known for. We hope to welcome you back on future occasions. Best regards, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mindy T wrote a review Feb 2024
3 contributions
My husband and I just stayed at the Hotel Fenix for one night on our way back to the United States from Malaga. What a fabulous find! Charming, helpful, welcoming and delicious food. I could go on forever. The bed, pillows and amenities made this charming hotel an easy choice for a return visit!!! Our room was upgraded and we both thought..what a wonderful way to end our 5 weeks away from home. Thank you so much..reception staff, bellman and concierge!! Bravo…couldn’t be happier!!!
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Propriétaire at Hotel Fénix Gran Meliá - The Leading Hotels of the World
Responded Feb 4, 2024
Dear Guest, Greetings from Hotel Fénix, a Gran Meliá Hotel! Many thanks for your review of your recent visit.  We are elated to hear that your stay at our hotel offered a fabulous conclusion to your five-week journey. Your commendations for our charming ambiance, helpful staff, and delightful cuisine resonate deeply with our dedication to a life well-lived. It is heartwarming to know that the comfort of our sumptuous rooms, along with the thoughtful amenities, have left such a lasting impression. The upgrade to your room signifies our commitment to providing exceptional experiences, tailored to the needs of our guests. We look forward to welcoming you back. With Kindest regards from Madrid, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Varina27 wrote a review Feb 2024
Washington DC, District of Columbia56 contributions68 helpful votes
An Gorgeous hotel in the heart of Madrid, within blocks of the Parque Retiro and the Architecture Museum. Wonderful staff, terrific breakfast, and beautiful rooms. Solid gym if you need one, though I ended up walking all over for exercise - the hotel is so close to so much. My first stay in a Gran Melia hotel - will absolutely not be the last.
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Date of stay: January 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Propriétaire at Hotel Fénix Gran Meliá - The Leading Hotels of the World
Responded Feb 4, 2024
Dear Ms. Arina, Greetings from Hotel Fénix, a Gran Meliá Hotel! We always welcome feedback from our guests and appreciate you taking the time to share your thoughts. We are delighted to hear that our prime location provided the perfect setting for your explorations, allowing you to immerse yourself in the vibrancy of Madrid's cultural landscape. Our dedicated team is overjoyed by your acknowledgment of their friendliness and helpfulness, as it is our signature warmth and style that we pride ourselves on. The commitment to providing an unrivalled fine dining experience and the sumptuous comfort of our rooms is evident in your appreciation of our breakfast and accommodations. Your recognition of our well-equipped gym underscores our dedication to offering amenities that cater to the wellness and lifestyle needs of our discerning guests, even as they step into a world of the exceptional. We are gratified by your intention to return, affirming the exclusivity and elegance of the Gran Meliá experience, architecturally exquisite and culturally significant, promising exceptional experiences for every visit. We look forward to the pleasure of seeing you again in the future. Kind regards, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anne M wrote a review Jan 2024
Santa Fe, New Mexico15 contributions5 helpful votes
We stayed 2 nights at the Hotel Fenix and wish it could have been more. It is an oasis in the city in terms of ambience, comfort and the staff. The air conditioning is quiet, the amenities in the room – including a pillow menu – are more than many other 5-star hotels. The breakfast is one of the most elaborate and of the highest quality we have encountered. There are healthy options likes seeds, nuts and cereals that you might only have at home or in a health food store. There are even bottles of Picual and Arbequina olive oils to use with the many breads available. The staff - Nicolas and Gemma at the front desk, and Berta and her staff in housekeeping – were beyond compare. Nicolas, who is from Sevilla, outlined highlights for our upcoming visit there in the next several days. We only hope our next hotels will be half as good for this trip.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Fénix Gran Meliá - The Leading Hotels of the World
Responded Jan 18, 2024
Dear Ms. Anne, Greetings from Hotel Fénix, a Gran Meliá Hotel! We thank you for sharing this feedback on your recent stay. It's delightful to hear that our serene ambiance, comfortable offerings, and attentive personnel met your expectations. We take pride in our quiet air conditioning systems and the array of choices available on our pillow menu, designed to provide a restful night's sleep. Our breakfast selection is curated to cater to various dietary preferences, providing a nutritious and satisfying start to the day, including the finest olive oils to complement your meal. We are thrilled that Nicolas, Gemma, and Berta exemplified our commitment to intuitive personal service, and it is heartening that their assistance enhanced your visit, especially in preparation for your journey to Sevilla. Your commendations are a testament to our dedication to a life well-lived, where every detail matters and contributes to the exceptional experiences we strive to offer our guests. We are continuously working to improve our guest experiences and value your input. We look forward to welcoming you back. Kind regards, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lilly P wrote a review Jan 2024
Miami, Florida1 contribution
+1
Excellent location, very close to tourist attractions points. Great customer service, very personalized. The rooms are spacious, elegant and clean. Room service available, the breakfast can be included if preferred. The staff is friendly
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Fénix Gran Meliá - The Leading Hotels of the World
Responded Jan 11, 2024
Dear Ms. Lilly, Greetings from Hotel Fénix, a Gran Meliá Hotel! We appreciate you taking the time to review your recent experience. We are thrilled to hear that our hotel's prime location enhanced your visit, allowing easy access to Madrid's cherished attractions. Your commendation of our customer service is greatly appreciated, as we strive to offer intuitive personal service to each guest. It pleases us to know that the spaciousness, elegance, and cleanliness of our accommodations met your expectations, and that room service added a touch of convenience to your stay. The option for an inclusive breakfast is indeed one of the many ways we cater to our guests' preferences, aiming to provide an unrivalled fine dining experience from the beginning of the day. Your kind words about our staff's friendliness reflect our dedication to a life well-lived, where every interaction is an opportunity to demonstrate the signature warmth and style of our brand. We sincerely look forward to welcoming you again in the future for another exceptional experience. We look forward to the pleasure of seeing you again in the future. Kind regards, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tim wrote a review Jan 2024
Kansas City, Missouri22 contributions7 helpful votes
Our stay at the Hotel Fenix was our first in Spain and we were here Dec 22-27, 2023. What a wonderful experience! We picked the hotel for the location in Salamanca that is close to everything in the center of Madrid….but also away from the busy areas of tourism where it is more quiet and relaxed. It was exactly the location and hotel that we wanted! Malena treated us superbly on check-in and worked to have our room ready early since we arrived on an early morning flight from the U.S. Michel took very good care of us in the restaurant and bar. All of the staff were excellent in our opinion. We booked the reservation through our American Express Travel membership and it came with many extras that made the visit special. The hotel is only about a 20-30 minute walk from most of the tourist areas of Madrid like Sol, La Latina, Plaza Espana, etc. A taxi is low cost and will take you most places nearby in 10 minutes or less. We did have an issue with the room on the first day of our trip. The hotel staff was quick to take action and resolved the issue quickly. We will definitely stay here again on a future trip to Madrid. We loved the hotel and the city! Thank you Hotel Fenix!
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Close to Metro (subway), buses and taxis. Also close to great luxury shopping.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Fénix Gran Meliá - The Leading Hotels of the World
Responded Jan 3, 2024
Dear Mr. Namit, Greetings from the Hotel Fénix, a Gran Meliá Hotel! Thank you for such a positive review. We are delighted to hear that our strategic location in the Salamanca district contributed to a memorable stay, allowing you the ease of exploring Madrid's cultural offerings and serene retreat from the bustling city center. It's gratifying to know that our dedicated staff, particularly Malena and Michel, provided you with exceptional service that is a hallmark of our commitment to hospitality. Your appreciation for our exquisite dining and bar facilities echoes our aim to offer an unrivalled fine dining experience. We note your mention of an initial room issue and are pleased that our responsive team was able to address this promptly, ensuring the rest of your stay was enjoyable. Our dedication to a life well-lived is reflected in our attentive service, and we're sorry for any inconvenience this may have caused. Rest assured, we are constantly refining our guest experience to ensure that each visit is seamless. We look forward to welcoming you again soon. Best wishes, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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catherine c wrote a review Jan 2024
London, United Kingdom81 contributions20 helpful votes
+1
Well located hotel - and easy to find from train station - direct from airport (cost about £1.50). 15mins on train then 5-10min walk. Hotel clean, excellent customer service. Beach about 5min walk away. Restaurants near by on promenade or high street
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Date of stay: December 2023Trip type: Traveled with family
Room Tip: Take train from airport - it’s very near and quick, to Torremolinos. Gym is very small - so we...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Fénix Gran Meliá - The Leading Hotels of the World
Responded Jan 3, 2024
Dear Ms. Catherine, Greetings from the Hotel Fénix, a Gran Meliá Hotel! We appreciate your feedback regarding your recent experience. We're delighted to hear that our hotel's central location contributed positively to your stay, providing convenience and connectivity to the city's heart. It's wonderful that you found our hotel to be a beacon of cleanliness and that our team's dedication to service left a lasting impression on you. We take pride in the exceptional experiences we strive to provide, which includes fostering a welcoming environment where every guest feels valued. While we are pleased to read about the aspects you enjoyed, we would like to address your mention of the beach proximity. Our privileged location offers easy access to Madrid's renowned cultural sites and exclusive shopping areas, although, for beach enthusiasts, the nearest beach is a considerable distance away. It seems there may have been a misunderstanding, and for this, we sincerely apologize for any inconvenience caused. We are dedicated to ensuring our guests' experiences are reflective of the high standards we set for ourselves. Should your travels bring you back to Madrid, it would be our pleasure to have you stay with us again, offering another opportunity to step into a world of the exceptional, where the simple pleasures are celebrated with understated elegance in every detail. We look forward to welcoming you again. Best regards, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yun wrote a review Dec 2023
San Diego, California1 contribution
Amazing service. Thank you. 5 stars. Highly recommended to both families or solo travelers. It is located also in the center. Not to mention food at building was amazing. I recommend the Salmon dish.
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Date of stay: December 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Hotel Fénix Gran Meliá - The Leading Hotels of the World
Responded Dec 28, 2023
Dear Guest, Greetings from the Hotel Fénix, a Gran Meliá Hotel! Many thanks for your review of your recent visit.  We are thrilled to hear that our dedication to a life well-lived resonated with you and that the impeccable service provided by our team stood out. It's wonderful to know that our central location contributed to an unforgettable experience, offering easy access to Madrid's renowned cultural sites and exclusive shopping districts. Your commendation of the gastronomic offerings, particularly the salmon dish, reaffirms our commitment to providing an unrivalled fine dining experience. We appreciate your high recommendation and are honored to have been a part of both family and solo travel memories. Rest assured, we will continue to strive for excellence in hospitality, embodying the signature warmth and style of the Gran Meliá brand, to create more exceptional experiences for our valued guests like yourself. We look forward to welcoming you back. Wishing you a wonderful holiday season and a Happy New Year! With Kindest regards from Madrid, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$425 - $601 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia fenix hotel madrid, gran melia madrid, gran melia hotel madrid
LOCATION
SpainCommunity of MadridMadridGolden Mile (Milla de Oro) / Salamanca (District) / Recoletos / Barrio de Salamanca
NUMBER OF ROOMS
203
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL FENIX GRAN MELIA - THE LEADING HOTELS OF THE WORLD - Updated 2024 Prices & Reviews (Madrid, Spain)

Frequently Asked Questions about Hotel Fénix Gran Meliá - The Leading Hotels of the World
Which popular attractions are close to Hotel Fénix Gran Meliá - The Leading Hotels of the World?
Nearby attractions include National Archaeological Museum (0.2 miles), Mercado De La Paz (0.2 miles), and Museo de Cera de Madrid (0.1 miles).
What are some of the property amenities at Hotel Fénix Gran Meliá - The Leading Hotels of the World?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Fénix Gran Meliá - The Leading Hotels of the World?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Fénix Gran Meliá - The Leading Hotels of the World?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Fénix Gran Meliá - The Leading Hotels of the World?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Hotel Fénix Gran Meliá - The Leading Hotels of the World?
Conveniently located restaurants include WelkhomeClub, Cícero, and Restaurante Étimo by Begoña Fraire.
Are there opportunities to exercise at Hotel Fénix Gran Meliá - The Leading Hotels of the World?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does Hotel Fénix Gran Meliá - The Leading Hotels of the World have airport transportation?
Yes, Hotel Fénix Gran Meliá - The Leading Hotels of the World offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Fénix Gran Meliá - The Leading Hotels of the World?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Fénix Gran Meliá - The Leading Hotels of the World offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Fénix Gran Meliá - The Leading Hotels of the World?
The staff speaks multiple languages, including English, Spanish, French, and Italian.