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Gran Melia Fenix - The Leading Hotels of the World

Traveler (1103)
360
Panoramas (38)
Room & Suite (556)
Certificate of Excellence

About

#79 of 458 hotels in Madrid
Location
Cleanliness
Service
Value
Certificate of Excellence
The Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Massage
Parking
Free internet
Wifi
Public wifi
Internet
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Salon
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Safe
TV RTR Planeta Russia
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Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Visit hotel website
Offers & Announcements:Special gifts!
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
232Restaurantswithin 0.3 miles
47Attractionswithin 0.3 miles
Reviews (2,616)
Filter reviews
1,385 results
Traveler rating
892
335
103
33
22
Traveler type
Time of year
LanguageEnglish
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Traveler rating
892
335
103
33
22
Show reviews that mention
All reviews red level dry martini martini bar dry bar clarins products private lounge plaza colon premium room turn down service salamanca district classic hotel star hotel beautiful hotel tapas an upgrade breakfast buffet is four nights
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1 - 5 of 1,385 reviews
Reviewed yesterday via mobile

Enjoyed my stay at the Gran Melia Fenix so much the first time that I came back a 2nd time. It is a nice hotel and the staff are very helpful. If you get club access, the area is very nice for breakfast and for...More

Date of stay: March 2019
Thank TDeniero
Response from Elsa E, Guest Relations Manager at Gran Melia Fenix - The Leading Hotels of the WorldResponded today

Dear TDeniero, We are more than glad to know you have enjoyed a wonderful experience in Gran Meliá Fénix. The entire team will be exited to know the big daily efforts are really valued. Feedbacks are very important for us to know how can we...More

Hotel's Favorite
Reviewed 1 week ago via mobile

We left this lovely hotel happy and rested. The lobby indicates old-school traditional quality and that’s pretty much what this hotel is about. The room was very quiet and extremely comfortable with a delightful bed and lots of pillows and of course top-quality linen. Luxury...More

Date of stay: July 2019
Thank trendyvicar
Response from Elsa E, Guest Relations Manager at Gran Melia Fenix - The Leading Hotels of the WorldResponded 1 week ago

Dear trendyvicar, Thank you very much for your kind words! We are more than glad to know you have enjoyed a wonderful experience in Gran Meliá Fénix. The entire team will be exited to know the big daily efforts are really valued. Feedbacks are very...More

Reviewed 2 days ago via mobile

The Gran Melia Fenix Hotel is a decent hotel located in the Salamanca neighborhood and very close to the Retiro park. The Fenix bills itself as a 5 star hotel which unfortunately I would disagree with. The location was good, but the property was not...More

Date of stay: July 2019
Thank seanr849
Response from Elsa E, Guest Relations Manager at Gran Melia Fenix - The Leading Hotels of the WorldResponded today

Dear seanr849, Thank you very much for your constructive feedback, In Gran Meliá Fenix we take all comments and observations very seriously in order to continuously improve our standards of quality and service and therefore, I have made sure your comments about the room have...More

Reviewed 1 week ago

My husband and I stayed only one night as a mini celebration of our 1 year wedding anniversary. The staff were super friendly and accommodating. The room was beautiful and it far exceeded our expectations. We also greatly appreciated the amenity from the front desk...More

Date of stay: July 2019
Thank Jessica C
Response from Elsa E, Guest Relations Manager at Gran Melia Fenix - The Leading Hotels of the WorldResponded 6 days ago

Greetings from Madrid! Thank you for having chosen the Gran Meliá Fénix during your trip to our town as well as for posting a glowing review regarding your experience amongst us on such an special occasion. Our entire team is delighted to hear that the...More

Reviewed 2 weeks ago via mobile

I spent only one night .. I love the location.. the room with a nice view .. very clean ..the staff very friendly and very helpful.. specially the housekeeping staff .. really appreciate their effort .. I will come again and again ..More

Date of stay: July 2019
Thank Rashed A
Response from Elsa E, Guest Relations Manager at Gran Melia Fenix - The Leading Hotels of the WorldResponded 1 week ago

wow, thank you very much for your kind words! Dear Rashed A, We are more than glad to know you have enjoyed a wonderful experience in Gran Meliá Fénix. The entire team will be exited to know the big daily efforts are really valued. Feedbacks...More

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Questions & Answers
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GrandTour59720206810
April 6, 2019|
AnswerShow all 5 answers
Response from CeciliaD | Reviewed this property |
From 8:00 am to 9:30 am. The hotel time for breakfast is until 10 am
1
Vote
gr_hopper
October 1, 2018|
AnswerShow all 4 answers
Response from AuntieKiki22 | Reviewed this property |
The evening cocktail hour with a variety of snacks was wonderful, the included breakfast buffet was very nice. We felt it was worth the money and room was well appointed.
1
Vote
Wesctesterer
September 3, 2018|
AnswerShow all 11 answers
Response from Elsa E | Property representative |
Dear Wescterterer, All our rooms are soundproof, we also have interior rooms if you wish. With our best wishes to welcome you soon in Gran Meliá Fénix Elsa Escrig Guest Experience Manager
1
Vote
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Room Tips

"all rooms have double widows, no need to be concerned about noise"
HenriRW
May 11, 2019
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"impossible to get a good room or service at this hotel"
glennakers
May 3, 2019
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"The hotel has double windows, so there is no noise from the street even when facing the Castellana."
wonderlander8
Mar 20, 2019
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"Nice to have a view of Castellana or Colon"
Imeacht
Mar 18, 2019
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PRICE RANGE
$194 - $616 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia fenix hotel madrid, gran melia madrid, gran melia hotel madrid
LOCATION
SpainCommunity of MadridMadridGolden Mile (Milla de Oro) / Salamanca (District) / Recoletos / Barrio de Salamanca
NUMBER OF ROOMS
203
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