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Gran Melia Fenix

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#25 of 447 Hotels in Madrid
Certificate of Excellence
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1,730 Reviews from our TripAdvisor Community

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Showing 1,012: English reviews
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I stayed at the Gran Melia Fenix with my girls during the summer in Madrid. The hotel is quaint and old world. It is very convenient in the heart of Madrid and a short walk to restaurants. The rooms are cozy which is what you come to expect from old world classic gotels but this one is most certainly elegant.... More 

Helpful?
Thank Michael L
Edinburgh, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

I cannot rate the service in this hotel high enough! My partner and I stayed here while celebrating her 30th birthday in Madrid. The hotel went above and beyond from having champagne and cake in our room on arrival to giving us (and another couple we were travelling with) a complementary upgrade on our room. This extra effort made our... More 

Helpful?
Thank keitharbermcintyre
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear keitharbermcintyre, Greetings from Madrid!! It is a pleasure for us to read such a positive feedback regarding your stay at Gran Meliá Fénix. The entire team is delighted to know you have enjoyed the surprise we had prepared for your partner´s birthday. We love to make the effort to create unforgettable experiences! It is also a pleasure for us... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 4 days ago NEW

I loved this hotel. I love the location, the ambience, the design, the comfortable beds,fluffy towels, delicious breakfast, relaxing Thai spa and superior customer service. I was able to walk right out of the front door go to my left and be in the midst of it all! When I visit Madrid, Spain this is my hotel of choice!

Helpful?
Thank itsyvetta
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear itsyvetta, It is very nice to read your kind comments about the Gran Melia Fenix! We are really proud that you had such a wonderful experience. We are glad to know you have enjoyed the location, our gastronomy, your room and a relaxing moment in Thai Room,among others. Thank you very much for sharing your experience with us. We... More 

Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

Its nice hotel in good location . No swiming pool or garden . Perfect customer relationship staff but not good recepition staff . Good breakfast comparing with other hotel in madrid . Its near to shoping street

Helpful?
Thank Rabeea A
Las Vegas, Nevada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This was the beginning of our vacation to Europe and the first hotel we stayed in and wow upon arriving and getting into the elevator we were hoping that not every hotel was going to be like this. The room were very, with way too much furniture in the rooms. Staff was very friendly but because of the size of... More 

Helpful?
Thank Paul G
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Mr Paul G, We appreciate your sincere comment and we are sorry that due to this isolated situation your experience was not what you expected. Thank you for your compliment about our staff and we hope you give us the opportunity to welcome you again to offer a pleasant experience as we are used to offering to all our... More 

Mumbai (Bombay), India
Level Contributor
72 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 3 nights towards June end/ early July. It is a old hotel, very well maintained, great interior and good service. Location is great with premium shopping avenue , parks, Plaza de Ciebles in walking distance. Hotel has Hard Rock Cafe attached to it which is also a great night out option.

Helpful?
Thank Deepak S
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Deepak S, First of all, we would like to thank you for taking your time to share your opinion on Tripadvisor. We are glad to know you have enjoyed the city due to our location. The passion for service is leading us to offer you the best. It is a big pleasure for us to know you have perceived... More 

Toronto, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Truly a 5star hotel. Service was outstanding! I loved the room. This was a very traditional hotel gorgeous wood detailing throughout. ( If you are looking for modern this is not it. ) Location is superb close to great shops and restaurants. I would go love to go back.

Helpful?
Thank Swtreat
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Swtreat, Greetings from Gran Meliá Fénix!! First of all we would like to thank you for taking the time to share with us this amazing opinion about your recent stay in our hotel! We are so proud to know that you found our hotel amazing and we will for sure share with your appreciation! If you are planning to... More 

Bendigo
Level Contributor
123 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel with large comfortable rooms, king size beds, large bathrooms, shower over bath. Air conditioning, excellent bathroom products, fluffy towels. Full breakfast available, also room service meals. Pleasant staff.

Helpful?
Thank Robyn1006
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Robyn1006, First of all, we would like to thank you for sharing your comments on Tripadvisor about you stay at Gran Meliá Fénix. We are proud to know that you have enjoyed your room and its facilities, the gastronomy offered, the location and our pleasant staff. We hope to welcome you again to offer you another unforgettable experience. Kind... More 

Bratislava, Slovakia
Level Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a wonderful hotel! A bit of old time nostalgia, starting with the uniformed doorman taking care of your luggage. Elegance with all the comfort. The bedroom of our suite was a bit small but otherwise everything was just perfect! And I loved the personal whirlpool on the terrace. Excellent service, great breakfast and an impeccable service.

Helpful?
Thank Zu369
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Mr. Zu369, Greetings from The Gran Meliá Fénix Hotel! I would like to thank you for having chosen us during your stay in Madrid, as well as for having shared your experience on Tripadvisor. We are delighted to know that your experience in Madrid was very pleasant and you really enjoyed the personal Jacuzzi on the terrace, our breakfast,... More 

West Palm Beach, Florida
Level Contributor
417 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is elegant full service. The staff is all there for you. The room is nice services very good. I enjoyed staying there and I will return. The staff knows a lot and are caring. The breakfast was grand. I wish the'd pick up the used plates, how can I repeat if I have no place to put the... More 

Helpful?
Thank Robert H
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Robert H, On behalf of the entire team I would like to thank you for having chosen the Gran Melia Fenix for your stay in Madrid. We are delighted to know that you have enjoyed the gastronomy of our breakfast, the room and our staff.We are grateful due to your candid comment that help us to improve our elegant... More 

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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more   less 

Additional Information about Gran Melia Fenix

Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $178 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Fenix 5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid
Hotel Style:
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#19 Luxury Hotel in Madrid
#21 Family Hotel in Madrid
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