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Gran Melia Fenix

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#25 of 448 Hotels in Madrid
Certificate of Excellence
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1,760 Reviews from our TripAdvisor Community

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Showing 1,032: English reviews
Riyadh, Saudi Arabia
Level Contributor
75 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is an outdated property and renovation is way overdue. Yet, there is some sort of charm to it and a nice ambient. Great food and Red Glove service, brilliant location and very attentive staff. Downtown Madrid is very close by within walking distance, and next door great dining options.

Helpful?
Thank FahadDM
Emu Plains
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

We had an excellent room with a little internal entry room and adjoining bathroom with a view over Colon Plaza. Note that not all rooms are this size or have the same view. Reception staff helpful and friendly. Close to most attractions except the old city which is about 40 minutes walk away. Real Royal Football Stadium is nine easy... More 

Helpful?
Thank Kevin M
Puebla, Mexico
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

When I first arrived to Madrid I was amazed by the city. The buildings are overwhelming and this hotel is not the exception. This is a definitely one of the luxury hotels in Salamanca. You will find Clarins amenities and a very complete jewelry store inside the hotel. They have one of the most famous martini bars in Madrid and... More 

Helpful?
Thank MarianaRaS
Chelmsford, United Kingdom
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights for my partners birthday. On arrival we were warmly greeted and shown to our room. The room itself was very spacious and had a good view of the city. It is about 15-20 minute walk to the main centre of Madrid so it is not in the centre but it is a nice walk... More 

Helpful?
Thank Laurenjayne1102
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Laurenjayne1102, A very warm thank you for writing such a wonderful review on your latest stay at Gran Meliá Fénix due to your partner´s birthday. We are happy we succeeded in delivering the expected level of service which made your stay memorable! Offering exemplar service to our valued guests is our first priority to make each and every stay... More 

London, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I took my boyfriend here for his 26th birthday in June. It was a truly amazing hotel and only wish we had booked a longer stay! Decor in the hotel was beautiful and the rooms were huge!!! Great value for money and amazing service. The bathrooms were stocked with Clarins products which is obviously a plus! Very close to public... More 

Helpful?
Thank AngelicaMay27
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear AngelixaMay27 On behalf of the entire team I would like to thank you for having chosen the Gran Melia Fenix for your stay in Madrid. We are delighted to know that you have enjoyed an amazing weekend with us because of an special date. We hope to see you soon in Madrid and welcome you again in our hotel.... More 

Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Fantastic location and an amazing hotel. The full and indulgent Gran Melia experience I have come to expect. The hotel is modern, light and draped in opulence. It's in a fantastic location and you're 15 minutes from the airport (non rush hour traffic) and right in the heart of the high end boutiques, designer brands and luxury retailers. 25minute walk... More 

Helpful?
Thank YoungProlExplorer
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear YoungProlExplorer, Thank you so much for the fantastic review. I am thrilled to read how much you enjoyed your recent stay at the Gran Meliá Fénix. It is a real pleasure to know our dedicated teams went beyond your expectations. We are delighted to know you have enjoyed the modern gym, our location and the Dry Martini Bar, among... More 

Sydney, New South Wales, Australia
Level Contributor
148 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Opening onto a quiet street in the heart of Madrid, this lovely old-style, but modernised, hotel is elegant, very clean and offers excellent service. It is close to public transport and a short walk to many of Madrid's attractions. Our room on the third floor looked over the trees that line the street; fine bed linen and a comfortable mattress... More 

Helpful?
Thank Joan0452013
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Joan0452013, Many thanks for taking the time to write this great review on your recent stay at the Gran Meliá Fénix. It is a big pleasure to know you hyave enjoyed our service, your room and its facilities and the location. When reading your kind words, it really seems like you had a memorable experience, and we are glad... More 

Penang, Malaysia
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

couldnt found in-room coffee and called for request, out of surprise that they send in the whole nespresso machine which is a big plus, breakfast was decent and quality. Really impressed with their Red-Hat (not sure if recall correctly) concierge service.

Helpful?
Thank looliangying
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear looliangying, We would like to thank you for taking your time to share your experience on Tripadvisor. We are grateful due your candid comments that help us to improve our service. It is a pleasure to know you have enjoyed The Red Level Experience and , among others, hoping welcome you again to offer you an unforgettable experience! Kind... More 

Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Very classy hotel. Great room, lobby, and facilities. Excellent staff. Great location close to all the great shops and monuments. Had a wonderful experience. They suprised me with a champagne and cake the day of my birthday inside my room.

Helpful?
Thank Alexander S
SandraHernandez, RedGlove Service Department at Gran Melia Fenix, responded to this review

Dear Alexander S, It is always a pleasure to receive positive comments and we truly appreciate you taking the time to send this to us. It is a pleasure to know we were your choice to enjoy this special date, your birthday.We are happy to hear that you enjoyed the surprise in your room,our location and our staff. We hope... More 

La Palma, Spain
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stop over for a day in Madrid in the middle of business trip. My office booked me this hotel, and it is generally quite average. The service is not much to be praised, it was just so so at best. They have a good business center with well maintained office supplies. Nevertheless it is in the middle of main... More 

Helpful?
Thank dendy_s_ES
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear dendy_s_ES, We thank you for taking the time to give us feedback about your stay with us! It is a pleasure to be your stop in the middle of business trip.It is always a pleasure to receive positive comments about our great staff, and that you felt comfortable with our facilities. We hope to welcome you back at Gran... More 

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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more   less 

Additional Information about Gran Melia Fenix

Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $195 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Fenix 5*
Number of rooms: 203
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Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid
Hotel Style:
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#19 Luxury Hotel in Madrid
#21 Family Hotel in Madrid
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