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HOTEL STYLE
City View
Classic
Languages Spoken
English, French, Spanish, Arabic and 1 more
Location
Calle Miguel Angel 29-31, 28010 Madrid Spain
Name/address in local language
Hotel Miguel Angel
1,025 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The Hotel Miguel Angel is an older grande dame type hotel near to the main centre of Madrid. the rooms were very clean and bathrooms good. Breakfast good and there were some nice touches like little treats adjacent to the lifts for guests to help themselves to. The hotel is not situated right in the middle of the city but it was not a huge walk (maybe 20 mins) to get to many of the main sights. Staff were very welcoming and pleasant and understanding of our lack of English. We stayed here as part of a tour and had negotiated an additional night at the end of the tour which exposed us to the true costs of the accommodation which was a little steep though we did not have any comparison at other hotels nearby for reference..
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Date of stay: June 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for 2 nights at the end of our 10 day tour of Spain. This was listed as a 5-star hotel, so we expected it to be nicer than the Melia hotels we had spent several night at in Seville, Barcelona & Granada. We were disappointed in our room. It was very outdated and tired looking. No hot pot in the room to make coffee in the morning and the safe didn't work. We would not stay here again.
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Date of stay: November 2019
Location
Service
Sleep Quality
Room Tip:Â Ask for a remodeled room- ours was not!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HMACommunityManager, Community Executive at Hotel Miguel Angel
Responded Feb 7, 2020
Dear customer, first of all thank you for the time it has taken to write such a detailed review. As you know, your comments and suggestions are essential to help us to continually improve the quality of our services. Be sure that we took well note of your comments and that we will take it into account to improve the stay of our customers. Thank you for your time and we look forward to welcoming you back soon,Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Miguel An... b, Community Executive at Hotel Miguel Angel
Responded May 30, 2018
Dear Albert, thank you very much for your evaluation and for your comment. All your comments are essential to improve our service. Your comment will help us improve for future customers. You can follow us on our Facebook, Twitter and Instagram pages for promotions that may interest you. We hope to see you soon. Receive a warm greeting
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This hotel was chosen by a large international tour company on our 1st & 17th night. After travelling 30 hrs from Australia all I wanted was to fall into bed. The 1st room was tiny, on the 2nd floor & just got in the doorway when I realised I'd been given the 'Solo traveller' room, I complained and was given an 'upgrade' and this is it. The furniture is so old and scratched your local charity store would reject it, curtains hanging off the track,bins without liners, door frames falling apart so badly the chain lock wouldn't connect,cracked ceilings. Old world charm this isn't, it's just old. On returning on the 17th day of the tour I was given a room on the 7th floor facing the very busy main road intersection, room noise is incredible as the wind was bad and it sounded like a freight train coming through the room. After complaining, once again, I was given another room, 616, facing the garden and which ended up being a vast improvement. The Breakfast was great which is why I've given this review 1 Star, will never stay or recommend this hotel.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HMACommunityManager, Community Executive at Hotel Miguel Angel
Responded Feb 7, 2020
Dear customer, first of all thank you for the time it has taken to write such a detailed review. As you know, your comments and suggestions are essential to help us to continually improve the quality of our services. Be sure that we took well note of your comments and that we will take it into account to improve the stay of our customers. Thank you for your time and we look forward to welcoming you back soon,Kind Regards
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I stayed in Miguel Angel for 4 nights in the beginning of October 2008. At that time I booked the room through the hotel own reservation system. I had an overall 5+ star experience especially as far as the room cleanliness and beauty. On November 10, I needed to spend one night in Madrid on route home, because of the easy access to the metro I booked one night via Hotel.com for the total of $209. I expected the same experience as in my prior stay. I arrived to the room at 10:00pm. It started dawning on me how different the room was this time. The decor was dated and the room was very dusty . After touching anything in the room I had to wash my hands. The carpet was nothing but compounded dust. The old dust laden curtains covered a very dirty plastic shutter. After pulling a very dirty shutter belt the view from the room was an interior wall 20 feet away. The hotel hosts airline crews. On the flight home I talked to 3 flight attendants who lay over in the Miguel Angel hotel who told me that they had the same feeling of needing to wash their hands after touching surfaces in the rooms. One of them even stated she brings her own towels.I believe Hotel.com pays Occidental for the old rooms that are for the use of airline crews but charged me the price for a 5 star room. I was offered to change the room but it was 11:30 at night. It was to late for me. I did not sleep much because of discomfort from lack of cleanliness.
I am told by my credit card bank that there is 30 minute period to dispute the adequacy of a room for the bank to be able to dispute the charge. I will not stay in Miguel Angel again because of their arrogance and double standard. I feel I was mislead by Hotel.com.
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Date of stay: November 2008
Value
Rooms
Location
Cleanliness
Check in / front desk
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HMACommunityManager, Community Executive at Hotel Miguel Angel
Responded Feb 11, 2019
Estimado cliente, muchas gracias por tomarse su tiempo valorando al Hotel Miguel Angel, nos ayuda a mejorar el servicio al cliente. Reciba un cordial saludo
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Horrible old hotel, terrible smell in floors and room, noisy, dark and stuffy. The floor in room is plastic, the chair threatens to break, so better do not sit, and the rest of the furniture is used and at least 20 years old. At least it is clean. Do not believe the pictures of the website... don't know where these were taken.
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Date of stay: April 2017Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miguel Angel H, Marketing&Communication Manager at Hotel Miguel Angel
Responded May 4, 2017
Dear guest. Thank you very much for sharing your experience with us and qualify us. It help us to achieve the best customer service. We regret if you didn´t feel confortable in the room. We have diferents categories in the hotel. In the other hand we are going to reform the entire hotel and all the facilities, so we hope to welcome you again.
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The Occidental Miguel Angel Hotel is one of the worst hotel I have been in my entire life. The staff is very unfriendly, will barely say hi to you when you come to the hotel. The people at the reception won't even ask you if you had a good stay, actually lucky for them they didn't because I would have probably tell them the truth. At the bar of the hotel, you will be doing the service as you have to get up and order, and get up again to ask and pay for the bill despite the fact that they have 3 waiters working. I was born in 1976 and I am not sure this hotel has been renovated since then. The room are extremely old, the carpets on the floor dirty and smelly, the beds extremely uncomfortable (what do you expect if people have been sleeping on the same mattress for nearly 40 years). But the worst part of it all is that you can't barely use the shower in the room. The water keep switching from extremely cold to boiling in a matter of seconds non stop! Finally, they offer free internet for a good reason: it doesn't work! And when it works, you feel you are back to the 90 's when it would take 5 minutes just to download an email. Mr owner of this terrible place, do the world a favour: sell it to someone who will know how to use the central location as well as the beautiful garden in the back (the one and only good thing about this place, and a true hidden gem).
Avoid or abort at all price!
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Date of stay: October 2013Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OnlineManagerHMA, Online Manager at Hotel Miguel Angel
Responded Oct 23, 2013
Dear guest I am sorry to hear from you about the bad experience, you had during your stay. We appreciate the comment exposed about the attitude and the service of our staff and I transfered your complain to our General Manager. I perfectly understand your opinion and I apologize for this situation. We place high value in our guest and regret we did not meet the high standard of service that you quite right expected to find at our property. We thank you for your comments and we will consider them in order to improve in our customer service. Your faithfully
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I travel internationally for business and have used TripAdvisor for the past several years to make my decisions on where--and where not to--stay. This is the first review I've written and I'm writing it because I hope that 1.) fellow travelers will take heed and 2.) this hotel might change some of its practices.
I'd read on TripAdvisor that the hotel had seen better days but that it was in the process of a gradual renovation and upgrading of rooms. When I arrived at the hotel, I inquired about this and was told resolutely by the receptionist that all of the rooms were of the same quality, carpeted but newly painted. She flatly refused to acknowledge that some rooms might have been upgraded more than others in the same price range. Moreover, she was curt and pointedly dismissive.
After spending two nights in a room with carpeting from 1970s so threadbare that the flooring underneath the carpeting is visible, with furniture that wouldn't sell in a thrift store, and a bathtub with a shower curtain from a 99 cent store, I happened to glance into another room on my floor as the housekeeper cleaned it. (I won't go into more details about my room, but you can read all of the prior posts with complaints about the worn down rooms and now assume they're accurate.)
Wouldn't you know, the room had newly installed wooden flooring and mint condition furniture. I asked the housekeeper if this room was particularly special and she reported that many rooms on each floor were upgraded to this degree, from single bed rooms to executive suites.
I'm checking out today and checking into the Intercontinental Hotel, a block away. For $17 American dollars more than my room at the Miguel Angel I will stay in a room infinitely more comfortable and modern. But most of all, I will be the recipient of service that is honest and cordial.
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Date of stay: February 2013
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OnlineManagerHMA, Reservations Manager at Hotel Miguel Angel
Responded Feb 25, 2013
Dear Guest, First of all, we want to thank you for posting your review in Tripadvisor. Regarding your review and as you mentioned, the Hotel is in the process of a gradual renovation. That is why when the Hotel has a very high occupancy not all our guest can enjoy one of the updated rooms. You could check that our rooms are being changed with new wooden floor, painted and new furniture. We expect to have most of them updated by summer so we hope you consider our Hotel again for a future stay in Madrid. Do not hesitate to contact us to tell us you are coming. We will accomodate you in one of the updated rooms for you to change your mind about the Hotel. Thank you again for your comments. Yours faithfully.
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Front desk staff are extremely poor, rude and deceptive. Since upon arrival we found our room extremely dirty and poorly maintained (the seat bottom of the desk chair had fallen out - sitting on it was like being on a commode!, bulbs and wattage were mismatched - frugal and dangerous, string bathroom stench and filthy carpet), we asked upon good faith to upgrade to a better room (higher rate charged).
We were told to switch rooms after check-in time the next afternoon when rooms are available. Deceptively, we were charged a extra half day of the hotel's rate. Upon questioning, manager Laura insisted it was due to not checking out at noon, even though we were specifically told by her to switch rooms at afternoon checkin.
The "spa" has a jacuzzi that is kept lukewarm and a sauna that is also not heated. The breakfast, while it looks plentiful, if you don't mind a serious lack of sanitary standards, you'll be ok. Originally, we were planning to stay at this hotel for possibly repeat stays and for entire week. Even upon giving the staff notice to rectify the situations - particularly the discrepant overcharge, they refused and did not mind for customers to take business elsewhere (knowing that we have a long stay planned and future reservations).
We, thankfully, did not secure any further bookings through hotelscom and canceled all future reservations. We promptly checked out of this hotel and into another which had less stars, but was so much better - including location, rate, cleanliness and service. Likely any other hotel is better valued than this one. Even though it's supposed to be a 5 star, the rooms resemble an old 1 star motel. Be forewarned - stay far away!!
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Date of stay: July 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Â Hotel is close to metro but far from other life. Executive room features help, but ultimately...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OnlineManagerHMA, Online Manager at Hotel Miguel Angel
Responded Jul 27, 2012
Dear Guest, We would like to express our gratitude for the time invested in leaving your opinion and the trust placed on us for your stay in Madrid. With reference to the breakfast service, we are very surprised about your comments. This is a service that most of our guests always like and the food always meets all the standards of quality and health requirements. Regarding the Spa, the water temperature for the swimming pool and Jacuzzi is always regulated as per law and health requirements also and it has a minimum and a maximum. The water is recycled every 4 hours and we do not have knowledge that our systems have registered any anomaly in the temperature. Anyway, our maintenance service will check the system. Check-in and check-out times are 3.00 pm and 12.00 pm and they are shown in the Reception desk and in every web site. We always try to get the best to our clients and we permit them to check out later without a charge, until 2.00 pm, if the hotel occupancy allows it but a late check out at noon is always with a charge. We thank you for your comments and we will consider them in order to improve in our customer service. Yours faithfully,
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I am a journalist and I have just spent 10 days in Madrid, invited by the Spanish Embassy of Buenos Aires to cover the Cibeles Fashion Week. During all this period, I was lodged in the Miguel Angel Hotel and everything was great until the last day of my stay. I even wanted to write a good comment of this place. I have been robed in my room! 200 Euros! And I was not the only one of the first floor of this 5 stars hotel! A colleague of Venezuela and a cameraman of Fashion TV too! We all claimed to the director but he just explained to us that he had no responsibility and that the only person who went to the room was the housekeeper and that she had all his trust. What to you think about that! She was the only person to access to the room but she hasn’t taken anything! I spent a long time with this man in his office, complaining, nervous and really upset and…… just go home and leave me in peace with your stories! Don’t go to this hotel; if you have a problem, they do not assume it!
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Date of stay: February 2008
Value
Rooms
Location
Cleanliness
Check in / front desk
Service
Business service (e.g., internet access)
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HMACommunityManager, Community Executive at Hotel Miguel Angel
Responded Feb 11, 2019
Estimado cliente, muchas gracias por tomarse su tiempo valorando al Hotel Miguel Angel, nos ayuda a mejorar el servicio al cliente. Reciba un cordial saludo
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There are more places to choose from in the Madrid area.
ALSO KNOWN AS
hotel miguel angel, miguel angel madrid, occidental miguel angel
FORMERLY KNOWN AS
Miguel Angel Hotel
LOCATION
SpainCommunity of MadridMadridAlmagro / ChamberÃ
NUMBER OF ROOMS
267
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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