Super hotel centrally located. Good size room. Really comfortable bed with lovely pillows. Excellent extensive breakfast. Very helpful friendly staff. Great hospitality tray including Nespresso machine. Walking distance of all central areas of Madrid and close to transport options. Novice lounge space and outside cafe area. Happily stay here again when visiting Madrid.
Really nice hotel, very friendly staff, excellent breakfast and room very well cleaned. It is 150m from metro and less to C03 bus stop which takes you to Prado, Reina Sophia nod Thyssen galleries. The only draw back was not really to do with the hotel. We got the Metro to the hotel from the airport, what a mistake it was difficult enough to get to the last stop, then we were met with 4 flights of steps. We would happily stay there again
My partner and I stayed for 6 nights at Puerta De Toledo hotel and are so glad that we did! Centrally located, this hotel offers everything one could wish for, ensuring a very pleasant stay. Tastefully decorated, the hotel is super clean, with a lovely buffet breakfast and very friendly & professional staff. Our room was spacious and comfortable, while the breakfast room gave a great vibe for the start of the day ... bright, practical and comfortable ... while the food was plentiful and always so fresh. The hotel's cafeteria in the foyer offers delicious coffee, drinks and snacks. We considered this hotel more of a 4-star than a 3-star. From check-in to check-out, everything went smoothly and the staff were so helpful and friendly. The fact that there is a taxi stand just outside the hotel and that the hotel is just a few minutes' walk to the Hop On Hop Off "Puerta De Toledo" stop makes everything that much more practical. The area is called La Latina which we believe is the part of Madrid which has most character. Plaza Mayor is only around 15 minutes' walk from the hotel, while the Basilica of St. Francis is just around 10 minutes' walk. We wish to thank the Management and all the Staff for making our stay such a great experience ... and we will surely stay at this fantastic hotel again the next time we're in Madrid. Very much recommended. JESMOND ALFINO - Malta…
Great location with plenty of transport links nearby. The staff were very professional & happy to help always with a smile. There are plenty of places nearby to Wine & Dine at your leisure, without having to eat a takeaway in the foyer!! Our room was very comfortable & clean with some lovely little touches. Thankyou for being so kind & helpful. We will definitely return & would highly recommend
Stayed there for a total of 11 nights. I never write a review to complaint but I feel that this time I have to… one day after being out all day we got to the hotel around 10:15 at night and hungry, the bar and room service closed at 10:30pm (it was 10:20 when we got to the bar) so we had to order pizza. I went to reception area to ask for a knife. Juan Emilio said they couldn’t get me a knife. I took it upon myself to go to the restaurant (NOT THE KITCHEN) and found a knife and Juan followed me and took the knife away from me in a very rude way. He was extremely rude . Also went to the bar and asked for ice (they were cleaning up) and I was told in a very rude way I can’t have ice because I’m not buying drinks from them??? THEY SAID WE COULDN’T ORDER ANYTHING OR GET A KNIFE BECAUSE THEY WERE CLOSED) The hotel and their rooms are very clean and it’s in a great location but the service is horrible. I spoke with Manager the next morning and he brushed me off saying that we are not allowed to sit in the lobby and use the tables when ordering outside food??? I told him we had 3 rooms a total of 6 people where did he want us to be? He said in our room… I have traveled a lot and stayed in many nice hotels and never had an issue using the lobby or getting anything as simple as ice and a knife. Ohhh and one more thing, one morning the reception called our room to tell us to limit the Bathroom usage due to next room being remodeled 🤦🏽♀️ 😳…
A lovely hotel in a very convenient location. The staff, service, room, and food were all fantastic. We enjoyed our stay with no complaints! As an added bonus, there is a taxi stand directly in front of the hotel if you are in a rush to get somewhere.
Very good location 15 minutes to the centre by foot, across the street from the Toledo arch, lots of restaurants nearby or within walking distance,very good breakfast with enough choices to satisfy, service was perfect, Professional, courteous. definitely recommended.
Friendly staff. Great comfortable rooms with several toiletries provided. Excellent breakfast buffet and the location is absolutely wonderful! It’s walking distance from all major places you would want to go. Many restaurants near by. Loved it!
Very accommodating! We had a great experience with the receptionist. We had a change in numbers in our reservation and he was able to make it work for our family. The Hotel Toledo is near enough all the main places to visit but far enough of all the super busy and crowded touristy areas. The Metro station is just across the street and easy access to it. There’s few restaurants within a couple blocks that are local and amazingly delicious. Very safe to walk at night. We had a very good experience overall!
We stayed at this delightful hotel as we were attending an event in Madrid. Thoroughly enjoyed our stay, breakfast was superb with plenty of choices. Very high standards of cleanliness, staff were very professional and friendly with a special thank you to Sara and Sandra. Would definitely return when we are next in Madrid, with only a 20 minute walk to the city centre it is in a great location for shops and restaurants.