A stay at this hotel truly causes you to realize what thoughtful and authentically kind and helpful service consist of. We have been staying at this establishment for years and can honestly say that the service was incredible the first time and it has stayed consistent. Their recent renovation made the rooms and bathrooms even better than the excellent facilities they already were. In our opinion this hotel sets the standard for 5 stars.
We booked this hotel as it was a Relaix Chateau and it didn’t disappoint from the always helpful doorman to the attentive staff. The bedroom was a good size and spotless. For anymore touring it is ideal due to its underground car park. There is a wonderful terrace for breakfast however the tasting menu in the evening slightly let everything down. We did however discover a wealth of eateries around the hotel so I wouldn’t let this put you off.
2nd visit and it was as good as the first. Large suite, helpful and attentive staff. Great location. When we needed Euros , no problem, simply billed to the room. Recommendations and reservations made easily. Will stay here anytime we are in Madrid.
We spent 3 nights at the Hotel, it was a simply wonderful experience. The level of service was amazing, with a quick story to highlight. Our daughter is gluten free. When the staff found that out, they sent a member of the team out to a local store to ensure that they had GF pastry options available for her every morning. Very cool! The place is beautiful, particularly the courtyard that serves as the outdoor dining room. Old school elegance. Excellent food, extraordinary service. Overall just a great 3 days.
Location is perfect as its a walking city. Cafes restaurants and shopping are all there. Very comfortable walk to all museums. What a treat!! The staff is extremely personable and is ready to help within minutes. The amenities are lovely and the room is spacious and feels yummy and clean. The coffee in the morning is perfect and the wine at night, at the bar is perfect. All employees were extremely careful about wearing their masks. We will be back.
Very well equipped rooms, awesome location and impressive and kind staff. Cava at check in is a good start always. Reception team is helpfull at anytime. This will be my place in Madrid from now on. I wish i would have more time.
Staff were extremely welcoming and attentive to personal needs. Room was spacious and spotless with courtyard view. Tasty breakfasts, impeccably presented, with gastronomic lunches and dinners available. Highly atmospheric courtyard ideal for eating and chatting in. Overall, a great pleasure to be a guest in this environment.
We just returned from 4 nights in Madrid and our hotel choice made the trip! A magnificent Experience from start to finish. Every morning we had the most delicious coffee sitting comfortably in the lobby. I have never wanted to hang out in a lobby before however at the Orfila I looked forward to being greeted with a morning smile. The 2 rooms we had were impeccable with a combination of modern and classics. The staff is so helpful that I wish I had more questions for them to help me with! The bar is perfect and Quaint with yummy wine choices. I can go on and on!
Everything about this hotel is amazing. From the understated elegance and old world charm to the beautiful rooms and most importantly the attentive and friendly staff. Nicolas and Fabio and Juan (I believe) were standouts as well as all the ladies at the front desk during our stay (and I’m so sorry I didn’t remember their names). Every single staff member we came into contact with could not have been friendlier or more helpful. Having your names remembered is a small thing but it felt as though we were among friends. We were traveling for 3 weeks and this was by far my favorite hotel. I will definitely be back……
From the moment you arrive you are treated with personalised service, not to mention the glass of champagne on arrival. Every member of staff is super helpful and courteous. There are very few hotels like this in the world. We are very fortunate to have stayed at this superb property.