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InterContinental Madrid, an IHG Hotel

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Paseo de la Castellana 49, 28046 Madrid Spain
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Traveler (1094)
Room & Suite (995)
Dining (195)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/30/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Madrid, an IHG Hotel
Updated 04/30/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#50 of 493 hotels in Madrid
Location
4.2
Cleanliness
4.6
Service
4.6
Value
4.1
Travelers' Choice
GreenLeaders Silver level
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Board games / puzzles
Video game console
Books, DVDs, music for children
Indoor play area for children
Paid private parking on-site
Wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Bathrobes
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Spanish, Catalan and 4 more
2406Reviews41Q+A100Room tips
Traveler rating
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  • 182
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  • 32
Time of year
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Popular mentions
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Most Recent
AMTLondon wrote a review Jul 2022
Teddington, United Kingdom241 contributions206 helpful votes
We stayed here for 3 nights on our first trip to Spain since Covid. We have stayed in Madrid several times but this is now our favourite hotel. The hotel is in a nice quiet business / residential area slightly away from the main city centre. Check in was friendly and charming and we were upgraded to a very nice room. The room was spacious and comfortable with a small separate seating area. The bathroom was proper old style marble with full bath, separate toilet and walk in shower. There was an extensive range of good quality toiletries ( after recent experiences in more modern hotels with inadequate soundproofing and lack of doors in toilets - this bathroom was just perfect ). We had access to the Club Lounge which was very comfortable. The breakfast offering was very good ( best Spanish omelette ever ! ) and the service throughout the day was friendly and efficient. There was a nice selection of wine and drinks in the evening, with hot and cold canapés. The main bar was also very nice. Our only regret was that we didn’t have time to try the Sunday Brunch as we had to get to the airport. The area around the hotel was pleasant with lots of cafes, small bars and restaurants . The Museo Sorolla was just around the corner and is worth a visit. It was an easy 30 minute walk to the Gran Via, and in a different direction to Retiro Park. There was an upmarket shopping area about 10 minutes walk. Overall our experience was faultless, with excellent service from all staff.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded 2 weeks ago
Dear AMTLondon, , Thank you so much for choosing to stay at InterContinental Madrid and for taking the time to write such a nice and extensive review about our hotel. My team and I are happy to see that you had a nice experience at our hotel and you appreciated the excellent location, the great breakfast and the attitude of our members of the team. Our aim is to provide the best in services. Looking forward to welcoming you back to our hotel on your next trip. Sincerely, Paloma Martínez General Manager
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JNYCwriter wrote a review Jul 2022
New York City, New York6856 contributions485 helpful votes
+1
The Intercon Madrid is a classic hotel. The hotel is service focused and caters to an upscale and business crowd. The second floor lounge offers limited access but is a nice respite. There is no pool and travelers wanting flashy and trendy will not find it here.
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Date of stay: July 2022Trip type: Traveled with friends
Room Tip: Access to the lounge really adds to the experience.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded 2 weeks ago
Dear PerksAdvisor_NYC, I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. I would like to thank you for your positive feedback regarding our staff and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future. Sincerely, Paloma Martínez General Manager
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David Llanos wrote a review Jul 2022
New Orleans, Louisiana16 contributions36 helpful votes
Beautiful property, awesome amenities and an amazing staff. The location was great as well. They really do make you feel welcome and the hotel exudes a historic charm with carefully curated ambience that isn’t found often outside of a handful of locations. I will definitely be back.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded 4 weeks ago
Dear jdll91, I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. I would like to thank you for your positive feedback regarding our staff and your enjoyment of the facilities . I am delighted to know you were able to have a restful and pleasant experience. I hope your return journey was a smooth & enjoyable one, and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future. Sincerely, Paloma Martínez General Manager
Read more
soccerjay007 wrote a review Jun 2022
Cary, North Carolina11 contributions16 helpful votes
This hotel is beautifully decorated, especially the lobby area. The elevators are a little small, but the guest rooms are spacious enough. The buffet breakfast is one of the best I have ever had. Laura at the Club Lounge was very courteous and helpful checking us in and answering all our questions with patience. Nohora at the breakfast area was very professional and efficient, especially with helping my son who has lots of food allergies find the right food items every morning.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded Jun 24, 2022
Dear soccerjay007, Thank you for choosing to stay with us at InterContinental Madrid and for sharing your experience. It is a real pleasure to hear that you had such a nice experience and hope that you are planning to come back again. We just strive to provide the best service to all our guests, and I am extremely pleased that you enjoyed your time with us and that all the aspects of your stay were so convenient. It is our ultimate aim to provide each of our guests with a distinctive experience, I am glad that yours was enjoyable. Be assure that I will share your comments with the rest of the team and specially with Laura who you mention on your review. We are much looking forward to welcoming you back soon. Sincerely, Paloma Martínez General Manager
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F X wrote a review Jun 2022
1 contribution
I stayed for 2 nights - paid £420/night excluding breakfast which I had to pay for separately. As you can imagine, that’s a lot of money. I couldn’t see any value for the money paid. The room was relatively small, although it had got everything I needed, The view of the room was terrible. The hotel itself is quite old and needs serious renovation. The location is decent. The breakfast was 6/10. I ordered a bottle of water to the room and was charged €9. People were generally nice. Bottom line, I would not try it again. Thanks for having me!
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded Jun 21, 2022
Dear 552Faresh, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for not meeting your expectations. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Paloma Martínez General Manager
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Colin D wrote a review Jun 2022
Sydney, Australia146 contributions81 helpful votes
I only had a short stay at this hotel but it is truly of the highest quality. The large lobby area, bar and outdoor dining area are all magnificent. As an IHG platinum member, I got a room upgrade and the room was amazing. Huge room, huge and very comfortable bed, huge bathroom. Additionally, I had a small issue where I needed the concierge to post something for me the day after I left and it was all taken care of very professionally. If you are staying in Madrid - stay here!
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Date of stay: May 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded Jun 6, 2022
Dear colinpdaly, Thank you so much for your review of our hotel. We appreciate your loyalty as a Platinum Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paloma Martínez General Manager
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julie r wrote a review Jun 2022
3 contributions
Fantastic Stay!! We loved intercontinental, at first we thought we would get lost in the crowd as it is such a large hotel, how wrong we were. All the staff were so welcoming, helpful and professional. The club intercontinental lounge team, concierge team and doorman are very helpful. We were treated to a meal at the restaurant where David offered us such wonderful warm service. We cannot thank Juan from concierge enough for his help, we had a problem with a tour and he went above and beyond to help us and rescued the day. Thank you to you all for making our stay so memorable. We will be back
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded Jun 5, 2022
Dear julierE5401ET, Thank you for taking the time to tell us about your experience at InterContinental MADRID. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Paloma Martínez General Manager
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VascoWeb wrote a review May 2022
Buenos Aires, Argentina14 contributions1 helpful vote
Amazing staff. Outstanding location. I felt like at home. Class and confort. Juan Carlos and Susana were the best. Super cozy bed. I want To stay here again if I come back to Madrid. Breakfast is super complete
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded May 24, 2022
Dear VascoWeb, Thank you for taking the time to tell us about your experience at InterContinental MADRID. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I also thank you for the feedback mentioning the service from our staff. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Paloma Martínez General Manager
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AlbertusMarinus wrote a review May 2022
Rotterdam, The Netherlands50 contributions22 helpful votes
Very nice and comfortable hotel. Warm colors, very friendly team members and personal attention. We were delighted that the Club Lounge reopened. 2 things to complain about, 1: no swimming pool, but you know this when booking, so no real complaint, and 2: no breakfast al fresco, but maybe too early in the year, with quite chilly mornings, so not really a complaint as well
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded May 17, 2022
Dear AlbertusMarinus, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paloma Martínez General Manager
Read more
AA081 wrote a review May 2022
New York City, New York9 contributions6 helpful votes
Fantastic stay ! Centrally located and wonderful facilities. The team are exceptional, very warm and professional. The club intercontinental lounge team, concierge team and doorman are very helpful. The breakfast is great full of local delicacies ! Well done to Mr. Garrido and Team !!
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded May 16, 2022
Dear AA081, I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. I would like to thank you for your positive feedback regarding our staff and your enjoyment of the facilities as well as the comfort enjoyed at our Club Lounge. I am delighted to know you were able to have a restful and pleasant experience. I hope your return journey was a smooth & enjoyable one, and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future. Sincerely, Paloma Martínez General Manager
Read more
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PRICE RANGE
$236 - $343 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental madrid hotel madrid
LOCATION
SpainCommunity of MadridMadridAlmagro / Chamberí
NUMBER OF ROOMS
302
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Frequently Asked Questions about InterContinental Madrid, an IHG Hotel
Which popular attractions are close to InterContinental Madrid, an IHG Hotel?
Nearby attractions include Museo Sorolla (0.1 miles), Museo Lazaro Galdiano (0.2 miles), and Monument Glorieta de Emilio Castelar (0.1 miles).
What are some of the property amenities at InterContinental Madrid, an IHG Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at InterContinental Madrid, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Madrid, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Madrid, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental Madrid, an IHG Hotel?
Conveniently located restaurants include La Gaditana Castellana, El Alino, and El Jardin del InterContinental.
Are there opportunities to exercise at InterContinental Madrid, an IHG Hotel?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does InterContinental Madrid, an IHG Hotel have airport transportation?
Yes, InterContinental Madrid, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Madrid, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Madrid, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Madrid, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Portuguese, Romanian, and Hungarian.