InterContinental Madrid, an IHG Hotel
Paseo de la Castellana 49, 28046 Madrid Spain
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About
#37 of 505 hotels in Madrid
Location
4.2
Cleanliness
4.6
Service
4.6
Value
4.1
Travelers' Choice
GreenLeaders Silver level
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Board games / puzzles
Video game console
Books, DVDs, music for children
Indoor play area for children
Paid private parking on-site
Wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Bathrobes
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
City View
Languages Spoken
English, French, Spanish, Bulgarian and 5 more
Location
98Great for walkers
Grade: 98 out of 100
178Restaurantswithin 0.3 miles
31Attractionswithin 0.3 miles
Paseo de la Castellana 49, 28046 Madrid Spain
Name/address in local language
E-mail hotel
Getting there
Gregorio MarañónMadrid Metro3 min
Rubén DaríoMadrid Metro5 min
Rental CarsSee rental cars from $24/day
2487Reviews41Q+A100Room tips
Reviews
Traveler rating
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Most Recent
We stayed here in January and absolutely loved our stay. The receptionist who checked us in was a trainee, and it was a fairly complex booking, so was given a little help, but was really friendly and professional throughout. We were upgraded to a suite. I really liked the feel of this hotel. It’s certainly not modern, but feels like a timeless classic. The lounge had a good selection of wines and spirits, and some decent food offerings. For breakfast, we visited the main restaurant and probably preferred that over the lounge. The food there and the service was absolutely fantastic. Furthermore, we enjoyed the location of this hotel. There were many great restaurants close by, and it was a short walk to the metro station. I would certainly recommend this hotel, and I’m sure the majority of people would appreciate the charm that this hotel brings also. …
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nadia Temli Romero, Owner at InterContinental Madrid, an IHG Hotel
Responded 1 week ago
Dear K8349HGrichardk, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nadia Temli Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Perfect location, beautiful setting and great service! Couldn’t expect less from an Intercontinental hotel and this one does not disappoint. Super close to all the Madrid attractions, we chose to take taxis back and forth which we found to be super affordable (didn’t try Uber on this trip). The rooms are on the smaller side, consistent with all European hotels that are not new builds. There is a breakfast buffet option in the morning that has everything you can imagine to start your day and great drinks if you want to relax in the evening. Highly recommend it!
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded Mar 20, 2023
Dear rociocgs, I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. I would like to thank you for your positive feedback regarding our staff and your enjoyment of the facilities as well as the comfort enjoyed in your guestroom. I am delighted to know you were able to have a restful and pleasant experience. I hope your return journey was a smooth & enjoyable one, and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future. Sincerely, Juan Carlos Caballero Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
History Professor and Fulbright Scholar wrote a review May 2023
Chicago, Illinois122 contributions60 helpful votes
+1
So good to be back at this hotel. One of my two favorite in the IC group. Wonderful staff and superbly maintained facilities. We have breakfast every day on the first floor and visit the lounge every evening. We are coming back in August. We also had a superb lunch yesterday, outdoors. Really nice to see so many staff again.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded 2 weeks ago
Dear erickmJ9604YM, Thank you for taking the time to tell us about your experience at InterContinental MADRID. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Juan Carlos Caballero Rooms Division Manager / Director de Alojamiento
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had an amazing stay at Intercontinental. The staff is very friendly, helpful an kind. The breakfast is delicious. Very good location, walking distance to restaurants and shops. The room very comfortable and clean. Will come back.
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded 3 weeks ago
Dear Z6619PPbiancal, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Juan Carlos Caballero Rooms Division Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A hotel where the staff aims to make life easier, an incredible treatment. The common areas are spectacular, the rooms are very comfortable and take care of every last detail. Totally recommended, an excellent location, easy to get anywhere and exemplary service.
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded 3 weeks ago
Dear javierfN2968VN, I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. I would like to thank you for your positive feedback regarding our staff and your enjoyment of the facilities as well as the comfort enjoyed in your guestroom. I am delighted to know you were able to have a restful and pleasant experience. I hope your return journey was a smooth & enjoyable one, and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future. Sincerely, Juan Carlos Caballero Rooms Division Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location, nice neighbouhood, bright and spacious room with full amenities, breakfast with lot of choices, staff are warm and helpful. Club offers a peaceful environment to relax at anytime of the day.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded 3 weeks ago
Dear yeukyeep, Thank you for choosing to stay with us at InterContinental Madrid and for sharing your experience. It is a real pleasure to hear that you had such a nice experience and hope that you are planning to come back again. We just strive to provide the best service to all our guests, and I am extremely pleased that you enjoyed your time with us and that all the aspects of your stay were so convenient. It is our ultimate aim to provide each of our guests with a distinctive experience, I am glad that yours was enjoyable. We are much looking forward to welcoming you back soon. Sincerely, Juan Carlos Caballero Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Service here is first-rate. Gustavo, in particular, was impressive. As other reviewers here note, this isn’t the swankiest or most updated Intercontinental property; though rooms are clean, reasonably spacious and pleasantly traditional. The reason to stay here is the excellent staff and central location.
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nadia Temli Romero, Owner at InterContinental Madrid, an IHG Hotel
Responded May 1, 2023
Dear Mr.Ross, Thank you for taking the time to tell us about your experience at InterContinental MADRID. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. I will certainly share your comments with the rest of the team and specially with Gustavo. Sincerely, Nadia Temli Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This huge hotel is, among other things, used by groups for conventions and other meetups. The result may be that the main lobby, where the bar is, is filled with people talking loudly. Much of the seating is very uncomfortable, with very low chairs predominating. Tapas are expensive. Our room was very basic. The bathroom had one tiny sink, with one holder for two hand towels, nothing for the facecloth. The shower apparatus was attached to the equipment for the tub, so you had to crouch down in the tub to set up the shower. The room had one small armchair and a table and basic chair; very little clothing storage, and room for one luggage rack. Look carefully at the description of the room before you book.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded Apr 25, 2023
Dear Purmamarca, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Juan Carlos Caballero Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Looooooove this hotel. Extremely comfortable bed. Strong shower. Clean. Amazing staff. Great location. Close to train station and supermarkets. Serrano st. Is nearby, where you can do luxury shopping. Best breakfast in Europe. My first choice in Madrid.
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Date of stay: April 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded Apr 19, 2023
Dear 528skyl, Thank you for taking the time to tell us about your experience at InterContinental MADRID. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Juan Carlos Caballero Rooms Division Manager / Director de Alojamiento
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We found every Hotel employee to be outstanding. They go out of the way to be helpful. The club lounge is wonderful. Special thanks to Anna Ortega and Susana Gari who were great help with booking the room. Amazing location, large rooms, fantastic water pressure.
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded Apr 13, 2023
Dear dannyt31, I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. I would like to thank you for your positive feedback regarding our staff and your enjoyment of the facilities as well as the comfort enjoyed in your guestroom. I am delighted to know you were able to have a restful and pleasant experience. I hope your return journey was a smooth & enjoyable one, and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future. Sincerely, Juan Carlos Caballero Rooms Division Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$232 - $385 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental madrid hotel madrid
LOCATION
SpainCommunity of MadridMadridAlmagro / Chamberí
NUMBER OF ROOMS
302
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Claim Your ListingINTERCONTINENTAL MADRID, AN IHG HOTEL - Updated 2023 Prices & Reviews (Spain)
Frequently Asked Questions about InterContinental Madrid, an IHG Hotel
Which popular attractions are close to InterContinental Madrid, an IHG Hotel?
Nearby attractions include Museo Sorolla (0.1 miles), Museo Lazaro Galdiano (0.2 miles), and Monument Glorieta de Emilio Castelar (0.1 miles).
What are some of the property amenities at InterContinental Madrid, an IHG Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at InterContinental Madrid, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Madrid, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Madrid, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental Madrid, an IHG Hotel?
Conveniently located restaurants include La Gaditana Castellana, El Jardin del InterContinental, and El Aliño Casa de Comidas.
Are there opportunities to exercise at InterContinental Madrid, an IHG Hotel?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does InterContinental Madrid, an IHG Hotel have airport transportation?
Yes, InterContinental Madrid, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Madrid, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Madrid, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Madrid, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Portuguese, Romanian, and Hungarian.