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InterContinental Madrid

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Paseo de la Castellana, 49, 28046 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$245
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Free cancellation until 03/23/22
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Traveler (1041)
Room & Suite (946)
Dining (176)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 01/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Madrid
Updated 01/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#65 of 483 hotels in Madrid
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The InterContinental Madrid is a cosmopolitan retreat that opens up the real charm and passion of this vibrant city. A sense of occasion takes over the minute you step into our marble-lined lobby, where a sumptuous brunch is served on Sundays. Fine dining, award-winning business facilities and a 24-hour gym make the hotel a destination in itself. Salamanca district's high-end fashion boutiques are a short distance from the hotel, as are Madrid's world-class museums.
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Indoor play area for children
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Highchairs available
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Bathrobes
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English, French, Spanish, Catalan and 4 more
2356Reviews41Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
MC2KW wrote a review Nov 2021
Toronto, Canada252 contributions66 helpful votes
We were here for a business conference. The staff are all wonderful and polite. Very helpful. The hotel is a nice historic building and has its charm. It is not Four Seasons but you're not paying such pricings either. The only complaint I have is the hotel temperature is insanely hot, and even if you turn down the thermostat to -5 of what the hotel temperature is set at, the room is very hot. It does not get below 23C to 25C no master what you do. I'm sure summer month air conditioning will be OK but winter months you will have to live with very hot Interior temperature. As a result our sleeping was not good as we woke up a few times at night due to hot indoor temperature. Otherwise a good hotel.
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Date of stay: November 2021Trip type: Traveled on business
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid
Responded 2 weeks ago
Dear MC2KW, Thank you for choosing to stay at InterContinental Madrid, and for taking the time to complete this review and to share your experience with us. We are happy to know that you consider our staff wonderful and polite. I am naturally extremely disappointed to learn that you were unhappy with your temperature room experience and I would like to assure you that I am looking into every guest feedback with the utmost attention and with great concern, ensuring our guests are satisfied and do experience a 10/10 stay with us! My team and I do appreciate your feedback and are sorry to learn that you didn't find the quality of services that you have expected. I do hope we will be able to welcome you back to our hotel and to restore your faith in us. Sincerely, Paloma Martínez General Manager
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ASHISH_MHATRE wrote a review Nov 2021
Dubai, United Arab Emirates33 contributions48 helpful votes
Visted Madrid after almost a year, for a chage decided to stay @Intercontinental. Good : location, Service Staff. Bad : Delux Room (So Called)...it was a pegionhole (by current Dubai Standards) with no views. Thankfully I was there only to sleep.
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Date of stay: November 2021Trip type: Traveled on business
Room Tip: 736 No No
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid
Responded 2 weeks ago
Dear ASHISH_MHATRE, Thank you for taking the time to share your experience and feedback on your recent stay with us at InterContinental Madrid. We are glad to hear you enjoyed the location, and the service provided by our staff. We do however ,regret to hear we may have missed any opportunities to ensure that your room would had fulfill your expectations . We look forward to the opportunity to welcome you back to experience the high standard of service we have become known for. Sincerely, Paloma Martínez General Manager
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Roger0607 wrote a review Oct 2021
Oslo, Norway3 contributions3 helpful votes
First off all, this hotel does not compare to other 5 star hotels in the city. We were staying in i Club Room. As a preferred gust and a gold member it was not a separate check in as described. The club lounge was nothing at all. Just a a small pice of the ragular hotelbar (whats that......??????) I asked, why, but the the did not know why. And was quite rude. The room: I axpect when im at Intercontinental, as 5 star hotel (or eny other 5 star hotels), have rooms that are fresh and relatively "new" and have a WOW factor. This room (614) does not have it at all. I will compare this room like any 3 star hotel room. The room was old and worn and it had a smell of old and sour smell. Compare the price that we pay (380 Euro ex tax) this does not qualifies at all my expertations at all. This is the worst experiance i ever had with a so called 5 star hotel. I felt this was a really rip off. The hotel advertis with " “A boutique hotel disguised in 5-star luxury” This it not tru at all. The other "benefits" that aapear club room or suite is not there at all.
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Date of stay: October 2021
Location
Service
Sleep Quality
Room Tip: Stay away if you are looking for a 5 star hotel.
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid
Responded Oct 14, 2021
Dear Roger0607, Thank you for choosing to stay at InterContinental Madrid and for taking the time to share your constructive feedback with us. I am very sorry to hear that we did not meet your expectations and you were not satisfied with our services. We take your comments into consideration and we will do our best to make sure that some of these issues will not happen in the future. Once again, please accept my sincere apologies for any inconveniences caused to you and we are looking forward to welcoming you again to InterContinental Madrid and assure you of our best care and attention next time. Sincerely, Paloma Martínez General Manager
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Mia wrote a review Sep 2021
12 contributions4 helpful votes
This property has the old world charm with the extraordinary staff. The staff performs at the utmost level of professionalism. The comfort of the beds are the best after a long trip. Their Breakfast Buffet is delicious and fresh. Various choices for your pallet and everyone. This hotel never disappoints. It is consistent in delivery of their product. Home away from home. A must when you are experiencing this wonderful city to stay at an exceptional property
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Date of stay: September 2021Trip type: Traveled solo
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid
Responded Sep 19, 2021
Dear bnygirl1, I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. I would like to thank you for your positive feedback regarding our staff and your enjoyment of the facilities as well as the comfort enjoyed in your guestroom. I am delighted to know you were able to have a restful and pleasant experience. I hope your return journey was a smooth & enjoyable one, and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future! Sincerely, Paloma Martínez General Manager
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DAL504 wrote a review Sep 2021
Seattle, Washington524 contributions216 helpful votes
The hotel has a good business location on the Paseo de la Castellana, but you can quickly get to a lot of restaurants, shopping, and the like a few blocks away. The hotel had some of the more comfortable beds we had in Spain on this trip, but it did seem like the hotel was starting to show its age. The linens were all top notch but the fixtures were a bit dated as were the common areas (halls, etc.). The rooms were large and comfortable and we had a large bathroom. We did not eat at the hotel as it was a bit spendy for what you got.
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Date of stay: September 2021
Rooms
Service
1 Helpful vote
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Response from JCCMadrid Caballero, Owner at InterContinental Madrid
Responded Sep 14, 2021
Dear DAL504, I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. I would like to thank you for your positive feedback regarding our staff and location. I am delighted to know you were able to have a restful and pleasant experience. I hope your return journey was a smooth & enjoyable one, and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future! Yours sincerely, Paloma Martinez, General Manager
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PRICE RANGE
$212 - $307 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental madrid hotel madrid
LOCATION
SpainCommunity of MadridMadridAlmagro / Chamberí
NUMBER OF ROOMS
302
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Frequently Asked Questions about InterContinental Madrid
Which popular attractions are close to InterContinental Madrid?
Nearby attractions include Museo Sorolla (0.1 miles), Museo Lazaro Galdiano (0.2 miles), and Monument Glorieta de Emilio Castelar (0.1 miles).
What are some of the property amenities at InterContinental Madrid?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at InterContinental Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Madrid?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to InterContinental Madrid?
Conveniently located restaurants include La Gaditana Castellana, El Alino, and El Jardin del InterContinental.
Are there opportunities to exercise at InterContinental Madrid?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does InterContinental Madrid have airport transportation?
Yes, InterContinental Madrid offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Madrid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Madrid?
The staff speaks multiple languages, including English, Spanish, French, German, Portuguese, Romanian, and Hungarian.