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Hyatt Regency Hesperia Madrid

Paseo de la Castellana, 57 Chamberi, 28046 Madrid Spain
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Traveler (486)
360
Panoramas (24)
Room & Suite (433)
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About

#126 of 1,354 hotels in Madrid
Location
4.4
Cleanliness
4.7
Service
4.7
Value
4.2
Travelers' Choice
Hyatt Regency Hesperia Madrid is a luxurious and sophisticated urban hotel, located in Paseo de la Castellana, the financial and cultural center of Madrid; opposite the National Museum of Natural Sciences, close to the Sorolla Museum and with the most exclusive shopping area (Calle Serrano) only a five-minute walk away. The hotel also offers easy access to Adolfo Suarez Madrid Barajas Airport and Atocha station and features exquisite gastronomy such as the Santceloni Restaurant (awarded with two Michelin stars) in addition to La Manzana, where you can find local market produce. If you want to enjoy a snack or a glass of wine, the bar Mery Barbola, located in the lobby, is the ideal place. The hotel has 169 rooms, 33 of which are suites. In each room you will find a 65-inch flat-screen SmartTV with satellite, Nespresso coffee maker, pillow menu, top-of-the-range textiles, down fillings and ecological luxury toiletries. In addition, room service is offered 24 hours a day, free high-speed WiFi is available across the hotel in addition to complete security and privacy systems. The decor and attention to detail have been taken to the maximum through interior design directed by the prestigious interior designer Luis Alicandu and elements such as the unique Meninas, the work of sculptors Antonio Azzato and Rosa Figuls, arranged in the lobby and welcome spaces such as the bar Mery Barbola and El Market, which is a reference point offering gourmet products to take and enjoy wherever you desire. This taste for the environment is also evident in the rooms, which have been completely renovated (with a wide range available in terms of capacity and exclusivity) where much importance has been given to the use of noble materials and the contribution of natural light to achieve the correct combination of intimacy, classicism and warmth. Our SkyGym is located on the rooftop and offers the best views in the city. For company or private events, it has nine rooms equipped with the latest furniture and technology. Hyatt Regency Hesperia Madrid is a pet-friendly hotel and allows its guests to stay with up to two pets of a maximum of eight kilos per pet (see conditions and supplement).
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Charming
Languages Spoken
English, French, Spanish

Location

Paseo de la Castellana, 57 Chamberi, 28046 Madrid Spain
Name/address in local language
Hyatt Regency Hesperia Madrid
Traveler Insights
This summary was created by AI, based on 29 recent English reviews.
Powered by AI
While the Hyatt Regency Hesperia Madrid is often chosen for its superb location near restaurants, transport lines, and tourist sites, some guests warn of disruptive noise levels, particularly from the lift in the Ambassador Suite. Despite a few criticisms of unexpected housekeeping visits and limited breakfast options, many travelers laud the hotel's clean, spacious rooms and excellent amenities. However, others feel the rooms are overpriced considering the size and quality. Reviews on customer service are generally positive, noting the staff's friendliness and efficiency.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Mixed
Value
Overpriced
Cleanliness
Immaculate
Service
Helpful
Amenities
Well-appointed
Location
Convenient
Guests repeatedly praise the hotel's location, citing its convenience and proximity to restaurants, transport lines, and tourist sites. Many chose the hotel specifically for its location.
  • Stefana P
    Stefana P
    Jul 2023 11 contributions
    Beautiful hotel, great food, good location Excellent service...
  • Kristin L
    Kristin L
    Jun 2023 3 contributions
    ...The location was close to good restaurants and Ubers were reliable if you needed to go further than walking distance...
  • John
    John
    Jun 2023 2 contributions
    ...Good location for Madrid sights and airport...
  • gena482023
    gena482023
    Jun 2023 1 contribution
    ...Great location and transportation was easy to get...
  • sanchezlolts
    sanchezlolts
    May 2023 1 contribution
    ...Location is convenient and very close to the metro and bus lines...
  • TYWMi
    TYWMi
    May 2023 37 contributions
    We chose this hotel because of its location and amenities...
  • David G
    David G
    Mar 2023 7 contributions
    ...Location is adequate, easy to access downtown via taxi for around 10 Euros...
  • Antoanela Virgi... C
    Antoanela Virgi... C
    Mar 2023 8 contributions
    Good Services, good location...
  • Tiago R
    Tiago R
    Nov 2022 1 contribution
    ...Location is very convenient and you can walk around the area, close to interesting points and the overall quality of everything is outstanding...
  • Ermin R
    Ermin R
    Nov 2022 6 contributions
    ...It's situated in a central location, has a decent size suite room, and has an amazing breakfast buffet spread...
  • David P
    David P
    Nov 2022 34 contributions
    ...Efficient English speaking staff, good breakfast, good location...
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Atmosphere
Sophisticated
Reviewers appreciate the hotel's minimalist, clean, and well-appointed rooms, highlighting features like outside terraces and spacious, silent interiors.
  • Laurie K
    Laurie K
    Sep 2023 31 contributions
    ...The room was clean, well appointed, and everything worked...
  • John
    John
    Jun 2023 2 contributions
    ...Great room, outside terrace with hot tub and multiple bathrooms and walk in closet...
  • TYWMi
    TYWMi
    May 2023 37 contributions
    ...Rooms are very spacious and extremely well furnished... Hotel lobby is quite spacious and welcoming...
  • khlaw
    khlaw
    Apr 2023 201 contributions
    ...Lovely well appointed room...
  • univprofTO
    univprofTO
    Oct 2022 230 contributions
    ...Bathrobe + slippers = nice touch... The room is nicely appointed if you like the minimalist style, but there is no desk, the TV is hanging on the wall with a narrow shelf under it...
  • italian_journalist
    italian_journalist
    Oct 2022 54 contributions
    ...Room new, very clean and silent... A good choice a part of hyatt club lounge...
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Rooms
Mixed
Reviews on rooms are mixed, with some guests appreciating the clean and spacious rooms, while others expressed dissatisfaction with outdated facilities, poor air conditioning, and unmet room preferences.
  • Laurie K
    Laurie K
    Sep 2023 31 contributions
    Such a lovely, relaxing stay at the Hyatt Hesperia... The room was clean, well appointed, and everything worked...
  • brpendley
    brpendley
    Jul 2023 8 contributions
    This Hyatt property was quiet and clean...
  • Stefana P
    Stefana P
    Jul 2023 11 contributions
    ...The room are very clean with one of the most comfortable bad...
  • shilkaaa
    shilkaaa
    Jun 2023 2 contributions
    In spite of the hotel being "no smoking" the room I was assigned clearly smelled of smoke and the only small window opened on a narrow service shaft on the backyard... Definitively not worth the cost of the room (>300 Euro/night)...
  • Kristin L
    Kristin L
    Jun 2023 3 contributions
    The rooms were clean and had conveniences, such as usb charging ports and an excellent shower...
  • John
    John
    Jun 2023 2 contributions
    ...Great room, outside terrace with hot tub and multiple bathrooms and walk in closet...
  • Dan G
    Dan G
    Jun 2023 4 contributions
    Nice looking modern hotel with spacious room and nice modern bathrooms...
  • TYWMi
    TYWMi
    May 2023 37 contributions
    ...We chose family suite with 2 bedrooms for family of 4 with adult kids. Rooms are very spacious and extremely well furnished...
  • Happy Customer
    Happy Customer
    Apr 2023 3 contributions
    The staff: they are really helpful and go out of there way to accommodate your needs , this was demonstrated when we found a suite we booked Ambassador Suite suffered from lift noise and the room actually vibrated, we were moved to a great room... AC in the rooms is poor, even while we were there and the weather was getting warmer but not hot and the AC even on full could not cope and hardly reduce the temperature... Our suite had an outside area the first room Ambassador Suite, needs attention... The outside area of the new room (Presidential Suite) was much nicer with a great view and better & clean sun awning... The Presidential Suite is the one to go for, we were upgraded so is was fine for us for that visit...
  • John P
    John P
    Apr 2023 3 contributions
    ...Hotel prematurely checked me out after the first night. I found this out when I was questioned about my room number at breakfast, they told me that no one was in that room and didn’t believe me for charging the room...
  • Julio Heshiki
    Julio Heshiki
    Apr 2023 48 contributions
    ...The smell of smoke in the room was the only heads-ups... Hotel guests have to wait until 21:30 before heading back to our rooms (after 6+ hours)...
  • khlaw
    khlaw
    Apr 2023 201 contributions
    ...Room service and great bar... Lovely well appointed room...
  • David G
    David G
    Mar 2023 7 contributions
    ...Rooms were very small and mattresses were uncomfortably hard. Air conditioning would not cool rooms to any sort of comfortable temperature even though it was cool to cold outside... Window would be closed by housekeeping every time they entered room even with a note in Spanish to please not close window... Housekeeping would also enter room when do not disturb sign was hung...
  • mfr0mamsterdam
    mfr0mamsterdam
    Mar 2023 1 contribution
    Rooms are outdated with non working A/C... Roomservice was cold upon arrival, minibar had leftovers from previous guest of which the smell made me nauseated...
  • Adaminhoxton
    Adaminhoxton
    Mar 2023 81 contributions
    ...i specifically booked this hotel for the twin room (IHG down the road had a similar offer at the time) but i wanted to also accrue some status points from Hyatt's loyalty programme. On arrival on Friday 17th around 9pm we were told a twin room is not available and we could get upgraded to a king size bed... i larger suite was suggested but at Euro 80 per night which also was a bit of a slap in the face... My friend (a lady) and I have know each other for 20 years and it was awkward sharing a bed and needless to say we didn't sleep very well on a weekend that was planned around a business class flight ; madrileños gastronomy a theatre and some wine tasting.. however as everyone would agree when you don't sleep well then the day is slug from the off set... I feel we should be compensated for the lack of communication about the downgrade in room from a twin and the poor efforts in trying to fob us off which an unstable alternative... PS on the Saturday afternoon we had to chase up housekeeping to make up the room which also wasn't in line with our expectations of Hyatt 5 start reputation...
  • Antoanela Virgi... C
    Antoanela Virgi... C
    Mar 2023 8 contributions
    ...Big room, excellent breakfast...
  • travelinista
    travelinista
    Nov 2022
    The photos are deceiving, as the rooms are quite dreary and dark. My first room (a suite upgrade) was claustrophobic with room partitioning--no open plan... Although my second room had more window than the first, still dark with the partitioning leaving one feeling quite closed in... I found the rooms nothing like the photos...
  • Ermin R
    Ermin R
    Nov 2022 6 contributions
    ...It's situated in a central location, has a decent size suite room, and has an amazing breakfast buffet spread...
  • David P
    David P
    Nov 2022 34 contributions
    One night stay on business...
  • univprofTO
    univprofTO
    Oct 2022 230 contributions
    Stayed at the hotel for one night while on business in Madrid... The room is nicely appointed if you like the minimalist style, but there is no desk, the TV is hanging on the wall with a narrow shelf under it.... Although I am sure there are better rooms in the hotel, but my room felt like a fancy cell.. dark and depressing with a tiny window in the corner that wouldn't close properly and facing a dinky inner shaft ( not even a yard ) with pipes and hardware exposed... At the rate of over $350 (Canadian) a night, I could get a much better room in the area... Overall, stayed in similar hotels in the area with much larger and comfortable rooms at the same price point... It may have real 5* rooms in the building, but definitely not the one I was assigned to... FINALLY : a total NO-NO : cleaning staff entered the room without knocking while I was still there, and way ahead of check-out time...
  • italian_journalist
    italian_journalist
    Oct 2022 54 contributions
    ...Room new, very clean and silent...
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Value
Overpriced
Many travelers felt that the hotel's rooms were overpriced given the size, quality, and issues experienced during their stay.
  • brpendley
    brpendley
    Jul 2023 8 contributions
    This Hyatt property was quiet and clean...
  • shilkaaa
    shilkaaa
    Jun 2023 2 contributions
    ...Ventilation was therefore not easy and, as far as daylight was concerned, I may as well stayed in a basement for the 3 nights I spent at this hotel. Definitively not worth the cost of the room (>300 Euro/night)...
  • TYWMi
    TYWMi
    May 2023 37 contributions
    ...We chose family suite with 2 bedrooms for family of 4 with adult kids...
  • Happy Customer
    Happy Customer
    Apr 2023 3 contributions
    ...Stayed at 5 star hotels in London and it is not even in the same ballpark, they generally have chiefs out on show and you can ask for whatever you want... Would I return, hmm the problem is the suit I was given would be out of the question due to the price, but would be the only one I would want, so I could not recommend the Ambassador Suits due to the lift noise...
  • John P
    John P
    Apr 2023 3 contributions
    ...Hotel prematurely checked me out after the first night. I found this out when I was questioned about my room number at breakfast, they told me that no one was in that room and didn’t believe me for charging the room... The invoice showed no stay for one night and 2 stays for another night... I paid for the full 6 nights and got 5 nights credit...
  • khlaw
    khlaw
    Apr 2023 201 contributions
    ...Lovely well appointed room...
  • Adaminhoxton
    Adaminhoxton
    Mar 2023 81 contributions
    ...i larger suite was suggested but at Euro 80 per night which also was a bit of a slap in the face. Breakfast was offered to us at price ... considering that were accepting a product we didn't want and had no choice the noise around addition fees etc was a bit disrespectful...
  • mfr0mamsterdam
    mfr0mamsterdam
    Mar 2023 1 contribution
    ...Lunch in the restaurant next day was good, but all in all, i would not stay here again...
  • David G
    David G
    Mar 2023 7 contributions
    ...Location is adequate, easy to access downtown via taxi for around 10 Euros... Overall, a decent property but I would not stay there again with the other selections available in Madrid...
  • David P
    David P
    Nov 2022 34 contributions
    One night stay on business...
  • univprofTO
    univprofTO
    Oct 2022 230 contributions
    ...Although I am sure there are better rooms in the hotel, but my room felt like a fancy cell.. dark and depressing with a tiny window in the corner that wouldn't close properly and facing a dinky inner shaft ( not even a yard ) with pipes and hardware exposed... At the rate of over $350 (Canadian) a night, I could get a much better room in the area... Overall, stayed in similar hotels in the area with much larger and comfortable rooms at the same price point...
  • dominique r
    dominique r
    Oct 2022 24 contributions
    ...Otherwise, il is as experted for This standard and also This price...
  • italian_journalist
    italian_journalist
    Oct 2022 54 contributions
    ...Room new, very clean and silent...
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Cleanliness
Immaculate
Generally, the hotel's cleanliness is highly praised, though there are instances of housekeeping entering rooms unexpectedly, which some guests found disturbing.
  • Laurie K
    Laurie K
    Sep 2023 31 contributions
    ...The room was clean, well appointed, and everything worked...
  • brpendley
    brpendley
    Jul 2023 8 contributions
    This Hyatt property was quiet and clean...
  • Stefana P
    Stefana P
    Jul 2023 11 contributions
    ...The room are very clean with one of the most comfortable bad...
  • Kristin L
    Kristin L
    Jun 2023 3 contributions
    The rooms were clean and had conveniences, such as usb charging ports and an excellent shower...
  • Dan G
    Dan G
    Jun 2023 4 contributions
    Nice looking modern hotel with spacious room and nice modern bathrooms...
  • TYWMi
    TYWMi
    May 2023 37 contributions
    ...Rooms are very spacious and extremely well furnished... Hotel lobby is quite spacious and welcoming...
  • Happy Customer
    Happy Customer
    Apr 2023 3 contributions
    ...Our suite had an outside area the first room Ambassador Suite, needs attention... The outside area of the new room (Presidential Suite) was much nicer with a great view and better & clean sun awning...
  • David G
    David G
    Mar 2023 7 contributions
    ...Housekeeping would also enter room when do not disturb sign was hung...
  • Adaminhoxton
    Adaminhoxton
    Mar 2023 81 contributions
    from the check in to checking out the hotel staff (Andrea in particular ) were delightful .However my trip was with a lovely friend of mine ...
  • univprofTO
    univprofTO
    Oct 2022 230 contributions
    ...Bathrobe + slippers = nice touch... Two bottles of water in the fridge clearly marked "free for elite members only"... FINALLY : a total NO-NO : cleaning staff entered the room without knocking while I was still there, and way ahead of check-out time...
  • italian_journalist
    italian_journalist
    Oct 2022 54 contributions
    ...Room new, very clean and silent...
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Service
Helpful
Service at the hotel is generally praised for its friendliness and efficiency, with staff often going out of their way to help guests.
  • Pavel_Badem
    Pavel_Badem
    Sep 2023 1 contribution
    Hotel is suited well for business trip: excellent working and meeting areas, really comfortable for any work. Breakfast was really good, excellent and friendly service... Stuff at the reception was fast and very helpful; every our request has been complited in a short time...
  • Stefana P
    Stefana P
    Jul 2023 11 contributions
    Beautiful hotel, great food, good location Excellent service... They prepare a breakfast picnic box upon request...
  • brpendley
    brpendley
    Jul 2023 8 contributions
    ...The staff were wonderful and were able to communicate with me in English... There is a Metro located right outside of the hotel which was easy to access...
  • Seyed S
    Seyed S
    Jul 2023 5 contributions
    ...Hotel manager suppose to call me. When I called, I have been told that he was in meeting and would return my call... Two days have gone and no phone call...
  • Miguel
    Miguel
    Jun 2023 32 contributions
    The Hyatt Regency Hesperia Madrid is very well located, the staff is extremely attentive, and the restaurants are amazing. You have options for breakfast, lunch and Lena is right next door... I strongly recommend anyone to visit it for a great stay in MAdrid...
  • gena482023
    gena482023
    Jun 2023 1 contribution
    Excellent and welcoming staff at all times!... The staff was always ready to help and solve all my requests!... Great location and transportation was easy to get... Great experience and enjoyable stay...
  • sanchezlolts
    sanchezlolts
    May 2023 1 contribution
    ...Location is convenient and very close to the metro and bus lines. Breakfast had limited options on the buffet spread but you could order most things from the menu and the staff went out of their way to make sure you got what you wanted... By the third/fourth day of my stay, the staff could remember my standard order...
  • TYWMi
    TYWMi
    May 2023 37 contributions
    ...We chose family suite with 2 bedrooms for family of 4 with adult kids... Hotel lobby is quite spacious and welcoming... Most importantly everyone was quite courteous and very welcoming to us... Special thanks to Alejandro, Andreea and Envando who did above and beyond to make our stay more enjoyable... Andreea even helped us to make our dinner reservation which we could not do on our phone... Overall, I strongly recommend this hotel and I will certainly come back to this hotel if I visit Madrid again...
  • Happy Customer
    Happy Customer
    Apr 2023 3 contributions
    The staff: they are really helpful and go out of there way to accommodate your needs , this was demonstrated when we found a suite we booked Ambassador Suite suffered from lift noise and the room actually vibrated, we were moved to a great room... They do cooked omelettes to order, and on the last day I asked for freshly cooked bacon with it and they kindly cooked it as well... Stayed at 5 star hotels in London and it is not even in the same ballpark, they generally have chiefs out on show and you can ask for whatever you want... Plus they do not use automatic coffee machines but have a dedicated Barista making works of art that taste great... You have to go through a few doors to get to out (many to get to breakfast) and get someone to open them for you when you return... Some times there are hotel staff that can help but you could not rely on it and there is no way to raise a request... If by yourself you would have to wait outside ,ring the hotel and wait for someone to come... AC in the rooms is poor, even while we were there and the weather was getting warmer but not hot and the AC even on full could not cope and hardly reduce the temperature... Our suite had an outside area the first room Ambassador Suite, needs attention... Would I return, hmm the problem is the suit I was given would be out of the question due to the price, but would be the only one I would want, so I could not recommend the Ambassador Suits due to the lift noise... The Presidential Suite is the one to go for, we were upgraded so is was fine for us for that visit...
  • John P
    John P
    Apr 2023 3 contributions
    ...Hotel prematurely checked me out after the first night. I found this out when I was questioned about my room number at breakfast, they told me that no one was in that room and didn’t believe me for charging the room... The front desk said they’d figure it out and call me, the didn’t call me... I stopped at the front desk later when my key card wouldn’t let me on the elevator... My digital key disappeared when they prematurely checked me out... The rest of the week was full of getting my card recoded every day... The Hyatt bell line was no help after more than 30 mins of being elevated, i was told to go work it with the front desk (who didn’t fix the issues with the reservation or Digital key or my key card)...
  • Julio Heshiki
    Julio Heshiki
    Apr 2023 48 contributions
    ...Hotel guests have to wait until 21:30 before heading back to our rooms (after 6+ hours)...
  • mfr0mamsterdam
    mfr0mamsterdam
    Mar 2023 1 contribution
    ...Roomservice was cold upon arrival, minibar had leftovers from previous guest of which the smell made me nauseated. Lunch in the restaurant next day was good, but all in all, i would not stay here again...
  • David G
    David G
    Mar 2023 7 contributions
    ...Location is adequate, easy to access downtown via taxi for around 10 Euros. Staff is adequate but does not necessarily go out of their way to be helpful... Window would be closed by housekeeping every time they entered room even with a note in Spanish to please not close window... Housekeeping would also enter room when do not disturb sign was hung...
  • Adaminhoxton
    Adaminhoxton
    Mar 2023 81 contributions
    from the check in to checking out the hotel staff (Andrea in particular ) were delightful .However my trip was with a lovely friend of mine ... On arrival on Friday 17th around 9pm we were told a twin room is not available and we could get upgraded to a king size bed...
  • Antoanela Virgi... C
    Antoanela Virgi... C
    Mar 2023 8 contributions
    Good Services, good location. Big room, excellent breakfast... You can do your check in and check out online with Hyatt apps... It is a pleasure always to coming back to the hotel...
  • Luis
    Luis
    Feb 2023 3 contributions
    This hotel is located in a very centric area of Madrid with very easy access to public transportation... Claudia, at the front desk,is very knowledgeable of the city, and she is always willing to give you the best tips to explore Madrid...
  • Ermin R
    Ermin R
    Nov 2022 6 contributions
    ...What makes this hotel stand out is due to the staff's impeccable customer service! Kudos to Alejandro who gave my family and me a flawless check-in/check-out experience ensuring that we all have a pleasurable experience and for his genuineness to help... Big thanks to David and Carlos as well who assisted us with our luggage, and for their sincerity that we were all taken care of...
  • travelinista
    travelinista
    Nov 2022
    ...On the bright side, the bellman was quite energetic and helpful!...
  • univprofTO
    univprofTO
    Oct 2022 230 contributions
    ...The good : overall chick foyer , friendly staff at the front desk, comfortable beds, amazing showers... Two bottles of water in the fridge clearly marked "free for elite members only"... Any attempt to turn on the TV failed...
  • italian_journalist
    italian_journalist
    Oct 2022 54 contributions
    ...Room new, very clean and silent... A good choice a part of hyatt club lounge...
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Amenities
Well-appointed
Travelers appreciated the well-appointed rooms and amenities, including excellent showers, spacious suites, and comfortable beds. However, some guests cited limited breakfast options and issues with room service.
  • Pavel_Badem
    Pavel_Badem
    Sep 2023 1 contribution
    Hotel is suited well for business trip: excellent working and meeting areas, really comfortable for any work. Breakfast was really good, excellent and friendly service... Stuff at the reception was fast and very helpful; every our request has been complited in a short time...
  • Laurie K
    Laurie K
    Sep 2023 31 contributions
    Such a lovely, relaxing stay at the Hyatt Hesperia... The room was clean, well appointed, and everything worked...
  • brpendley
    brpendley
    Jul 2023 8 contributions
    This Hyatt property was quiet and clean. The staff were wonderful and were able to communicate with me in English... The hotel is located outside of the main tourist area so it was a peaceful stay... There is a Metro located right outside of the hotel which was easy to access... The main sites to explore are easily accessible by metro and it is really easy to navigate...
  • Stefana P
    Stefana P
    Jul 2023 11 contributions
    Beautiful hotel, great food, good location Excellent service. The room are very clean with one of the most comfortable bad... The TV has a casting option which is a great benefit... They prepare a breakfast picnic box upon request...
  • Kristin L
    Kristin L
    Jun 2023 3 contributions
    The rooms were clean and had conveniences, such as usb charging ports and an excellent shower... The location was close to good restaurants and Ubers were reliable if you needed to go further than walking distance...
  • Miguel
    Miguel
    Jun 2023 32 contributions
    The Hyatt Regency Hesperia Madrid is very well located, the staff is extremely attentive, and the restaurants are amazing. You have options for breakfast, lunch and Lena is right next door... I strongly recommend anyone to visit it for a great stay in MAdrid...
  • gena482023
    gena482023
    Jun 2023 1 contribution
    Excellent and welcoming staff at all times!... The staff was always ready to help and solve all my requests!... Great location and transportation was easy to get... Great experience and enjoyable stay...
  • John
    John
    Jun 2023 2 contributions
    ...Great room, outside terrace with hot tub and multiple bathrooms and walk in closet. Club was good for breakfast and snacks, restaurant was great too... Good location for Madrid sights and airport...
  • Dan G
    Dan G
    Jun 2023 4 contributions
    Nice looking modern hotel with spacious room and nice modern bathrooms... Located in a nice part of Madrid and very walkable and close to transit...
  • TYWMi
    TYWMi
    May 2023 37 contributions
    We chose this hotel because of its location and amenities... We had a great morning walk along the boulevard everyday... We chose family suite with 2 bedrooms for family of 4 with adult kids... Rooms are very spacious and extremely well furnished... Hotel lobby is quite spacious and welcoming... We thoroughly enjoyed daily breakfast with so much variety that we had to really think what to eat!... Most importantly everyone was quite courteous and very welcoming to us... Special thanks to Alejandro, Andreea and Envando who did above and beyond to make our stay more enjoyable... Andreea even helped us to make our dinner reservation which we could not do on our phone... Overall, I strongly recommend this hotel and I will certainly come back to this hotel if I visit Madrid again...
  • Happy Customer
    Happy Customer
    Apr 2023 3 contributions
    ...They do cooked omelettes to order, and on the last day I asked for freshly cooked bacon with it and they kindly cooked it as well... Stayed at 5 star hotels in London and it is not even in the same ballpark, they generally have chiefs out on show and you can ask for whatever you want... Plus they do not use automatic coffee machines but have a dedicated Barista making works of art that taste great... Our suite had an outside area the first room Ambassador Suite, needs attention... The pool & area are in poor shape of repair+ the sun awning was dirty... The whole pool area needed repairing, pool replacing and making looking more like you would want to use it... The outside area of the new room (Presidential Suite) was much nicer with a great view and better & clean sun awning... The Presidential Suite is the one to go for, we were upgraded so is was fine for us for that visit...
  • khlaw
    khlaw
    Apr 2023 201 contributions
    ...Room service and great bar. Close metro and easy walk to some fun shopping (20 minutes walk)... Lovely well appointed room...
  • mfr0mamsterdam
    mfr0mamsterdam
    Mar 2023 1 contribution
    ...Roomservice was cold upon arrival, minibar had leftovers from previous guest of which the smell made me nauseated...
  • Adaminhoxton
    Adaminhoxton
    Mar 2023 81 contributions
    from the check in to checking out the hotel staff (Andrea in particular ) were delightful .However my trip was with a lovely friend of mine ... On arrival on Friday 17th around 9pm we were told a twin room is not available and we could get upgraded to a king size bed... i larger suite was suggested but at Euro 80 per night which also was a bit of a slap in the face... My friend (a lady) and I have know each other for 20 years and it was awkward sharing a bed and needless to say we didn't sleep very well on a weekend that was planned around a business class flight ; madrileños gastronomy a theatre and some wine tasting.. however as everyone would agree when you don't sleep well then the day is slug from the off set...
  • David G
    David G
    Mar 2023 7 contributions
    ...Location is adequate, easy to access downtown via taxi for around 10 Euros... Breakfast buffet was good, nice selection of meats and cheeses and pastries/bread...
  • Antoanela Virgi... C
    Antoanela Virgi... C
    Mar 2023 8 contributions
    Good Services, good location. Big room, excellent breakfast... You can do your check in and check out online with Hyatt apps... It is a pleasure always to coming back to the hotel...
  • Ermin R
    Ermin R
    Nov 2022 6 contributions
    ...I must say that the Hyatt Regency Hesperia Madrid is one of my favorite hotels. It's situated in a central location, has a decent size suite room, and has an amazing breakfast buffet spread... Big thanks to David and Carlos as well who assisted us with our luggage, and for their sincerity that we were all taken care of...
  • David P
    David P
    Nov 2022 34 contributions
    ...Efficient English speaking staff, good breakfast, good location...
  • univprofTO
    univprofTO
    Oct 2022 230 contributions
    ...The good : overall chick foyer , friendly staff at the front desk, comfortable beds, amazing showers. Bathrobe + slippers = nice touch... Two bottles of water in the fridge clearly marked "free for elite members only"... Overall, stayed in similar hotels in the area with much larger and comfortable rooms at the same price point...
  • italian_journalist
    italian_journalist
    Oct 2022 54 contributions
    ...Room new, very clean and silent... A good choice a part of hyatt club lounge...
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LEGGR wrote a review Dec 2
Orlando, Florida2 contributions
The hotel location was great, personable, professional, knowledgeable and helpful staff. Breakfast excellent for the value. Rooms with excellent amenities and very clean. We will consider staying at this hotel on our next visit to Madrid.
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Date of stay: November 2023
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Ray Pang wrote a review Nov 2023
6 contributions3 helpful votes
For too noisy. The king rooms are around the centre of the hotel, so near the lifts. The lift chime was loud and you could hear it through the night and morning. We asked to move and were helpfully put in a room further away which solved the lift chime problem. But there was still noisy from housekeeping early in the morning, as well as doors closing through the night and scraping furniture upstairs. Terrible sleeps as a result. Also no complimentary bottles of water. For a hotel in Spain this is poor
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Date of stay: November 2023
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Consuelo R wrote a review Nov 2023
7 contributions1 helpful vote
I only stayed there because I was using my points with Hyatt. The location is terrible. It is close to the metro line but not going to the tourist attractions unless you change at Tribunales which is a very confusion switch. My husband And I could not get a good night sleep. The hotel is not sound proof and we could hear everything. All night long we heard people moving their suitcases around, we could hear them talking in the rooms next to us. The breakfast buffet was really good.
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Date of stay: November 2023
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1 Helpful vote
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Lou Williams wrote a review Oct 2023
United Kingdom17 contributions5 helpful votes
Excellent stay, fantastic 5* hotel, great location, rooms have everything you need and beds really comfy. The staff go above and beyond. We had a lovely welcome from Noelia at reception and Alejandro Guest Experience. Pablo welcomed us at breakfast, wonderful selection for breakfast, lovely touch serving fresh orange juice and coffee to the table and you can order a lovely selection of hot dishes and toasts. Thank you to all the team for a fantastic stay.
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Date of stay: October 2023
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Trip type: Traveled as a couple
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Response from Noureddine Gasmi, Atención al cliente/recepción at Hyatt Regency Hesperia Madrid
Responded 1 week ago
Dear Mr. Williams. Thank you for taking the time in order to leave us such a great review, and for your kind words towards our colleagues and establishment. We hope you are able to come back soon in order to provide you another amazing stay. Best regards. Alejandro Gulias- Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alejandra G wrote a review Oct 2023
1 contribution
Great hotel and amazing staff!! It was my sister’s birthday and they went above and beyond to ensure she had a great stay. Special thanks to Noureddine and his team for ensuring she had a fabulous birthday trip.
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Date of stay: October 2023Trip type: Traveled solo
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Response from Noureddine Gasmi, Atención al cliente/recepción at Hyatt Regency Hesperia Madrid
Responded 1 week ago
Dear Guest. First of all thank you for choosing us as your hotel during your recent stay in Madrid. We hope you are able to come back soon in order to provide you another wonderful stay. Best regards. Alejandro Gulias- Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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beatrizlima2023 wrote a review Oct 2023
1 contribution1 helpful vote
I traveled in work and have to say the Hotel room was a very bad experience, the windows were facing an internal patio which was where they had containers that were in and out all night long, so the result was no light and too much noise. – I assume at least half of the rooms must be facing this way, so beware! Soundproofing is awful as my room faced the elevator lobby so I could hear the elevators rings and other guests coming in and out all night long. For 500€ a night and 5-star hotel this is dreadful and not acceptable. To add to this, the hotel’s air conditioning does not have an independent control, so its wither very hot or very cold (you know like in airplanes?) both times I slept there I had a runny nose and headache the morning after even had to take a paracetamol to be able to work. I have to add that this is the second time I have this experience in this hotel (the first time I genuinely though it was bad luck, but this stay was on another floor and room, and it was the same), also, my colleague that was traveling with me had the same experience in her room.
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Date of stay: October 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Noureddine Gasmi, Guest Services / Front Office at Hyatt Regency Hesperia Madrid
Responded Oct 9, 2023
Dear Ms. Queiroz, We appreciate your valued time and kind feedback, important opportunity to improve. We are concerned about your experience during your recent stay. We would like to express our apologies for all the inconveniences that might be caused. According to Hyatt quality standards we are always committed to provide our best for all our honoured guests. We wish we could offer you the suitable alternative to mitigate with such an unspected situation. Regarding your stay we would like to ensure special and personalised follow up to your matter and comments, therefore we kindly look for your authorisation, if you don’t mind providing us your contact as a phone number, so we can personally communicate with you, for further enquiries and follow up to this experienced situation, furthermore, determinate how to satisfy your expectations. We hope we still count on your loyalty to Hyatt Regency Hesperia Madrid. Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Valerie M wrote a review Sep 2023
Chicago, Illinois, USA39 contributions67 helpful votes
The staff is warm, welcoming, and attentive. I stayed with my mom and sister in the family suite and it was terrific. The rooms are surprisingly spacious and impeccibly clean. The location is out of the tourist area but easily accesible.
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Date of stay: September 2023
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Response from Noureddine Gasmi, Guest Services / Front Office at Hyatt Regency Hesperia Madrid
Responded Sep 27, 2023
Dear Thank you for your valued time to share your kind feedback about your last stay at Hyatt Regency Hesperia Madrid!! It is a real pleasure to know that the service provided by the hotel team has met your expectations, and that you enjoyed our facilities. We hope to see you again very soon. Thanks for your loyalty to Hyatt!! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hadz1989 wrote a review Sep 2023
1 contribution
Amazing hotel with exceptional staff that will go above and beyond to help you in any situation. Was very impressed with the service and grateful to have stayed there during my face to face week at Ie university.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Noureddine Gasmi, Guest Services / Front Office at Hyatt Regency Hesperia Madrid
Responded Sep 27, 2023
Dear valued guest, Thank you very much for your valued time and kind feedback!! We are glad to know that your stay was according to your expectations, and we were able to assure you a pleasant time as you deserve. Be advised that your kind comments will be gratefully shared with our team. We hope to continue being your preferred hotel in Madrid and welcome you again very soon. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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badger1066 wrote a review Sep 2023
Malpas, United Kingdom116 contributions32 helpful votes
+1
Excellent hotel in good location in Madrid. This was our second visit and won’t hesitate to return here. All the staff from reception, porters restaurant bar and housekeeping are courteous and helpful. Some good bars and restaurants in the locality
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Noureddine Gasmi, Guest Services / Front Office at Hyatt Regency Hesperia Madrid
Responded Sep 22, 2023
Dear Badger. Thank you for your valued time to share your kind feedback about your last stay at Hyatt Regency Hesperia Madrid. It is a real pleasure to know that the service provided by the hotel team has met your expectations, and that you enjoyed our facilities. We do appreciate your recommendations, great opportunity to improve. We are committed to ensure all the best for our honoured guests and be able to achieve our greatest objective: exceed their expectations We hope to see you again very soon. Best regards. Alejandro Gulias-Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pavel_Badem wrote a review Sep 2023
1 contribution
Hotel is suited well for business trip: excellent working and meeting areas, really comfortable for any work. Breakfast was really good, excellent and friendly service. Stuff at the reception was fast and very helpful; every our request has been complited in a short time.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Noureddine Gasmi, Guest Services / Front Office at Hyatt Regency Hesperia Madrid
Responded Sep 20, 2023
Dear Pavel. Thank you for choosing us as your hotel during your recent stay in Madrid, all this information is more than welcome in order to keep the level of excellency that Hyatt demands. We hope you are able to come to Madrid in order to provide you another wonderful stay. Best regards. Alejandro Gulias-Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$212 - $304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hesperia madrid hotel madrid, hesperia hotel madrid, madrid hesperia hotel
LOCATION
SpainCommunity of MadridMadridChamberí / Ríos Rosas
NUMBER OF ROOMS
169
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HYATT REGENCY HESPERIA MADRID - Updated 2023 Prices & Hotel Reviews (Spain)

Frequently Asked Questions about Hyatt Regency Hesperia Madrid
Which popular attractions are close to Hyatt Regency Hesperia Madrid?
Nearby attractions include Museo Sorolla (0.2 miles), Museo Nacional de Ciencias Naturales (0.2 miles), and Monument Glorieta de Emilio Castelar (0.3 miles).
What are some of the property amenities at Hyatt Regency Hesperia Madrid?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency Hesperia Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency Hesperia Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency Hesperia Madrid?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hyatt Regency Hesperia Madrid?
Conveniently located restaurants include Pilar Akaneya, La Gaditana Castellana, and Restaurante Vietnam Express.
Are there opportunities to exercise at Hyatt Regency Hesperia Madrid?
Yes, guests have access to a fitness center during their stay.
Does Hyatt Regency Hesperia Madrid have airport transportation?
Yes, Hyatt Regency Hesperia Madrid offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency Hesperia Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Hesperia Madrid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency Hesperia Madrid?
The staff speaks multiple languages, including English, Spanish, and French.