Hyatt Regency; A pleasant stay! The Staff were extremely courteous and helpful at all times! In particular, I would like to mention Noureddine who took great trouble to satisfy my request in an efficient and friendly manner. Overall in every area I was greeted with a smile, how pleasant was that...a happy employee......a satisfied customer?
I'm a Globalist at Hyatt, which means that I expend more than 60 nights per year at Hyatt properties, Over the past 3 months, I have been at 4 Hyatt Regency: San Francisco, Denver (2) and Madrid, I must admit that the customer service and attention to the guest was 10X better at Hyatt Regency Madrid than any of the mentioned before. The check-in experience (yes, it's an experience) was great. Welcoming, fast and resolutive. It was a business trip but I was traveling with my 18 months daughter, so that's super important. The welcoming part is key, you want to feel the positive energy that they want you as a guest at the hotel as you are expending your money and time to be there. I usually have that positive experience 25% of the times. So again, 5 starts for the check in team that helped us! The hotel rooms are super clean, and everything on the room is high quality. The breakfast has a great variety of food. Jamon Serrano, Lomo, Churros, bakery, etc. My recommendations: Jamon Iberico and Butter Croissants :) Regency Club: This was the first one that I have seen opened since the Pandemic, so it was great to see that they are opening again. My wife really like the red wine they had! Last but not least, the bellman was great. We had a lot of luggage and they helped us a lot!! PS: Lena Restaurant from Dani Garcia in next to the hotel, it's totally worthy. Also, if you are lucky, you can try to get a reservation into Smoked Room (2 Michelin Stars) As a conclusion, I would recommend this hotel to any traveler going to visit Madrid. Even it was a business trip, I was traveling with the family, and the experience was fantastic. The team, location and rooms are really 5 starts. But overall, I want to emphasize that most of the times, the difference is on the team part and they well delivered on that, so I can assure you they will not disappoint if you visit them. …
Although our trip was short (only one night), we had a wonderful stay - great location, friendly hotel staff, clean/upgraded room and amenities. I highly recommend this property and will happily visit again next time I’m in Madrid
What they portray on their website in terms of ambiance and style is very different than reality. The staff is friendly but they need to seriously pick up there game. I stayed in suite which they called presidential, but other than a large TV there was nothing presendntial about and it seemed it had not been used in a long time. I already had a suite booked there but upon checking in when I asked for a suite with balcony , instead of upgrading me they charged me double and gave me an unprepared room.
I stayed one night at this hotel. When I walked in, I was immediately approached by several employees who welcomed me with a friendly greeting and offered to help with my bags. The check in was easy and smooth. My room was comfortable, well-appointed, and clean. I slept well in the comfortable bed and enjoyed the delicious breakfast buffet the next day (extra charge: around 22 euros). It's conveniently located very close to a metro stop. I would definitely recommend this hotel and stay again!
A truly Wonderful Place To Be … Nice, Clean & Quant Property … With Good Food & Blissful Environment …!!! It Truly Was A Pleasure Staying There - Staff Was Out To Please & Was Courteous- Has Good Ambiance
Great staff. Wish that there was a pool or sauna on premises. Roof top gym is neat. Need to fix treadmill and add kettle bells to equipment. Room was always clean and stocked with towels. My room did not have iron.
The rooms didn’t have a table or chair to work at. And it was also impossible to work at the lobby. The lobby doesn’t have any working space and it was also very noisy and inconvenient. I stayed at the first floor and the rooms didn’t have any sunlight. It felt like a dungeon or a prison cell in which the window was facing a wall just a couple of meters away. Overall very horrible.
Great location & great service. Would highly recommend this place. We got there earlier than expected & they were able to provide a room with no problems. Staff was always cheerful and willing to help.
The staff was extremely knowledgeable and helpful. Every question or need that I had was answered or met with enthusiam. The hotel is in excellent working condition. I recommend upgrading to a superior room which was larger and only 15€ per day.