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Hyatt Regency Hesperia Madrid

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Paseo de la Castellana, 57 Chamberi, 28046 Madrid Spain
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Traveler (461)
360
Panoramas (24)
Room & Suite (431)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#86 of 498 hotels in Madrid
Location
4.4
Cleanliness
4.7
Service
4.7
Value
4.3
Travelers' Choice
Hyatt Regency Hesperia Madrid is a luxurious and sophisticated urban hotel, located in Paseo de la Castellana, the financial and cultural center of Madrid; opposite the National Museum of Natural Sciences, close to the Sorolla Museum and with the most exclusive shopping area (Calle Serrano) only a five-minute walk away. The hotel also offers easy access to Adolfo Suarez Madrid Barajas Airport and Atocha station and features exquisite gastronomy such as the Santceloni Restaurant (awarded with two Michelin stars) in addition to La Manzana, where you can find local market produce. If you want to enjoy a snack or a glass of wine, the bar Mery Barbola, located in the lobby, is the ideal place. The hotel has 169 rooms, 33 of which are suites. In each room you will find a 65-inch flat-screen SmartTV with satellite, Nespresso coffee maker, pillow menu, top-of-the-range textiles, down fillings and ecological luxury toiletries. In addition, room service is offered 24 hours a day, free high-speed WiFi is available across the hotel in addition to complete security and privacy systems. The decor and attention to detail have been taken to the maximum through interior design directed by the prestigious interior designer Luis Alicandu and elements such as the unique Meninas, the work of sculptors Antonio Azzato and Rosa Figuls, arranged in the lobby and welcome spaces such as the bar Mery Barbola and El Market, which is a reference point offering gourmet products to take and enjoy wherever you desire. This taste for the environment is also evident in the rooms, which have been completely renovated (with a wide range available in terms of capacity and exclusivity) where much importance has been given to the use of noble materials and the contribution of natural light to achieve the correct combination of intimacy, classicism and warmth. Our SkyGym is located on the rooftop and offers the best views in the city. For company or private events, it has nine rooms equipped with the latest furniture and technology. Hyatt Regency Hesperia Madrid is a pet-friendly hotel and allows its guests to stay with up to two pets of a maximum of eight kilos per pet (see conditions and supplement).
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Charming
Languages Spoken
English, French
1942Reviews29Q+A100Room tips
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docomike wrote a review Sep 12
1 contribution
Hyatt Regency; A pleasant stay! The Staff were extremely courteous and helpful at all times! In particular, I would like to mention Noureddine who took great trouble to satisfy my request in an efficient and friendly manner. Overall in every area I was greeted with a smile, how pleasant was that...a happy employee......a satisfied customer?
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noureddine Gasmi, Guest Services / Front Office at Hyatt Regency Hesperia Madrid
Responded 2 weeks ago
Dear Mr. Comer, Thank you very much for your valued time and kind feedback!! We are delighted to know that your stay was according to your expectations and were able to assure you a pleasant time as you deserve. Personally, I would like to thank you for your very generous words, so great!!! We can assure that your kind comments will be gratefully shared with our hotel team. We hope to continue being your preferred hotel in Madrid and welcome you again, very soon to ensure our best. Thanks for your loyalty to Hyatt. Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SherpaVictorDenverCO wrote a review Sep 8
Denver, Colorado1 contribution
I'm a Globalist at Hyatt, which means that I expend more than 60 nights per year at Hyatt properties, Over the past 3 months, I have been at 4 Hyatt Regency: San Francisco, Denver (2) and Madrid, I must admit that the customer service and attention to the guest was 10X better at Hyatt Regency Madrid than any of the mentioned before. The check-in experience (yes, it's an experience) was great. Welcoming, fast and resolutive. It was a business trip but I was traveling with my 18 months daughter, so that's super important. The welcoming part is key, you want to feel the positive energy that they want you as a guest at the hotel as you are expending your money and time to be there. I usually have that positive experience 25% of the times. So again, 5 starts for the check in team that helped us! The hotel rooms are super clean, and everything on the room is high quality. The breakfast has a great variety of food. Jamon Serrano, Lomo, Churros, bakery, etc. My recommendations: Jamon Iberico and Butter Croissants :) Regency Club: This was the first one that I have seen opened since the Pandemic, so it was great to see that they are opening again. My wife really like the red wine they had! Last but not least, the bellman was great. We had a lot of luggage and they helped us a lot!! PS: Lena Restaurant from Dani Garcia in next to the hotel, it's totally worthy. Also, if you are lucky, you can try to get a reservation into Smoked Room (2 Michelin Stars) As a conclusion, I would recommend this hotel to any traveler going to visit Madrid. Even it was a business trip, I was traveling with the family, and the experience was fantastic. The team, location and rooms are really 5 starts. But overall, I want to emphasize that most of the times, the difference is on the team part and they well delivered on that, so I can assure you they will not disappoint if you visit them.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noureddine Gasmi, Guest Services / Front Office at Hyatt Regency Hesperia Madrid
Responded 2 weeks ago
Estimado Sr. Rivero, ¡Muchas gracias por su valioso tiempo y amable valoración! Nos alegra saber que su estancia estuvo a la altura de sus expectativas, y pudimos asegurarle un experiencia agradable como se merece. Sus amables comentarios se compartirán con nuestro equipo, agradecidos!! Esperamos tener la oportunidad de seguir siendo su hotel de referencia en Madrid y darle la bienvenida nuevamente muy pronto. Gracias por su lealtad a Hyatt!!! Atentamente,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
americamusick wrote a review Sep 6
Pompano Beach, Florida7 contributions
Although our trip was short (only one night), we had a wonderful stay - great location, friendly hotel staff, clean/upgraded room and amenities. I highly recommend this property and will happily visit again next time I’m in Madrid
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noureddine Gasmi, Guest Services / Front Office at Hyatt Regency Hesperia Madrid
Responded 2 weeks ago
Dear Ms. Soto, Thank you very much for your valued time and kind feedback!! We are glad to know that your stay was according to your expectations, and we were able to assure you a pleasant time as you deserve. Be advised that your kind comments will be gratefully shared with our team. We hope to continue being your preferred hotel in Madrid and welcome you again very soon. Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hm6419 wrote a review Aug 2022
Lahore, Pakistan1 contribution
What they portray on their website in terms of ambiance and style is very different than reality. The staff is friendly but they need to seriously pick up there game. I stayed in suite which they called presidential, but other than a large TV there was nothing presendntial about and it seemed it had not been used in a long time. I already had a suite booked there but upon checking in when I asked for a suite with balcony , instead of upgrading me they charged me double and gave me an unprepared room.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noureddine Gasmi, Guest Services / Front Office at Hyatt Regency Hesperia Madrid
Responded Aug 18, 2022
Dear Mr. Mazhar, Thank you so much for your valued time and kind feedback, important opportunity to improve. We are concerned about your last experience; we would like to apologize for the inconveniences that might be caused. Some points should be verified and reconsidered from our side. We can assure you that was unusual situation, we are engaged to follow up with immediate action to improve. We hope to have the opportunity to welcome you again very soon, to ensure our best of services!! Thanks for your loyalty to Hyatt!! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cmw133 wrote a review Aug 2022
Iowa270 contributions90 helpful votes
I stayed one night at this hotel. When I walked in, I was immediately approached by several employees who welcomed me with a friendly greeting and offered to help with my bags. The check in was easy and smooth. My room was comfortable, well-appointed, and clean. I slept well in the comfortable bed and enjoyed the delicious breakfast buffet the next day (extra charge: around 22 euros). It's conveniently located very close to a metro stop. I would definitely recommend this hotel and stay again!
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noureddine Gasmi, Guest Services / Front Office at Hyatt Regency Hesperia Madrid
Responded Aug 16, 2022
Dear Valued guest - Lowa Thank you very much for your valued time and kind feedback!! We are glad to know that your stay was according to your expectations, and we were able to assure you a pleasant time as you deserve. Be advised that your kind comments will be gratefully shared with our team. We hope to continue being your preferred hotel in Madrid and welcome you again very soon. Thanks for your loyalty to Hyatt! Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mickyboss wrote a review Aug 2022
New York City, New York27 contributions22 helpful votes
A truly Wonderful Place To Be … Nice, Clean & Quant Property … With Good Food & Blissful Environment …!!! It Truly Was A Pleasure Staying There - Staff Was Out To Please & Was Courteous- Has Good Ambiance
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noureddine Gasmi, Atención al cliente/recepción at Hyatt Regency Hesperia Madrid
Responded Aug 1, 2022
Dear Mr. Boss, Thank you very much for your valued time and kind feedback!! We are glad to know that your stay was according to your expectations, and we were able to assure you a pleasant time as you deserve. Be advised that your kind comments will be gratefully shared with our team. We hope to continue being your preferred hotel in Madrid and welcome you again very soon. Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jrlewis2004 wrote a review Jul 2022
1 contribution
Great staff. Wish that there was a pool or sauna on premises. Roof top gym is neat. Need to fix treadmill and add kettle bells to equipment. Room was always clean and stocked with towels. My room did not have iron.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noureddine Gasmi, Atención al cliente/recepción at Hyatt Regency Hesperia Madrid
Responded Aug 1, 2022
Dear Mr. Lewis, Thank you very much for your valued time and kind feedback!! We are glad to know that your stay was according to your expectations, and we were able to assure you a pleasant time as you deserve. Be advised that your kind comments will be gratefully shared with our team. We hope to continue being your preferred hotel in Madrid and welcome you again very soon. Thanks for your loyalty to Hyatt !! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marinishi wrote a review Jul 2022
Sao Paulo, SP25 contributions9 helpful votes
The rooms didn’t have a table or chair to work at. And it was also impossible to work at the lobby. The lobby doesn’t have any working space and it was also very noisy and inconvenient. I stayed at the first floor and the rooms didn’t have any sunlight. It felt like a dungeon or a prison cell in which the window was facing a wall just a couple of meters away. Overall very horrible.
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Date of stay: July 2022Trip type: Traveled on business
Room Tip: Avoid staying on the 1st floor and definitely choose another hotel if you are on a business trip
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noureddine Gasmi, Atención al cliente/recepción at Hyatt Regency Hesperia Madrid
Responded Jul 4, 2022
Dear valued Marinishi, Thank you for your valued time and kind feedback ! We are concerned about your experience during your recent stay. We would like to express our apologies for all the inconveniences that might be caused. According to Hyatt quality standards we are always committed to provide our best for all our honoured guests. Regarding your stay we would like to ensure special and personalised follow up to your matter, therefore we kindly ask you, if you don’t mind providing us a personal contact as a phone number, so our Guest Experience Management can get in touch with you, for further queries and follow up to this experienced situation. We hope we still count on your loyalty to Hyatt Regency Hesperia Madrid. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tony V wrote a review Jun 2022
San Antonio, United States3 contributions1 helpful vote
Great location & great service. Would highly recommend this place. We got there earlier than expected & they were able to provide a room with no problems. Staff was always cheerful and willing to help.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noureddine Gasmi, Atención al cliente/recepción at Hyatt Regency Hesperia Madrid
Responded Aug 1, 2022
Dear Mr. Vasquez, Thank you for your valued time to share your kind feedback about your last stay at Hyatt Regency Hesperia Madrid!! It is a real pleasure to know that the service provided by the hotel team has met your expectations, and that you enjoyed our facilities. We hope to see you again very soon. Thanks for your loyalty to Hyatt!! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
919kennethn wrote a review Jun 2022
Alexandria, VA3 contributions2 helpful votes
The staff was extremely knowledgeable and helpful. Every question or need that I had was answered or met with enthusiam. The hotel is in excellent working condition. I recommend upgrading to a superior room which was larger and only 15€ per day.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noureddine Gasmi, Atención al cliente/recepción at Hyatt Regency Hesperia Madrid
Responded Aug 1, 2022
Dear Mr. Kenneth, Thank you very much for your valued time and kind feedback!! We are glad to know that your stay was according to your expectations, and we were able to assure you a pleasant time as you deserve. Be advised that your kind comments will be gratefully shared with our team. We hope to continue being your preferred hotel in Madrid and welcome you again very soon. We appreciate your loyalty to Hyatt. Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$191 - $322 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hesperia madrid hotel madrid, hesperia hotel madrid, madrid hesperia hotel
LOCATION
SpainCommunity of MadridMadridChamberí / Ríos Rosas
NUMBER OF ROOMS
169
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Frequently Asked Questions about Hyatt Regency Hesperia Madrid
Which popular attractions are close to Hyatt Regency Hesperia Madrid?
Nearby attractions include Museo Sorolla (0.2 miles), Museo Nacional de Ciencias Naturales (0.2 miles), and Monument Glorieta de Emilio Castelar (0.3 miles).
What are some of the property amenities at Hyatt Regency Hesperia Madrid?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency Hesperia Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency Hesperia Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency Hesperia Madrid?
Yes, parking is available to guests.
What are some restaurants close to Hyatt Regency Hesperia Madrid?
Conveniently located restaurants include Restaurante Vietnam Express, La Gaditana Castellana, and Pilar Akaneya.
Are there opportunities to exercise at Hyatt Regency Hesperia Madrid?
Yes, guests have access to a fitness center during their stay.
Does Hyatt Regency Hesperia Madrid have airport transportation?
Yes, Hyatt Regency Hesperia Madrid offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency Hesperia Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Hesperia Madrid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency Hesperia Madrid?
The staff speaks multiple languages, including English and French.