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Hesperia Madrid

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#13 of 448 Hotels in Madrid
Certificate of Excellence
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Hesperia Madrid
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1,127 Reviews from our TripAdvisor Community

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Showing 569: English reviews
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The location is nice right on Passeo de la Castellana. A pleasant walk to Malasagna and the lovely Fuencarral street. You actually can walk to Gran Via. Nice big rooms, friendly staff. Excellent breakfast.

Helpful?
Thank Arroxrox
Moulsoe, United Kingdom
Level Contributor
104 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel had been booked for us as part of a business trip. First impressions were positive with efficient doormen , a warm welcome at reception and an obliging early check in. The accommodation was well appointed , the bed comfortable , the amenities good and even the lighting properly illuminated the room and mirrors. Public areas are bright &... More 

Helpful?
1 Thank DJHMoulsoe
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear DJHMoulsoe, First of all I would like to thank you for taking the time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. At the Hotel Hesperia Madrid our aim is to exceed the expectations of... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Just right in the middle of every thing you want or need there in Madrid a walking distance from great stadium of Santiago Bernabeu, Del Sol plaza with it's fantastic restaurants and business hubs and just 10 meters away from a bus station and metro station. It's really what you are looking for if you are in Madrid

Helpful?
1 Thank A A
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Thank you so much for taking the time to share your feedback regarding your recent stay at Hesperia Madrid Hotel. I was delighted to read that we managed to make a fine impression. Your nice comments on our facilities and especially our services and location are very much appreciated. I will be happy to share your complimenting words... More 

Honolulu, Hawaii
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is my very first review on yelp, but I simply had to broadcast the outstanding service of this 5 star luxury hotel. From the minute we arrived, the staff went over and beyond to help us with anything we could possibly need - walking itineraries, restaurant recommendations/ reservations as well as unique things to do with our kids. Rooms... More 

Helpful?
1 Thank SMS808
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five star Luxury Hotel it is our mission to exceed our guest’s expectations and satisfaction. To honor your comments, I have proudly shared them with my team during our last operational meeting. I have... More 

Widnes, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Fantastic hotel, from check in to check out everything was perfect, the staff were brilliant, so helpful and polite, the breakfast was amazing, plenty of choice. Could not fault this hotel. Will definitely stay at the Hesperia Hotel again next time we visit the beautiful city of Madrid.

Helpful?
1 Thank Jooliec2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed there for 4 nights, in which I spent most of the time in the hotel.From the moment you reach the hotel,you will be amazed by how professional and friendly the staff are.They also speak a very good English,which is invaluable as it's hardly to find good english speakers in Spain:). Hotel rooms are extra clean, and attention is... More 

Helpful?
1 Thank DrEslamMansour
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Eslam, Thank you very much for taking the time to write such a wonderful review. We are delighted to see that everything during your stay with us was to your satisfaction, including our location and the services that our colleagues provided. We look forward to welcoming you back again soon. Warm Regards, Pablo González Guest Relations Manager More 

Level Contributor
119 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights. The hotel staff were so accommodating and helpful, they went out of their way to make our stay enjoyable. The hotel services need improving for a hotel that claims to be five star and costs for the same level. Areas that need improving: 1) "Free" WIFI - Please don't believe this, it is literally... More 

Helpful?
Thank MrandMsModha
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Miranda, We regret to learn of the challenges you experienced during your recent visit. At Hotel Hesperia Madrid we continuously strive to offer exceptional levels of service, which in this case it appears we have failed to deliver. Our hotel prides itself on providing five star service, yet in some cases, mistakes can occur. Rest assure, we will take... More 

Grouville, United Kingdom
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel for 3 nights. From the moment we arrived the service was impeccable. The staff were so attentive and helpful. We were there for my fiance's birthday and a complimentary bottle of champagne was left for us in the room without me letting them know! We were very impressed. The hotel has a bus stop and... More 

Helpful?
1 Thank Hannah R
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Hannah, Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board. Again, many thanks... More 

New Orleans, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I could tell my stay would be excellent from the moment I walked in. Staff was excellent and you could feel the strong management that they clearly have. Excellent breakfast included with my stay and it was far better than I expected. I would be happy to come back here in the future.

Helpful?
1 Thank jamesm1505
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear James, It was truly a pleasure having you as our guest during your recent visit to Madrid. On behalf of the entire team at Hesperia Madrid, we are so pleased that you were able to experience our hotel and enjoy the high service and quality levels which we pride ourselves on. Thank you for your time in reviewing our... More 

Australia
Level Contributor
305 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for 2 nights in that time we found the staff friendly and most attentive room was clean and well presented. Location is good and is an easy walk into the main plaza + there is a metro station close by, bed is nice and firm we found that the free Wifi good and a very good breakfast. Have... More 

Helpful?
1 Thank Lee S
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Lee, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. I look forward to welcoming you personally during your next stay. Sincerely yours, Pablo González Guest... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
La Manzana
La Manzana
Cuisines: Mediterranean, European, Spanish
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Ideally located, the sophisticated and chic Hotel Hesperia Madrid is one of the city's leading contemporary luxury showcases. ... more   less 

Additional Information about Hesperia Madrid

Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $157 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel
Hotel Style:
#5 Business Hotel in Madrid
#8 Family Hotel in Madrid
#10 Luxury Hotel in Madrid
#13 Romantic Hotel in Madrid
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