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Hesperia Madrid

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#15 of 444 Hotels in Madrid
Certificate of Excellence
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Hesperia Madrid
Hesperia Madrid
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1,304 Reviews from our TripAdvisor Community

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Showing 626: English reviews
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Reviewed 1 week ago via mobile

Spent 3 days in Madrid at the Hesperia. It's a very stylish and modern hotel on Calle de la Castellana. The staff is very friendly and everyone spoke very good English. It is therefore very business friendly. I promised one of my colleagues that in my review I would make a special point of noting the pillows. They were amazing...

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Helpful?
1Thank Bill K
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Bill K, It was truly a pleasure having you as our guest during your recent visit to Madrid. On behalf of the entire team at Hesperia Madrid Hotel, we are so pleased that you were able to experience our hotel and enjoy the high service and quality levels which we pride ourselves on. We are glad that our pillows...

London, United Kingdom
Reviewed 1 week ago

The hotel is north of central Madrid, but very accessible. There is a Metro stop right outside the hotel on the corner. Most places we visited the taxi was less than 10 euros. The rooms are very comfortable with plush beds and strong showers. There are several restaurants on property. The staff was very friendly.

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2Thank Samantha B
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Samantha B, Thank you very much for taking the time to write such a wonderful review. We are delighted to see that everything during your stay with us was to your satisfaction, including our location, décor, and the services that our colleagues provided. We look forward to welcoming you back again soon. Best regards, María Herrero Guest Relations Manager

Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago via mobile

I am not sure where to start in order to describe our experience with this hotel. Stuff is excellent in all aspects and they tried honestly to accommodate all of our requests. They upgraded us to a junior suite. A lot of people would thing that an upgrade makes you write an excellent review, but this is not the case...

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Helpful?
1Thank johnbil_12
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear johnbil_12, Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board. Again, many thanks...

New York City, New York
Reviewed 1 week ago

I stayed at the Hesperia Madrid for one night during a two-week business trip and wish I could have transported my experience to other parts of Europe. The staff was friendly; the room was quiet, well appointed, and spotless; and the breakfast buffet included a variety of delicious options. My one wish is that I had had a room with...

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1Thank CCinNYC
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear CCinNYC, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express your...

Fort Lauderdale, Florida
Reviewed 2 weeks ago

We stayed at this hotel for a business conference for 5 nights. The staff were wonderful and very helpful in everything we needed. The hotel is so nice and very comfortable. The breakfast we had every morning was delicious and the staff always accommodated our requests. . The rooms are small, but very adequate and the bathroom was very nice....

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1Thank BCLOVER2121
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear BCLOVER2121, First of all let me thank you for taking the time in post your comment. We loved the title of your comment "A home away from home". This is the feeling we are looking for in all our clients: to become your home in Madrid. It is a real pleasure to know that we were able to make...

Reviewed 2 weeks ago via mobile

This wonderful little place has it all....incredible service, clean and up to date rooms, a state of the art gym and the best breakfast in town for the price. Located in a very central part of town with easy access and a reasonable drive time from the airport, this hotel is highly recommended for the business traveler. The service is...

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Helpful?
1Thank Tau1
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Tau1, Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board. Again, many thanks...

Madrid, Spain
Reviewed 3 weeks ago

I enjoyed a Junior Suite that was very good. The hotel has everything you may expect from a five star. The attention is very good. I found the breakfast buffet very good but too expensive (almost 30 €).

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Helpful?
Thank Miguel F
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Miguel F, First of all let me thank you for taking the time in post your comment about your recent stay with us. It is a pleasure to know that we were able to reach your expectations, and that you enjoyed our rooms and the service of our team. You can be sure your comment about our breakfast is...

Cumbria
Reviewed 3 weeks ago

Lovely hotel, ideally situated next to a metro stop and easy to get anywhere in Madrid. Rooms well appointed, as you would expect from a 5-star hotel, although ours overlooked the central well, where the window could be fully opened over a 6-storey drop! Rooms were also very warm, and the air conditioning didn't seem to be working (I should...

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Helpful?
1Thank historyboy28
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear historyboy28, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay in Madrid. At the Hotel Hesperia Madrid our aim is to exceed the expectations of our guests, and we deeply regret when we...

Dubai, United Arab Emirates
Reviewed 4 weeks ago

Nicely located right next to a metro stop. Around 20 minutes away from the airport. Rooms are a good size, with great baby facilities. A cot was provided, along with separate baby toiletries and a kid's backpack with a teddy bear design. We did not have a chance to use the restaurants but our stay was relaxing at the hotel,...

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1Thank 20Traveller08
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear 20Traveller08, First of all, let me thank you for taking the time in share your kinds words. It is a real pleasure to know that you enjoyed your stay with us, overall our location on the financial center of the city, and our rooms, wich are ready for any need for our clients. In your case, we are glad...

Tarbes, France
Reviewed 4 weeks ago

That hotel has very nice rooms and is well run with a great breakfast. Perfect for a business trip but also for a personal week end. The staff is highly professional and welcomes requests. I definitelety recommend that hotel

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Helpful?
1Thank kazbeck
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear kazbeck, First of all let me thank you for taking the time in post your comment. We are glad to know that you enjoyed our rooms, and the variety of our international breakfast. But overall, we are happy to know that the service of our staff was good enough to exceed your expectations. We hope to welcome you very...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
La Manzana
La Manzana
Cuisines: Mediterranean, European, Spanish
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located, the sophisticated and chic Hotel Hesperia Madrid is one of the city's leading contemporary luxury showcases. ... more   less 

Additional Information about Hesperia Madrid

Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $143 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel
Hotel Style:
#5 Business Hotel in Madrid
#8 Family Hotel in Madrid
#12 Luxury Hotel in Madrid
#13 Romantic Hotel in Madrid
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Questions & Answers

Here's what travelers have asked, with answers from Hesperia Madrid staff and other travelers.
14 questions
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Questions? Get answers from Hesperia Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Isolation is perfect, so just ask a room vith view over Castellana Avenue.”
 of 5 bubbles MiguelF898, 3 weeks ago | Read review
“Our rooms on the 6th floor overlooked the central well, but were generally quiet.”
 of 5 bubbles historyboy28, 3 weeks ago | Read review
“beautiful place with high service”
 of 5 bubbles kazbeck, 4 weeks ago | Read review
“Do not get a room facing the courtyard.”
 of 5 bubbles CruisinFlorida, Jan 2, 2017 | Read review
“instead of having 1 king size bed, they have 2 large singles, PERFECT sleeping! and the best linen and pillows ever!”
 of 5 bubbles 761helenl, Dec 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question