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Hesperia Madrid

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#12 of 447 Hotels in Madrid
Certificate of Excellence
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Hesperia Madrid
Hesperia Madrid
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1,098 Reviews from our TripAdvisor Community

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Showing 557: English reviews
Brisbane, Australia
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

With an Insight tour 18 th August and several of us had the amazing experience on separate occasions of apparently and inadvertently going to a fully set up breakfast early whereupon we were abused and told to get out by a staff member. Simply apologetically advising us of our terrible error would have sufficed. This staff behaviour reflects on management.

Helpful?
Thank chrisbonner2016
New Milford, Connecticut
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent price for the top rate quality and full service hotel. Mattresses, linens, pillows made for a very comfortable night's sleep along with excellent air conditioning. Room size was very generous.

Review collected in partnership with NH Hotels

Helpful?
Thank dagmcgrath
Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed there as part of our honeymoon and totally loved the experience. Francesca at front desk was so helpful. Had a bit of trouble with our room but Luis fixed it straight away and got us into another great room. Breakfast was so good too, highly recommended! Would def stay again.

Helpful?
Thank DCarozza
Cork, Ireland
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW

Overall the hotel is really nice. Staff are excellent and there are beautiful walks all around. However the gym consists of two tiny rooms with no wet facilities and almost no equipment. For a five star hotel it should at least offer guests a complimentary visit to one of the nearby gyms.

Helpful?
Thank JohnDennehy
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear John, Greetings from Madrid and thank you very much for your review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided by our staff. Regarding the issue with our fitness rooms I wanted to apologise for not meeting your expectations. These are provisional rooms... More 

Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The way rooms are announced isn't clear and also the need to pay a lot for any extra. It felt like using a low cost service with non-prepared staff. However, breakfast was really good and the portieres great.

Helpful?
Thank João N
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear João, First of all I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. At the Hotel Hesperia Madrid our aim is to exceed the expectations of our... More 

Level Contributor
7 reviews
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I stayed for 3 nights recently at this hotel celebrating our wedding anniversary. Very friendly and efficient service, breakfasts excellent. We enjoyed a late evening meal on our last night despite arriving just 15 mins before the restaurant closed. The head waiter who is French ( I wish we had taken his name) was great, very helpful... More 

Helpful?
Thank Mark T
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Mark, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here for 5 nights in August 2016 on a business trip. The hotel was pretty quiet as most people leave Madrid in mid-August! As a result, the staff were very attentive to my needs and provided excellent service. The room was very clean and well presented. I enjoyed the breakfast as there was a good selection of food... More 

Helpful?
1 Thank Torsten A
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Torsten, On behalf of the entire team at Hesperia Madrid Hotel, we thank you for sharing the details of your recent visit to our hotel on TripAdvisor. We pride ourselves on our personalized service, and we are so glad that you were able to experience this first hand. We look forward to welcoming you back again soon. Kindest Regards,... More 

Madrid, Spain
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago

Large hotel located in the heart of Madrid. The service is very good. Rooms are good size and comfortable although some rooms are in need of a bit of refurbishment (although not critical). The breakfast buffet (with an a la carte menu at no additional charge) is impressive and has everything from healthy to not so healthy options. Very good... More 

Helpful?
1 Thank mandreinacardenas
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Mandreinacardenas, It was truly a pleasure having you as our guest during your recent visit to Madrid. On behalf of the entire team at Hesperia Madrid Hotel, we are so pleased that you were able to experience our hotel and enjoy the high service and quality levels which we pride ourselves on. We will share your kind words with... More 

Miami, FL
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We travelled with two teenagers and a small dog. The Hesperia could accommodate all of us in one suite. That is rare in Madrid. The suite was well appointed and comfortable. The two rooms were separated by pocket doors that allowed privacy. The room had a dog bed and bowls for food and water. We also opted for the buffet... More 

Helpful?
1 Thank 2ndxmom
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear 2ndxmom, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five star Luxury Hotel it is our mission to exceed our guest’s expectations and satisfaction. I look forward to welcoming you back in the Hotel Hesperia Madrid in the near future. Best regards, Pablo... More 

Sydney, Australia
Level Contributor
77 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago

This was simply the nicest hotel I've stayed in, and I've stayed in plenty across several continents. The hotel is luxurious without being overbearing, and the staff helpful and friendly. Our room was superb. The gilt-framed pictures and the plentiful marble in the bathroom was typical of Spanish hotels, but refined and tasteful where others are gaudy. It had the... More 

Helpful?
1 Thank rodger51
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Rodger, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
La Manzana
La Manzana
Cuisines: Mediterranean, European, Spanish, Gluten Free Options
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Ideally located, the sophisticated and chic Hotel Hesperia Madrid is one of the city's leading contemporary luxury showcases. ... more   less 

Additional Information about Hesperia Madrid

Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $150 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel
Hotel Style:
#5 Business Hotel in Madrid
#8 Family Hotel in Madrid
#9 Luxury Hotel in Madrid
#13 Romantic Hotel in Madrid
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