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Holiday Inn Madrid

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Holiday Inn Madrid
Holiday Inn Madrid
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610 Reviews from our TripAdvisor Community

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Showing 281: English reviews
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

I stayed here a couple of years ago and to be honest I couldn't remember much about it. However, after just spending three nights here I have to admit that I was disappointed with a number of issues that the hotel has. First of all there's major construction works going on around the hotel, this wasn't mentioned anywhere and it... More 

Helpful?
Thank Ray S
Shanghai
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed more five nights in this hotel. The best thing is it's location, in the middle of central hub with plenty of facilities for shopping and dining. Also the access for public transportation is just at the door. It's an ideal place for people who travel without car, the car parking is not cheap, 20 euros per day. The... More 

Helpful?
Thank annita_chiquita
Glasgow, United Kingdom
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Have stayed at this hotel for over 8 years. Improves all the time. Great location for Real Madrid stadium and buses easy to use and get in and out of central madrid. One of the few hotels to have a rooftop pool.

Helpful?
1 Thank Rob C
Wales
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There is a lot of building work going on outside the hotel, which detracts from the look of the hotel on arrival. The reception and checking in was very good, room on the 9th floor. Room, what you would expect from a holiday inn, but a small window overlooking other buildings, so not much of a view. One plus was... More 

Helpful?
Thank gtown116
Washington DC, District of Columbia
Level Contributor
49 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here for a work event. Room: The room was spacious but I found it quite outdated. I appreciated having a table and a chair (in addition to the desk and chair set) but the chair had stains all over, which I found quite unappealing so avoided using it. Restaurant and surroundings: The restaurant called Terraza is a complete disappointment,... More 

Helpful?
Thank justhf
IHGService, Guest Relations Manager at Holiday Inn Madrid, responded to this review

Dear justhf, Thank you for taking the time to review our property. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the spacious rooms, nice staff and rooftop pool. I am sorry to hear there are several disappointments during your stay notably with the ambiance at the restaurant.... More 

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Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I have to say I am very disappointed with this hotel due to the attitude of the reception staff! On arrival I was given no eye contact and greeted with a grunt from some bloke behind a computer monitor! There was no ' welcome to the the hotel' or ' how was your journey' just passport! As it happens I... More 

Helpful?
Thank simon w
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear simon w, I am really sad to read such negative feedback about the reception staff attitude. First of all my most sincere apologies. I will investigate why you received so bad impression of us, and I promise you that I will take the necessary actions to avoid in the future such negatives experiences. Hoping to have a new opportunity... More 

Caracas, Venezuela
Level Contributor
9 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Compared with holiday inn in other cities, this is a very expensive hotel. We paid around 150$ without breakfast. The location is very good and the room was nice. Before go again to Madrid I definitely will search for another options. This hotel was ok but I think I can get more for that price.

Helpful?
Thank Carlos G
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Carlos G, We are happy to know that you have a good opinion about our location and rooms, despite to consider that we are expensive, although, our rates are similar or lower than our near competitors. We hope to have a new opportunity in the future to show you better experience in facilities, service and price Yours sincerely Paloma... More 

Pasadena, California
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel will do the job but I wouldn't stay here if I didn't have a specific need in the immediate vicinity. I thought being near the Nuevos Ministerios metro line to the airport would be convenient but it's still a 10 minute walk to the metro through hot sun, a massive construction zone, ugly architecture and abysmal signage. If... More 

Helpful?
Thank SoCalMomPasadena
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear SoCalMomPasadena, We hope that with the end of the works of the square, your bad opinion about our location and surroundings can switch to positive, and have an opportunity to offer you a nice a pleasant stay. Best regards Paloma Muñoz Front Office Manager More 

Amman Governorate, Jordan
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

I like to stay in that hotel the place is so good it's near to everything ....they are friendly with children ...the room is big and clean .... there breakfast is yummy ....it is the right choice.... I have one note...they don't have iron with iron table in the room....it was hard for me to irom my family clothes 😡

Helpful?
Thank noonaabood
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear noonaabood, Many thanks for your kind words about our location and staff. For future stays, please do not hesitate to contact our staff to provide you an iron or others items you may need. Hoping to see you back very soon, Regards Paloma Muñoz Front Office Manager More 

London, United Kingdom
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed June 19, 2016

Firstly the good: The rooms in this hotel are in slight need of refurbishment but are still in fairly good condition for a Holiday Inn. The location is fine and the staff were reasonable. The slightly bad: I was disappointed as an IHG Spire member to receive an average room on a mid level floor by the elevator, did not... More 

Helpful?
Thank Robert K
IHGService, Guest Relations Manager at Holiday Inn Madrid, responded to this review

Dear Robert K, Thank you for taking the time to write us a review regarding your recent stay. We are please to know you liked the location of our hotel and the friendliness of our staff. We would like to apologize you were not satisfied with the room you received and the neighboring noise which affected your stay negatively. The... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Access by Orense Street, 22 /24 ... more   less 

Additional Information about Holiday Inn Madrid

Address: Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $83 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Madrid 4*
Number of rooms: 313
Reservation Options:
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Also Known As:
Holiday Inn Madrid Hotel Madrid
Madrid Holiday Inn
Hotel Style:
#157 Luxury Hotel in Madrid
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