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Emperador Hotel Madrid

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Calle Gran Via 53, 28013 Madrid Spain
Temporarily closed
Lowest prices for your stay
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$108
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Free cancellation until 02/12/21
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Free cancellation until 02/13/21
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Traveler (1343)
Room & Suite (550)
Pool & Beach (88)

About

#183 of 473 hotels in Madrid
Location
Cleanliness
Service
Value
Travelers' Choice
Emperador Hotel in Madrid is perfectly located in the lively Gran Vía of Madrid, only a few minutes of the main tourist attractions in the capital. It offers 232 guestrooms, meeting rooms and an amazing rooftop with terrace and swimming pool in season. Other services in the hotel: gym, souvenirs shop, hairdressing, steam bath and valet parking, among others.
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Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Massage
Wifi
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness classes
Sauna
Breakfast buffet
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Spanish
2,836Reviews88Q+A100Room tips
Traveler rating
  • 981
  • 1,135
  • 467
  • 157
  • 96
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Popular mentions
Connie M wrote a review Apr 2020
West Palm Beach, Florida24 contributions35 helpful votes
I was scheduled to visit this hotel in May with several other friends. The hotel is closed for all of the month, and they refunded my account without me having to ask. They were proactive which was very impressive!
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Date of stay: April 2020
Service
1 Helpful vote
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Cleo N wrote a review Mar 2020
40 contributions3 helpful votes
We are from Chicago and based on the review ratings we decided to stay here for 3 nights. Overall impression average. Pros: Great service. Staff is helpful with bags, when we called the shower not hot and the safe not working they sent someone up to fix it immediately and the best thing is we arrived at 11am and check in time was 2pm. They were kind enough to give us a room immediately. Nice lobby area Cons: Rooms are old and in need of updates. The interior is old, the stairways at the lobby are worned out and not appealing. Initially we booked a standard double room at the 9th floor. The room smelled of sewer and the hallway leading up to the room has this bright red carpet which reminds me of the movie shining. I suggest the hotel get rid of that carpet. So we weren’t happy w the room so we asked for an upgrade which cost additional 50 euros a night. Even with the upgrade, the room was slightly nicer but still old. The bathroom walls and countertop are probably many years and the bathrobes provided were so worned out that it looks like it’s been washed a million times. Get new robes! I regret booking this hotel but didn’t wanna pack and move to another hotel so we stayed to avoid the hassle of moving. If you want no frills good service hotel go for it. But for the same price I would rather go for a more modern hotel. This hotel is in great locations but so are other hotels along the same street like hotel h10 villa la reina, hotel regente, vincci capital. For the price we paid, I thought I could have gotten a much better deal.
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Date of stay: March 2020
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Tanya Mc wrote a review Feb 2020
New South Wales, Australia32 contributions8 helpful votes
The motel itself was very ornate & decorated really nicely. The location was fantastic! So easy & close to all everything. Everything was very lavish but we just didn’t feel the love. The staff were pleasant but weren’t very cheerful to greet us. They didn’t offer to help us with our luggage even though there was 2 bell boys there watching us struggle with our large bags. We were on the 1st floor in a standard room. Our ‘view’ if you can call it that was of the air conditioning units (a service courtyard) The view was definitely not 4 star. Every time we had a shower the shower head would fall off & the toilet wouldn’t flush properly. (In the motels defence we didn’t notify them so they were unaware. we didn’t want to complain as the staff were not inviting at all)
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from EmperadorHotel, Guest Relations Manager at Emperador Hotel Madrid
Responded Mar 2, 2020
Dear @Tanya M Thank you for your comments about your stay at Emperador Hotel in Madrid. We always do appreciate to receive feedback from our clients as it helps us to continuously improve our service and quality standards. We regret to hear that your expectations with our property have not been fulfilled. On behalf of all our staff, we would like to apologize for all the incoveniences and we hope that we can compensate you in some way during your next visit to Madrid. It would be of great help to us, if you can please indicate the number of your room to solve the damage in the bathroom. We are looking forward to seeing you in your next visit to Madrid. Yours sincerely, Pilar Lanchas Director of Sales
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Ciaran S wrote a review Feb 2020
Templeogue, Ireland8 contributions6 helpful votes
Everything was perfect!! Location was brilliant!! Price was brilliant!! Room was very nice and modern with a huge tv. Rooftop bar is expensive but very nice. Easy access to airport via the metro too. Will be returning!!
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from EmperadorHotel, Guest Relations Manager at Emperador Hotel Madrid
Responded Feb 19, 2020
Dear @732ciarans Firstly we would like to thank you for your stay at the Hotel Emperador Madrid and dedicating some minutes of your precious time to give your opinion about the facilities and services during your stay. We always appreciate to receive feedback from our clients as it help us to contiuously improve our service and quality level. We are delighted to know your general visit with us was good. We are looking forward to seeing you in your next stay in Madrid. Don´t hesitate to contact us directly. Warm regards, Pilar Lanchas Director of Sales
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TheSussex wrote a review Feb 2020
Bedfordshire, United Kingdom37 contributions19 helpful votes
We stayed here for a long weekend and decided on this Hotel for its location and roof top pool. We arrived at the airport and after a short taxi journey we were at the hotel. You will find most attractions in the city are within easy walking distance from the hotel. We decided to opted for a room with a balcony, which looked out onto the city and had the sun all morning and early afternoon. Breakfast had lots of options, hot and cold. The roof top pool is open to the residents of the hotel free of charge, they offer food and beverages, with a good level of service. We asked reception for an extension on our room as we had a late flight and for a small fee we had the room for the rest fo the day. We would go back and stay at the Emperador.
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Date of stay: September 2019
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Response from EmperadorHotel, Guest Relations Manager at Emperador Hotel Madrid
Responded Feb 3, 2020
Dear @TheSussex, Firstly, we would like to thank you your stay at Emperador Hotel. Likewise, for dedicating some minutes of our precious time to show your opinion about it. For us, it is very important to receive feedback from our clients as it helps us to continuously improve our service and quality level. We are delighted to know your general visit with us was good. We are looking forward to seeing you in your next stay in Madrid. Don´t hesitate to contact us directly. Warm regards. Pilar Lanchas Director of Sales
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PRICE RANGE
$104 - $199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
madrid emperador hotel, emperador hotel madrid, emperador madrid, hotel emperador
LOCATION
SpainCommunity of MadridMadridGran Via / Palacio / Centro
NUMBER OF ROOMS
232
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Frequently Asked Questions about Emperador Hotel Madrid
Which popular attractions are close to Emperador Hotel Madrid?
Nearby attractions include Gran Via (0.03 miles), Fox In A Box Madrid (0.1 miles), and Linked Minds Escape Room (0.2 miles).
What are some of the property amenities at Emperador Hotel Madrid?
Some of the more popular amenities offered include a rooftop bar, a pool, and a lounge.
Which room amenities are available at Emperador Hotel Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Emperador Hotel Madrid?
Guests can enjoy a rooftop bar, a lounge, and a poolside bar during their stay.
Is parking available at Emperador Hotel Madrid?
Yes, valet parking is available to guests.
What are some restaurants close to Emperador Hotel Madrid?
Conveniently located restaurants include Oven Mozzarella Bar, SteakBurger 55, and Gramabar.
Are there opportunities to exercise at Emperador Hotel Madrid?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Emperador Hotel Madrid located near the city center?
Yes, it is 0.6 miles away from the center of Madrid.
Are any cleaning services offered at Emperador Hotel Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Emperador Hotel Madrid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Emperador Hotel Madrid?
The staff speaks multiple languages, including English and Spanish.