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Melia Castilla

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#55 of 448 Hotels in Madrid
Certificate of Excellence
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2,150 Reviews from our TripAdvisor Community

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Showing 603: English reviews
Miami Beach, Florida
1 review
3 of 5 stars Reviewed 6 days ago NEW

Needs more attention to detail. Lots of oversights in their "superior rooms". They have poor housekeeping staff and reception customer service. For their high prices you expect better service. Rude dining room staff and room service quality for a Melia chain hotel.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank solaklaw
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, I request you accept our more sincere excuses if we have not managed to reach your expectations as for the quality of our service in this occasion and do not doubt ever that commentaries like the mentioned ones for you, make that we realize a major and exhaustive follow-up in order that this type of incidents never return... More 

London
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel. Everything ran smoothly. Good rooms with the fabulous sunshine in the morning. Enjoyed the breakfast and there is a coffee machine for a real coffee and cor tado. Also, staff recommended good selection of restorants in a walking distance from the hotel.

Helpful?
Thank Dee W
Javier_Alcalde, Assistant Manager. at Melia Castilla, responded to this review

Dear Dee, It has been a really honour for the whole staff of the Meliá Castilla your recent visit to Madrid. We deeply appreciate your comments and we celebrate that you had enjoyed a nice experience. We´ll be delighted to see you back again. We remain to your entire disposal, Warmest regards, Javier Alcalde. More 

Lisbon, Portugal
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for the weekend, and it is a busy hotel, very nice and lots of people. From airline crues to football teams, everybody stays in this hotel. Services are very good, from check in that can be done online,...breakfast is just incredible (like a feast). Several bars and restaurants, pleasant pool and for the Mélia Card Owners you can... More 

Helpful?
Thank _nuria_carpinteiro
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Nuria, We would like to provide our sincere grateful for your visit to The Meliá Castilla. We celebrate you had enjoyed the ambient and the experience, specially at the Lobby area. We´ll be delighted to see you back again at the hotel. Warmest regards, Javier Alcalde More 

Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

A business hotel needs to provide efficient check-in (they did it), check out (ditto) but EVERYTHING in the middle fell between the cracks BADLY. Horrifying breakfast quality items, omelet bank a joke, fruit quality please my 4 year ld granddaughter cuts fruits better. Parking a joke, I am handicapped and had a VERY difficult time negotiating access from the garage... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Erasmo N
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Guest, I request you accept our more sincere excuses if we have not managed to reach your expectations as for the quality of our service in this occasion and do not doubt ever that commentaries like the mentioned ones for you, make that we realize a major and exhaustive follow-up. Being grateful again for your commentaries and waiting for... More 

Playa De Orihuela, España
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in this hotel for 3 nights and using the on line check in process had upgraded our room. On arrival we were awarded a further upgrade to ´The Level´. The total experience within this section of the hotel was outstanding from reception, room facilities, to food and drink, especially the friendliness and willingness to help of all the... More 

Helpful?
Thank djspain
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Guest, We appreciate your nice comments and celebrate you've enjoyed your stay. It's very important for us to know your feelings and consider your value opinions to fix any problem inmediately. It'll be a pleasure to welcoming you again. Best regards. More 

2 reviews
3 of 5 stars Reviewed 1 week ago

Hotel does not live up to its rating - very old fashioned and could certainly do with some redecorating. Carpets in bedroom rather worn. I expected more for the rating that this hotel has and Trafalgar should look more carefully at the hotels they select

Helpful?
Thank Noreen B
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Noreen, Our sincere grateful for your recent visit to the hotel and your comments. We would like to provide our sincere apologize for your negative feelings during your last staying. As you say, me offer high levels of quality satisfaction. Every day and every visit are a new chance to get success with our guests. We are right now... More 

Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

The Melia Castilla is a typical busy city stopover hotel. It is used by most airline staff and conferences. It's a tad too far from the centre but not more than a €12 can ride. The bars offer good food and the staff are friendly and helpful. The facilities are clean and there's enough space to hold meetings if need... More 

Helpful?
Thank Ivie B
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Ivie, You make us very happy with your nice comments and we celebrate you've enjoyed your stay with us. Thank you for your nice coments and we look forward to seeing you soon. Best regards More 

Chippenham, England
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

This large busy hotel clearly caters mostly for the business traveller but as tourists on a long weekend we found this met our requirements perfectly. Our requested non smoking twin bed room was of good size and very clean. The beds were comfortable and the bathroom and shower clean and efficient. The air-conditioning worked very well and was controllable. Wi-fi... More 

Helpful?
Thank bcfcfan
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Guest, We appreciate your nice comments about our facilities and treatment received. We also celebrate you've enjoyed your stay and have found everything under your expectation. Thank you for recommending us and it'll be a pleasure to welcoming you again. Kind regards More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

This hotel is fantastic for its people, they are very kind. Also, the location, you have the subway near, and supermarkets. The pool is great and the gym. It´s near to the airport, too. The breakfast is delicious. Thank you.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank A TripAdvisor Member
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Guest, The whole team celebrate you've enjoyed your stay and you've found everything under your expectation. Thanks for your nice comments and we look forward to seeing you soon. Best regards. More 

Miami, Florida
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Cold but efficient front desk and reception. They serve hordes of congress people It is impossible to give special attention, therefore if you are not doing business do NOT use this hotel, BUT on the other hand if business is your agenda you will be somehow satisfied. Daytime management are too busy making up excuses instead of tackling issues in... More 

Helpful?
Thank enuzzijr1n
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, I request you accept our more sincere excuses if we have not managed to reach your expectations as for the quality of our service in this occasion and do not doubt ever that commentaries like the mentioned ones for you, make that we realize a major and exhaustive follow-up in order that this type of incidents never return... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Melia Castilla is considered one of the most emblematic hotels in Madrid, with an appealing blend of perfectly balanced classic and contemporary styles, where peace and urban life are accomplices to delight our guests.The excellent location, a few minutes from Paseo de la Castellana, 15 minutes from Barajas airport and IFEMA exhibition centre, near Chamartin train station and the Real Madrid Santiago Bernabeu football stadium, makes the Melia Castilla the perfect choice for your visit to Madrid. Complimentary WIFI and 24-hour Gym. ... more   less 

Additional Information about Melia Castilla

Address: Calle Capitan Haya 43, 28020 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $123 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Castilla 4*
Number of rooms: 915
Reservation Options:
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Also Known As:
Melia Castilla Hotel Madrid
Melia Hotel Madrid
Melia Hotel Castilla
Hotel Style:
#18 Family Hotel in Madrid
#19 Business Hotel in Madrid
#30 Romantic Hotel in Madrid
#42 Luxury Hotel in Madrid
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