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Melia Castilla

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#56 of 446 Hotels in Madrid
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2,388 Reviews from our TripAdvisor Community

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Showing 647: English reviews
Karlstad, Sweden
Reviewed 3 days ago NEW

old room at the premium floor "level". The room was too hot. Bad window. The carpet was old and the floor uneven. The chair at the desk was worn out and uncomfortable. The bed was OK. Good shower. Cleaning was good. Very, very expensive compared to other business hotels in teh area. Friendly good staff. far away from city center.

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Helpful?
Thank Many_hotel_nights
Javier_Alcalde, Dear guest, at Melia Castilla, responded to this review

Dear Guest, Thanks in advance for your comments that we'll take in mind. We apologize for all these inconvenience that we're going to fix them inmediately. We hope we can receive you once again to give you a better treatment. Regards.

Los Angeles
Reviewed 4 days ago NEW

It was very clean, classy and beautiful. I would stay again at this hotel. I like the automatic circular door and how it was walking distance to the shopping area. The breakfast buffet was excellent. I wish I woudl of tried the Gym, but I did not have that much time. They had a friendly staff that spoke English, so...

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Helpful?
Thank AceCruz
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Guest, We all celebrate you've enjoyed you stay among us and you've found everything under your expectation. Thank you for your nice words and we're looking forward to seeing you soon. Best regards.

Pavia, Italy
Reviewed 5 days ago NEWvia mobile

The hotel is very big but very nice. I stayed for business. The rooms are big and very cleaned. Good choice for breakfast. People at the reception are very kind and ready to answer to all your questions. Equipped with gym and swimming pool (only in the summer season). The only pity is the distance from the historical center of...

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Helpful?
Thank Pinko07
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, We appreciate your warm words about our facilities and treatment received. Our location is in the north of Madrid, no more than 15 minutes from the airport or city center and very well connected. Thanks for your nice comments and hope to see you once again. Kind regards.

Plano, Texas
Reviewed 6 days ago NEW

So, We came to This Hotel for a Small Conference in Madrid. This was actually The First Time that We have actually been to Madrid. I was Very Impressed with The History, the Buildings, and The Sights. So, The Hotel was quite Impressive and It was Extensive as well! Everything looked Nice and Clean. Our Room was Awesome, It was...

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Helpful?
Thank PTLSTraveller
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, It's a pleasure to read such a wonderful description of our facilities and about treatment received. You make us very happy to know you've really enjoyed your stay and you've found everything under your expectation. Thank you very much and we are looking forward to seeing you again. Kind regards.

London, United Kingdom
Reviewed 1 week ago NEW

Incredible service in a property near Bernabeu Stadium, Spacious rooms, great breakfast and friendly and attentive staff. Located in a bussines area, plenty of restaurants and very well connected. Se alojó el noviembre de 2016, viajó en pareja

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Helpful?
Thank jaalbr
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, We appreciate your nice comments and we all celebrate you've enjoyed your stay. It'll be a pleasure to welcoming you once again. Kind regards.

Krakow, Poland
Reviewed 1 week ago

Very nice and very good quality. Staff is helpful and nice. Will return in a near future. The location is very good with the fact that you always have taxis at the entrace and you are very close to two subway stations.

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Helpful?
1Thank nunomigueld943
Javier_Alcalde, Assistant Manager. at Melia Castilla, responded to this review

Estimado Nuno Miguel, We would like to provide our sincere grateful for your recent visit and for sharing your experience. We realize that you´ve enjoyed the experience and we´ve met your expectations. That is a fantastic piece of new for us. We´ll be delighted to see you back again at The Meliá Castilla. All the staff remain to your entire...

Mountain View, United States
Reviewed 1 week ago

Had the good fortune to be a guest at this super hotel in Madrid recently. It was simply excellent in every aspect. Warm, friendly, clean, good food, nice rooms. This was a business trip (70 people) and they looked after every aspect of our needs for 4 days. Would recommend this to other companies or organisation who are planning to...

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Helpful?
Thank Paul L
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Paul, We are delighted with your recent visit to The Meliá Castilla and your positive comments about us. Your recommendation for future guests is a really important matter for us. thanks so much. We´ll be deligthed to see you back again. All the staff remain to your entire disposal. Warmest regards, Javier Alcalde

Caerphilly
Reviewed 1 week ago

Visited here for two nights whilst conducting business in the area and was very pleased that the office had booked me into this fine establishment. The staff are all very polite and helpful, and speak pretty good English. The only negative I experienced was one of the female concierges, when I enquired about Atletico Madrid tickets, she reluctantly looked onto...

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Helpful?
1Thank Richy1708
Javier_Alcalde, Assistant Manager. at Melia Castilla, responded to this review

Dear Richy, We would like to provide our sincere grateful for your comments and your recent visit to the hotel. Your detailed comments allow us to realize that your experience has been positive in general. I completely agree with you when you speak about service and excellence. I would like to apologize for your feelings. We´ll be delighted to see...

London, United Kingdom
Reviewed 2 weeks ago

The Melia Castilla has never let me down, All Staff are most courteous, friendly and helpful. My room was generous by Spanish standards and nicely appointed. The breakfast buffet was amaizing with a great range of options to suit every culture and taste. I've really enjoyed. I can recommend this hotel even for families.

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Helpful?
Thank jameswhite68
Javier_Alcalde, Assistant Manager. at Melia Castilla, responded to this review

Dear James, We would like to provide our sincere grateful for your recent visit and your cooments about your experience at The Meliá Castilla. We realize that you have enjoyed the experience and this is a very important matter for us. Thans so much for recommending the hotel. We´ll be delighted to welcome you again in Madrid. Warmest regards. Javier...

London, United Kingdom
Reviewed 2 weeks ago

Stayed for 1 night on business. Good location, the appearance of the hotel from the outside does not do justice to the excellent interior. The room was well appointed, clean and welcoming. The communal areas were very good. Staff were helpful. The only problem was with the octopus I had in the restaurant, which I was looking forward to but...

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Thank octopancake
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, We appreciate your nice comments, that we'll keep in mind and we celebrate you've enjoyed your stay among us. Thanks also for sharing your sensations with others users. Best regards and we look forward to seeing you once again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Melia Castilla is considered one of the most emblematic hotels in Madrid, with an appealing blend of perfectly balanced classic and contemporary styles, where peace and urban life are accomplices to delight our guests.The excellent location, a few minutes from Paseo de la Castellana, 15 minutes from Barajas airport and IFEMA exhibition centre, near Chamartin train station and the Real Madrid Santiago Bernabeu football stadium, makes the Melia Castilla the perfect choice for your visit to Madrid. Complimentary WIFI and 24-hour Gym. ... more   less 

Additional Information about Melia Castilla

Address: Calle Capitan Haya 43, 28020 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $103 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Castilla 4*
Number of rooms: 915
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Expedia, Odigeo, HotelTravel.com, Travelocity and Priceline so you can book your Melia Castilla reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Melia Castilla Hotel Madrid
Melia Hotel Madrid
Melia Hotel Castilla
Hotel Style:
#18 Family Hotel in Madrid
#19 Business Hotel in Madrid
#30 Romantic Hotel in Madrid
#43 Luxury Hotel in Madrid
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Questions & Answers

Here's what travelers have asked, with answers from Melia Castilla staff and other travelers.
23 questions
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Questions? Get answers from Melia Castilla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for the refurbished rooms”
 of 5 bubbles jaalbr, 1 week ago | Read review
“Only thing lacking was a bathtub, but bathroom was updated and very nice.”
 of 5 bubbles leandraashleyw, 4 weeks ago | Read review
“High up away from the street!”
 of 5 bubbles hpholen, Oct 28, 2016 | Read review
“ask for a room at higher floors”
 of 5 bubbles AndreasP135, Oct 27, 2016 | Read review
“Rooms with Pool view.”
 of 5 bubbles MANOJSARITA, Oct 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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