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Calle del Poeta Joan Maragall, 43, 28020 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1030)
360
Panoramas (12)
Room & Suite (633)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Melia Castilla
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#62 of 473 hotels in Madrid
Location
Cleanliness
Service
Value
Travelers' Choice
The Melia Castilla is considered one of the most emblematic hotels in Madrid, with an appealing blend of perfectly balanced classic and contemporary styles, where peace and urban life are accomplices to delight our guests. The excellent location, a few minutes from Paseo de la Castellana, 15 minutes from Barajas airport and IFEMA exhibition centre, near Chamartin train station and the Real Madrid Santiago Bernabeu football stadium, makes the Melia Castilla the perfect choice for your visit to Madrid. Complimentary WIFI and 24-hour Gym.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Center with Internet Access
Parking
Wifi
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Special diet menus
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Salon
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:EXCLUSIVE REWARDS

Location

Full view
100Great for walkers
Grade: 100 out of 100
218Restaurantswithin 0.3 miles
19Attractionswithin 0.3 miles
4,124Reviews42Q+A100Room tips
Traveler rating
  • 2,337
  • 1,274
  • 354
  • 97
  • 62
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
Scott C wrote a review Mar 2020
Carmel217 contributions35 helpful votes
Was here for a few days after an exhibition in Germany was canceled. Had planned to go anyway, but changed my reservation for a longer stay. I was quite satisfied with the Level experience, comfortable lounge with snacks all day, and decent selection of beverages, both non and alcohol. Servers also very friendly and helpful. The room was good size, quiet and comfortable. The only issue was that the A/C was inconsistent but not a terrible problem. The hotel location is convenient for other local restaurants, grocery and local transportation. Subway stop about 600 meters away. Lobby bar is nice but packed to the rafters with aircraft crews in late afternoon.
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Review collected in partnership with Meliá Hotels International
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Guest E, Guest Experience Manager at Melia Castilla
Responded Mar 12, 2020
Dear Scott C, On behalf of the whole team, we would like to thank you so much for taking the time to complete your feedback after choosing us recently. We are so honoured to know that we could reach your expectations choosing our THE LEVEL executive área, except for the A/C system. We do apologize for the inconveniences, please next time let us know in order to fix or improve the Service for you. It will be a pleasure to see you again in a near future. Yours sincerely, Nieves Tiessen - Guest Experience Manager
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Laure261 wrote a review Feb 2020
Amsterdam, The Netherlands28 contributions31 helpful votes
Hotel's Favorite
We stayed in interconnected rooms with our three boys aged 6, 8 and 10 for three nights while visiting friends in Madrid. The whole experience was exceptional. Staff very knowledgeable, kind and helpful. We ate at the informal El Pelicano. Hotel restaurants are usually not quite there, lacking atmosphere or food quality. This place was lovely: friendly, nice local food with an international twist, something for everyone. The rooms were top class. Brand new showers and fittings. Spacious and tasteful. Literally everyone we saw seemed to enjoy their job there and take pride in the service they delivered. Thank you for an excellent experience. We will be back!
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Date of stay: February 2020Trip type: Traveled with family
1 Helpful vote
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Response from Guest E, Guest Experience Manager at Melia Castilla
Responded Feb 20, 2020
Dear Laure261, We would like to thank you so much for taking the time to give us your feedback after choosing us recently. We are delighted to know that you chose us for such a special stay with the whole family and that we were able to reach your expectations. On behalf of the whole team, definetely we really take pride in the service because of our passion for this industry and we are really happy to see that you realized that. It would be a big pleasure to welcome you back in a near future! Yours sincerely, Nieves Tiessen - Guest Experience Manager
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marketac145 wrote a review Mar 2020
Brno, Czech Republic1 contribution
Excellent services, great rooms, very comfortable bed, enought space for personal things, delicious breakfast with various choices, good connectivity to city centre, excellent service from the hotel staff
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Review collected in partnership with Meliá Hotels International
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Guest E, María Aguilar - Guest Experience Manager at Melia Castilla
Responded Mar 3, 2020
Dear marketac145, Thank you for taking the time to share your recent Experience with us. We are really happy to know that everything was to your liking and that you had a excellent stay as the service, the room, breakfast and the concectivity to the centre. We hope to have the opportunity to welcome you in a nearly future again. Best regards, María Aguilar - Guest Experience Manager
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NPAMB wrote a review Feb 2020
Dalkey, Ireland10 contributions6 helpful votes
great location - very close to Bernabeu, close to town and airport great interlinking modern family room which seemed to be interlinking excellent recption staff staff at Pelicano really went the extra mile to deliver gluten free chips by even changing the oil
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Date of stay: February 2020
Value
Cleanliness
Service
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Response from Guest E, Guest Experience Manager at Melia Castilla
Responded Feb 20, 2020
Dear NPAMB, We would like to thank you so much for taking the time to complete your feedback after choosing us recently! It such a pleasure for the whole team to know that you have enjoyed our Family rooms (the two double rooms with a connecting door) but above all the way our Team treated you. We will pass the information to the Pelicano Team as well who will be very happy to know that they could reach our expectations. It would be a pleasure to welcome you back in a near future. Yours sincerely, Nieves Tiessen - Guest Experience Manager
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Jude Roadley wrote a review Feb 2020
Loughborough, United Kingdom177 contributions66 helpful votes
Hotel fully set up to handle all manner of conferences, with lots of room. My room was lovely 😊 clean fresh and Ritual products ! Very nice. Room service excellent as was restaurant on the hotel . Unfortunately the food put on for us was not so good ? Tasteless bland , lots of pastry ? Tasteless and maaa produced , such a shame as everything else was excellent
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Date of stay: February 2020Trip type: Traveled on business
1 Helpful vote
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Response from Guest E, Guest Experience Manager at Melia Castilla
Responded Feb 4, 2020
Dear JUDEROADLEY, We would like to thank you so much for giving us your impressions after choosing us recently for staying in Madrid! We are delighted to check that we have reached your expectations in terms of the room assigned with all our new Amenities (all sustainable and ecological) and also regarding our Conference facilities. However, we do apologize for the inconveniences of the food that did not reach your expectations. We'll keep an eye to improve it for the next times. Definetely it would be a pleasure for us to welcome you back again in a near future. Yours sincerely, Nieves Tiessen - Guest Experience Manager
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Previous
PRICE RANGE
$133 - $273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia castilla hotel madrid, melia hotel madrid, melia hotel castilla
LOCATION
SpainCommunity of MadridMadridFinancial District (Paseo Castellana) / Castillejos / Tetuán
NUMBER OF ROOMS
911
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Frequently Asked Questions about Melia Castilla
Which popular attractions are close to Melia Castilla?
Nearby attractions include Centro de Exposiciones Arte Canal (0.3 miles), Covent Garden (0.2 miles), and En-Tono Karaoke (0.3 miles).
What are some of the property amenities at Melia Castilla?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Melia Castilla?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Castilla?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Melia Castilla?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Melia Castilla?
Conveniently located restaurants include La Pinta y la Vina, De Maria- Calle Felix Boix, and La Piperna.
Are there opportunities to exercise at Melia Castilla?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Melia Castilla have an airport shuttle?
Yes, Melia Castilla offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Castilla?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Castilla offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Melia Castilla?
The staff speaks multiple languages, including English and Spanish.