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Melia Castilla

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#56 of 447 Hotels in Madrid
Certificate of Excellence
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2,050 Reviews from our TripAdvisor Community

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Showing 583: English reviews
Stoke-on-Trent, United Kingdom
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Staff are extremely helpful and friendly, especially Marta on the reception desk. They speak great English which was important as we don't speak any Spanish. In a great location with a metro nearby, lots of bus stops, Burger King, pharmacy's and even an Aldi supermarket! Always taxis parked outside too. Breakfast was by far the best hotel breakfast I have... More 

Helpful?
Thank Roxanne W
Calgary
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel bypassed our expectations. The room was nice, clean and had a view. The breakfast facilities were amazing, and the staff accommodated various food allergies. There was transit close by and easy to use. The staff were very helpful. We would definitely stay here again.

Helpful?
Thank aleaciaa
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, We appreciate your nice comments that encourage the whole team. Thank for recommending our hotel to others users and it'll be a pleasure to receive you once again. Kind regards. More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This May (2016) we organised a week of business events in the Melia Castilla, I've also previously stayed at the hotel on business as well. The hotel staff, banquet managers, floor managers, reception desk staff, even the waiters - smiling, positive, friendly and helpful people help for the best possible experience. The hotel is huge and the building is quite... More 

Helpful?
Thank Marina M
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Marina, You make us very happy with your nice, warm and wonderful comments that encourage the whole team. Be sure that every member of staff will know them. You words are the best present we can receive. We all celebrate you've enjoyed your stay with us and you've found everything under your expectation. Thank you very much and we... More 

Madrid, Spain
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Rooms are well equipped and furnished if you like traditional empire. All works well, from the bathroom to the tv, which is sometimes rare in Spain. Where the property shines is in the common amenities, spectacular pool, great food at all restaurants, including a very complete international breakfast buffet. At last a kid club for families makes it handy to... More 

Helpful?
Thank wap13
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, You make us very happy knowing you've enjoyed your stay with us and you've found everything under your expectations. Thanks for your nice comments and hope to see you soon. Best regards. More 

Portsmouth, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here last week with my 2 sisters for 6 nights in a Premium Triple room, booked directly through their website. Upon arrival the hotel looked very fancy and clean. Check in was quick and we had a triple room on the 4th floor. The room was large with definitely enough space for 3 girls. We had 2 large beds... More 

Helpful?
Thank Danielle L
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Danielle, The whole team celebrate you've enjoyed your stay with us and you've found everything under your expectation. We also appreciate the accurate description of our facilities and treatment received. Thanks for sharing them with others users and we look forward to seeing you again. Kind regards More 

Buckinghamshire
Level Contributor
100 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 1 week ago

I came to this hotel last Thursday for a long weekend with one of my friends. We chose this hotel primarily because we knew Melia hotels have a fantastic reputation and it has a pool (which gave it the edge over the Melia Princess). LOCATION - The hotel is only a short taxi ride away from the airport, costing 30... More 

Helpful?
1 Thank bronzedfrombucks
Javier_Alcalde, Dear guest, at Melia Castilla, responded to this review

Dear guest. We all are very pleased with the accurate description made of our facilities and treatment. We celebrate you've enjoyed your stay and have shared your experience with others users. Thank you to encourage all the team and we look forward to seeing you soon. Best regards More 

Nicosia, Cyprus
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed for only 2 nights at Melia Castilla but this is a real top-class property, superbly managed and staffed with great people. Nothing was too much for them especially on the front desk, porters, check-in staff you name it, they were there to assist in any way they could. Bars were great, location perfect and rooms top class. Recommend... More 

Helpful?
Thank jimian2015
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Jimian, We celebrate you've enjoyed your stay and have found everything under your expectation. Thank you for your wonderful comments and look forward to seeing you soon. Kind regards. More 

1 review
4 of 5 stars Reviewed 1 week ago

Hotel great. Connecting rooms so our 13 yr old twins had their own space and were very happy campers plus wifi was brilliant! Rooms were perfect for us and beds comfortable. Cleaned each day with fresh towels provided and toiletries replaced. Complimentary water in room each day. Mini bar has space for your own drinks. Staff extremely helpful from check... More 

Helpful?
Thank Darina M
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Darina, You make us feel very happy with your wonderful comments that encourage the whole team. We celebrate you've enjoyed your stay and found everything as you expected. Thank you for sharing them with others users and we look forward to seeing you soon. Kind regards. More 

Spain
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is one of the few hotels with connected rooms, which are very useful for families. They are family friendly. Service and attention were excellent. Rooms are pretty outdated and mattresses need to be replaced, but the lobby, restaurants and common areas are beautiful. All the hotel is very clean. The parking entrance and places are tiny, even for a... More 

Helpful?
Thank antiox
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, We appreciate your nice comments and are very pleased for sharing them with others users. We are carrying out an important labour of remodelling and adequacy in the whole hotel for satisfaction of our clients, though it is true that will be a process that will take its time. At that moment we're working in three floors. Thanks... More 

Cambridge, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I visited this hotel in July 2016 for our wedding anniversary. First impressions were that the hotel is of very nice décor and felt quite grand. We had booked the level so were asked by the smiley person on the desk downstairs to go up to the top floor. When we got there we were greeted by... More 

Helpful?
Thank geme77
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, You make us very happy with your wonderful comments that encourage the whole team. We all celebrate you've enjoyed your special stay and have found everything under your expectations. Thanks also for sharing the detailed descripcion of your experience in The Level and we look forward to seeing you soon. Kind regards More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Melia Castilla is considered one of the most emblematic hotels in Madrid, with an appealing blend of perfectly balanced classic and contemporary styles, where peace and urban life are accomplices to delight our guests.The excellent location, a few minutes from Paseo de la Castellana, 15 minutes from Barajas airport and IFEMA exhibition centre, near Chamartin train station and the Real Madrid Santiago Bernabeu football stadium, makes the Melia Castilla the perfect choice for your visit to Madrid. Complimentary WIFI and 24-hour Gym. ... more   less 

Additional Information about Melia Castilla

Address: Calle Capitan Haya 43, 28020 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $105 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Castilla 4*
Number of rooms: 915
Reservation Options:
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Also Known As:
Melia Castilla Hotel Madrid
Melia Hotel Madrid
Melia Hotel Castilla
Hotel Style:
#18 Family Hotel in Madrid
#19 Business Hotel in Madrid
#30 Romantic Hotel in Madrid
#43 Luxury Hotel in Madrid
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