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Osuna Hotel

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Osuna Hotel
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512 Reviews from our TripAdvisor Community

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Showing 162: English reviews
Birmingham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

My wife booked this hotel ( a double room) for our honeymoon and as soon as we arrived there the staff were very unapproachable and unfriendly. When we got to our rooms they gave us 2 single beds. We went back to reception and told them we booked a double room. He said any room we pre-book does not mean... More 

Thank Muhammed_Omar
1 review
4 of 5 stars Reviewed 1 week ago

enjoyed a week in this hotel in August and we were very pleased with our choice of hotel. it had all the facilities that we required for a good relaxing holiday in the sun. would recommend this hotel to friends and family for a trip to Madrid.

Review collected in partnership with Alpharooms

Thank beverley s
Doncaster, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Just got back after a 5 day break in Madrid at Hotel Osuna. We really enjoyed our stay and would definitely return. The staff were very pleasant and helpful, only a few staff speak English. Contrary to previous comments about pool staff we had no problems, there were always beds available, clean towels on request and very friendly and helpful... More 

Thank Jacquiholiday
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

So, we thought it was a 4 star hotel... got here - outside stairs you 2nd storey that had water stains and no fridge. Asked for a different room and they put us in a newer building which was MUCH better. Nice staff. Old pool. Not close to anything. Sigh.

Thank mrmcintosh

Travelers are raving about these Madrid hotels

Level Contributor
12 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

The real problem here is how they treat their guests... it is very tensious and i am uncomfortable when i ask simple things - ie how to get to the centre or what is the internet password. Otherwise it is a bit old but nicely arranged area. Room is clean. A bit out of city but with metro it is... More 

Thank leternita
Somerset, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have just returned from this hotel and overall had a great time. Lets get the negative out of the way. Pool attendant is incredible hard work. The pool clearly has a sign about not reserving sunbeds but this is ignored by the staff, 2 hours we were there one day struggling for a sunbed and when we tried to... More 

Thank tonyam883
County Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here last year and wasn't impressed but it has greatly improved since. Lovely rooms and close to the metro. Great breakfast in the morning! My one MAJOR issue was the swimming pool attendant. He was an ignorant, pig-headed individual. I observed an almost daily confrontation with guests about the location of sun loungers. He enforced different rules for the... More 

Thank martinmonks
Cannock, England, United Kingdom
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Don't listen to all the negative reviews on here. We read some before we went and were unsure what to expect but were really pleased. The rooms were clean & were cleaned every day. The staff were friendly and helpful even though they didn't speak much English. We ate at the bar most nights and the food was very reasonable... More 

Thank Emma C
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 25, 2016 via mobile

Alot of ppl on this complain over f.all... I stayed ther last week with my gf... And after reading the reviews before arriving i thought i would down load the app and give my say.. Positives for this hotel us the free shuttle bus.. Only ten mins away from airport.. Providing u give them the rgt terminal lol u will... More 

4 Thank Andrew M
County Armagh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 25, 2016

Stayed here in 18th July for 4 nights. Both me and my partner loved the hotel and could not fault it. We stayed in main hotel and the rooms were spotless and towels and sheets changed daily. Food was a bit pricey but anything we ate was very nice. Very close to metro station only about 10mins and the metro... More 

Review collected in partnership with Amoma.com

3 Thank victorialJ2737OT
Questions? Get answers from hotel staff and past guests. Ask a question

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Pool/Beach Area (36)
Dining (21)
Room/Suite (59)
Bathroom (23)
View from Room (4)
Hotel & Grounds (27)
Family/Play Areas (8)
Business Center/Function Rooms (1)
Other (94)

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All TripAdvisor Photos (143)
Amenities (4)
Bungalow (39)
Pool (10)
Dining (29)
Standard Room (29)
The Hotel (32)

Management photos: Courtesy of the property manager

All Management Photos (12)
Hotel & Grounds (5)
Room/Suite (1)
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  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Osuna Hotel is located in one of the busiest business areas of Madrid close to IFEMA (Exhibition Center) and Barajas International Airport and well communicated to the city center by public tranportation. The hotel offers a free shuttle bus service to IFEMA and Airport For business meetings there are two rooms fully equipped with all kinds of technical and audiovisual services ROOMS , RESTAURANTS AND FACILITIES It has 168 rooms with air conditioning, free WiFi, telephone, satellite and interactive TV with video channel and music.73 Of them are bungalows with terrace and garden areas. Guests can also enjoy of our outdoor swimming pool (in summer season) and H20 restaurant specializes in traditional Mediterranean cuisine , where every dish is prepared according to ancient recipes. ... more   less 

Additional Information about Osuna Hotel

Address: Calle Luis de La Mata 18, 28042 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $48 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Osuna Hotel 4*
Number of rooms: 168
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Also Known As:
Osuna Hotel Madrid
Hotel Style:
#186 Luxury Hotel in Madrid
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